Consultant, Workers Compensation Claims

  • IAG
  • Melbourne VIC, Australia
  • 09/10/2019
Full Time - Flexible Insurance

Job Description

#Closer #Braver #Faster


The Role


CGU has an exciting opportunity for a Claims Consultant / Case Manager to join our Victorian Workers Compensation Claims team managing a Multidisciplinary Management (MDM) portfolio based in Melbourne.


The Claims Consultant position would suit someone who thrives in a Workers' Compensation environment and enjoys working with people. The primary purpose of the Claims Consultant role is to assist in the management of Workers Compensation claims with the aim to help injured worker's recovery and return to work as quickly and safely as possible.

Key Responsibilities


  • Collaborate with the injured worker, their employer and health professionals to achieve a safe & sustainable return to work
  • Implement and ongoing review of claim management strategies
  • Provide exceptional customer service to employers and build relationships with all stakeholders
  • Attend and participate in Claims Reviews or other employer engagement as appropriate to the portfolio
  • Review claims and to ensure entitlements are appropriate in accordance with relevant legislation & guidelines
  • Manage other core claims management functions such as weekly compensation and medical expense benefit


Skills & Experience


  • Previous experience in managing personal injury claims, particularly in a Workers Compensation (essential)
  • Experience implementing a multidisciplinary approach, coordinating methods to manage the rehabilitation of injured workers.
  • Well-developed interpersonal skills and clear and professional communicator
  • Ability to build rapport and establish relationships
  • Resilient, displays empathy and able to communicate with all walks of life
  • Displays a drive for results and is outcome focused
  • Ability to prioritise and manage time effectively


About Us


At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to:


#Proud to be me – we value difference, not sameness

#Together – harnessing our collective wisdom enables us to be our best for our customers & each other

#No boxes – it’s not about labels, boxes or categories; It’s about building a diverse and inclusive mindset into everything we do


IAG is the largest general insurance group in Australia and New Zealand. We own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI.


Let’s Talk


Start your career journey with us and click ‘Apply’! Applications close on 21 Oct 2019


In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts.


We encourage Aboriginal and Torres Strait Islanders to apply for this position.