Service Desk analyst

  • AustralianSuper
  • Melbourne VIC 3004, Australia
  • 13/02/2019
Fixed Term Contract Information Technology

Job Description

AustralianSuper is for all Australians and businesses; we help invest members’ money to create the best possible retirement outcome. More than 2.1 million members trust us to invest more than $119 billion on their behalf. Our size has given us the ability to leverage significant investment opportunities for long term performance and lower fees that are passed onto our members.

We put members first in everything we do and are committed to the recruitment, development and support of a diverse workforce that share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes.

Here’s where you come in…

At AustralianSuper we are rolling out lots of new technologies over the next 6 months and we are looking for extra hands on the Service Desk.  You will be part of a very busy team providing a friendly and efficient first point of contact for all AustralianSuper internal customers (users).  You will hit the ground running juggling calls, processing tickets and emails as well as assisting customers face to face.  This Service Desk role at AustralianSuper includes Desktop tasks as well so is varied and challenging.

You’ll need…

Hands on experience with:

  • User account administration via Active Directory
  • Building of laptops via SCCM
  • Troubleshooting hardware issues – wireless, drivers, booting
  • Setup and troubleshooting of mobile equipment
  • Setup and troubleshooting of remote access issues.

On the softer side:

  • You have experience with providing a great face to face customer experience
  • The ability to assist customers via telephone
  • The ability to turn tech talk into customer language 

If you would like the opportunity to help the Service Desk during this very busy time to deliver outstanding results that benefit members, please apply now! Aboriginal and Torres Strait Islander people are encourgaed to apply. 

Agencies please note: this vacancy is being managed directly by AustralianSuper’s Recruitment team. We will contact our preferred agency partners should we require additional support. Thank you.