CoAct Cannon Hill QLD, Australia
Casual position - 20 hours p/wk (4hrs across 5 days) - Cannon Hill Location Flexibility around start and finish times for school pickup/drop off Join a close-knit, supportive team that knows how to have fun along the way Are you a working parent? Are you looking for a role that offers work-life flexibility? Do you enjoy motivating, coaching and building rapport with people? Then we would love to hear from you! Who we are... CoAct has been recognised as a Winner of The Australian Business Awards for Employer of Choice in 2019. This award signifies that we have created an extraordinary work environment for our employees. As a national partnership of for-purpose Service Partners, we work together to make a difference in the lives of everyday Australians. Who you will talk to… Our clients have been long term job seekers who have recently secured a job through one of our Service Partners. For these job seekers, this employment opportunity will put them onto the road to economic stability. You will also be speaking with potential new clients to promote CoAct's services. And that's where you come in... You'll make regular check in calls with your clients, gain an understanding on how they are settling into their role and assess any risk factors. You'll also gather evidence that supports their employment and offer government incentives to eligible employers. Every call is different but in every call, you are explaining, motivating and coaching. You'll work to KPIs, so you'll need to be quick at building rapport and finding solutions. You will also be communicating and following up on leads of potential new clients. This will involve completing inbound calls, webchat and email communications in an engaging manner. We'll introduce you to the role through a comprehensive onboarding process and provide ongoing support to ensure you have the skills and knowledge to succeed in your role. What you'll bring… You have Support Work and/or Call Centre experience. You have clearly demonstrated your high performance in this environment, but you're ready for calls that make a bigger difference to people's lives! You're resilient, empathetic and great at building rapport; but you can also assess well and problem solve at speed. You're highly motivated and driven to achieve results. You're very comfortable with set KPIs and have a history of achieving them. Previous experience working with people with a disability will be highly regarded. Why choose to work with CoAct... Work-life flexibility – opportunity to work around school hours It's a great place to work! In our recent employee engagement survey, 92% of staff told us they were highly engaged at work. We are purpose driven but we know how to have fun along the way. Apply directly via link below.