Claims Consultant

  • IAG
  • level 4/8 Australia Ave, Sydney Olympic Park NSW 2127, Australia
  • 17/04/2019
Full Time Insurance

Job Description

#Closer #Braver #Faster

The Role

We currently have an opportunity for a Claims Consultant to join IAG within their commercial claims team. The role is positioned in the stylish offices in Sydney CBD.

CGU forms part of Insurance Australia Group (IAG) and it is a leading provider of quality insurance products associated with business, industrial or rural lines as well as similar type schemes within the Australian insurance market. CGU are skilled and experienced commercial insurance professionals as specialists in our field, and our objective is to excel in all aspects of our roles.

You will manage a portfolio of claims, liaising with key stakeholders, brokers and the direct insured. You will process claims in accordance to IAG polices and time frames. This position will provide systems and policy training, as well as mentoring and ongoing development.

Key Responsibilities

  • Proactive end-to-end management of commercial claims within designated authority limits with a focus on meeting customer expectations and service level agreements
  • Liaise with all relevant parties to provide regular updates on the progress of claims
  • Respond to customer inquiries over the phone and via email
  • Conduct evaluations and basic investigatory tasks by gathering and documenting relevant information 
  • Assist team members and identify opportunities for process improvement to support team achievements and goals

Skills & Experience

  • Previous claims handling, claims administration or claims lodgement experience is desirable but customer service backgrounds within insurance or financial services will also be considered
  • Strong attention to detail and excellent customer service skills and a passion for helping people
  • Computer skills and ability to navigate multiple computer systems
  • Attentive and confident when liaising with customers and service providers

About Us

At IAG, we believe that everyone has a unique point of view to share, shaped by their life
experiences, cultures & passions. We celebrate and commit to:

#Proud to be me - we value difference, not sameness

#Together - harnessing our collective wisdom enables us to be our best for our customers & each other

#No boxes - it's not about labels, boxes or categories. It's about building a diverse and inclusive
mindset into everything we do

IAG is the largest general insurance group in Australia and New Zealand, with a growing presence in Asia. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI.


Let's Talk

Start your career journey with us and click ‘Apply'!

In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts.

We encourage Aboriginal and Torres Strait Islanders to apply for this position.