Front Office and Customer Happiness Manager

  • Lumineer Academy
  • Melbourne VIC, Australia
  • 14/02/2019
Full Time - Flexible Administration & Office Support

Job Description


Job tasks and responsibilities

We're looking for a friendly, organised, and detail oriented person to join our Front Office and Administration team.  Our front office and administration team consists of our school leaders and key team members who serve as the 'glue' that keep our entire school running. In this very important role, you would be on the front lines of interacting with our students, parents, and community stakeholders. You would also be helping to put in place processes and systems that help our community thrive and be a healthy, positive environment for our team and families. On a daily basis, you will oversee the operations of many of our school programs, including looking after customer interactions, monitoring student attendance, overseeing sports logistics, ensuring health and safety, and administering extracurricular programs. You will be one of the primary First Aid Officers at the school and will be responsible for maintaining clear and careful records and supplies. You will endeavor to ensure that good communication is maintained between the school, parents and students on a daily, consistent basis, which includes overseeing communications across multiple online and in person channels.

Skills and experience


  • You have experience answering phones, responding to emails, and providing thorough, thoughtful, and considerate customer service in a highly professional context
  • You must have current First Aid Certification, a Working with Children Check, and enjoy working with children
  • You are detail oriented and capable of managing multiple projects at the same time, with great follow through
  • You must be a clear and concise communicator, both in written and verbal contexts
  • You're a very responsible person who really takes ownership of your work, and takes pride in exceeding expectations
  • You must love a high-energy, ever-evolving, fast-paced working environment where your responsibilities are shifting, but the quality of your impeccable service and delivery remains stellar, no matter what.




Job benefits and perks


  • We're flexible on schedule, we're looking for someone who can work on site between the hours of 8:00am to 5:00pm each day, and we're open to working with you on the configuration of hours/days.


To Apply

Please send us an email at with your CV or a link to your LinkedIn/Bio, along with a short message about what makes you feel excited and passionately about this role. We look forward to hearing from you!