JustMums Recruitment Mount Waverley VIC, Australia
Unique job-share opportunity with a large and world-leading company in a customer focussed role. Located in Mount Waverley and paying between $60,000 to $65,000 + super (pro-rata) based on experience, you will enjoy full training and flexible part-time working hours. Our client: Our client is a leader in the manufacture of cleaning equipment – a trusted and well known brand in the market. Their mission is to make a difference. The role: The Customer Service Representative is responsible for providing day to day customer-oriented service and to act as a liaison, provide product/services information and resolve any emerging problems that both internal and external customers may face with accuracy and efficiency. This role’s target is to ensure excellent service standards at all times and maintain high phone based customer satisfaction. Key tasks: Provide accurate information by using the right methods/tools – including delivery, servicing, pricing and technical support. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution, ensuring follow up is complete to achieve customer satisfaction. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Build sustainable relationships of trust through open and interactive communication. Follow communication procedures, guidelines and policies. Perform customer verifications as required and process orders, forms, applications and requests. Organise workflow to meet customer timeframes. Direct requests and unresolved issues to the designated department to support customer needs. Actively participate in process development and provide constructive feedback on the efficiency of the customer service process. You will work in a small team with 5 other customer service colleagues. Working hours: We are recruiting two candidates in a job-share arrangement covering one full-time position. Core business hours are 8.30am to 5.00pm Monday to Friday and we are accepting interest from individuals who wish to work part-time hours. We are happy to have one day or shift where both candidates are in the office at the same time working a “crossover” day too. Our ideal candidate: Our ideal candidate will have: a bubbly and energetic personality. clear and confident communication. the ability to multitask and manage priorities to deliver. strong problem solving ability. an agile mindset and ability to adapt to change. a minimum two years experience working in a customer service phone based / call centre role. a great phone manner. confidence using Microsoft Office Suite. knowledge of SAP (advantageous but not essential). You’ll be tech savvy and able to grasp new systems quite quickly. You’ll be a customer service superstar! To apply: To apply, please submit your current resume and cover letter stating your available start date and working hours. This is a job share working arrangement so please don’t forget to include your preferred working hours as part of your application.