Customer Experience Officer

  • Veolia
  • Keysborough VIC, Australia
  • 13/08/2019
Contract Call Centre & Customer Service

Job Description

Veolia Australia & New Zealand (Veolia) is the only global company to provide a full range of environmental services in the fields of water solutions, waste management solutions and energy solutions.


With the global expertise gained from serving the environment for more than 150 years, Veolia operates in more than 40 countries around the world, with well over a hundred sites and approximately 4000 employees in Australia.


Veolia, being at the centre of this century’s biggest challenges, offers opportunities to make a difference, for your career and also for the environment and our community. In Australia and New Zealand, Veolia works with heavy industry, retail and commercial businesses, governments and communities to deliver innovative and sustainable solutions that are needed today, with the vision required for tomorrow.


An opportunity has arisen to join our Customer Experience Team based in Keysborough. As a Customer Experience Officer you will be responsible for managing the first level of inbound contact with our customers and deliver a one call resolution for customer requests, issues and bookings. This is a 12 month maternity leave position (0.6 FTE). 


Key Responsibilities Include:


  • Provide superior customer service by responding to customer service bookings and enquiries

  • Assist with customer issue resolution and log customer issues

  • Provide information to customers in accordance with Veolia policy and procedure

  • Maintain effective working relationships with internal and external stakeholders

  • Review contracts and conduct necessary checks and balances to make sure contracts meet compliance standards

  • Enter information from contract and sales related documentation into SAP

  • Create and generate reports for internal teams  

  • Assist and support the Sales team to achieve high levels of customer satisfaction

  • Contact sales prospects on a targeted listing and qualify them according to call script and criteria


To be considered for this role, you must have:


  • Strong communication skills with a commitment to customer service

  • Ability to work well under pressure and problem solve

  • SAP and Salesforce experience (Desired)

  • Ability to establish rapport quickly and easily

  • Ability to build relationships with internal and external stakeholders

  • Experience in a similar environment or role

  • Ability to think on your feet and be adaptable


This position presents as an excellent opportunity for an ambitious, career-minded individual with a genuine desire to succeed. In return for your skills, experience and commitment we provide you with full on the job training, a great working environment and a chance to gain experience within a global organisation.


As part of our usual recruitment process, applicants may be required to complete a medical examination.


Veolia is an equal opportunity employer and supports workplace diversity and we encourage female and Indigenous applicants to apply. To view Veolia's Reconciliation Action Plan please visit: