IAG West Perth WA 6005, Australia
#CLOSER #BRAVER #FASTER The Role The Team Leader, Technical Claims Support is responsible for leading a team of Technical Advisors. Key deliverables for success in this role include the continuous improvement of claims outcomes through best practice liability management across all underwritten workers compensation portfolios. The role is responsible for driving consistent, proactive and strategic claims practices through ad-hoc and scheduled review processes, provider partnerships, process improvement and the development of claims staff. The role reinforces IAG’s reputation as a model litigant and enables a ‘one CGU’ approach to liability management. As part of Claims Operations, the role is responsible for driving staff, customer, financial and risk outcomes that contribute to the overall success of WCRS Claims. Key Responsibilities: Optimise claims and portfolio outcomes via best practice liability management Drive consistent, proactive and strategic claims management through ad-hoc and scheduled claims review processes, provider partnerships, process improvements, staff coaching/training, and more Provide regular reporting, insights and recommendations to improve liability practices and outcomes Recommend and lead claims initiatives that enhance segment purpose and outcomes Provide ad-hoc advice and support to staff, customers and regulators Actively support staff competency review processes Own and maintain the contentious claims and large loss registers Lead and support business projects as required Lead and support regulator engagements and projects as required Reinforce IAG’s reputation as an industry leader and model litigant Skills & Experience Minimum 5 years of technical claims experience in workers compensation People and performance management experience Experience successfully interacting with and influencing senior stakeholders Ability to balance the drive for improvement with Customer, Regulator, and Community expectations Strong leadership skills through change – the ability to achieve through others Strong management resource allocation skills About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it’s not about labels, boxes or categories. It’s about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. We own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let’s Talk Start your career journey with us and click ‘Apply’! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.