Premium Officer

  • IAG
  • Melbourne VIC, Australia
  • 15/08/2019

Job Description

#Closer #Braver #Faster


The Role

We’re currently seeking an ambitious and unique Premium Officer to join our Premium Team based in Melbourne CBD. As a Premium Officer you take ownership of managing the policy lifecycle for VIC Workers’ Compensation product offerings including quotes, processing policy information, generating renewals, premium forecasting and issuing certificates of currency.

You will be working in a fast paced, challenging and supportive environment within a high achieving team.

Key Responsibilities

  • Engaging proactively with customers, intermediaries and internal stakeholders.
  • Liaise with employers and help them register new WorkCover policies.
  • Provide quotes, set up cover notes and register additional worksites under existing policies.
  • Provide necessary premium projections and simulations.
  • Reviewing WorkCover Industry Classifications in accordance to the Premium Orders to ensure correct calculations of Premium
  • Assist employers with all other miscellaneous information requests and changes.
  • Support the achievements of CGU’s objectives by demonstrating effective teamwork, being proactive and by contributing to the on-going improvement of the VIC Workers Compensation team.


Skills & Experience

  • Previous experience as an Premium Officer and/or some exposure to the current  Workers’ Compensation environment (desirable)
  • Strong and proven ability to deliver exceptional customer service.
  • Excellent time management and decision making skills.
  • Strong communication and interpersonal skills.
  • High attention to detail.
  • An inquisitive nature and an appetite to learn.


About Us


At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to:


#Proud to be me – we value difference, not sameness

#Together – harnessing our collective wisdom enables us to be our best for our customers & each other

#No boxes – it’s not about labels, boxes or categories. It’s about building a diverse and inclusive mindset into everything we do


IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance.