Customer Contact Officer - Full time

  • Cumberland Council
  • Greater Western Sydney, NSW, Australia
  • 14/06/2019
Full Time - Flexible Administration & Office Support

Job Description

  • Permanent Full Time role
  • Exciting role within dynamic team
  • Great work life balance

About the Organisation

Cumberland Council is a Child Safe organisation which offers a range of employment in both indoor and outdoor work across a variety of professions and trades and supports the principles of Equal Employment Opportunity, Work Health and Safety, cultural diversity and professional development of staff. Cumberland Council provides extensive services to its residents with the Cumberland Local Government Area being located some 18km west of the Sydney CBD and having an estimated resident population of 219,312.

Council’s long-term Community Strategic Plan focuses on a commitment to social and cultural cohesion, the local economy, our natural and built environments and local leadership. As a member of our organisation, you will have an opportunity to drive community outcomes, programs and services and be part of a Council focused on being innovative, inspiring and delivering change

About the Opportunity

This position is responsible for providing a high quality, efficient and positive end to end experience outcome for both internal and external customers. In this role, you will also contribute to a customer experience orientated culture with the team and Council through excellence in customer service.

To be successful for this role, you will have demonstrated experience in the delivery of excellent customer service in a high volume enquiry environment and proven communication (oral and written) skills in a customer service context.

Council is committed to providing an accessible, safe and inclusive workplace for all. If you require additional support or any reasonable adjustments during the recruitment process, please let us know during the application process.  

For more information refer to the position description here.

Salary :  Employment is under the Local Government (State) Award. These positions are placed in Grade 9 of Cumberland / Holroyd salary structure with a salary range of $1,084.09 to $1,243.56 per week plus superannuation. Commencement salary will depend upon qualifications, experience and competencies.

Conditions of Employment :  Permanent full time position, with access to 9 day fortnight. This position will be require you to be work across Merrylands and/or Auburn worksites.

Enquiries : Telephone Serbo Matic on 02 8757 9699 for further information.

Position Number : SP-CF-04

Closing Date : 11:30pm, Sunday 23 June 2019



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