4 jobs found

Partnered with Broadspectrum and the Government, the Indigenous Employment Parity Initiative is helping Broadspectrum increase their Indigenous Employment in our local communities to help build long lasting careers for our mob. The Client: Broadspectrum is an operations, maintenance and construction services organisation operating globally in the resources, energy, industrial, infrastructure, rail, property and Defence sectors.   The Role Reporting to the Facilities Operation Centre Team Leader you will provide Call Centre support to Key Stakeholders, Customers and Service providers. You will: • Provide a consistently high level of service to all stakeholders and ensure effective, efficient and best practice telephony and work order management. • Ensure that all work order management related requirements are managed and controlled promptly and effectively, by providing excellent customer care in a multi-media (telephone, fax, e-mail, web platform) based environment to the contracted client in line with agreed service level agreements. • Be knowledgeable of, and focussed on work order management, 1st call resolution and undergo continuous improvement, to help drive a professional service culture.  Key responsibilities include, but not limited to: • Ensure all contract SLA targets are achieved for inbound/outbound call resolution and follow up: • Managing work orders to meet agreed targets, standards and key performance indicators; • Offering excellent customer care to all stakeholders; • Undertaking training and development programs to achieve individual and team prescribed targets; • Providing support to all team members of the Contact Centre through sharing knowledge and cross training; • Meeting deadlines and key targets as set by the management team. • Promotion of an effective alliance between clients and Broadspectrum. To be successful in this position you will have suitable experience in a similar call centre role. You must have high level of computer skills including MS Word, Excel, Outlook, and PowerPoint and excellent communication skills. SAP experience preferred but not essential. You must be an Australian Citizen and must be able to attain an AGSFA security clearance.  This is an Indigenous- identified position. Applicants must be of Aboriginal or Torres Strait Islander decent (pursuant to Section 14 (d) of the Anti-discrimination act.    Broadspectrum respectfully acknowledges Indigenous Australians both past and present as the Traditional Owners and Custodians of the land on which we work.  We acknowledge the importance of our people’s diverse experiences, talents and cultures that they bring to work with them each day. Embracing Diversity and Creating Inclusion is a key component of our Talent Management Strategy. The creation of a Diverse and Inclusive workforce is central to our ability to unlock potential and enhance our success, creating a high-performance business.

Sustainability Manager - ACT Broadspectrum is a leading global provider of operations, maintenance, and asset and project management services. This is a fantastic opportunity to work locally with a global organisation offering a safe workplace, a secure role and excellent career opportunities About the role   We are currently seeking applications for a Sustainability Manager to join us on our Government contract in Forrest ACT. This role would be supporting the wider team for the delivery of a range of operational and strategic sustainability services consistent with contract deliverables     As Sustainability Manager, you will be accountable for but not limited to: Delivery of a range of operational and strategic sustainability services consistent with contract deliverables Development, coordination and delivery of effective sustainability management and solutions relating to energy, water and waste use and efficiency Review, develop and manage the consistent delivery of sustainability performance reporting (e.g. energy consumption, waste reduction, fleet and fuel reporting) Performance data analytics to identify opportunities for cost reduction and utility performance upgrades, including the development of cost benefit analysis, feasibility assessments and management plans Manage the delivery of improved building performance by establishing and maintaining equitable stakeholder relationships with landlords Ensure business as usual, project related, and overall portfolio utilisation practices have a strong sustainability focus with consideration to the whole of life asset management principles   Skills and experience: Bachelors of Engineering, Science, Environmental Management, Sustainability or other associated disciplines Post graduate qualifications; Masters in Engineering, or Graduate Certificate or Diploma in Sustainability, Risk, Project Management or other associated disciplines. Advanced in Excel Worked within Maintaining client relationships and possess excellent communication skills Experience in working with data analytics   To Apply: Please click the “APPLY” button to forward your application and CV, along with copies of any relevant qualifications or certificates.   We acknowledge the importance of our people’s diverse experiences, talents and cultures that they bring to work with them each day. Embracing Diversity and Creating Inclusion is a key component of our Talent Management Strategy. The creation of a Diverse and Inclusive workforce is central to our ability to unlock potential and enhance our success, creating a high-performance business. For more information about us, visit www.broadspectrum.com

# Closer #Braver #Faster The Role This role will see you take ownership of a portfolio of clients and manage their claims from early notification including determining liability through to finalisation. The CM builds long term customer relationships, both internal and external, and provides customer service to all key stakeholders and intermediaries. Key Responsibilities Manage claims to achieve early resolution and financial savings within company procedures and protocols including all litigated claims Provide a high level of client service and assists customers in developing their knowledge of workers' compensation claims management Prepare and attend dispute resolution conferences as per ACT legal requirements Manage claims to ensure compliance with all legislative, WorkSafe ACT and internal requirements Skills & Experience Ability to provide high level customer service to multiple stakeholders Ability to effectively and efficiently prioritise workload Able to work collaboratively within a team environment Resilience, flexibility and a positive attitude Previous experience within the workers compensation scheme, case management, return to work and personal injury management Ability to be flexible and work across multiple teams About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.

Broadspectrum is an operations, maintenance and construction services organisation, operating globally in the resources, energy, industrial, infrastructure, rail, property and defence sectors. This is a diverse and growing business offering the training, opportunities and support you need to begin and build a successful career. Position Objective: Reporting to the Contact Centre Operations Manager, the Team Leader is responsible for the day to day operations of their team. This involves setting of targets & direction for a team of up to 10; ensuring the team is resourced in line with operational needs; ensuring the customer & subcontractor calls are answered professionally and according to process & current contractual obligations & Service Level Metrics. This role is critical in the setting of the environment (leadership, people and the physical workplace), ensuring the contact centre promotes best practice.    Key Requirements & Skills: Demonstrated experience in a supervisory/management environment (including coaching and development of team members) Broad knowledge and experience in: a customer service environment, taking customer phone calls whilst entering data into a database, navigation around multiple IT systems, resolving customer complaints Proven adaptation to multiple software applications including in-house databases Above average skills in: verbal and written communication, conflict resolution, attention to detail Excellent skills in: accurate data entry, listening and paraphrasing customer issues, liaising with stakeholders Demonstrated ability to: resolve customer requests in a professional and efficient manner Demonstrated ability to: work cooperatively within a team environment and motivate self and others Demonstrated ability to: identify areas for improvement within the team and business and suggest solutions General knowledge of: billing systems, health and fitness industry, new technology Experience in: customer service, contact Centre’s, sales, retail or any other transferable skill industry Flexibility to work rotating shifts.   The contact centre is operational Monday to Friday from 7am to 7pm which handles inbound and outbound communication via telephone, email or online requests, and point of contact for all maintenance requests from the initial request, triaging and categorising request, and allocation of work to subcontractors and landlords to satisfactory completion.   Click apply include your cover letter with your resume for this fantastic opportunity!   NB: The successful candidate must complete a AGSFA security clearance and must be an Australian resident. We acknowledge the importance of our people’s diverse experiences, talents and cultures that they bring to work with them each day. Embracing Diversity and Creating Inclusion is a key component of our Talent Management Strategy. The creation of a Diverse and Inclusive workforce is central to our ability to unlock potential and enhance our success, creating a high-performance business.   Position Reference Number: 103454