Quality Assurance Administrator (Parklea, NSW, AU, 2768)

  • Broadspectrum
  • Parklea NSW, Australia
  • 14/01/2019
Full Time - Flexible Administration & Office Support

Job Description

This is a key role for an ambitious and highly skilled Quality Assurance Administrator to make a real difference.


  • Assist in the improvement of services delivered in a complex and demanding operating environment
  • Growth opportunity with emphasis on developing a new contract and portfolio
  • Permanent role with attractive salary and benefits
  • Outstanding ongoing career prospects


About Us

Thanks to a newly awarded contract by the Department of Corrective Services, MTC-Broadspectrum Joint Venture is an exciting new enterprise, delivering correctional services to the Parklea Correctional Centre in Western Sydney. As part of the Broadspectrum family, we one of the most diverse and inclusive employers: promoting flexible work options; a healthy work-life balance; and sponsoring a number of diversity and inclusion programs within our business. This breadth and diversity offers our people exposure to high profile projects, career support in learning and development, coupled with international opportunities to develop your career in a cohesive and team driven environment.


About the role

The purpose of the Quality Assurance Administrator role is to undertake administration of the management system, and documentation along with facilitation of certifications and accreditations on the Parklea Correctional Centre contract. This role will be accountable for applying knowledge of organisational, State and regulatory requirements to effectively assess, monitor and review compliance and make recommendations for improving the services delivered on the Parklea Correctional Centre contract.  

As we continue to pursue opportunities and grow our presence in the justice and corrections sector, we are looking for people who can contribute to a high performing and dynamic business unit and are able to influence and deliver excellent service to our customers.


What’s in it for you 

  • An excellent opportunity to ‘give back’ to our community in a rewarding way and change peoples’ lives
  • Support, lead, mentor and develop people in their careers
  • Be a member of a highly motivated, diverse team with a focus on excellence
  • Ongoing career development and learning opportunities
  • Long term stable employment with an attractive remuneration package



Our people chose to align themselves with us because of the breadth of services we offer and therefore the diverse career opportunities that our people can access. We promote a collaborative culture which is underpinned by constructive behaviours.
Skills & Experience

You will ideally be skilled in delivering positive outcomes and results in a complex correctional environment. You will be an excellent people person with strong interpersonal skills, personal values that show a recognition that people can change and an ability to embrace diversity and to have a relentless focus on delivery and doing the right thing. In addition, we will be looking for:


  • Relevant tertiary qualifications  
  • Previous experience in a similar role in a correctional or institutional environment 
  • Excellent attention to detail and organisational and planning skills
  • Ability to prioritise and work under pressure to meet tight deadlines
  • Ability to communicate effectively with other staff members and internal and external stakeholders
  • Must obtain appropriate security clearances from New South Wales Police and Correctional Services New South Wales
  • Must meet the physical requirements of the role and pass a functional fitness and health assessment; due to the demands of the role, applicants who consume alcohol excessively, abuse prescription drugs or consume illicit substances are unsuitable
  • Must obtain and maintain a First Aid accreditation in the form of a current Statement of Attainment for HLTAID003 Provide First Aid
  • A Certificate III in Correctional practices is desirable, or be willing to obtain this certificate upon appointment (course is facilitated by MTC-Broadspectrum)


To register your interest for this exciting opportunity, please follow the apply prompts.

We acknowledge the importance of our people’s diverse experiences, talents and cultures that they bring to work with them each day. Embracing Diversity and Creating Inclusion is a key component of our Talent Management Strategy. The creation of a Diverse and Inclusive workforce is central to our ability to unlock potential and enhance our success, creating a high-performance business.   Position Reference Number: 103718