Claims Consultant - WCRS

  • IAG
  • Perth WA, Australia
  • 06/12/2018
Full Time - Flexible Insurance

Job Description

The Role

This permanent full time role will see you take ownership of a portfolio of clients and manage their claims from early notification including determining liability through to finalisation. You will build long term customer relationships, both internal and external, and provides customer service to all key stakeholders and intermediaries.

Key Responsibilities

  • Manage claims to achieve early resolution and financial savings within company procedures and protocols
  • Provide a high level of client service and assist customers in developing their knowledge of workers' compensation claims management
  • Prepare and attend dispute resolution conferences
  • Manage claims to ensure compliance with all legislative, WorkCover and internal requirements

Skills & Experience

  • Ability to provide high level customer service to multiple stakeholders
  • Ability to effectively and efficiently prioritise workload
  • Able to work collaboratively within a team environment
  • Resilience, flexibility and a positive attitude
  • Previous experience within the workers compensation scheme, case management, return to work and personal injury management
  • Ability to be flexible and work across multiple teams

Let's Talk

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Make sure to discuss all internal applications with your current manager before applying. Please note, your eligibility for release on secondment opportunities is dependent approval from your current manager.

Should your application proceed to reference check stage, your current manager will be contacted.