This permanent part time role will see you take ownership of a portfolio of clients and manage their claims from early notification including determining liability through to finalisation. You will build long term customer relationships, both internal and external, and provides customer service to all key stakeholders and intermediaries.
Manage claims to achieve early resolution and financial savings within company procedures and protocols
Provide a high level of client service and assist customers in developing their knowledge of workers' compensation claims management
Prepare and attend dispute resolution conferences
Manage claims to ensure compliance with all legislative, WorkCover and internal requirements
Skills & Experience
Ability to provide high level customer service to multiple stakeholders
Ability to effectively and efficiently prioritise workload
Able to work collaboratively within a team environment
Resilience, flexibility and a positive attitude
Previous experience within the workers compensation scheme, case management, return to work and personal injury management
Ability to be flexible and work across multiple teams
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Make sure to discuss all internal applications with your current manager before applying. Please note, your eligibility for release on secondment opportunities is dependent approval from your current manager.
Should your application proceed to reference check stage, your current manager will be contacted.