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IAG
Specialist, Consumer Pricing
IAG 20 Wedge St, Port Hedland WA 6721, Australia
#CLOSER #FASTER #BRAVER CBD Sydney or CBD Melbourne based Flexible work arrangments 13% Superannuation + 50% Insurance Discounts The Role The Consumer Pricing Specialist role will play an integral part in the success of the Consumer Pricing team. The role will be responsible for delivering the “go market” pricing on all IAG personal line products. This role is required to identify opportunities to drive profitable growth within our NRMA / RACV / SGIO / SGIC and CGU Partner Brands, using a unique pricing and analysis skillset overlayed with commercial judgement. This will involve balancing volume and price to achieve an ‘optimised' pricing outcome. In this role, you will be working closely with the Customer Segment Executive Managers and portfolio management teams to design pricing strategies and develop the desirable “go market” price positions. All while demonstrating Closer, Braver, Faster and lived by the values of our spirit. Key Responsibilities Manage the approach to recognise, anticipate and resolve pricing issues and deliver pricing strategies in Motor, Home and Niche products of our personal line products Utilise the technical pricing models to drive pricing outcomes, overlaying elasticity models and competitor price movements to achieve margin and growth targets. Monitor portfolio performance, identify emerging trends and drivers and provide tactical pricing recommendations to deliver profitable growth in target segments Contribute valuable insights into the strategic portfolio planning ( SPM ) discussions and actively support he execution of pricing strategies. Build strong relationship with all aspects of the business, especially with Portfolio management team, Customer Labs, Reserving, Finance, Claims and Distribution Maintain and update key internal and external pricing data sources to ensure confidence in data integrity for the Consumer portfolios. Ability to take a lead position in pricing projects, provide guidance to other analysts Skills & Experience Relevant undergraduate degree or post-graduate qualification in Actuarial, Economics,Mathematics, Statistics or a related field. 5+ years technical pricing and general insurance knowledge are required. Experience in pricing optimization through machine learning will be an added advantage.  Knowledge of key programs and analysis tools such as SAS, SQL, R, Python, Tableau  Cognos is required Ability to manage complexity and have the flexibility of approach, being able to stay focused when      directions change. Strong problem solving and analysis skills with a focus on quality. Build and maintain collaborative working relationships and effective participation. Fellowship / Membership of the Institute of Actuaries. (Desired) About Us At IAG , we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. We own some of the region's most trusted brands, including NRMA Insurance, CGU , SGIO , SGIC and WFI . Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
18/02/2019
Full Time
#CLOSER #FASTER #BRAVER CBD Sydney or CBD Melbourne based Flexible work arrangments 13% Superannuation + 50% Insurance Discounts The Role The Consumer Pricing Specialist role will play an integral part in the success of the Consumer Pricing team. The role will be responsible for delivering the “go market” pricing on all IAG personal line products. This role is required to identify opportunities to drive profitable growth within our NRMA / RACV / SGIO / SGIC and CGU Partner Brands, using a unique pricing and analysis skillset overlayed with commercial judgement. This will involve balancing volume and price to achieve an ‘optimised' pricing outcome. In this role, you will be working closely with the Customer Segment Executive Managers and portfolio management teams to design pricing strategies and develop the desirable “go market” price positions. All while demonstrating Closer, Braver, Faster and lived by the values of our spirit. Key Responsibilities Manage the approach to recognise, anticipate and resolve pricing issues and deliver pricing strategies in Motor, Home and Niche products of our personal line products Utilise the technical pricing models to drive pricing outcomes, overlaying elasticity models and competitor price movements to achieve margin and growth targets. Monitor portfolio performance, identify emerging trends and drivers and provide tactical pricing recommendations to deliver profitable growth in target segments Contribute valuable insights into the strategic portfolio planning ( SPM ) discussions and actively support he execution of pricing strategies. Build strong relationship with all aspects of the business, especially with Portfolio management team, Customer Labs, Reserving, Finance, Claims and Distribution Maintain and update key internal and external pricing data sources to ensure confidence in data integrity for the Consumer portfolios. Ability to take a lead position in pricing projects, provide guidance to other analysts Skills & Experience Relevant undergraduate degree or post-graduate qualification in Actuarial, Economics,Mathematics, Statistics or a related field. 5+ years technical pricing and general insurance knowledge are required. Experience in pricing optimization through machine learning will be an added advantage.  Knowledge of key programs and analysis tools such as SAS, SQL, R, Python, Tableau  Cognos is required Ability to manage complexity and have the flexibility of approach, being able to stay focused when      directions change. Strong problem solving and analysis skills with a focus on quality. Build and maintain collaborative working relationships and effective participation. Fellowship / Membership of the Institute of Actuaries. (Desired) About Us At IAG , we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. We own some of the region's most trusted brands, including NRMA Insurance, CGU , SGIO , SGIC and WFI . Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
IAG
Risk Assurance Specialist
IAG 20 Wedge St, Port Hedland WA 6721, Australia
Full-Time / CBD Sydney/Melbourne based Flexible work arrangements 13% Superannuation #CLOSER #BRAVER #FASTER The Role The role is to lead assurance activity by conducting reviews of internal controls, key processes and risk management practices and provide high quality reporting and information to assist management in managing business and control risk exposures, complying with company policy and regulatory requirements and achieving business objectives. The position holder will be required to work closely with senior management across the business in the execution of planned review activities. Key Responsibilities Support the Risk Assurance Managers in developing risk based assurance plans, activities and objectives and provide insights from undertaken assurance activities to inform the ongoing appropriateness of planned assurance activity. Lead, manage and/or assist in delivery of assurance reviews through leveraging the assurance methodology and disciplines of time management, stakeholder management and quality in completing review activity. Provide specialist input and advice, based upon comprehensive industry and commercial experience, on detail of assurance procedures and plans across first and second line assurance teams to ensure effective risk based coverage of risk management practices and internal controls. Draft and deliver high quality reports on progress and results of assurance activity to stakeholders (including CRO leadership teams, management and to relevant governance bodies) to facilitate ongoing optimisation of risk management practices and the internal control environment. Present to senior leaders and stakeholders at multiple points in the assurance cycle to enable effective and timely communication influencing assurance assessments and providing a basis for sustainable improvement in the control environment. In addition, monitor and report on the progress of management's implementation of agreed actions to senior stakeholders. Actively contribute to a culture of innovation that supports the ongoing refinement and improvements to a dynamic and industry leading assurance methodology across the Group for first and second line, which provides timely and effective insights into the status and maturity of the control environment across the business units in the Australia region. Skills & Experience Ability to build strong relationships with key stakeholders and senior management to deliver on reviews and to meet business objectives. Minimum of 5 years Assurance background in industry and/or Big 4. Experience in complex technology driven environment including reviewing large transformation programs. Demonstrated understanding Australian Prudential Standards, Financial Services Legislation, Capital and Licensing. Proven ability to work autonomously, drive for results and keep abreast of changes in external environment and translate into internal environment. Proven ability to work collaboratively across whole of function and broader group to reach common approach. Significant experience in managing multiple/concurrent assignments from beginning to end within a multi-disciplined corporate function. Knowledge and experience in implementing contemporary, evidence based and fit for purpose governance frameworks, systems and processes for key function including enterprise risk management, compliance and assurance systems. Proven communication skills | service industry and relationship management. Discipline/experience in assurance delivery: audit | large change programmes | financial services.  About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.                            
15/02/2019
Full Time
Full-Time / CBD Sydney/Melbourne based Flexible work arrangements 13% Superannuation #CLOSER #BRAVER #FASTER The Role The role is to lead assurance activity by conducting reviews of internal controls, key processes and risk management practices and provide high quality reporting and information to assist management in managing business and control risk exposures, complying with company policy and regulatory requirements and achieving business objectives. The position holder will be required to work closely with senior management across the business in the execution of planned review activities. Key Responsibilities Support the Risk Assurance Managers in developing risk based assurance plans, activities and objectives and provide insights from undertaken assurance activities to inform the ongoing appropriateness of planned assurance activity. Lead, manage and/or assist in delivery of assurance reviews through leveraging the assurance methodology and disciplines of time management, stakeholder management and quality in completing review activity. Provide specialist input and advice, based upon comprehensive industry and commercial experience, on detail of assurance procedures and plans across first and second line assurance teams to ensure effective risk based coverage of risk management practices and internal controls. Draft and deliver high quality reports on progress and results of assurance activity to stakeholders (including CRO leadership teams, management and to relevant governance bodies) to facilitate ongoing optimisation of risk management practices and the internal control environment. Present to senior leaders and stakeholders at multiple points in the assurance cycle to enable effective and timely communication influencing assurance assessments and providing a basis for sustainable improvement in the control environment. In addition, monitor and report on the progress of management's implementation of agreed actions to senior stakeholders. Actively contribute to a culture of innovation that supports the ongoing refinement and improvements to a dynamic and industry leading assurance methodology across the Group for first and second line, which provides timely and effective insights into the status and maturity of the control environment across the business units in the Australia region. Skills & Experience Ability to build strong relationships with key stakeholders and senior management to deliver on reviews and to meet business objectives. Minimum of 5 years Assurance background in industry and/or Big 4. Experience in complex technology driven environment including reviewing large transformation programs. Demonstrated understanding Australian Prudential Standards, Financial Services Legislation, Capital and Licensing. Proven ability to work autonomously, drive for results and keep abreast of changes in external environment and translate into internal environment. Proven ability to work collaboratively across whole of function and broader group to reach common approach. Significant experience in managing multiple/concurrent assignments from beginning to end within a multi-disciplined corporate function. Knowledge and experience in implementing contemporary, evidence based and fit for purpose governance frameworks, systems and processes for key function including enterprise risk management, compliance and assurance systems. Proven communication skills | service industry and relationship management. Discipline/experience in assurance delivery: audit | large change programmes | financial services.  About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.                            
IAG
Business Planning & e.mbedment, Specialist
IAG 20 Wedge St, Port Hedland WA 6721, Australia
#CLOSER #BRAVER #FASTER The Role: As the Specialist of Business Planning & Embedment, you will be accountable for identifying and driving initiatives. You will also be responsible for the planning, preparation and enablement of the Commercial business specific activities whilst maintaining a connected view of the overall Short Tail Claims Strategy. Additionally, this role is critical as the conduit between the Commercial & Specialty business and relevant stakeholders across IAG. Key Responsibilities: Contribute to the planning and embedment of the future Short Tail Claims operating model, maximising opportunities for alignment of process and leverage of scale, but recognising where differentiation is necessary based on CVP. Oversee the successful implementation and embedment of change/process/system programs in collaboration with the Commercial & Specialty Business Unit whilst maintaining a considered view relating to the successful support other initiatives & Business Units. Work with the Commercial & Specialty leadership team to identify the milestones and activities required to implement our strategy, delivering the greatest efficiency, most effective colleague outcomes and improved customer service. Effectively identify, monitor, track, manage and control risk from the program of work to ensure that Commercial & Specialty Claims remain compliant within agreed SLA/KPI.  Evaluate and interpret operational data and service performance to identify and act on process improvement opportunities across the Business, whilst working with Global Partners where required to drive improvement. Skills & Experience Preferred: Leadership experience 3-5 years. Solid experience in insurance industry with good understanding of Claims. Experience in delivery of operational strategy. Experience leading or delivering projects and initiatives. Has successfully created a sustainable customer-led organisational culture. Has created environments where accountable and respectful teams thrive and deliver outstanding results. Education/ qualification Preferred: Tertiary qualifications in a relevant field (Business, Finance, Insurance, Law, Data Analytics or similar). About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. We own some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.    
15/02/2019
Full Time
#CLOSER #BRAVER #FASTER The Role: As the Specialist of Business Planning & Embedment, you will be accountable for identifying and driving initiatives. You will also be responsible for the planning, preparation and enablement of the Commercial business specific activities whilst maintaining a connected view of the overall Short Tail Claims Strategy. Additionally, this role is critical as the conduit between the Commercial & Specialty business and relevant stakeholders across IAG. Key Responsibilities: Contribute to the planning and embedment of the future Short Tail Claims operating model, maximising opportunities for alignment of process and leverage of scale, but recognising where differentiation is necessary based on CVP. Oversee the successful implementation and embedment of change/process/system programs in collaboration with the Commercial & Specialty Business Unit whilst maintaining a considered view relating to the successful support other initiatives & Business Units. Work with the Commercial & Specialty leadership team to identify the milestones and activities required to implement our strategy, delivering the greatest efficiency, most effective colleague outcomes and improved customer service. Effectively identify, monitor, track, manage and control risk from the program of work to ensure that Commercial & Specialty Claims remain compliant within agreed SLA/KPI.  Evaluate and interpret operational data and service performance to identify and act on process improvement opportunities across the Business, whilst working with Global Partners where required to drive improvement. Skills & Experience Preferred: Leadership experience 3-5 years. Solid experience in insurance industry with good understanding of Claims. Experience in delivery of operational strategy. Experience leading or delivering projects and initiatives. Has successfully created a sustainable customer-led organisational culture. Has created environments where accountable and respectful teams thrive and deliver outstanding results. Education/ qualification Preferred: Tertiary qualifications in a relevant field (Business, Finance, Insurance, Law, Data Analytics or similar). About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. We own some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.    
Broadspectrum
Purchasing Officer (Perth, WA, AU)
Broadspectrum Perth WA, Australia
Easternwell is a leading integrated energy and mining services company.  Our Easternwell Minerals division supplies integrated drilling services to some of Australia's largest mining and resources companies.   At Easternwell our people are the heart of our company and it is through our people that we are breaking new ground, finding better solutions and providing innovative products and services. We employ talented and enthusiastic people who enjoy a challenge and take advantage of the first-rate training and career growth opportunities at their fingertips and live their career through our values of integrity, safety and reliability.   We are seeking an energetic Purchasing Officer to join our Purchasing team in our Welshpool office.   Reporting to the Purchasing Team Leader, the role will see the successful applicant ensure the purchasing of goods and services are in accordance with Easternwell’s requirements, whilst encompassing the following responsibilities but are not limited to:   Monitor and regulate the authorisation process of Material Requisitions Enter Purchase Orders in SAP Reconcile delivered stock against original purchase order and invoice Assist to source equipment and obtain competitive quotes Monitor suppliers and coordination of the company inventory control activities to ensure the accurate quantities of stocks are purchased at the correct price and delivered within the specified time frame Issue stock Maintain data within the ERP system and spreadsheets, for reporting to relevant stakeholders   Suitable applicants will demonstrate: Previous experience in a similar role Previous experience with SAP Attention to detail and accuracy Excellent interpersonal communication skills and the ability to work as a member of a team Preference will be given to applicants with previous experience in the drilling or mining industry We encourage applicants from a procurement, customer sales or parts interpreter positions with strong customer focus and negotiation skills to apply for this position.    We are looking for a friendly and down to earth individual with strong interpersonal skills, initiative and drive, high attention to detail, good organisational ability, time management skills and the ability to work under pressure and to meet deadlines.  Applicants must have a current motor vehicle licence, and be able to pass medical and drug and alcohol tests.
15/02/2019
Full Time - Flexible
Easternwell is a leading integrated energy and mining services company.  Our Easternwell Minerals division supplies integrated drilling services to some of Australia's largest mining and resources companies.   At Easternwell our people are the heart of our company and it is through our people that we are breaking new ground, finding better solutions and providing innovative products and services. We employ talented and enthusiastic people who enjoy a challenge and take advantage of the first-rate training and career growth opportunities at their fingertips and live their career through our values of integrity, safety and reliability.   We are seeking an energetic Purchasing Officer to join our Purchasing team in our Welshpool office.   Reporting to the Purchasing Team Leader, the role will see the successful applicant ensure the purchasing of goods and services are in accordance with Easternwell’s requirements, whilst encompassing the following responsibilities but are not limited to:   Monitor and regulate the authorisation process of Material Requisitions Enter Purchase Orders in SAP Reconcile delivered stock against original purchase order and invoice Assist to source equipment and obtain competitive quotes Monitor suppliers and coordination of the company inventory control activities to ensure the accurate quantities of stocks are purchased at the correct price and delivered within the specified time frame Issue stock Maintain data within the ERP system and spreadsheets, for reporting to relevant stakeholders   Suitable applicants will demonstrate: Previous experience in a similar role Previous experience with SAP Attention to detail and accuracy Excellent interpersonal communication skills and the ability to work as a member of a team Preference will be given to applicants with previous experience in the drilling or mining industry We encourage applicants from a procurement, customer sales or parts interpreter positions with strong customer focus and negotiation skills to apply for this position.    We are looking for a friendly and down to earth individual with strong interpersonal skills, initiative and drive, high attention to detail, good organisational ability, time management skills and the ability to work under pressure and to meet deadlines.  Applicants must have a current motor vehicle licence, and be able to pass medical and drug and alcohol tests.
Apple
Technical Specialist - Retail Customer Service Representative - Perth
Apple Perth WA, Australia
Job Summary After customers purchase our products, you’re the one who helps them get more out of their new Apple technology. Your day in the Apple Store is filled with a range of focused support and service tasks. Whether you’re helping customers get started with the Mac or finding answers to their questions about other Apple devices, you’re ready to share knowledge and provide exceptional assistance. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Key Qualifications Ability to assess customers’ support needs when they arrive, then provide solutions or refer them to other team members Flexibility to regularly rotate through different technical specialities and skill sets Ability to thrive on change as products evolve Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Apple. When a customer needs assistance, you quickly assess their situation. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. At other times, you refer customers to Support team members who get them up and running again. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. The entire store team benefits from your commitment to providing the best care for customers. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Additional Requirements •You have excellent time management skills and can make decisions quickly. •You maintain composure and customer focus while troubleshooting and solving issues. •You reassure customers when delivering product diagnoses and potential solutions.
15/02/2019
Part Time
Job Summary After customers purchase our products, you’re the one who helps them get more out of their new Apple technology. Your day in the Apple Store is filled with a range of focused support and service tasks. Whether you’re helping customers get started with the Mac or finding answers to their questions about other Apple devices, you’re ready to share knowledge and provide exceptional assistance. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Key Qualifications Ability to assess customers’ support needs when they arrive, then provide solutions or refer them to other team members Flexibility to regularly rotate through different technical specialities and skill sets Ability to thrive on change as products evolve Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Apple. When a customer needs assistance, you quickly assess their situation. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. At other times, you refer customers to Support team members who get them up and running again. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. The entire store team benefits from your commitment to providing the best care for customers. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Additional Requirements •You have excellent time management skills and can make decisions quickly. •You maintain composure and customer focus while troubleshooting and solving issues. •You reassure customers when delivering product diagnoses and potential solutions.
Apple
Specialist - Retail Customer Service Representative - Perth
Apple Perth WA, Australia
Job Summary As a Specialist, you help create the energy and excitement around Apple products, providing the right solutions and getting products into customers’ hands. You understand that the Apple Store is dedicated to delivering a customer experience that’s unlike any other. It starts with you discovering customers’ needs. And with the support of your store team members, you match those needs with the right products. Every day is an opportunity for you to turn another Apple Store visitor into a loyal Apple customer. Key Qualifications Ability to deliver great customer experiences in a very active environment and to be invigorated by constant personal interaction. Strong interest in technology, particularly Apple products, and agility at learning new products and features. Strong communication skills that let you converse as freely and comfortably with small groups as with individual customers. Description As a Specialist, you’re highly skilled at uncovering customers’ needs, then following through with enlightening solutions. Not only are you the first person customers meet when they enter the store, you’re also the person who guides them — advising, selling and even setting up their new products. You perform other roles within the store too, whether it’s maintaining visual merchandising or assisting team members. Always curious, you stay on top of news about products and initiatives, ready to apply your learning in customer interactions. Your success is measured by team and individual productivity as well as overall store performance. You’re proud to represent Apple, and you get great satisfaction from helping customers develop lifelong relationships with Apple. Additional Requirements •You’re passionate about Apple and eager to share that passion with others. •You’re willing to learn and embrace Apple’s unique style of service. •You have strong people skills — you’re approachable, a good listener and empathetic. •You’ll need to be flexible with your schedule. Your work hours will be based on business needs.
15/02/2019
Part Time
Job Summary As a Specialist, you help create the energy and excitement around Apple products, providing the right solutions and getting products into customers’ hands. You understand that the Apple Store is dedicated to delivering a customer experience that’s unlike any other. It starts with you discovering customers’ needs. And with the support of your store team members, you match those needs with the right products. Every day is an opportunity for you to turn another Apple Store visitor into a loyal Apple customer. Key Qualifications Ability to deliver great customer experiences in a very active environment and to be invigorated by constant personal interaction. Strong interest in technology, particularly Apple products, and agility at learning new products and features. Strong communication skills that let you converse as freely and comfortably with small groups as with individual customers. Description As a Specialist, you’re highly skilled at uncovering customers’ needs, then following through with enlightening solutions. Not only are you the first person customers meet when they enter the store, you’re also the person who guides them — advising, selling and even setting up their new products. You perform other roles within the store too, whether it’s maintaining visual merchandising or assisting team members. Always curious, you stay on top of news about products and initiatives, ready to apply your learning in customer interactions. Your success is measured by team and individual productivity as well as overall store performance. You’re proud to represent Apple, and you get great satisfaction from helping customers develop lifelong relationships with Apple. Additional Requirements •You’re passionate about Apple and eager to share that passion with others. •You’re willing to learn and embrace Apple’s unique style of service. •You have strong people skills — you’re approachable, a good listener and empathetic. •You’ll need to be flexible with your schedule. Your work hours will be based on business needs.
Apple
Genius - Retail Technical Support - Perth
Apple Perth WA, Australia
Job Summary At the Apple Store, you maintain customers’ trust in Apple as the skilled expert, troubleshooting and repairing products. You use problem-solving and people skills to assure Genius Bar customers of swift resolutions to their technical problems. You also educate your team members about products, while independently keeping your own technical know-how up to date. With your customer service brilliance and empathetic nature, you provide Genius advice and support every day. Key Qualifications Strong people skills and a knack for problem solving. Ability to maintain composure and customer focus while troubleshooting and solving technical issues. Ability to adhere to a schedule of customer appointments. Description As a Genius, you provide insightful advice and friendly, hands-on technical support to Apple customers in need. You quickly diagnose product issues on the spot, explaining situations with patience and empathy. After determining whether repairs can be done or a replacement is needed, you offer solutions to quickly get users up and running again. Even if you’re juggling more than one customer, you stay conscious of their time demands as well as your own. You fulfil Apple’s service commitment with style, speed and skill. And you earn the trust of customers and co-workers alike as you offer guidance, knowledge, and even tips and training. Additional Requirements •You have an aptitude for acquiring skills in technical repairs and an eagerness to learn. •You have excellent time management skills and can make decisions quickly. •You’ll need to be flexible with your schedule. Your work hours will be based on business needs.
15/02/2019
Part Time
Job Summary At the Apple Store, you maintain customers’ trust in Apple as the skilled expert, troubleshooting and repairing products. You use problem-solving and people skills to assure Genius Bar customers of swift resolutions to their technical problems. You also educate your team members about products, while independently keeping your own technical know-how up to date. With your customer service brilliance and empathetic nature, you provide Genius advice and support every day. Key Qualifications Strong people skills and a knack for problem solving. Ability to maintain composure and customer focus while troubleshooting and solving technical issues. Ability to adhere to a schedule of customer appointments. Description As a Genius, you provide insightful advice and friendly, hands-on technical support to Apple customers in need. You quickly diagnose product issues on the spot, explaining situations with patience and empathy. After determining whether repairs can be done or a replacement is needed, you offer solutions to quickly get users up and running again. Even if you’re juggling more than one customer, you stay conscious of their time demands as well as your own. You fulfil Apple’s service commitment with style, speed and skill. And you earn the trust of customers and co-workers alike as you offer guidance, knowledge, and even tips and training. Additional Requirements •You have an aptitude for acquiring skills in technical repairs and an eagerness to learn. •You have excellent time management skills and can make decisions quickly. •You’ll need to be flexible with your schedule. Your work hours will be based on business needs.
IAG
Specialist, Platform Security 2
IAG 20 Wedge St, Port Hedland WA 6721, Australia
#CLOSER #BRAVER #FASTER The Role The purpose and unique contribution of your role is to ensure that a number of our access and identity management platforms are operated effectively and efficiently to support the needs of our business. The Specialist, Platform Security 2 role is to provide implementation, Business As Usual (BAU) planning and support to security platforms to ensure they maintain operational excellence, and exceed business and customer requirements and expectations. You will also have the opportunity to develop your capabilities and skills so that they can be utilised more broadly within Group Technology and IAG. Key Responsibilities Monitor, respond to and remediate issues or potential issues with the security control platforms, including doing on call support Collaboratively work with internal as well as external stakeholders to maximise understanding and optimise the use of security services Maintain software currency across different security platforms, assisting in providing a stable and robust platform for business Identify opportunities, technical as well as processes, to improve the services being provided by security platforms Resolve service requests, tasks and incidents within set service level agreements Integrate security controls with business applications Assess and manage risk to ensure IAG stays within its risk appetite Develops, packages & delivers security solutions from thorough analysis, solution estimation, solution design, prototyping, design testing, packaging phases & production implementation of solutions Skills & Experience 3-5+ years' experience in a large scale, multi-site enterprise working with IT Security control technologies Hands on experience in implementing security technical controls related to Identity management toolsets, Web access management systems, Federated Identity management systems, and their supporting technologies Proven success in improving quality, continuous improvement in a technology organisation Has experience working on a variety of unusual or uncommon incidents and their resolution. Coordinates incident action planning meetings for major or uncommon incidents. Defines, documents and implements resolutions and workarounds for new incidents. Analyses common risks and utilises countermeasures for the specific IT domain or availability management component. Documents required service levels, critical functions and availability objectives for a specific Service Level Agreements (SLAs). Assists in conducting, documenting and following-up on security audits. About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand, with a growing presence in Asia. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.          
14/02/2019
Full Time
#CLOSER #BRAVER #FASTER The Role The purpose and unique contribution of your role is to ensure that a number of our access and identity management platforms are operated effectively and efficiently to support the needs of our business. The Specialist, Platform Security 2 role is to provide implementation, Business As Usual (BAU) planning and support to security platforms to ensure they maintain operational excellence, and exceed business and customer requirements and expectations. You will also have the opportunity to develop your capabilities and skills so that they can be utilised more broadly within Group Technology and IAG. Key Responsibilities Monitor, respond to and remediate issues or potential issues with the security control platforms, including doing on call support Collaboratively work with internal as well as external stakeholders to maximise understanding and optimise the use of security services Maintain software currency across different security platforms, assisting in providing a stable and robust platform for business Identify opportunities, technical as well as processes, to improve the services being provided by security platforms Resolve service requests, tasks and incidents within set service level agreements Integrate security controls with business applications Assess and manage risk to ensure IAG stays within its risk appetite Develops, packages & delivers security solutions from thorough analysis, solution estimation, solution design, prototyping, design testing, packaging phases & production implementation of solutions Skills & Experience 3-5+ years' experience in a large scale, multi-site enterprise working with IT Security control technologies Hands on experience in implementing security technical controls related to Identity management toolsets, Web access management systems, Federated Identity management systems, and their supporting technologies Proven success in improving quality, continuous improvement in a technology organisation Has experience working on a variety of unusual or uncommon incidents and their resolution. Coordinates incident action planning meetings for major or uncommon incidents. Defines, documents and implements resolutions and workarounds for new incidents. Analyses common risks and utilises countermeasures for the specific IT domain or availability management component. Documents required service levels, critical functions and availability objectives for a specific Service Level Agreements (SLAs). Assists in conducting, documenting and following-up on security audits. About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand, with a growing presence in Asia. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.          
Broadspectrum
Finance and Billing Administrator (Perth, WA, AU, 6004)
Broadspectrum Perth WA, Australia
The Company Broadspectrum is an operations, maintenance and construction services organisation, operating globally in the resources, energy, industrial, infrastructure, rail, property and defence sectors. This is a diverse and growing business offering the training, opportunities and support you need to begin and build a successful career.   The Role Broadspectrum are currently looking to engage a Finance Administrator on an ongoing casual basis to assist with the day to day operations within our Billing team. This role will see you liaising with vendors and subcontractors to ensure that all goods & services received are aligned with the associated costs.     Duties will include but not limited to: Transactional use of SAP GRing and amendments. Assist with validation of goods/services invoices and enquiries from suppliers to ensure accuracy of associated costs. Reconciliation of invoices & vendor statements Where required, assist and liaise in the expedition of invoices with external/internal stakeholders Assist with identifying and resolving non-conforming purchase orders upfront to drive compliance across stakeholders Support the F&A team with adhoc requests for information and reporting Maintain excellent knowledge and understanding of standard end to end processes in scope and systems Effectively balance contract requirements and expectations with the priorities of the F&A function Ensure consistent execution of the end to end processes in compliance with company policies Requirements Proven experience in Purchasing, Accounts Payable Be able to prioritise multiple conflicting tasks effectively Self-motivated and proactive with a high level of attention to detail. Ability to work to deadlines, to prioritise and work under pressure An ability to develop and maintain excellent working relationships with multiple operational managers and support function representatives Working knowledge of SAP preferred Sound IT skills particularly Excel Excellent interpersonal skills   Application If you enjoy a challenge and would like to be part of our dynamic, growing and exciting company, then please press “Apply Now” We acknowledge the importance of our people’s diverse experiences, talents and cultures that they bring to work with them each day. Embracing Diversity and Creating Inclusion is a key component of our Talent Management Strategy. The creation of a Diverse and Inclusive workforce is central to our ability to unlock potential and enhance our success, creating a high-performance business.   Position Reference Number: 104068
13/02/2019
Full Time - Flexible
The Company Broadspectrum is an operations, maintenance and construction services organisation, operating globally in the resources, energy, industrial, infrastructure, rail, property and defence sectors. This is a diverse and growing business offering the training, opportunities and support you need to begin and build a successful career.   The Role Broadspectrum are currently looking to engage a Finance Administrator on an ongoing casual basis to assist with the day to day operations within our Billing team. This role will see you liaising with vendors and subcontractors to ensure that all goods & services received are aligned with the associated costs.     Duties will include but not limited to: Transactional use of SAP GRing and amendments. Assist with validation of goods/services invoices and enquiries from suppliers to ensure accuracy of associated costs. Reconciliation of invoices & vendor statements Where required, assist and liaise in the expedition of invoices with external/internal stakeholders Assist with identifying and resolving non-conforming purchase orders upfront to drive compliance across stakeholders Support the F&A team with adhoc requests for information and reporting Maintain excellent knowledge and understanding of standard end to end processes in scope and systems Effectively balance contract requirements and expectations with the priorities of the F&A function Ensure consistent execution of the end to end processes in compliance with company policies Requirements Proven experience in Purchasing, Accounts Payable Be able to prioritise multiple conflicting tasks effectively Self-motivated and proactive with a high level of attention to detail. Ability to work to deadlines, to prioritise and work under pressure An ability to develop and maintain excellent working relationships with multiple operational managers and support function representatives Working knowledge of SAP preferred Sound IT skills particularly Excel Excellent interpersonal skills   Application If you enjoy a challenge and would like to be part of our dynamic, growing and exciting company, then please press “Apply Now” We acknowledge the importance of our people’s diverse experiences, talents and cultures that they bring to work with them each day. Embracing Diversity and Creating Inclusion is a key component of our Talent Management Strategy. The creation of a Diverse and Inclusive workforce is central to our ability to unlock potential and enhance our success, creating a high-performance business.   Position Reference Number: 104068
Broadspectrum
Senior Finance Analyst (Perth, WA, AU)
Broadspectrum Perth WA, Australia
The Company Broadspectrum is an operations, maintenance and construction services organisation, operating globally in the resources, energy, industrial, infrastructure, rail, property and defence sectors. This is a diverse and growing business offering the training, opportunities and support you need to begin and build a successful career. The Role Broadspectrum are currently looking to engage a Senior Finance Analyst who is wanting to advance their skills to assist with the day to day operations of our Defence contracts.  This role will see you predominantly provide financial insights to Operations Managers and actively investigate root causes behind variances to targets. This is a full-time position, working Monday – Friday within our East Perth office. On occasion you may be required to conduct ADHOC travel to the Defence Bases. Duties will include but not limited to: Perform Month end close and reporting as required. Assist in preparation of budgeting and forecasting. Conduct weekly meetings on value drivers with Operations Managers / site supervisors, with specific actions to drive meeting of targets. Actively monitor and communicate early warning signs of targets not being met and ensure escalated. Assist in preparation of financial analysis on business cases to ensure correct governance (including operating and capital cases) and review of financial Risks and Opportunities. Assist preparation of balance sheet reconciliations and review with Senior Finance Manager and Group Compliance. Monitor, measure, promote and champion key processes that contribute to sound financial data underpinning all financial metrics.  Carry out all work activities upholding the company values, policies & procedures Requirements Excellent IT skills (Advanced Excel) SAP experience preferable, specifically in FICO. A bachelors’ degree in business, finance commerce or accounting. CA or CPA (Commenced or Commencing) Effective project, risk and time management skills incorporating work activity planning and prioritisation, risk identification and issue resolution Contribute to high performing and collaborative team Ability to work autonomously and own responsibilities Excellent communication skills, both written and verbal The ability to work flexibly, able to travel and adaptively managing multiple stakeholders Dynamic, passionate, energetic, resilience with a positive attitude and outlook Ability to manage complexity and work in a large matrix organisation Application If you enjoy a challenge and would like to be part of our dynamic, growing and exciting company, then please press “Apply Now” We acknowledge the importance of our people’s diverse experiences, talents and cultures that they bring to work with them each day. Embracing Diversity and Creating Inclusion is a key component of our Talent Management Strategy. The creation of a Diverse and Inclusive workforce is central to our ability to unlock potential and enhance our success, creating a high-performance business Position Reference Number: 103203
12/02/2019
Full Time - Flexible
The Company Broadspectrum is an operations, maintenance and construction services organisation, operating globally in the resources, energy, industrial, infrastructure, rail, property and defence sectors. This is a diverse and growing business offering the training, opportunities and support you need to begin and build a successful career. The Role Broadspectrum are currently looking to engage a Senior Finance Analyst who is wanting to advance their skills to assist with the day to day operations of our Defence contracts.  This role will see you predominantly provide financial insights to Operations Managers and actively investigate root causes behind variances to targets. This is a full-time position, working Monday – Friday within our East Perth office. On occasion you may be required to conduct ADHOC travel to the Defence Bases. Duties will include but not limited to: Perform Month end close and reporting as required. Assist in preparation of budgeting and forecasting. Conduct weekly meetings on value drivers with Operations Managers / site supervisors, with specific actions to drive meeting of targets. Actively monitor and communicate early warning signs of targets not being met and ensure escalated. Assist in preparation of financial analysis on business cases to ensure correct governance (including operating and capital cases) and review of financial Risks and Opportunities. Assist preparation of balance sheet reconciliations and review with Senior Finance Manager and Group Compliance. Monitor, measure, promote and champion key processes that contribute to sound financial data underpinning all financial metrics.  Carry out all work activities upholding the company values, policies & procedures Requirements Excellent IT skills (Advanced Excel) SAP experience preferable, specifically in FICO. A bachelors’ degree in business, finance commerce or accounting. CA or CPA (Commenced or Commencing) Effective project, risk and time management skills incorporating work activity planning and prioritisation, risk identification and issue resolution Contribute to high performing and collaborative team Ability to work autonomously and own responsibilities Excellent communication skills, both written and verbal The ability to work flexibly, able to travel and adaptively managing multiple stakeholders Dynamic, passionate, energetic, resilience with a positive attitude and outlook Ability to manage complexity and work in a large matrix organisation Application If you enjoy a challenge and would like to be part of our dynamic, growing and exciting company, then please press “Apply Now” We acknowledge the importance of our people’s diverse experiences, talents and cultures that they bring to work with them each day. Embracing Diversity and Creating Inclusion is a key component of our Talent Management Strategy. The creation of a Diverse and Inclusive workforce is central to our ability to unlock potential and enhance our success, creating a high-performance business Position Reference Number: 103203
IAG
Workforce Forecasting Analyst
IAG 20 Wedge St, Port Hedland WA 6721, Australia
#CLOSER #BRAVER #FASTER The Role The purpose of the Workforce Forecast Analyst (WFM) is to create, maintain and update long, and medium-term forecasts to maximise customer performance results for all IAG WFM business units. It involves utilising the workforce management data, call management data and other sources where required to build strategic forecasts. Moreover, it involves participating in strategy planning, recruitment and attrition planning to determine staffing needs across all business units. Key Responsibilities Accountable for delivery and outcomes as agreed in consultation with business including the building and maintenance of 3 years out to 2 weeks forecast for call and AHT specific portfolios within IAG. Responsible for all FTE modelling and financial budgeting relating to FTE, using your advanced analytical skills and expert workforce management knowledge to create modelling of scenarios requested by your business units, enabling them to make decisions on the direction of their business unit.  Using your analytical skills conduct daily/ weekly analysis to identify operational issues, changes to customer behavior and staffing data (adherence, shrinkage, operations). Then communicate findings to business stakeholders providing analysis that can be clearly understood by business representatives including senior management. Through strong analytical data analysis build attrition and recruitment plans for your business units, liaising with Forecast and Schedulers to examine future recruitment needs including FTE, shift type (fixed or flexible) and business unit requirements. Skills & Experience Minimum 3 years in forecasting, modelling and scheduling experience. Expert in knowledge of WFM methodologies, software and best practice. Forward thinker, aligning future capacity plans to changes in customer behavior and business targets. Proven ability to build relationships, influence and collaborate at all levels. Education/ qualification Work Force Planning certification. About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me - we value difference, not sameness #Together - harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes - it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, (3% kiwisaver), 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
11/02/2019
Full Time
#CLOSER #BRAVER #FASTER The Role The purpose of the Workforce Forecast Analyst (WFM) is to create, maintain and update long, and medium-term forecasts to maximise customer performance results for all IAG WFM business units. It involves utilising the workforce management data, call management data and other sources where required to build strategic forecasts. Moreover, it involves participating in strategy planning, recruitment and attrition planning to determine staffing needs across all business units. Key Responsibilities Accountable for delivery and outcomes as agreed in consultation with business including the building and maintenance of 3 years out to 2 weeks forecast for call and AHT specific portfolios within IAG. Responsible for all FTE modelling and financial budgeting relating to FTE, using your advanced analytical skills and expert workforce management knowledge to create modelling of scenarios requested by your business units, enabling them to make decisions on the direction of their business unit.  Using your analytical skills conduct daily/ weekly analysis to identify operational issues, changes to customer behavior and staffing data (adherence, shrinkage, operations). Then communicate findings to business stakeholders providing analysis that can be clearly understood by business representatives including senior management. Through strong analytical data analysis build attrition and recruitment plans for your business units, liaising with Forecast and Schedulers to examine future recruitment needs including FTE, shift type (fixed or flexible) and business unit requirements. Skills & Experience Minimum 3 years in forecasting, modelling and scheduling experience. Expert in knowledge of WFM methodologies, software and best practice. Forward thinker, aligning future capacity plans to changes in customer behavior and business targets. Proven ability to build relationships, influence and collaborate at all levels. Education/ qualification Work Force Planning certification. About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me - we value difference, not sameness #Together - harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes - it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, (3% kiwisaver), 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
IAG
Workforce Forecasting Analyst
IAG 20 Wedge St, Port Hedland WA 6721, Australia
#CLOSER #BRAVER #FASTER The Role The purpose of the Workforce Forecast Analyst (WFM) is to create, maintain and update long, and medium-term forecasts to maximise customer performance results for all IAG WFM business units. It involves utilising the workforce management data, call management data and other sources where required to build strategic forecasts. Moreover, it involves participating in strategy planning, recruitment and attrition planning to determine staffing needs across all business units. Key Responsibilities Accountable for delivery and outcomes as agreed in consultation with business including the building and maintenance of 3 years out to 2 weeks forecast for call and AHT specific portfolios within IAG. Responsible for all FTE modelling and financial budgeting relating to FTE, using your advanced analytical skills and expert workforce management knowledge to create modelling of scenarios requested by your business units, enabling them to make decisions on the direction of their business unit.  Using your analytical skills conduct daily/ weekly analysis to identify operational issues, changes to customer behavior and staffing data (adherence, shrinkage, operations). Then communicate findings to business stakeholders providing analysis that can be clearly understood by business representatives including senior management. Through strong analytical data analysis build attrition and recruitment plans for your business units, liaising with Forecast and Schedulers to examine future recruitment needs including FTE, shift type (fixed or flexible) and business unit requirements. Skills & Experience Minimum 3 years in forecasting, modelling and scheduling experience. Expert in knowledge of WFM methodologies, software and best practice. Forward thinker, aligning future capacity plans to changes in customer behavior and business targets. Proven ability to build relationships, influence and collaborate at all levels. Education/ qualification Work Force Planning certification. About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me - we value difference, not sameness #Together - harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes - it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, (3% kiwisaver), 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
11/02/2019
Full Time
#CLOSER #BRAVER #FASTER The Role The purpose of the Workforce Forecast Analyst (WFM) is to create, maintain and update long, and medium-term forecasts to maximise customer performance results for all IAG WFM business units. It involves utilising the workforce management data, call management data and other sources where required to build strategic forecasts. Moreover, it involves participating in strategy planning, recruitment and attrition planning to determine staffing needs across all business units. Key Responsibilities Accountable for delivery and outcomes as agreed in consultation with business including the building and maintenance of 3 years out to 2 weeks forecast for call and AHT specific portfolios within IAG. Responsible for all FTE modelling and financial budgeting relating to FTE, using your advanced analytical skills and expert workforce management knowledge to create modelling of scenarios requested by your business units, enabling them to make decisions on the direction of their business unit.  Using your analytical skills conduct daily/ weekly analysis to identify operational issues, changes to customer behavior and staffing data (adherence, shrinkage, operations). Then communicate findings to business stakeholders providing analysis that can be clearly understood by business representatives including senior management. Through strong analytical data analysis build attrition and recruitment plans for your business units, liaising with Forecast and Schedulers to examine future recruitment needs including FTE, shift type (fixed or flexible) and business unit requirements. Skills & Experience Minimum 3 years in forecasting, modelling and scheduling experience. Expert in knowledge of WFM methodologies, software and best practice. Forward thinker, aligning future capacity plans to changes in customer behavior and business targets. Proven ability to build relationships, influence and collaborate at all levels. Education/ qualification Work Force Planning certification. About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me - we value difference, not sameness #Together - harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes - it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, (3% kiwisaver), 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
IAG
Workforce Forecasting Analyst
IAG 20 Wedge St, Port Hedland WA 6721, Australia
#CLOSER #BRAVER #FASTER The Role The purpose of the Workforce Forecast Analyst (WFM) is to create, maintain and update long, and medium-term forecasts to maximise customer performance results for all IAG WFM business units. It involves utilising the workforce management data, call management data and other sources where required to build strategic forecasts. Moreover, it involves participating in strategy planning, recruitment and attrition planning to determine staffing needs across all business units. Key Responsibilities Accountable for delivery and outcomes as agreed in consultation with business including the building and maintenance of 3 years out to 2 weeks forecast for call and AHT specific portfolios within IAG. Responsible for all FTE modelling and financial budgeting relating to FTE, using your advanced analytical skills and expert workforce management knowledge to create modelling of scenarios requested by your business units, enabling them to make decisions on the direction of their business unit.  Using your analytical skills conduct daily/ weekly analysis to identify operational issues, changes to customer behavior and staffing data (adherence, shrinkage, operations). Then communicate findings to business stakeholders providing analysis that can be clearly understood by business representatives including senior management. Through strong analytical data analysis build attrition and recruitment plans for your business units, liaising with Forecast and Schedulers to examine future recruitment needs including FTE, shift type (fixed or flexible) and business unit requirements. Skills & Experience Minimum 3 years in forecasting, modelling and scheduling experience. Expert in knowledge of WFM methodologies, software and best practice. Forward thinker, aligning future capacity plans to changes in customer behavior and business targets. Proven ability to build relationships, influence and collaborate at all levels. Education/ qualification Work Force Planning certification. About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me - we value difference, not sameness #Together - harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes - it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, (3% kiwisaver), 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
11/02/2019
Full Time
#CLOSER #BRAVER #FASTER The Role The purpose of the Workforce Forecast Analyst (WFM) is to create, maintain and update long, and medium-term forecasts to maximise customer performance results for all IAG WFM business units. It involves utilising the workforce management data, call management data and other sources where required to build strategic forecasts. Moreover, it involves participating in strategy planning, recruitment and attrition planning to determine staffing needs across all business units. Key Responsibilities Accountable for delivery and outcomes as agreed in consultation with business including the building and maintenance of 3 years out to 2 weeks forecast for call and AHT specific portfolios within IAG. Responsible for all FTE modelling and financial budgeting relating to FTE, using your advanced analytical skills and expert workforce management knowledge to create modelling of scenarios requested by your business units, enabling them to make decisions on the direction of their business unit.  Using your analytical skills conduct daily/ weekly analysis to identify operational issues, changes to customer behavior and staffing data (adherence, shrinkage, operations). Then communicate findings to business stakeholders providing analysis that can be clearly understood by business representatives including senior management. Through strong analytical data analysis build attrition and recruitment plans for your business units, liaising with Forecast and Schedulers to examine future recruitment needs including FTE, shift type (fixed or flexible) and business unit requirements. Skills & Experience Minimum 3 years in forecasting, modelling and scheduling experience. Expert in knowledge of WFM methodologies, software and best practice. Forward thinker, aligning future capacity plans to changes in customer behavior and business targets. Proven ability to build relationships, influence and collaborate at all levels. Education/ qualification Work Force Planning certification. About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me - we value difference, not sameness #Together - harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes - it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, (3% kiwisaver), 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
IAG
Workforce Forecasting Analyst
IAG 20 Wedge St, Port Hedland WA 6721, Australia
#CLOSER #BRAVER #FASTER The Role The purpose of the Workforce Forecast Analyst (WFM) is to create, maintain and update long, and medium-term forecasts to maximise customer performance results for all IAG WFM business units. It involves utilising the workforce management data, call management data and other sources where required to build strategic forecasts. Moreover, it involves participating in strategy planning, recruitment and attrition planning to determine staffing needs across all business units. Key Responsibilities Accountable for delivery and outcomes as agreed in consultation with business including the building and maintenance of 3 years out to 2 weeks forecast for call and AHT specific portfolios within IAG. Responsible for all FTE modelling and financial budgeting relating to FTE, using your advanced analytical skills and expert workforce management knowledge to create modelling of scenarios requested by your business units, enabling them to make decisions on the direction of their business unit.  Using your analytical skills conduct daily/ weekly analysis to identify operational issues, changes to customer behavior and staffing data (adherence, shrinkage, operations). Then communicate findings to business stakeholders providing analysis that can be clearly understood by business representatives including senior management. Through strong analytical data analysis build attrition and recruitment plans for your business units, liaising with Forecast and Schedulers to examine future recruitment needs including FTE, shift type (fixed or flexible) and business unit requirements. Skills & Experience Minimum 3 years in forecasting, modelling and scheduling experience. Expert in knowledge of WFM methodologies, software and best practice. Forward thinker, aligning future capacity plans to changes in customer behavior and business targets. Proven ability to build relationships, influence and collaborate at all levels. Education/ qualification Work Force Planning certification. About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me - we value difference, not sameness #Together - harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes - it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, (3% kiwisaver), 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
08/02/2019
Full Time
#CLOSER #BRAVER #FASTER The Role The purpose of the Workforce Forecast Analyst (WFM) is to create, maintain and update long, and medium-term forecasts to maximise customer performance results for all IAG WFM business units. It involves utilising the workforce management data, call management data and other sources where required to build strategic forecasts. Moreover, it involves participating in strategy planning, recruitment and attrition planning to determine staffing needs across all business units. Key Responsibilities Accountable for delivery and outcomes as agreed in consultation with business including the building and maintenance of 3 years out to 2 weeks forecast for call and AHT specific portfolios within IAG. Responsible for all FTE modelling and financial budgeting relating to FTE, using your advanced analytical skills and expert workforce management knowledge to create modelling of scenarios requested by your business units, enabling them to make decisions on the direction of their business unit.  Using your analytical skills conduct daily/ weekly analysis to identify operational issues, changes to customer behavior and staffing data (adherence, shrinkage, operations). Then communicate findings to business stakeholders providing analysis that can be clearly understood by business representatives including senior management. Through strong analytical data analysis build attrition and recruitment plans for your business units, liaising with Forecast and Schedulers to examine future recruitment needs including FTE, shift type (fixed or flexible) and business unit requirements. Skills & Experience Minimum 3 years in forecasting, modelling and scheduling experience. Expert in knowledge of WFM methodologies, software and best practice. Forward thinker, aligning future capacity plans to changes in customer behavior and business targets. Proven ability to build relationships, influence and collaborate at all levels. Education/ qualification Work Force Planning certification. About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me - we value difference, not sameness #Together - harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes - it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, (3% kiwisaver), 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
Broadspectrum
Finance Administrator (Perth, WA, AU)
Broadspectrum Perth WA, Australia
The Company Broadspectrum is an operations, maintenance and construction services organisation, operating globally in the resources, energy, industrial, infrastructure, rail, property and defence sectors. This is a diverse and growing business offering the training, opportunities and support you need to begin and build a successful career.   The Role Broadspectrum are currently looking to engage an experienced Finance Administrator to assist with the day to day operations of our Defence contract. This role will see you predominantly focus on the accounts payable function but will also see you working within other areas of the finance function to include procurement. This role will see you liaising with vendors and subcontractors to ensure that all goods & services received are aligned with the associated costs.     Duties will include but not limited to: Transactional use of SAP / Ariba GRing and amendments. Assist with validation of goods/services invoices and enquiries from suppliers to ensure accuracy of associated costs. Reconciliation of invoices & vendor statements Where required, assist and liaise in the expedition of invoices with external/internal stakeholders Assist with identifying and resolving non-conforming purchase orders upfront to drive compliance across stakeholders Support the F&A team with adhoc requests for information and reporting Act as a daily point of contact between F&A function and contract personnel around Procure to Pay, Open POs/Invoices/GR-IR discrepancies. Provide feedback and flag improvement opportunities for processes, tools and systems to Senior – F&A, Manager - F&A or Regional Manager – F&A Maintain excellent knowledge and understanding of standard end to end processes in scope and systems, including handover points with other functions Effectively balance contract requirements and expectations with the priorities of the F&A function Ensure consistent execution of the end to end processes in compliance with company policies Requirements Proven experience in Purchasing, Accounts Payable Be able to prioritise multiple conflicting tasks effectively Self-motivated and proactive with a high level of attention to detail. Ability to work to deadlines, to prioritise and work under pressure An ability to develop and maintain excellent working relationships with multiple operational managers and support function representatives Working knowledge of SAP (essential) Sound IT skills (SAP, Ariba, Microsoft package) Excellent interpersonal skills   Application If you enjoy a challenge and would like to be part of our dynamic, growing and exciting company, then please press “Apply Now”   We acknowledge the importance of our people’s diverse experiences, talents and cultures that they bring to work with them each day. Embracing Diversity and Creating Inclusion is a key component of our Talent Management Strategy. The creation of a Diverse and Inclusive workforce is central to our ability to unlock potential and enhance our success, creating a high-performance business.   BRS Defence 
29/01/2019
Full Time - Flexible
The Company Broadspectrum is an operations, maintenance and construction services organisation, operating globally in the resources, energy, industrial, infrastructure, rail, property and defence sectors. This is a diverse and growing business offering the training, opportunities and support you need to begin and build a successful career.   The Role Broadspectrum are currently looking to engage an experienced Finance Administrator to assist with the day to day operations of our Defence contract. This role will see you predominantly focus on the accounts payable function but will also see you working within other areas of the finance function to include procurement. This role will see you liaising with vendors and subcontractors to ensure that all goods & services received are aligned with the associated costs.     Duties will include but not limited to: Transactional use of SAP / Ariba GRing and amendments. Assist with validation of goods/services invoices and enquiries from suppliers to ensure accuracy of associated costs. Reconciliation of invoices & vendor statements Where required, assist and liaise in the expedition of invoices with external/internal stakeholders Assist with identifying and resolving non-conforming purchase orders upfront to drive compliance across stakeholders Support the F&A team with adhoc requests for information and reporting Act as a daily point of contact between F&A function and contract personnel around Procure to Pay, Open POs/Invoices/GR-IR discrepancies. Provide feedback and flag improvement opportunities for processes, tools and systems to Senior – F&A, Manager - F&A or Regional Manager – F&A Maintain excellent knowledge and understanding of standard end to end processes in scope and systems, including handover points with other functions Effectively balance contract requirements and expectations with the priorities of the F&A function Ensure consistent execution of the end to end processes in compliance with company policies Requirements Proven experience in Purchasing, Accounts Payable Be able to prioritise multiple conflicting tasks effectively Self-motivated and proactive with a high level of attention to detail. Ability to work to deadlines, to prioritise and work under pressure An ability to develop and maintain excellent working relationships with multiple operational managers and support function representatives Working knowledge of SAP (essential) Sound IT skills (SAP, Ariba, Microsoft package) Excellent interpersonal skills   Application If you enjoy a challenge and would like to be part of our dynamic, growing and exciting company, then please press “Apply Now”   We acknowledge the importance of our people’s diverse experiences, talents and cultures that they bring to work with them each day. Embracing Diversity and Creating Inclusion is a key component of our Talent Management Strategy. The creation of a Diverse and Inclusive workforce is central to our ability to unlock potential and enhance our success, creating a high-performance business.   BRS Defence 

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