Systems Support Officer (Edinburgh Parks, SA, AU, 5111)

  • Broadspectrum
  • 23/05/2019

Job Description

Broadspectrum is an operations, maintenance and construction services organisation, operating globally in the resources, energy, industrial, infrastructure, rail, property and defence sectors. This is a diverse and growing business offering the training, opportunities and support you need to begin and build a successful career.

ABOUT THE ROLE:

Located within the Defence precinct at Edinburgh Parks, an exciting full time permanent opportunity will have you supporting the Defence Base Services (DBS) Contract systems and associated applications.

 

YOUR DUTIES:

  • Subcontractor support in a Mobility Application with a primary focus on Subcontractor claims.
  • Mobile application and related device management and support.
  • Ensure Subcontractor pricing and service master agreed rates align to agreements.
  • Identify and resolve all subcontractor claims which includes, reversal of Goods receipting and invoice postings.
  • Managing interface transmissions and resolving errors in the incoming and outbound message payloads using workflows provided.

 

YOU WILL HAVE:

  • High level customer service skills
  • Knowledge in subcontractor Service Entry sheet  claiming process.
  • Experience within in technical / systems support role
  • The ability to interpret system files and liaise with / triage to other technical SME’s for resolution
  • The ability to interpret system coding in xml format
  • Work experience within estate or facilities management (desirable)

 

You must be an Australian Citizen and must be able to obtain a Defence Security Clearance

 

We acknowledge the importance of our people’s diverse experiences, talents and cultures that they bring to work with them each day. Embracing Diversity and Creating Inclusion is a key component of our Talent Management Strategy. The creation of a Diverse and Inclusive workforce is central to our ability to unlock potential and enhance our success, creating a high-performance business.

Position Reference Number: 105311