Adviser Services Lead

  • AustralianSuper
  • Melbourne VIC 3004, Australia
  • 11/07/2019
Full Time - Flexible Finance

Job Description

AustralianSuper is for all Australians and businesses; we invest members’ money to help create the best possible retirement outcome. More than 2.2 million members trust us to invest more than $165 billion on their behalf. Our size has given us the ability to leverage significant investment opportunities for long term performance and lower fees that are passed onto our members.

We put members first in everything we do and are committed to the recruitment, development and support of a diverse workforce that share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes.

Here’s where you come in…

At AustralianSuper we are looking for an Adviser Services Lead to join our team who can manage the day-to-day workload and performance of the Adviser Services team.

In this role, you will support the fund’s distribution via the external adviser network, helping more members to receive advice from an adviser of their choice by providing business relationship and operational services to external financial advisers and Licensees registered with AustralianSuper (the Fund).

This role involves overseeing the maintenance of accurate records of registered advisers, case managing their fund interactions and members under advice as well as responding to identified risks, breaches and controls within the Governance, Risk and Compliance system.   The role involves maintaining excellent relationships with Fund administrator LINK to ensure all operations functions are completed on schedule and to the satisfaction of the registered advisers.

You’ll need…

We are looking for someone with people management experience involving coaching / leading / change management experience is essential in this role.  The role also requires someone with a demonstrated ability to work under pressure, set and manage multiple conflicting priorities, meet specified timeframes and ability to maintain a high level of confidentiality.

To be successful in this role you will require a demonstrated high levels of self-motivation in an autonomous role through initiation and prioritization skills and a strong technical knowledge of superannuation administration and processes.  If successful, you will be RG146 compliance and possess a broad knowledge of retirement and investment products, insurance and legislation.

At AustralianSuper we are committed to fostering an environment which is inclusive, embraces diversity in all its forms and is a place where you can be you. We believe embracing diversity in thought and perspective helps introduce new and better ways of doing business, delivering better outcomes for our members.

Aboriginal and Torres Strait Islander people are encouraged to apply.

If you would like the opportunity to work in a challenging, growing and rapidly evolving environment to deliver outstanding results that benefit members, please apply now!

Agencies please note: this vacancy is being managed directly by AustralianSuper’s Recruitment team. We will contact our preferred agency partners should we require additional support. Thank you.