Mystery Shopping Program Co-ordiantor

  • Human Experience
  • North Bondi NSW, Australia
  • 06/11/2018
School Hours Administration & Office Support

Job Description

Human Experience offers our clients a Bespoke Mystery Shopping service that we believe is the most effective, objective and tailored mystery shopping service in Australia. Our shoppers are hand-picked and need to show that they have proven experience in a service based role before they can be one of our mystery shoppers. 

As the Mystery Shopping Program Co-ordinator, your role is to ensure our Human Experience clients receive an effective, objective and tailored mystery shopping service. You will be responsible for sourcing, on-boarding and supporting the Mystery Shoppers that provide this service to our clients. You will manage all back-end administration and ensure that every report that every client receives is on time and of a high standard. 

We're thinking the best person for this role is someone who LOVES to be organised and thrives with good systems and processes. A true passion for service is a must, as is an excellent eye for detail, particularly with written English. While you will be working within a team environment, a lot of this work will be carried out independently, so it's important that you're self motivated and have an ability to think outside the box and solve problems. 

You will report directly to the Founder & CEO and work closely with Human Experience's Business Development Manager, as well as all of our shoppers. Human Experience is part of the HER HQ group and you will also work closely with our sister company, Human Tribe. 

The working hours for this role are 10am to 2pm, Monday to Friday. Our office is in North Bondi, Sydney and we'd be looking at the successful candidate working from the office on Mondays and Thursdays working from home on Tuesdays, Wednesdays and Fridays. 

So if this sounds like you, we'd love to hear from you. Please send through your resume and a cover letter to tell us why you think this could be the role for you.