Customer Service Officer

  • Freight Concepts
  • Ringwood VIC, Australia
  • 13/02/2019
Full Time Call Centre & Customer Service Supply Chain Transportation

Job Description

We are seeking a passionate, customer-centric, innovative & experienced full time Customer Service professional to join our progressive & dynamic team. Reporting directly to the Team Leader – Customer Service, the successful candidate will play a key role in:

• Managing our customer's collections and delivery requirements

• Providing quick and proactive responses in a fast-paced environment

• Delivering a high-quality experience for our customers

Daily responsibilities

• Manage a high volume of inbound calls and emails for customer requests including bookings, delivery ETAs, special pre-alerts and PODs

• Effectively deal with critical service issues including delays, as well as lost / damage products

• Drive positive outcomes with suppliers by building strong relationships, being persuasive, as well as proactively following up on service requests

• Manage project related distributions and special service requests including major national rollouts, next flight services, express courier and full load bookings

• Effectively utilise the company CRM as required, ensuring all cases and ongoing correspondence is entered

• Provide customers with guidance regarding the safe, effective and efficient modes of transporting their goods

• Provide proactive support and daily reporting for major customers as required

• Generate basic quotations

• Escalating critical cases internally to the Team Leader – Customer Service

• Supporting the Team Leader – Customer Service with requests for support within the department as requested

• Communicate effectively within internal stakeholders including sales team, relationship manager, information systems and billing functions to ensure customer requirements are delivered upon

The ideal candidate will…

• Love going the ‘extra mile’ and have a passion for problem solving

• Have a positive attitude and be able to stay calm under pressure

• Possess excellent verbal and written communication skills

• Display proficiency with IT products such as Microsoft Word, Excel & Outlook and CRM platforms

• Demonstrate excellent time management skills and ability to multitask

• Contribute to team culture and have a passion for personal & professional development

• Enjoy working in a fast-paced and dynamic environment

Transport & Logistics experience will be highly regarded.

Why US?

• Fast growing organisation and an expanding team

• Multiple avenues for career progression

• Management team committed to investing in people and creating a great culture

If you believe this opportunity aligns with your skill set and would like to apply, please apply now!