Service Desk Analyst

  • AustralianSuper
  • 238 Flinders St, Melbourne VIC 3000, Australia
  • 05/07/2018
Full time Information Technology

Job Description

AustralianSuper is for all Australians and businesses; we help invest members’ money to create the best possible retirement outcome. More than 2.1 million members trust us to invest more than $130 billion on their behalf. Our size has given us the ability to leverage significant investment opportunities for long term performance and lower fees that are passed onto our members.

We put members first in everything we do and are committed to the recruitment, development and support of a diverse workforce that share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes.

Here’s where you come in…

To support the growth of AustralianSuper we are seeking a Service Desk Analyst who will be responsible for providing a friendly and efficient single point of contact for all AustralianSuper internal customers (users). Reporting to the Manager, IT Service Desk this role represents an outstanding opportunity to act as the central point of contact between customers, technical services and external vendors.

You’ll need…

Knowledge and understanding of ITIL processes including Incident, Service Request, Problem and Change Management is important for the role. As is the ability to engage with both non-technical and technical users.

If you would like the opportunity to work in a challenging, growing and rapidly evolving environment to deliver outstanding results that benefit members, please apply now!

Agencies please note: this vacancy is being managed directly by AustralianSuper’s Recruitment team. We will contact our preferred agency partners should we require additional support. Thank you.