Eric Insurance Scoresby VIC, Australia
About Us At Eric, we're a different kind of insurance company that's all about making things better for our people, our customers and our partners. Conveniently located 25 minutes from the CBD within the award winning Carribean Business Park, you'll enjoy lush green spaces and a network of walking and bike tracks as well an onsite gym and cafe's. About the Role We are currently looking for a Customer Service Officer available to work 25 hrs per week, Monday to Friday between the hours of 9:00am - 4:00pm. This is an exciting opportunity to begin your insurance career, where your previous customer service experience and attention to detail will be valued and rewarded. Reporting to the Customer Service Team Leader, your new role will see you: Provide a strong customer service experience through accurate product and policy information to Eric Insurance Customers and Partners Manage customer and business partner queries through to conclusion to ensure best possible outcomes for our customers and the business Accurately process renewal policies and apply correct policy changes with effective communication to our customers Process requested policy changes, updates and cancellations within designated timeframes and compliance guidelines About You To be successful in this role you will possess: Previous customer service experience (face to face or over the phone) Outstanding written and verbal communication Superb administrative, time management and coordination skills Ability to build rapport with a customer friendly persona Intermediate level of computer literacy Strong time management skills with the ability to think outside the box What is in it for you A supportive management team A fun, safe and inclusive atmosphere Competitive base salary + super Excellent benefits including insurance discounts, paid parental leave and free underground car parking. If this opportunity sounds like you, Click Apply Now! Please note - shortlisted candidates will also be required to undergo background checks as part of the recruitment process. All candidates are required to hold the relevant working rights in Australia.