Service Desk Analyst

  • AustralianSuper
  • Melbourne VIC 3004, Australia
  • 12/06/2019
Full Time - Flexible Information Technology

Job Description

AustralianSuper is for all Australians and businesses; we put members first in everything we do with the goal of helping to create the best possible retirement outcome. More than 2.2 million members trust us to invest more than $150 billion on their behalf.

We are committed to the recruitment, development and support of a diverse workforce into an environment which is inclusive, embraces diversity in all its forms and is a place where you can be you. All roles can flex at AustralianSuper and we’re happy to discuss what this can look like for you.

Here’s where you come in…

At AustralianSuper we are rolling out lots of new technologies over the next six months so we're looking for extra hands on our Service Desk.  You will be part of a very busy, high performing team who provide a friendly and efficient first point of contact for all AustralianSuper internal customers (users).  You will be required to hit the ground running - juggling calls, processing tickets and emails as well as assisting customers face to face.  This varied and challenging Service Desk role also includes Desktop tasks.

You’ll need…

Hands on experience with:

  • User account administration via Active Directory
  • Building of laptops via SCCM
  • Troubleshooting hardware issues – wireless, drivers, booting
  • Setup and troubleshooting of mobile equipment and remote access issues

You have experience providing a great face to face customer experience and the ability to assist customers via telephone. Crucially, you turn "tech talk" into plain customer language and enjoy solving problems.

If you would like the opportunity to help the Service Desk during this very busy time to deliver outstanding results that benefit members, please apply now! Aboriginal and Torres Strait Islander people are encourgaed to apply. 

Agencies please note: this vacancy is being managed directly by AustralianSuper’s Recruitment team. We will contact our preferred agency partners should we require additional support. Thank you.