Specialist, Document Specification

  • IAG
  • Sydney NSW, Australia
  • 15/08/2019

Job Description



The Role 

You will work in a team who are responsible for the creation and delivery of insurance regulatory contracts and policy communications to end customers across all products (commercial & personal) nationally. You will ensure all policy documents sent (digital & post) to our customers meet required regulatory and legal standards and be a key player in regulatory policy communication strategy within Australia Division.
This position gives you an exciting opportunity to create/design/harmonise/deliver policy documents to Australia’s largest general insurer. The role will give you exposure to the broader business and stakeholders from Legal, Compliance, Technology, Distribution, Product, Marketing etc building your brand and insurance knowledge. 

Key Responsibilities: 


  • Apply product/regulatory requirements to all customer facing policy documents such as schedules, auto generated letters, email templates etc. 
  • Understand the business need and write technical print specifications/rules that drive the print output. 
  • Analyse potential impacts to peripheral products and document sets.
  • Liaise with multiple internal stakeholder groups, utilising your technical knowledge and to influence decision makers, make recommendations and areas to ensure effective document implementation
  •  Effective and timely delivery of all policy documents 
  •  Escalate and provide support in take appropriate actions in case of breaches


Skills & Experience

  • Must have previous experience in preparing product and legal, legislation related documents ideally in Insurance or Financial service industries
  • Demonstrated understanding of compliance regulations
  • Business/print specification and XML, CCS (cascading style sheets) skills 
  • Good understanding of policy systems codes, cyphers, flags 
  • General Insurance Product knowledge – Commercial and personal highly desirable
  • BA and testing experience highly desirable


About Us 


At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: 
#Proud to be me – we value difference, not sameness
#Together – harnessing our collective wisdom enables us to be our best for our customers & each other
#No boxes – it’s not about labels, boxes or categories. It’s about building a diverse and inclusive mindset into everything we do

IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance. 

Let’s Talk 

Start your career journey with us and click ‘Apply’! Closing date: Tuesday 27th August 2019
In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. 
We encourage Aboriginal and Torres Strait Islanders to apply for this position.