CX Measurement Lead

  • AustralianSuper
  • 238 Flinders St, Melbourne VIC 3000, Australia
  • 13/07/2018
Full time Accounting Finance Management

Job Description

AustralianSuper is for all Australians and businesses; we invest over $140 billion on behalf of more than 2.2 million members to help create their best possible retirement outcomes.  Our size has given us the ability to leverage significant investment opportunities for long term performance and lower fees.

We put members first in everything we do and are committed to the recruitment, development and support of a diverse workforce that share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes.

Here’s where you come in…

We are seeking a CX Measurement expert who will be responsible for the team-by-team embedding of our newly-formed programme and ensuring its optimal health via ongoing reviews, while generating and disseminating actionable insights via reports, presentations and workshops.  This key role represents an outstanding opportunity to influence an entire organisation.

Take a lead in ensuring the prominence of CX Measurement, as well as the effective running of the programme.  In this role you will establish yourself as a leading advocate for the use of insights, generated via the merger of ‘voice of customer’ feedback and analytics.

You’ll need…

Advanced knowledge of CX Measurement Systems (i.e. NPS, Customer Effort) and experience having implemented similar large scale programmes.  You have hands-on technical expertise in complex survey data with a strong knowledge of statistical techniques, and are proficient with Enterprise Feedback Management systems such as Medallia, Qualtrics or ReponseTek.  

Experience in financial services, would be highly regarded (but not essential).  You are tertiary qualified in a business related field such as Business, Management, Commerce, Finance, Accounting, Marketing or Economics.

If you would like the opportunity to work in a challenging, growing and rapidly evolving environment to deliver outstanding results that benefit members, please apply now! Aboriginal and Torres Strait Islander people are encouraged to apply.

Agencies please note: this vacancy is being managed directly by AustralianSuper’s Recruitment team. We will contact our preferred agency partners should we require additional support. Thank you.