Business Analyst- CRM

  • AustralianSuper
  • 238 Flinders St, Melbourne VIC 3000, Australia
  • May 06, 2018
Information Technology

Job Description

AustralianSuper is for all Australians and businesses; we help invest members’ money to create the best possible retirement outcome. More than 2.1 million members trust us to invest more than $130 billion on their behalf. Our size has given us the ability to leverage significant investment opportunities for long term performance and lower fees that are passed onto our members.

We put members first in everything we do and are committed to the recruitment, development and support of a diverse workforce that share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes.

Here’s where you come in…

To support the growth of AustralianSuper we are seeking a Senior Business Analyst who will be responsible for assisting with the re-platforming of the CRM system. Reporting to the Project Manager this role represents an outstanding opportunity to work with senior business and project leaders in identifying and bringing strategic initiatives from concept to implementation.

In this role, you will work across the entire cycle from concept/ideation, business case to benefits realization, all whilst acting as the intermediary between the business, project teams and Technology Services.

You’ll need…

Experience working with CRM systems such as Microsoft Dynamics or Salesforce, preferably in a financial services/superannuation environment. This expertise will complement your ability in customer journey mapping, use case analysis, data/process flow diagramming, process mapping and detailed business and functional requirements documentation.

If you would like the opportunity to work in a challenging, growing and rapidly evolving environment to deliver outstanding results that benefit members, please apply now!

Agencies please note: this vacancy is being managed directly by AustralianSuper’s Recruitment team. We will contact our preferred agency partners should we require additional support. Thank you.