The Itsmy Group

The Itsmy Group Richmond VIC, Australia
Part time
Who are we? The ItsMy Group was formed 5 years ago. We are a fast growing services and technology company that is challenging the way Health Insurance is purchased in Australia. Passionate about our people, partners and customers, we are fortunate to work with a number of iconic Australian Brands, providing Health Insurance Comparison services and technology to their customers, delivering to them the highest level of customer service. We are inviting an experienced and proactive person who would like to work in a flexible and convenient city fringe location (Richmond Victoria Gardens). Role and Key responsibilities The role involves responsibility for our marketing initiatives and CRM database and as such requires liaison with the senior management, the sales teams and external marketing agencies. To do this you will need to have a strong understanding of on/offline marketing and using both in-house and third-party technologies and analytics and how these underpin a company’s sales and marketing performance in acquiring new and nurturing existing customers. Working closely with key internal stakeholders you’ll provide insight into future customer contact strategies and initiatives, build business intelligence models and identify improvement opportunities and thus develop the company’s customer database. In addition, you will ultimately assume responsibility for developing further the companies contact strategy (phone, email, chat and SMS) using its multi-channel telephony and CRM system as the hub. Skills You will need to be flexible and multi-disciplined with both good a technical and commercial background and given the variety of the role possess excellent communication skills. Strong analytical and conceptual skills with the ability to provide valuable foresight from data in a timely fashion. Organisational and self-management skills including the ability to deal with conflicting priorities, timeliness and attention to detail. Proven experience within a medium – large sales and marketing driven company would be highly beneficial If this sounds like you – email your application to the attention of Angela Holmes, with a cover letter together with your resume. Full or part-time working hours are negotiable.