Sales & Service Consultant

  • IAG
  • Melbourne VIC, Australia
  • 05/12/2018
Full Time Call Centre & Customer Service

Job Description

#Closer #Braver #Faster


About the Role

This role will see you be the first point of contact for potential and existing customers when they call to enquire about our range of products. You will be providing our Lumley Special Vehicles' customers with the highest level of customer service as you provide quotes and sell our insurance products.


Key Responsibilities

  • Answer inbound calls from our new and existing customers
  • Meet and exceed KPIs based on sales, leads, retention and standard call centre metrics
  • Demonstrate strong understanding of the Lumley Special Vehicle products
  • Actively promote the benefits of insuring with Lumley

Skills & Experience

  • Strong customer service skills (essential)
  • Passion for cars including knowledge of classic, vintage and prestige cars
  • Ability to deliver results in a sales environment
  • Intermediate computer knowledge and efficient typing skills
  • Strong administration, organisational and time management skills
  • Excellent written and verbal communication skills
  • Strong attention to detail and work well under pressure

About Us

At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to:

  • #Proud to be me - we value difference, not sameness
  • #Together - harnessing our collective wisdom enables us to be our best for our customers & each other
  • #No boxes - it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do

IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance.


Let's Talk

Start your career journey with us and click ‘Apply'!

In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts.


We encourage Aboriginal and Torres Strait Islanders to apply for this position.