Liability Claims Consultant

  • IAG
  • Melbourne VIC, Australia
  • 15/03/2019
Full Time Insurance

Job Description

The Role

Due to changes across our business we're currently recruiting for a number of Liability Claim Consultants to manage personal injury and property damage claims made against our insureds by Third-Party Claimants. This includes managing claims from lodgement through to completion, ensuring an optimum and efficient service to customers, maximising opportunities to ensure claims are managed to meet our customer and financial demands within expected delivery timeframes.

Key Responsibilities

  • Deliver exceptional service to customers
  • Process claims in an efficient manner, adhering to financial/reserving principles
  • Build and maintain strong internal and external relationships
  • Support the achievement of IAG's objective of being a leader in the intermediated insurance industry

Skills & Experience

Suitable skills might include:

  • Experience in Personal Injury and/or Property claims
  • Lawyers seeking in-house insurance claims experience
  • Experience in Legal & Regulatory Environment
  • Knowledge and extensive experience of Liability Claims
  • Negotiation and Settlement of both litigated and non-litigated claims
  • Policy Coverage evaluation/determination
  • Ability to manage Service Providers
  • Strong processing ability
  • Genuine belief in a strong team culture and ability to work with a team of likeminded professionals

About Us

At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to:

#Proud to be me – we value difference, not sameness

#Together – harnessing our collective wisdom enables us to be our best for our customers & each other

#No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do

IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance.

Let's Talk

Start your career journey with us and click ‘Apply'!

In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts.


We encourage Aboriginal and Torres Strait Islanders to apply for this position.