CRM Project Manager

  • AustralianSuper
  • 238 Flinders St, Melbourne VIC 3000, Australia
  • Jun 14, 2018

Job Description

AustralianSuper is for all Australians and businesses; we help invest members’ money to create the best possible retirement outcome. More than 2.2 million members trust us to invest more than $130 billion on their behalf. Our size has given us the ability to leverage significant investment opportunities for long term performance and lower fees that are passed onto our members.

We put members first in everything we do and are committed to the recruitment, development and support of a diverse workforce that share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes.

Here’s where you come in…

To support the growth of AustralianSuper we are seeking an experienced Project Manager who will be responsible for successful implementation of the CRM system. Reporting to the Digital Program Manager this role represents an outstanding opportunity to help to drive the uplift of AustralianSuper capabilities to deliver a positive and valuable member experience across all channels in a mobile, social, connected world.

In this role, you will lead and direct a project team to ensure the delivery of the CRM system to agreed quality standards and business expectations.

You’ll need…

Previous experience with the implementation of CRM systems that is more service & customer service centric to the financial services sector, coupled with the ability to work with external system integrators and implementation teams. Ideally, you will have worked with Microsoft Dynamics, Salesforce, Oracle or other major CRM systems.

Additionally, a proven background exposing CRM data and functions via API’s to online systems is important, as is prior data migration and data quality management experience.

If you would like the opportunity to work in a challenging, growing and rapidly evolving environment to deliver outstanding results that benefit members, please apply now! Aboriginal and Torres Strait Islander people are encouraged to apply.

Agencies please note: this vacancy is being managed directly by AustralianSuper’s Recruitment team. We will contact our preferred agency partners should we require additional support. Thank you.