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# Closer #Braver #Faster The Role This role will see you take ownership of a portfolio of clients and manage their claims from early notification including determining liability through to finalisation. The CM builds long term customer relationships, both internal and external, and provides customer service to all key stakeholders and intermediaries. Key Responsibilities Manage claims to achieve early resolution and financial savings within company procedures and protocols including all litigated claims Provide a high level of client service and assists customers in developing their knowledge of workers' compensation claims management Prepare and attend dispute resolution conferences as per ACT legal requirements Manage claims to ensure compliance with all legislative, WorkSafe ACT and internal requirements Skills & Experience Ability to provide high level customer service to multiple stakeholders Ability to effectively and efficiently prioritise workload Able to work collaboratively within a team environment Resilience, flexibility and a positive attitude Previous experience within the workers compensation scheme, case management, return to work and personal injury management Ability to be flexible and work across multiple teams About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.