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74 jobs found in Victoria

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IAG
Manager, Engagement and Optimisation
IAG Melbourne VIC, Australia
#CLOSER #BRAVER #FASTER The Role The purpose of the role is to build and maintain effective relationships, drive engagement, and bring to life the new Ways of Working for all of Customer Labs Data across IAG as well as ensuring a transparent and effective prioritisation process for all CL Data work across all IAG Divisions. The role is also accountable for communication and process optimisation to ensure effective resource allocation, financials and value tracking outcomes across all CL Data initiatives against strategic priorities to ensure value tracking remains consistent with the CL Data Roadmap. Key Responsibilities: Build and maintain effective relationships and corresponding communication strategy that strengthens relationships with all Customer Labs Hubs as well as across all IAG Division, Australian Division, Group Finance, Group P&C and other Group areas. Drive engagement across IAG in a timely manner to receive and manage all data requests, ensuring that all requests have clear scope, size, costs, benefits for effective prioritization Establish and chair data prioritisation roundtable forum across IAG for CL Data to ensure CL Data has an agreed list of priorities (strategic and tactical) Establish planning and performance rituals to ensure visibility of in-flight priorities, capacity, dependencies, trade-offs, managing risk and addressing gaps and lead performance by collaboratively setting, tracking and supporting CL Data teams in delivering on key performance metrics around resource management, value tracking and benefits realisation Develop performance dashboards that helps makes transparent what we do, how we are going, and facilitate effective reviews of the progress and performance of our business Lead a direct team of 10+ which will see you nurture and develop talent so that people are always learning and operating at their best whilst continually implementing improvement into the work that they do Skills & Experience Powerful communication skills including the ability to translate deep technical concepts into simple and easily understood business terms Exceptional courage and influencing and negotiation skills Advanced stakeholder management and relationship building skills Advanced ability in building and inspiring high performing teams Strong customer focus and collaborative mindset Strategy and planning Commercial and financial acumen Strong analytical skills Strong problem-solving skills; able to quickly raise and solve performance issues e.g. identifying and discovering root cause of a performance issue Able to lead and coordinate meetings and present to/ engage with senior leadership Advanced stakeholder management and relationship building skills About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. We own some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
22/02/2019
Full Time
#CLOSER #BRAVER #FASTER The Role The purpose of the role is to build and maintain effective relationships, drive engagement, and bring to life the new Ways of Working for all of Customer Labs Data across IAG as well as ensuring a transparent and effective prioritisation process for all CL Data work across all IAG Divisions. The role is also accountable for communication and process optimisation to ensure effective resource allocation, financials and value tracking outcomes across all CL Data initiatives against strategic priorities to ensure value tracking remains consistent with the CL Data Roadmap. Key Responsibilities: Build and maintain effective relationships and corresponding communication strategy that strengthens relationships with all Customer Labs Hubs as well as across all IAG Division, Australian Division, Group Finance, Group P&C and other Group areas. Drive engagement across IAG in a timely manner to receive and manage all data requests, ensuring that all requests have clear scope, size, costs, benefits for effective prioritization Establish and chair data prioritisation roundtable forum across IAG for CL Data to ensure CL Data has an agreed list of priorities (strategic and tactical) Establish planning and performance rituals to ensure visibility of in-flight priorities, capacity, dependencies, trade-offs, managing risk and addressing gaps and lead performance by collaboratively setting, tracking and supporting CL Data teams in delivering on key performance metrics around resource management, value tracking and benefits realisation Develop performance dashboards that helps makes transparent what we do, how we are going, and facilitate effective reviews of the progress and performance of our business Lead a direct team of 10+ which will see you nurture and develop talent so that people are always learning and operating at their best whilst continually implementing improvement into the work that they do Skills & Experience Powerful communication skills including the ability to translate deep technical concepts into simple and easily understood business terms Exceptional courage and influencing and negotiation skills Advanced stakeholder management and relationship building skills Advanced ability in building and inspiring high performing teams Strong customer focus and collaborative mindset Strategy and planning Commercial and financial acumen Strong analytical skills Strong problem-solving skills; able to quickly raise and solve performance issues e.g. identifying and discovering root cause of a performance issue Able to lead and coordinate meetings and present to/ engage with senior leadership Advanced stakeholder management and relationship building skills About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. We own some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
IAG
Specialist, Security Services
IAG Melbourne VIC, Australia
#CLOSER #BRAVER #FASTER The Role The purpose and unique contribution of your role is to ensure that a number of our security Services are operated effectively and efficiently to support the needs of our teams. For your role to make a difference, you will relentlessly pursue operational excellence in how we manage our security Services to ensure they are configured, reliable, performant and resilient. Furthermore, this role will offer you the opportunity to develop your capabilities and skills within Group Technology and IAG. Key Responsibilities Monitor, respond to and remediate issues or potential issues with our security Services technologies (whilst leveraging our business partners wherever possible) Collaboratively work with internal stakeholders to maximise understanding and optimise the use of the security Services Perform day to day, operational changes (whilst leveraging our business partners wherever possible) Identify opportunities to improve the security Services being provided Skills & Experience Firewall management Forward proxy management Endpoint protection management Exposure  / familiarity with AWS Information Security Audits (Level 2) Provides inventory reports on information, software and physical assets. Participates in documenting audit standards/procedures that are unique to a line of business. Records deficiencies and corrective plans; follows up on their resolution. Network and Internet Security (Level 4) Leads in the development of contingency plans and disaster recovery procedures for serious breaches. Plays a leadership role in debating relative merits of alternative encryption algorithms.  IT Availability Management (Level 2) Operates a specific component or domain of availability management. Analyses common risks and utilises countermeasures for the specific IT domain or availability management component. IT Incident Management (Level 3) Is experienced with end-to-end ownership, tracking, and monitoring of incidents Provides detail description of 2nd line resolution procedure and associated action plans Has experience working on a variety of unusual or uncommon incidents and their resolution. Education/ qualification Tertiary qualification/s in Computing or related field Significant enterprise security and/or firewall experience About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. We own some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.  
22/02/2019
Full Time
#CLOSER #BRAVER #FASTER The Role The purpose and unique contribution of your role is to ensure that a number of our security Services are operated effectively and efficiently to support the needs of our teams. For your role to make a difference, you will relentlessly pursue operational excellence in how we manage our security Services to ensure they are configured, reliable, performant and resilient. Furthermore, this role will offer you the opportunity to develop your capabilities and skills within Group Technology and IAG. Key Responsibilities Monitor, respond to and remediate issues or potential issues with our security Services technologies (whilst leveraging our business partners wherever possible) Collaboratively work with internal stakeholders to maximise understanding and optimise the use of the security Services Perform day to day, operational changes (whilst leveraging our business partners wherever possible) Identify opportunities to improve the security Services being provided Skills & Experience Firewall management Forward proxy management Endpoint protection management Exposure  / familiarity with AWS Information Security Audits (Level 2) Provides inventory reports on information, software and physical assets. Participates in documenting audit standards/procedures that are unique to a line of business. Records deficiencies and corrective plans; follows up on their resolution. Network and Internet Security (Level 4) Leads in the development of contingency plans and disaster recovery procedures for serious breaches. Plays a leadership role in debating relative merits of alternative encryption algorithms.  IT Availability Management (Level 2) Operates a specific component or domain of availability management. Analyses common risks and utilises countermeasures for the specific IT domain or availability management component. IT Incident Management (Level 3) Is experienced with end-to-end ownership, tracking, and monitoring of incidents Provides detail description of 2nd line resolution procedure and associated action plans Has experience working on a variety of unusual or uncommon incidents and their resolution. Education/ qualification Tertiary qualification/s in Computing or related field Significant enterprise security and/or firewall experience About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. We own some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.  
AustralianSuper
Analyst, Investment Tax & Accounting SLE
AustralianSuper Melbourne VIC 3004, Australia
AustralianSuper is for all Australians and businesses; we invest members’ money to help create the best possible retirement outcome. More than 2.2 million members trust us to invest more than $140 billion on their behalf. Our size has given us the ability to leverage significant investment opportunities for long term performance and lower fees that are passed onto our members. We put members first in everything we do and are committed to the recruitment, development and support of a diverse workforce that share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes. Here’s where you come in… To support the growth of AustralianSuper we are seeking an Analyst, Investment Tax & Accounting- SLE to join our Investment Operations department, tasked with ensuring tax compliance matters relating to our domestic and offshore investments are met. This role represents an outstanding opportunity to provide expert technical tax support and advice across a range of investments and jurisdictions. In this hands-on role, you will work closely with the Senior Analysts for all domestic and foreign monthly, quarterly and yearly tax related tasks in respect of an assigned portfolio of the Fund’s Separate Legal Entities (SLEs). You will also keep tax policy and procedure documentation up to date, and ensure any SLE errors are reported. In addition you will prepare financial statements and cashflow forecasts for all SLEs ensuring sufficient funding is available and coordinate approval of key transactions such as applications, asset, purchases interest repayments and accruals for your assigned SLEs. You’ll need… A CA or CPA qualified, or studying towards, tax compliance professional, you have experience in calculating the taxable income for complex trusts and a strong understanding of tax legislation in relation to investment markets and securities. Operating as an Analyst or Senior Analyst within the tax department of a leading accounting firm, or equivalent in house, you are skilled in the preparation of reports (including board papers), as well as undertaking analysis of information and drawing conclusions. Knowledge relating to the calculation of tax impact within a superannuation structure, and/or superannuation funds’ taxation requirements would be highly regarded. If you would like the opportunity to work in a challenging, growing and flexible work environment to deliver outstanding results that benefit members, please apply now! Aboriginal and Torres Strait Islander people are encouraged to apply. Agencies please note: this vacancy is being managed directly by AustralianSuper’s Recruitment team. We will contact our preferred agency partners should we require additional support. Thank you.
22/02/2019
AustralianSuper is for all Australians and businesses; we invest members’ money to help create the best possible retirement outcome. More than 2.2 million members trust us to invest more than $140 billion on their behalf. Our size has given us the ability to leverage significant investment opportunities for long term performance and lower fees that are passed onto our members. We put members first in everything we do and are committed to the recruitment, development and support of a diverse workforce that share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes. Here’s where you come in… To support the growth of AustralianSuper we are seeking an Analyst, Investment Tax & Accounting- SLE to join our Investment Operations department, tasked with ensuring tax compliance matters relating to our domestic and offshore investments are met. This role represents an outstanding opportunity to provide expert technical tax support and advice across a range of investments and jurisdictions. In this hands-on role, you will work closely with the Senior Analysts for all domestic and foreign monthly, quarterly and yearly tax related tasks in respect of an assigned portfolio of the Fund’s Separate Legal Entities (SLEs). You will also keep tax policy and procedure documentation up to date, and ensure any SLE errors are reported. In addition you will prepare financial statements and cashflow forecasts for all SLEs ensuring sufficient funding is available and coordinate approval of key transactions such as applications, asset, purchases interest repayments and accruals for your assigned SLEs. You’ll need… A CA or CPA qualified, or studying towards, tax compliance professional, you have experience in calculating the taxable income for complex trusts and a strong understanding of tax legislation in relation to investment markets and securities. Operating as an Analyst or Senior Analyst within the tax department of a leading accounting firm, or equivalent in house, you are skilled in the preparation of reports (including board papers), as well as undertaking analysis of information and drawing conclusions. Knowledge relating to the calculation of tax impact within a superannuation structure, and/or superannuation funds’ taxation requirements would be highly regarded. If you would like the opportunity to work in a challenging, growing and flexible work environment to deliver outstanding results that benefit members, please apply now! Aboriginal and Torres Strait Islander people are encouraged to apply. Agencies please note: this vacancy is being managed directly by AustralianSuper’s Recruitment team. We will contact our preferred agency partners should we require additional support. Thank you.
AustralianSuper
Senior Investment Analyst, Australian Equities
AustralianSuper Melbourne VIC 3004, Australia
 AustralianSuper is for all Australians and businesses; we invest members’ money to help create the best possible retirement outcome. More than 2.2 million members trust us to invest more than $140 billion on their behalf. Our size has given us the ability to leverage significant investment opportunities for long term performance and lower fees that are passed onto our members. We put members first in everything we do and are committed to the recruitment, development and support of a diverse workforce that share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes. Here’s where you come in… To support the growth of AustralianSuper we are seeking a Senior Investment Analyst to undertake in depth analysis of the domestic equities market. Reporting to the Senior Portfolio Manager this role is an exciting opportunity to contribute to the management and direction of the Australian Equities portfolio. In this role, you will help lead the research and analysis of domestic organisations, building valuation models to aid investment decisions. As part of your research you will meet with the senior management of relevant companies, other industry participants and peers and monitor their analysis of the relevant sector. You will contribute to discussions surrounding portfolio composition and work across the department with other analysts on thematic trends and issues. You’ll need… We are seeking experienced candidates from an investment or consulting background with extensive knowledge of the Australian Equities market. You will be a critical thinker and understand how your research contributes to investment decisions and the broader portfolio construction. We are seeking strong communicators with the ability to work both independently and closely with a team. If you would like the opportunity to work in a challenging, growing and rapidly evolving environment to deliver outstanding results that benefit members, please apply now! Aboriginal and Torres Strait Islander people are encouraged to apply. Please note, this role is deemed to be an Access Person role. Disclosure and Personal Trading requirements apply to the successful candidate Agencies please note: this vacancy is being managed directly by AustralianSuper’s Recruitment team. We will contact our preferred agency partners should we require additional support. Thank you.
21/02/2019
 AustralianSuper is for all Australians and businesses; we invest members’ money to help create the best possible retirement outcome. More than 2.2 million members trust us to invest more than $140 billion on their behalf. Our size has given us the ability to leverage significant investment opportunities for long term performance and lower fees that are passed onto our members. We put members first in everything we do and are committed to the recruitment, development and support of a diverse workforce that share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes. Here’s where you come in… To support the growth of AustralianSuper we are seeking a Senior Investment Analyst to undertake in depth analysis of the domestic equities market. Reporting to the Senior Portfolio Manager this role is an exciting opportunity to contribute to the management and direction of the Australian Equities portfolio. In this role, you will help lead the research and analysis of domestic organisations, building valuation models to aid investment decisions. As part of your research you will meet with the senior management of relevant companies, other industry participants and peers and monitor their analysis of the relevant sector. You will contribute to discussions surrounding portfolio composition and work across the department with other analysts on thematic trends and issues. You’ll need… We are seeking experienced candidates from an investment or consulting background with extensive knowledge of the Australian Equities market. You will be a critical thinker and understand how your research contributes to investment decisions and the broader portfolio construction. We are seeking strong communicators with the ability to work both independently and closely with a team. If you would like the opportunity to work in a challenging, growing and rapidly evolving environment to deliver outstanding results that benefit members, please apply now! Aboriginal and Torres Strait Islander people are encouraged to apply. Please note, this role is deemed to be an Access Person role. Disclosure and Personal Trading requirements apply to the successful candidate Agencies please note: this vacancy is being managed directly by AustralianSuper’s Recruitment team. We will contact our preferred agency partners should we require additional support. Thank you.
Broadspectrum
Executive Assistant (Melbourne, VIC, AU, 3004)
Broadspectrum Melbourne VIC, Australia
Broadspectrum is part of the global Ferrovial group which is one of the world’s largest services, construction and infrastructure operation companies. In ANZ we are a leading provider of services to the Resources, Transport, Defence, and Infrastructure industries. This diversity is one of our great strengths and makes for an exciting place to work, with plenty of opportunity, and the ability to offer our people a long-term and dynamic career path across a range of industries around the globe.    About the Role This great opportunity will see you support up to 3 Executives; including the Chief Executive of Defence & Social infrastructure. The responsibilities will include but are not limited to; Prioritising and managing complex calendaring tasks with diplomacy and discretion Building and maintaining excellent relationships with both internal and external stakeholders Extensive travel local and abroad, dealing with multiple time zones and stakeholders Following up and ensuring that Execs have appropriate documentation for Event planning and coordination for Senior Leadership Meetings and Offsite Team Meetings Managing communication and information flow Meetings in a timely matter for review and feedback Expense management  Collaborating with the EA community and knowledge sharing   About You As a dynamic, growing company, we look for people who are talented and aspirational. To be successful in this position you will need to maintain robust relationships with stakeholders, customers, and the wider business as well as promoting an environment where everyone can grow and achieve together. Prior EA experience to MD, Chief Exec or EGM   Be innovative and looking at new technologies to drive efficiencies Outstanding communication and time management skills. Keen eye for detail and willing to change processes for more efficient ways of working  Resilient and ability to adapt to change Ability to juggle multiple workloads in a highly organised and efficient manner. You will be joining a team of passionate, experienced and highly skilled EA and support professionals who work across multiple locations. How to Apply Our culture of personal achievement, diversity, and collaboration provides the opportunity for a fulfilling career. If you are confident you have the skills, knowledge, experience, and qualifications to fulfil this role then we look forward to receiving your application. Apply Now.   We acknowledge the importance of our people’s diverse experiences, talents and cultures that they bring to work with them each day. Embracing Diversity and Creating Inclusion is a key component of our Talent Management Strategy. The creation of a Diverse and Inclusive workforce is central to our ability to unlock potential and enhance our success, creating a high-performance business.   Position Reference Number: 104090
21/02/2019
Full Time - Flexible
Broadspectrum is part of the global Ferrovial group which is one of the world’s largest services, construction and infrastructure operation companies. In ANZ we are a leading provider of services to the Resources, Transport, Defence, and Infrastructure industries. This diversity is one of our great strengths and makes for an exciting place to work, with plenty of opportunity, and the ability to offer our people a long-term and dynamic career path across a range of industries around the globe.    About the Role This great opportunity will see you support up to 3 Executives; including the Chief Executive of Defence & Social infrastructure. The responsibilities will include but are not limited to; Prioritising and managing complex calendaring tasks with diplomacy and discretion Building and maintaining excellent relationships with both internal and external stakeholders Extensive travel local and abroad, dealing with multiple time zones and stakeholders Following up and ensuring that Execs have appropriate documentation for Event planning and coordination for Senior Leadership Meetings and Offsite Team Meetings Managing communication and information flow Meetings in a timely matter for review and feedback Expense management  Collaborating with the EA community and knowledge sharing   About You As a dynamic, growing company, we look for people who are talented and aspirational. To be successful in this position you will need to maintain robust relationships with stakeholders, customers, and the wider business as well as promoting an environment where everyone can grow and achieve together. Prior EA experience to MD, Chief Exec or EGM   Be innovative and looking at new technologies to drive efficiencies Outstanding communication and time management skills. Keen eye for detail and willing to change processes for more efficient ways of working  Resilient and ability to adapt to change Ability to juggle multiple workloads in a highly organised and efficient manner. You will be joining a team of passionate, experienced and highly skilled EA and support professionals who work across multiple locations. How to Apply Our culture of personal achievement, diversity, and collaboration provides the opportunity for a fulfilling career. If you are confident you have the skills, knowledge, experience, and qualifications to fulfil this role then we look forward to receiving your application. Apply Now.   We acknowledge the importance of our people’s diverse experiences, talents and cultures that they bring to work with them each day. Embracing Diversity and Creating Inclusion is a key component of our Talent Management Strategy. The creation of a Diverse and Inclusive workforce is central to our ability to unlock potential and enhance our success, creating a high-performance business.   Position Reference Number: 104090
Broadspectrum
National Transport Services Manager (Melbourne, VIC, AU)
Broadspectrum Melbourne VIC, Australia
Broadspectrum is a leading global provider of operations, maintenance, and asset and project management services. This is a fantastic opportunity to work locally with a global organisation offering a safe workplace, a secure role and excellent career opportunities. Broadspectrum has a longstanding partnership with the Australian Defence Force and has a brand-new opening for a Transport Services Manager to join our Defence Base Services contract. This role will provide technical support to the transport service delivery on a national level, as well as monitoring of transport strategies, policies and programs that promote sustainable improvement. Reporting directly to the company’s General Manager of Operational Services, your duties will include: Driving a culture of delivering customer and shareholder value. Coordinating the development and implementation of key transport strategies and action plans that ensure sustainable long-term Defence capability. Advising and providing strategic, technical support to contract and project managers on matters of transport and sustainability. Developing and implementing innovative and sustainable business improvement programs. Auditing, analyzing and reporting transport performance to internal and external clients and regulatory bodies. Special conditions: Must be an Australian Citizen as the role has a requirement to be able to meet and maintain a Defence Baseline Security Clearance. Australian Drivers Licence. Must be available to travel across the Contract footprint (Nationally). Key Experiences & Skills: Experience in Project Management or Contract Management. Experience in Defence portfolios (preferred). Excellent communication. Advanced spreadsheeting and/or Project Management software skills. Analytical capability. In return, you will receive a highly competitive salary, the ability to work on a major defence contract in a company where the opportunities are abundant.   To   Apply: Please visit the Careers section of our website or Click “ APPLY ” to forward your application CV, along with your proof of Citizenship.   Broadspectrum is an equal opportunity employer and we strive to recruit and appoint the best available person regardless of sex, age, religion, race, marital status, nationality, sexual orientation or disability
21/02/2019
Full Time - Flexible
Broadspectrum is a leading global provider of operations, maintenance, and asset and project management services. This is a fantastic opportunity to work locally with a global organisation offering a safe workplace, a secure role and excellent career opportunities. Broadspectrum has a longstanding partnership with the Australian Defence Force and has a brand-new opening for a Transport Services Manager to join our Defence Base Services contract. This role will provide technical support to the transport service delivery on a national level, as well as monitoring of transport strategies, policies and programs that promote sustainable improvement. Reporting directly to the company’s General Manager of Operational Services, your duties will include: Driving a culture of delivering customer and shareholder value. Coordinating the development and implementation of key transport strategies and action plans that ensure sustainable long-term Defence capability. Advising and providing strategic, technical support to contract and project managers on matters of transport and sustainability. Developing and implementing innovative and sustainable business improvement programs. Auditing, analyzing and reporting transport performance to internal and external clients and regulatory bodies. Special conditions: Must be an Australian Citizen as the role has a requirement to be able to meet and maintain a Defence Baseline Security Clearance. Australian Drivers Licence. Must be available to travel across the Contract footprint (Nationally). Key Experiences & Skills: Experience in Project Management or Contract Management. Experience in Defence portfolios (preferred). Excellent communication. Advanced spreadsheeting and/or Project Management software skills. Analytical capability. In return, you will receive a highly competitive salary, the ability to work on a major defence contract in a company where the opportunities are abundant.   To   Apply: Please visit the Careers section of our website or Click “ APPLY ” to forward your application CV, along with your proof of Citizenship.   Broadspectrum is an equal opportunity employer and we strive to recruit and appoint the best available person regardless of sex, age, religion, race, marital status, nationality, sexual orientation or disability
Victorian Planning & Environmental Law Assoc.
Administrative Assistant
Victorian Planning & Environmental Law Assoc. Burke Road, Camberwell VIC, Australia
ADMINISTRATIVE ASSISTANT                                                                PART – TIME 10-15 hours per week   Have loads of office admin experience? Looking for an opportunity to join a small team who work hard, but also know how to have fun? Part time role + leave Flexible hours Some out of hours work Chance to develop the position over the next two years Camberwell based office     Who we are: The Victorian Planning and Environmental Law Association Inc. (VPELA) is a professional association, involved with the environment and land use planning.  We have a membership exceeding 1200 and organise a significant number of events each year.   The role: VPELA is looking for a well-organised and proactive Administrative Assistant to work in the Camberwell office. The position will be 10-15 hours per week based on fluctuating workloads.  The position includes a wide variety of administrative tasks focusing on the upkeep of Association’s financial and membership records, engaging with social media and assisting with event organisation. The successful applicant will be competent across Microsoft Office. Website management or experience and the ability to engage in social media are desirable. Qualifications or studies in administration,  marketing or related disciplines are desirable but not essential. The successful applicant must have a driver’s license and be able to perform operational duties at occasional after-hours functions.  The position requires good oral and written communication skills.  Salary $30 per hour plus pro rata annual & sick leave. The position will commence in April.   This position is ideal for someone looking to transition back into the workforce. For further information call on  9813 2801. www.vpela.org.au Applications close 7 March 2019.
21/02/2019
Part Time
ADMINISTRATIVE ASSISTANT                                                                PART – TIME 10-15 hours per week   Have loads of office admin experience? Looking for an opportunity to join a small team who work hard, but also know how to have fun? Part time role + leave Flexible hours Some out of hours work Chance to develop the position over the next two years Camberwell based office     Who we are: The Victorian Planning and Environmental Law Association Inc. (VPELA) is a professional association, involved with the environment and land use planning.  We have a membership exceeding 1200 and organise a significant number of events each year.   The role: VPELA is looking for a well-organised and proactive Administrative Assistant to work in the Camberwell office. The position will be 10-15 hours per week based on fluctuating workloads.  The position includes a wide variety of administrative tasks focusing on the upkeep of Association’s financial and membership records, engaging with social media and assisting with event organisation. The successful applicant will be competent across Microsoft Office. Website management or experience and the ability to engage in social media are desirable. Qualifications or studies in administration,  marketing or related disciplines are desirable but not essential. The successful applicant must have a driver’s license and be able to perform operational duties at occasional after-hours functions.  The position requires good oral and written communication skills.  Salary $30 per hour plus pro rata annual & sick leave. The position will commence in April.   This position is ideal for someone looking to transition back into the workforce. For further information call on  9813 2801. www.vpela.org.au Applications close 7 March 2019.
IAG
Eligibility Support Officer
IAG Melbourne VIC, Australia
  Work with one of the largest Workers' Compensation Insurers in Australia Opportunity to further develop your Workers Compensation industry experience Performance Incentives & Rewards About the Company   CGU is one of Australia's leading commercial, rural and personal lines insurance brands and a major provider of workers compensation insurance. We are one of the largest workers' compensation insurers in Australia, partnering with our customers to insure millions of Australian employees. Our flexible, innovative solutions support our customers in reducing workplace injuries and producing sustainable return-to-work outcomes. About the Role Working closely with an experienced team of professionals, the Eligibility Support Officer is primarily responsible for the management of low risk claims in CGU's Victorian Workers Compensation business. Key Responsibilities In this role your responsibilities will include: Assess, manage and resolve all minor and low risk claims and communicate assessment outcomes to employers and workers as required. Support Eligibility Officers dealing with new high risk claims by performing appropriate claims activities Respond to new claim enquiries from customers in a timely manner. Perform claims administration duties such as ensuring compliance with data integrity regulations Skills & Experience We are looking for someone who has a strong customer service and administration background along with a desire to use your communication and organisational skills in a role that really makes a difference to people's lives.  As the successful candidate you have: Excellent attention to detail The ability to manage time effectively to ensure timeframes are adhered to Team focused Ability to pick up new systems quickly Responsive and have the initiative, drive and customer service ethic to make this role your own Culture & Benefits When you join CGU we will invest in your career development, and you'll find a workplace culture you will be proud to be part of. We place great value on supporting diversity and inclusion in the workplace, providing flexibility for our employees and giving back to the community.  Visit our website for more information about our rewards. About IAG At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI.
20/02/2019
Fixed Term Contract
  Work with one of the largest Workers' Compensation Insurers in Australia Opportunity to further develop your Workers Compensation industry experience Performance Incentives & Rewards About the Company   CGU is one of Australia's leading commercial, rural and personal lines insurance brands and a major provider of workers compensation insurance. We are one of the largest workers' compensation insurers in Australia, partnering with our customers to insure millions of Australian employees. Our flexible, innovative solutions support our customers in reducing workplace injuries and producing sustainable return-to-work outcomes. About the Role Working closely with an experienced team of professionals, the Eligibility Support Officer is primarily responsible for the management of low risk claims in CGU's Victorian Workers Compensation business. Key Responsibilities In this role your responsibilities will include: Assess, manage and resolve all minor and low risk claims and communicate assessment outcomes to employers and workers as required. Support Eligibility Officers dealing with new high risk claims by performing appropriate claims activities Respond to new claim enquiries from customers in a timely manner. Perform claims administration duties such as ensuring compliance with data integrity regulations Skills & Experience We are looking for someone who has a strong customer service and administration background along with a desire to use your communication and organisational skills in a role that really makes a difference to people's lives.  As the successful candidate you have: Excellent attention to detail The ability to manage time effectively to ensure timeframes are adhered to Team focused Ability to pick up new systems quickly Responsive and have the initiative, drive and customer service ethic to make this role your own Culture & Benefits When you join CGU we will invest in your career development, and you'll find a workplace culture you will be proud to be part of. We place great value on supporting diversity and inclusion in the workplace, providing flexibility for our employees and giving back to the community.  Visit our website for more information about our rewards. About IAG At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI.
AustralianSuper
Senior Data Analyst
AustralianSuper Melbourne VIC 3004, Australia
AustralianSuper is for all Australians and businesses; we invest members’ money to help create the best possible retirement outcome. More than 2.2 million members trust us to invest more than $140 billion on their behalf. Our size has given us the ability to leverage significant investment opportunities for long term performance and lower fees that are passed onto our members. We put members first in everything we do and are committed to the recruitment, development and support of a diverse workforce that share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes. Here’s where you come in… To support the growth of AustralianSuper we are seeking a Senior Data Analyst, Data Management who will be responsible for maintaining and improving the management of data and exposure reports. Reporting to the Manager, Investment Data Management & Delivery this role represents an outstanding opportunity to support key investment functions with timely and accurate analysis. In this role, you will undertake daily control tasks and monitor daily database updates to provide reports related to investment holdings at Investment Option, Asset Class, Sector, Portfolio and Security level. You will work closely with the Senior Data Analyst Lead to assist with leading and coaching Data Analysts. You’ll need… A strong foundation of investment knowledge, including an understanding of capital markets, markets indices and various securities. This will be coupled with your advanced skills in MS Excel and knowledge of Eikon, FactSet and Bloomberg. Knowledge of data models and data extraction tools is important, this may have been gained in an investment operations or information management function. If you would like the opportunity to work in a challenging, growing and rapidly evolving environment to deliver outstanding results that benefit members, please apply now! Aboriginal and Torres Strait Islander people are encouraged to apply. Please note, this role is deemed to be an Access Person role. Disclosure and Personal Trading requirements apply to the successful candidate Agencies please note: this vacancy is being managed directly by AustralianSuper’s Recruitment team. We will contact our preferred agency partners should we require additional support. Thank you.
20/02/2019
AustralianSuper is for all Australians and businesses; we invest members’ money to help create the best possible retirement outcome. More than 2.2 million members trust us to invest more than $140 billion on their behalf. Our size has given us the ability to leverage significant investment opportunities for long term performance and lower fees that are passed onto our members. We put members first in everything we do and are committed to the recruitment, development and support of a diverse workforce that share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes. Here’s where you come in… To support the growth of AustralianSuper we are seeking a Senior Data Analyst, Data Management who will be responsible for maintaining and improving the management of data and exposure reports. Reporting to the Manager, Investment Data Management & Delivery this role represents an outstanding opportunity to support key investment functions with timely and accurate analysis. In this role, you will undertake daily control tasks and monitor daily database updates to provide reports related to investment holdings at Investment Option, Asset Class, Sector, Portfolio and Security level. You will work closely with the Senior Data Analyst Lead to assist with leading and coaching Data Analysts. You’ll need… A strong foundation of investment knowledge, including an understanding of capital markets, markets indices and various securities. This will be coupled with your advanced skills in MS Excel and knowledge of Eikon, FactSet and Bloomberg. Knowledge of data models and data extraction tools is important, this may have been gained in an investment operations or information management function. If you would like the opportunity to work in a challenging, growing and rapidly evolving environment to deliver outstanding results that benefit members, please apply now! Aboriginal and Torres Strait Islander people are encouraged to apply. Please note, this role is deemed to be an Access Person role. Disclosure and Personal Trading requirements apply to the successful candidate Agencies please note: this vacancy is being managed directly by AustralianSuper’s Recruitment team. We will contact our preferred agency partners should we require additional support. Thank you.
Babybee Prams
Customer Experience Manager
Babybee Prams West Footscray VIC, Australia
Exciting opportunity to join a fast growing, innovative eCommerce company redefining the pram and stroller industry in Australia. If you’re an experienced customer service professional who genuinely loves making customers happy and improving every stage of the customer journey, then we've got the perfect role for you!   The day to day  Provide pre and post-sale customers with world-class support via multiple channels – the kind they’re still talking about months later! Navigating complex, often delicate Warranty claims with empathy and care to ensure customer satisfaction even when their desired outcome is not possible. You will be responsible for the end-to-end customer experience, continually improving and ensuring that we are surprising and delighting customers at every step of their journey with us.   Updating our website with customer notifications, simplifying existing policy wording or making changes based on what customers were asking you that week. Various reporting on customer service and warranty claims, streamlining our communication with manufacturers to ensure continuous product improvement.  Your role will overlap with operations and marketing so there will be some ad-hoc admin, research, operational and marketing tasks required to support different departments.   About you You genuinely love working in customer service and you thrive on making each customer’s experience truly amazing! Patience and empathy are two of your strongest traits and you have a genuine care for all customers. On the flip side, you have a lot of resilience, do not take negative customer feedback to heart and aren’t afraid of difficult customer conversations. You have a strong work ethic, a willingness and ability to learn and get involved across all areas of the business. You’re a solutions finder, not a problem identifier. You have a roll-up-your-sleeves attitude to work through complex problems and find resolutions. You are very attentive and have strong attention to detail. You have an understanding of what makes a first class end-to-end customer experience journey and how to make a good one great. You’re tech-savvy, know your way around a spreadsheet and if you haven’t used a web-based platform or database previously, you’ll figure it out and be confident navigating your way around in no time.   Experience You’ll have a minimum of 2-3 years’ experience working in a senior customer service role. Management of a customer service team will be highly advantageous. Experience using an eCommerce or web platform, updating websites or similar. Experience using web-based customer service platform (such as Help Scout, Zen Desk or similar). Experience working within operations, logistics or marketing roles will also be advantageous.   What we offer In return, we offer an exciting team environment, with great flexibility and a competitive salary and job description for the right person. You'll have the autonomy to make decisions that directly impact the growth of the business and will be rewarded with the feeling that business success brings to our close-knit team.   Role specifics The initial contract will be for 3 months with the view to extend for the right candidate. Start date flexible. Ideally, you’ll be available to work between 3 - 4 hours per day, Monday to Friday, however, we’ll endeavour to be flexible around your schedule.  The role is based on-site at our West Footscray head office. Parking available, also close to West Footscray station.   Salary and job description negotiable for the right candidate. If you're overqualified for this role but would love to work for Babybee, please still apply.    Please note: we have an office Labradoodle so you will need to be happy with giving the occasional pat or having him sleep next to your desk!   Application process Applications will be accepted via the following link only: https://goo.gl/qUcnAh
20/02/2019
Part Time
Exciting opportunity to join a fast growing, innovative eCommerce company redefining the pram and stroller industry in Australia. If you’re an experienced customer service professional who genuinely loves making customers happy and improving every stage of the customer journey, then we've got the perfect role for you!   The day to day  Provide pre and post-sale customers with world-class support via multiple channels – the kind they’re still talking about months later! Navigating complex, often delicate Warranty claims with empathy and care to ensure customer satisfaction even when their desired outcome is not possible. You will be responsible for the end-to-end customer experience, continually improving and ensuring that we are surprising and delighting customers at every step of their journey with us.   Updating our website with customer notifications, simplifying existing policy wording or making changes based on what customers were asking you that week. Various reporting on customer service and warranty claims, streamlining our communication with manufacturers to ensure continuous product improvement.  Your role will overlap with operations and marketing so there will be some ad-hoc admin, research, operational and marketing tasks required to support different departments.   About you You genuinely love working in customer service and you thrive on making each customer’s experience truly amazing! Patience and empathy are two of your strongest traits and you have a genuine care for all customers. On the flip side, you have a lot of resilience, do not take negative customer feedback to heart and aren’t afraid of difficult customer conversations. You have a strong work ethic, a willingness and ability to learn and get involved across all areas of the business. You’re a solutions finder, not a problem identifier. You have a roll-up-your-sleeves attitude to work through complex problems and find resolutions. You are very attentive and have strong attention to detail. You have an understanding of what makes a first class end-to-end customer experience journey and how to make a good one great. You’re tech-savvy, know your way around a spreadsheet and if you haven’t used a web-based platform or database previously, you’ll figure it out and be confident navigating your way around in no time.   Experience You’ll have a minimum of 2-3 years’ experience working in a senior customer service role. Management of a customer service team will be highly advantageous. Experience using an eCommerce or web platform, updating websites or similar. Experience using web-based customer service platform (such as Help Scout, Zen Desk or similar). Experience working within operations, logistics or marketing roles will also be advantageous.   What we offer In return, we offer an exciting team environment, with great flexibility and a competitive salary and job description for the right person. You'll have the autonomy to make decisions that directly impact the growth of the business and will be rewarded with the feeling that business success brings to our close-knit team.   Role specifics The initial contract will be for 3 months with the view to extend for the right candidate. Start date flexible. Ideally, you’ll be available to work between 3 - 4 hours per day, Monday to Friday, however, we’ll endeavour to be flexible around your schedule.  The role is based on-site at our West Footscray head office. Parking available, also close to West Footscray station.   Salary and job description negotiable for the right candidate. If you're overqualified for this role but would love to work for Babybee, please still apply.    Please note: we have an office Labradoodle so you will need to be happy with giving the occasional pat or having him sleep next to your desk!   Application process Applications will be accepted via the following link only: https://goo.gl/qUcnAh
Family Life
Customer Service & Operations Assistant
Family Life Sandringham, Cheltenham, Frankston
Be part of transforming lives for stronger communities.   1 x Full Time Permanent role 1 x Part Time (0.8FTE) 12 month Parental Leave Cover role $57,350 - $61,600 (pro-rata, negotiable depending on skills and experience) Sandringham / Cheltenham / Frankston   Who we are Family Life is a specialist family services organisation known for its innovation, impact and whole-of-community approach.  Our teams are committed to transforming the lives of our clients and communities to build resilience and healthy relationships. Family Life is a growing organisation that is recognised for its innovative approach and has been named in the Top 10 Give Easy Innovation Index for 2018. Family Life has recently been awarded an Australian Crime Prevention Award for Meaningful Community Change for leading the ‘Together We Can’ collective impact project which saw a significant drop in reported incidents of family violence over the life of the project in Cardinia Shire. Family Life is a child safe organisation. We value, respect and listen to children and young people.  We are committed to the safety of all children and young people. Family Life supports children to meet their potential and thrive. We do not tolerate neglect, mistreatment or abuse of any kind. Who we are looking for We are looking for a skilled, passionate individual who embodies the Family Life Way principles to deliver trauma informed support to our clients and achieve positive outcomes for communities.     What we offer Family Life team members have access to generous employee benefits including salary packaging, flexible work arrangements (including RDO’s and Purchased Leave), EAP services, and training and professional development opportunities.   The position The Customer Service and Operations Assistant is based across our sites and provides daily customer service, operational and administrative support for all of our teams at Family Life. A typical day may include meeting and greeting clients, scheduling maintenance calls for the Family Life sites, answering incoming calls and supporting initial enquiries from prospective clients.    Why apply? This is a great opportunity for a team player who exercises initiative, and has a strong customer service focus to join the Family Life family.   How to Apply For a full position description please visit the Family Life careers page at www.familylife.com.au . Please email your confidential application including a CV and cover letter addressing the key selection criteria to jobs@familylife.com.au . Please note: applicants who do not meet these criteria will not be considered. For further information regarding the position please contact Angela – Customer Service and Operations Lead on (03) 8599 5433. Family Life values diversity and welcomes applicants who meet the position criteria, irrespective of race and ethnicity, colour, age, gender, gender identity, disability, religion and sexual orientation. All offers of employment are subject to a satisfactory Working with Children Check and Police Records Check. Applications close: 6 March 2019, at 5.00pm      
20/02/2019
Full or Part Time
Be part of transforming lives for stronger communities.   1 x Full Time Permanent role 1 x Part Time (0.8FTE) 12 month Parental Leave Cover role $57,350 - $61,600 (pro-rata, negotiable depending on skills and experience) Sandringham / Cheltenham / Frankston   Who we are Family Life is a specialist family services organisation known for its innovation, impact and whole-of-community approach.  Our teams are committed to transforming the lives of our clients and communities to build resilience and healthy relationships. Family Life is a growing organisation that is recognised for its innovative approach and has been named in the Top 10 Give Easy Innovation Index for 2018. Family Life has recently been awarded an Australian Crime Prevention Award for Meaningful Community Change for leading the ‘Together We Can’ collective impact project which saw a significant drop in reported incidents of family violence over the life of the project in Cardinia Shire. Family Life is a child safe organisation. We value, respect and listen to children and young people.  We are committed to the safety of all children and young people. Family Life supports children to meet their potential and thrive. We do not tolerate neglect, mistreatment or abuse of any kind. Who we are looking for We are looking for a skilled, passionate individual who embodies the Family Life Way principles to deliver trauma informed support to our clients and achieve positive outcomes for communities.     What we offer Family Life team members have access to generous employee benefits including salary packaging, flexible work arrangements (including RDO’s and Purchased Leave), EAP services, and training and professional development opportunities.   The position The Customer Service and Operations Assistant is based across our sites and provides daily customer service, operational and administrative support for all of our teams at Family Life. A typical day may include meeting and greeting clients, scheduling maintenance calls for the Family Life sites, answering incoming calls and supporting initial enquiries from prospective clients.    Why apply? This is a great opportunity for a team player who exercises initiative, and has a strong customer service focus to join the Family Life family.   How to Apply For a full position description please visit the Family Life careers page at www.familylife.com.au . Please email your confidential application including a CV and cover letter addressing the key selection criteria to jobs@familylife.com.au . Please note: applicants who do not meet these criteria will not be considered. For further information regarding the position please contact Angela – Customer Service and Operations Lead on (03) 8599 5433. Family Life values diversity and welcomes applicants who meet the position criteria, irrespective of race and ethnicity, colour, age, gender, gender identity, disability, religion and sexual orientation. All offers of employment are subject to a satisfactory Working with Children Check and Police Records Check. Applications close: 6 March 2019, at 5.00pm      
Acrow formwork and Scaffolding
Credit Officer
Acrow formwork and Scaffolding Clayton VIC, Australia
Clayton Location – National Company Great part time opportunity – 20 hours per week, with flexibility We are seeking a self-motivated Credit Officer to join our national team. Reporting to the National Credit Manager, your exceptional customer service skills and strong credit background will enable you to provide further support to our high achieving, efficient credit team. Main Duties and Responsibilities: Cash collections to ensure DSO targets are achieved Flexible back up support for receipting process Regular review of existing customers Maintenance of stop supply lists Assist in the resolution of disputed debts  Reconciliation of major accounts Skills and Experience 3 years’ experience in a Credit Officer role Strong numeracy skills, a high level of accuracy and attention to detail Excellent written and verbal communication skills Experience preferred but not essential in assessing credit applications Capacity to work autonomously An ability to develop and maintain positive relationships with internal and external customers Strong computer skills, including excel and Microsoft word  
20/02/2019
Part Time
Clayton Location – National Company Great part time opportunity – 20 hours per week, with flexibility We are seeking a self-motivated Credit Officer to join our national team. Reporting to the National Credit Manager, your exceptional customer service skills and strong credit background will enable you to provide further support to our high achieving, efficient credit team. Main Duties and Responsibilities: Cash collections to ensure DSO targets are achieved Flexible back up support for receipting process Regular review of existing customers Maintenance of stop supply lists Assist in the resolution of disputed debts  Reconciliation of major accounts Skills and Experience 3 years’ experience in a Credit Officer role Strong numeracy skills, a high level of accuracy and attention to detail Excellent written and verbal communication skills Experience preferred but not essential in assessing credit applications Capacity to work autonomously An ability to develop and maintain positive relationships with internal and external customers Strong computer skills, including excel and Microsoft word  
IAG
Customer Care Consultant
IAG Melbourne VIC, Australia
# Closer #Braver #Faster The Role IAG have exciting opportunities for customer focused individuals to join our Customer Care team based in Melbourne CBD. The Customer Care Consultant position would suit someone who thrives in a customer focused environment and enjoys working with people. In addition, you will live our purpose by providing certainty to every customer by being there for them when they need us. Start date: 08.04.2019  Roster info: 8:00am – 8:00 pm, Monday to Friday (rotating roster). This is a 9 months fixed term contract. Training:  5 weeks from the start date from 9.00am - 5.00pm, Monday to Friday. We do require your commitment to the full-time training.   Key Responsibilities Provide quality customer service Update customer policies as per their requests  Cross sell and up sell to our customers to better meet their insurance needs Ensure availability to manage telephone and other customer enquiries at scheduled times Support achievements of the team and IAG's objectives by demonstrating IAG's core behaviours Skills & Experience Demonstrated passion for customer service Ability to work collaboratively within a team environment Solid organisational and time management skills Demonstrated ability to think outside of the box Ability to cross sell and up sell Results driven Flexibility and Resilience About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to #Proud to be me - we value difference, not sameness #Together - harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes - it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, flexible work and leave options, generous parental leave and return to work program, work from home options, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
19/02/2019
Fixed Term Contract
# Closer #Braver #Faster The Role IAG have exciting opportunities for customer focused individuals to join our Customer Care team based in Melbourne CBD. The Customer Care Consultant position would suit someone who thrives in a customer focused environment and enjoys working with people. In addition, you will live our purpose by providing certainty to every customer by being there for them when they need us. Start date: 08.04.2019  Roster info: 8:00am – 8:00 pm, Monday to Friday (rotating roster). This is a 9 months fixed term contract. Training:  5 weeks from the start date from 9.00am - 5.00pm, Monday to Friday. We do require your commitment to the full-time training.   Key Responsibilities Provide quality customer service Update customer policies as per their requests  Cross sell and up sell to our customers to better meet their insurance needs Ensure availability to manage telephone and other customer enquiries at scheduled times Support achievements of the team and IAG's objectives by demonstrating IAG's core behaviours Skills & Experience Demonstrated passion for customer service Ability to work collaboratively within a team environment Solid organisational and time management skills Demonstrated ability to think outside of the box Ability to cross sell and up sell Results driven Flexibility and Resilience About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to #Proud to be me - we value difference, not sameness #Together - harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes - it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, flexible work and leave options, generous parental leave and return to work program, work from home options, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
AustralianSuper
Communications Consultant
AustralianSuper Melbourne VIC 3004, Australia
AustralianSuper is for all Australians and businesses; we invest members’ money to help create the best possible retirement outcome. More than 2.2 million members trust us to invest more than $140 billion on their behalf. Our size has given us the ability to leverage significant investment opportunities for long term performance and lower fees that are passed onto our members. We put members first in everything we do and are committed to the recruitment, development and support of a diverse workforce that share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes. Here’s where you come in… We are looking for a Communications Consultant to join AustralianSuper, to help the business communicate relevant information to our customers – members, employers, unions, advisers.  The role also involves executing strategy and creation of timely, multi channelled integrated marketing communication materials to maximise the desired outcome as well as implementing when required significant change or high priority service communications. In this role, you will be planning and delivering go-to-market support on new and/or updated business products, member benefits and member services, executing nominated strategic initiatives supporting member and growth targets and developing and manage end-to-end customer lifecycle and contact plans.  This position also involves producing, maintaining digital and print collateral such as brochures, forms, videos, web-pages, social media assets and booklets.  You will gain input from a range of internal stakeholders and subject matter experts to craft messaging, compelling pitch presentations and other B2B sales collateral. You will also coordinate production of materials yourself or via a creative agency, where you will be responsible for agency management, and ensuring work is executed on time and to budget. You’ll need… We are looking for someone with strong interpersonal skills and excellent written and oral communication skills.  The ideal candidate will have an ability to work well with others through presenting ideas, perspectives and solutions and be able to organise and prioritise own workload to deliver programs on-time, to budget, and to the required standard. To be successful in this role, you will have a well-developed ability in converting technical concepts into plain language along with extensive experience developing a wide variety of end-to-end communications, including the writing, sign-off management, design management, production and distribution of communications across multiple channels for different audiences. A proven track record to work with other parties to achieve project outcomes would be desirable along with problem solving, analytical and organisational skills, with a high attention to detail. If you would like the opportunity to work in a challenging, growing and rapidly evolving environment to deliver outstanding results that benefit members, please apply now! Aboriginal and Torres Strait Islander people are encouraged to apply. Agencies please note: this vacancy is being managed directly by AustralianSuper’s Recruitment team. We will contact our preferred agency partners should we require additional support. Thank you.
19/02/2019
Fixed Term Contract
AustralianSuper is for all Australians and businesses; we invest members’ money to help create the best possible retirement outcome. More than 2.2 million members trust us to invest more than $140 billion on their behalf. Our size has given us the ability to leverage significant investment opportunities for long term performance and lower fees that are passed onto our members. We put members first in everything we do and are committed to the recruitment, development and support of a diverse workforce that share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes. Here’s where you come in… We are looking for a Communications Consultant to join AustralianSuper, to help the business communicate relevant information to our customers – members, employers, unions, advisers.  The role also involves executing strategy and creation of timely, multi channelled integrated marketing communication materials to maximise the desired outcome as well as implementing when required significant change or high priority service communications. In this role, you will be planning and delivering go-to-market support on new and/or updated business products, member benefits and member services, executing nominated strategic initiatives supporting member and growth targets and developing and manage end-to-end customer lifecycle and contact plans.  This position also involves producing, maintaining digital and print collateral such as brochures, forms, videos, web-pages, social media assets and booklets.  You will gain input from a range of internal stakeholders and subject matter experts to craft messaging, compelling pitch presentations and other B2B sales collateral. You will also coordinate production of materials yourself or via a creative agency, where you will be responsible for agency management, and ensuring work is executed on time and to budget. You’ll need… We are looking for someone with strong interpersonal skills and excellent written and oral communication skills.  The ideal candidate will have an ability to work well with others through presenting ideas, perspectives and solutions and be able to organise and prioritise own workload to deliver programs on-time, to budget, and to the required standard. To be successful in this role, you will have a well-developed ability in converting technical concepts into plain language along with extensive experience developing a wide variety of end-to-end communications, including the writing, sign-off management, design management, production and distribution of communications across multiple channels for different audiences. A proven track record to work with other parties to achieve project outcomes would be desirable along with problem solving, analytical and organisational skills, with a high attention to detail. If you would like the opportunity to work in a challenging, growing and rapidly evolving environment to deliver outstanding results that benefit members, please apply now! Aboriginal and Torres Strait Islander people are encouraged to apply. Agencies please note: this vacancy is being managed directly by AustralianSuper’s Recruitment team. We will contact our preferred agency partners should we require additional support. Thank you.
THE PAS GROUP
CREDIT OFFICER
THE PAS GROUP Mount Waverley VIC, Australia
The PAS Group   Limited  was established in 2004 and has since built a diversified portfolio of well established brands. As a result,  The PAS Group  is one of Australia’s  largest apparel  businesses. ABOUT THE ROLE:   We are seeking a full time  Credit Officer  to work within our small,  results oriented  team. This  fast paced  multi tasking role requires strong organisational skills and previous experience in a similar accounts receivable/credit officer role preferably in a wholesale industry both locally and international.   Reporting to the  Commercial Finance Manager , the candidate will be responsible for all aspects of this role from setting up new customer accounts through to debt collection. Key Responsibilities: Daily processing and bank reconciliation; Follow up of outstanding debtors and working to achieve monthly collection targets; Managing the debtors ledger across domestic and international markets; Liaising with internal and external stakeholders. ABOUT YOU: Minimum 3 years in a similar role, within a medium to large wholesale business; Excellent verbal and written communication skills; Strong knowledge in MS Office Suite (Excel and Word); Sound understanding of credit law and regulations; A "can do “ approach to tasks and building strong relations with key stakeholders. ABOUT US: In addition to working alongside a passionate and driven team, we offer:  Competitive remuneration package and benefits; Onsite Free Parking, Gym and fitness classes; Onsite Employee Cafe; Company discounts across all  The PAS Group brands; Vibrant, engaging, supportive team culture.    We are an equal opportunity employer and value diversity at our company.  Due to the expected volume of applications, please note only shortlisted candidates will be contacted. NO AGENCIES PLEASE
19/02/2019
Full Time - Flexible
The PAS Group   Limited  was established in 2004 and has since built a diversified portfolio of well established brands. As a result,  The PAS Group  is one of Australia’s  largest apparel  businesses. ABOUT THE ROLE:   We are seeking a full time  Credit Officer  to work within our small,  results oriented  team. This  fast paced  multi tasking role requires strong organisational skills and previous experience in a similar accounts receivable/credit officer role preferably in a wholesale industry both locally and international.   Reporting to the  Commercial Finance Manager , the candidate will be responsible for all aspects of this role from setting up new customer accounts through to debt collection. Key Responsibilities: Daily processing and bank reconciliation; Follow up of outstanding debtors and working to achieve monthly collection targets; Managing the debtors ledger across domestic and international markets; Liaising with internal and external stakeholders. ABOUT YOU: Minimum 3 years in a similar role, within a medium to large wholesale business; Excellent verbal and written communication skills; Strong knowledge in MS Office Suite (Excel and Word); Sound understanding of credit law and regulations; A "can do “ approach to tasks and building strong relations with key stakeholders. ABOUT US: In addition to working alongside a passionate and driven team, we offer:  Competitive remuneration package and benefits; Onsite Free Parking, Gym and fitness classes; Onsite Employee Cafe; Company discounts across all  The PAS Group brands; Vibrant, engaging, supportive team culture.    We are an equal opportunity employer and value diversity at our company.  Due to the expected volume of applications, please note only shortlisted candidates will be contacted. NO AGENCIES PLEASE
Vranken-Pommery Australia
Office Management / Customer Service – PART TIME / JOB SHARE
Vranken-Pommery Australia Melbourne VIC, Australia
Are you a dynamic all-round administrator and perfectionist looking for a part-time role and wanting to join a great team working in a professional environment? Luxury industry: Champagne & Wine business Available for immediate start CBD location 1 full day/week -> Wednesdays  We are looking for someone who is: Personable and loves assisting customers Proficient with administration duties and procedures Experience with SAGE is a definite plus Able to multitask and open to learn new tasks as required Exceptional time management skills Excellent computer knowledge: Microsoft Word/Excel/Outlook Experience in the wine industry is a benefit but not required Attention to detail of a high standard Friendly, enthusiastic, conscientious and courteous Strong English skills, written and verbal, as communication is paramount Well presented, trustworthy, punctual and reliable The successful applicant must be proactive, autonomous, efficient and detail oriented with previous experience in Office Administration Management, Customer Service or a similar role. You will have demonstrated experience in processing orders, basic accounting, communicating with clients and providing administrative and other support to a sales team. Duties will include: Answering phone calls and welcoming clients Processing orders and ensure correct pricing Correspondence with outsourced logistical suppliers Managing queries regarding orders and other various matters Filing documents You would share the position with someone who works 4 days a week and be available to cover full weeks during annual leave. 
19/02/2019
Job Share
Are you a dynamic all-round administrator and perfectionist looking for a part-time role and wanting to join a great team working in a professional environment? Luxury industry: Champagne & Wine business Available for immediate start CBD location 1 full day/week -> Wednesdays  We are looking for someone who is: Personable and loves assisting customers Proficient with administration duties and procedures Experience with SAGE is a definite plus Able to multitask and open to learn new tasks as required Exceptional time management skills Excellent computer knowledge: Microsoft Word/Excel/Outlook Experience in the wine industry is a benefit but not required Attention to detail of a high standard Friendly, enthusiastic, conscientious and courteous Strong English skills, written and verbal, as communication is paramount Well presented, trustworthy, punctual and reliable The successful applicant must be proactive, autonomous, efficient and detail oriented with previous experience in Office Administration Management, Customer Service or a similar role. You will have demonstrated experience in processing orders, basic accounting, communicating with clients and providing administrative and other support to a sales team. Duties will include: Answering phone calls and welcoming clients Processing orders and ensure correct pricing Correspondence with outsourced logistical suppliers Managing queries regarding orders and other various matters Filing documents You would share the position with someone who works 4 days a week and be available to cover full weeks during annual leave. 
IAG
Case Manager
IAG 20/37-39 Albert Rd, Melbourne VIC 3004, Australia
#Closer #Braver #Faster The Role CGU has an exciting opportunity for a customer focused individual to join our Victorian Workers Compensation team managing a Medical Management portfolio based in Melbourne CBD. The Claims Consultant position would suit someone who thrives in a Customer focused environment and enjoys working with people. The primary purpose of the Claims Consultant role is to assist in the management of Workers Compensation claims with the aim to help injured worker's recovery and return to work as quickly and safely as possible. Key Responsibilities Delivering exceptional service to support the recovery of injured workers Provide exceptional customer service to employers and build relationships with all stakeholders Attend and participate in Claims Reviews or other employer engagement as appropriate to the portfolio Review claims and to ensure entitlements are appropriate in accordance with relevant legislation & guidelines Manage other core claims management functions such as weekly compensation and medical expense benefit Skills & Experience Proven customer service experience in a customer centred role (essential) Passion to learn and develop. Well-developed interpersonal skills and clear and professional communicator Resilient, displays empathy and able to communicate with all walks of life Displays a drive for results and is outcome focused Ability to prioritise and manage time effectively About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.  
18/02/2019
Full Time
#Closer #Braver #Faster The Role CGU has an exciting opportunity for a customer focused individual to join our Victorian Workers Compensation team managing a Medical Management portfolio based in Melbourne CBD. The Claims Consultant position would suit someone who thrives in a Customer focused environment and enjoys working with people. The primary purpose of the Claims Consultant role is to assist in the management of Workers Compensation claims with the aim to help injured worker's recovery and return to work as quickly and safely as possible. Key Responsibilities Delivering exceptional service to support the recovery of injured workers Provide exceptional customer service to employers and build relationships with all stakeholders Attend and participate in Claims Reviews or other employer engagement as appropriate to the portfolio Review claims and to ensure entitlements are appropriate in accordance with relevant legislation & guidelines Manage other core claims management functions such as weekly compensation and medical expense benefit Skills & Experience Proven customer service experience in a customer centred role (essential) Passion to learn and develop. Well-developed interpersonal skills and clear and professional communicator Resilient, displays empathy and able to communicate with all walks of life Displays a drive for results and is outcome focused Ability to prioritise and manage time effectively About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.  
IAG
Case Manager
IAG 20/37-39 Albert Rd, Melbourne VIC 3004, Australia
#Closer #Braver #Faster The Role CGU has an exciting opportunity for a Claims Consultant to join our Victorian Workers Compensation Advanced Case Management team based in Melbourne. The Claims Consultant position would suit someone who thrives in a Workers' Compensation environment and enjoys working with people. The primary purpose of the Claims Consultant role is to assist in the management of Workers Compensation claims with the aim to help injured worker's recovery and return to work as quickly and safely as possible. Key Responsibilities Collaborate with the injured worker, their employer and health professionals Implement and ongoing review of claim management strategies Provide exceptional customer service to employers and build relationships with all stakeholders Attend and participate in Claims Reviews or other employer engagement as appropriate to the portfolio Review claims and to ensure entitlements are appropriate in accordance with relevant legislation & guidelines Manage other core claims management functions such as weekly compensation and medical expense benefit Skills & Experience Previous experience in managing Long Tail Workers Compensation Claims (essential). Well-developed interpersonal skills and clear and professional communicator Ability to build rapport and establish relationships Resilient, displays empathy and able to communicate with all walks of life Displays a drive for results and is outcome focused Ability to prioritise and manage time effectively About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
18/02/2019
Full Time
#Closer #Braver #Faster The Role CGU has an exciting opportunity for a Claims Consultant to join our Victorian Workers Compensation Advanced Case Management team based in Melbourne. The Claims Consultant position would suit someone who thrives in a Workers' Compensation environment and enjoys working with people. The primary purpose of the Claims Consultant role is to assist in the management of Workers Compensation claims with the aim to help injured worker's recovery and return to work as quickly and safely as possible. Key Responsibilities Collaborate with the injured worker, their employer and health professionals Implement and ongoing review of claim management strategies Provide exceptional customer service to employers and build relationships with all stakeholders Attend and participate in Claims Reviews or other employer engagement as appropriate to the portfolio Review claims and to ensure entitlements are appropriate in accordance with relevant legislation & guidelines Manage other core claims management functions such as weekly compensation and medical expense benefit Skills & Experience Previous experience in managing Long Tail Workers Compensation Claims (essential). Well-developed interpersonal skills and clear and professional communicator Ability to build rapport and establish relationships Resilient, displays empathy and able to communicate with all walks of life Displays a drive for results and is outcome focused Ability to prioritise and manage time effectively About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
IAG
Case Manager
IAG 20/37-39 Albert Rd, Melbourne VIC 3004, Australia
The Role CGU has an exciting opportunity for a Claims Consultant / Case Manager to join our Victorian Workers Compensation claims team managing a Long Tail Management (LTM) portfolio based in Melbourne. The Claims Consultant position would suit someone who thrives in a case management environment and enjoys working with people. The primary purpose of the Claims Consultant role is to assist in the management of Workers Compensation claims with the aim to help injured worker's recovery and return to work as quickly and safely as possible. Key Responsibilities Collaborate with the injured worker, their employer and health professionals to achieve a safe & sustainable return to work Implement and ongoing review of claim management strategies Provide exceptional customer service to employers and build relationships with all stakeholders Attend and participate in Claims Reviews or other employer engagement as appropriate to the portfolio Review claims and to ensure entitlements are appropriate in accordance with relevant legislation & guidelines Manage other core claims management functions such as weekly compensation and medical expense benefit Skills & Experience Similar experience in Claims / Case Management preferred (Allied Health, Super, other insurance lines) Well-developed interpersonal skills and clear and professional communicator Ability to build rapport and establish relationships Resilient, displays empathy and able to communicate with all walks of life Displays a drive for results and is outcome focused Ability to prioritise and manage time effectively About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
18/02/2019
Full Time
The Role CGU has an exciting opportunity for a Claims Consultant / Case Manager to join our Victorian Workers Compensation claims team managing a Long Tail Management (LTM) portfolio based in Melbourne. The Claims Consultant position would suit someone who thrives in a case management environment and enjoys working with people. The primary purpose of the Claims Consultant role is to assist in the management of Workers Compensation claims with the aim to help injured worker's recovery and return to work as quickly and safely as possible. Key Responsibilities Collaborate with the injured worker, their employer and health professionals to achieve a safe & sustainable return to work Implement and ongoing review of claim management strategies Provide exceptional customer service to employers and build relationships with all stakeholders Attend and participate in Claims Reviews or other employer engagement as appropriate to the portfolio Review claims and to ensure entitlements are appropriate in accordance with relevant legislation & guidelines Manage other core claims management functions such as weekly compensation and medical expense benefit Skills & Experience Similar experience in Claims / Case Management preferred (Allied Health, Super, other insurance lines) Well-developed interpersonal skills and clear and professional communicator Ability to build rapport and establish relationships Resilient, displays empathy and able to communicate with all walks of life Displays a drive for results and is outcome focused Ability to prioritise and manage time effectively About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
IAG
Case Manager
IAG Victoria, Australia
#Closer #Braver #Faster The Role CGU has an exciting opportunity for a Claims Consultant / Case Manager to join our Victorian Workers Compensation Claims team managing a Multidisciplinary Management (MDM) portfolio based in Geelong. The Claims Consultant position would suit someone who thrives in a Workers' Compensation environment and enjoys working with people. The primary purpose of the Claims Consultant role is to assist in the management of Workers Compensation claims with the aim to help injured worker's recovery and return to work as quickly and safely as possible. Key Responsibilities Collaborate with the injured worker, their employer and health professionals to achieve a safe & sustainable return to work Implement and ongoing review of claim management strategies Provide exceptional customer service to employers and build relationships with all stakeholders Attend and participate in Claims Reviews or other employer engagement as appropriate to the portfolio Review claims and to ensure entitlements are appropriate in accordance with relevant legislation & guidelines Manage other core claims management functions such as weekly compensation and medical expense benefit Skills & Experience Previous experience in managing personal injury claims, particularly in a Workers Compensation (essential) Experience implementing a multidisciplinary approach, coordinating methods to manage the rehabilitation of injured workers. Well-developed interpersonal skills and clear and professional communicator Ability to build rapport and establish relationships Resilient, displays empathy and able to communicate with all walks of life Displays a drive for results and is outcome focused Ability to prioritise and manage time effectively About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
18/02/2019
Full Time
#Closer #Braver #Faster The Role CGU has an exciting opportunity for a Claims Consultant / Case Manager to join our Victorian Workers Compensation Claims team managing a Multidisciplinary Management (MDM) portfolio based in Geelong. The Claims Consultant position would suit someone who thrives in a Workers' Compensation environment and enjoys working with people. The primary purpose of the Claims Consultant role is to assist in the management of Workers Compensation claims with the aim to help injured worker's recovery and return to work as quickly and safely as possible. Key Responsibilities Collaborate with the injured worker, their employer and health professionals to achieve a safe & sustainable return to work Implement and ongoing review of claim management strategies Provide exceptional customer service to employers and build relationships with all stakeholders Attend and participate in Claims Reviews or other employer engagement as appropriate to the portfolio Review claims and to ensure entitlements are appropriate in accordance with relevant legislation & guidelines Manage other core claims management functions such as weekly compensation and medical expense benefit Skills & Experience Previous experience in managing personal injury claims, particularly in a Workers Compensation (essential) Experience implementing a multidisciplinary approach, coordinating methods to manage the rehabilitation of injured workers. Well-developed interpersonal skills and clear and professional communicator Ability to build rapport and establish relationships Resilient, displays empathy and able to communicate with all walks of life Displays a drive for results and is outcome focused Ability to prioritise and manage time effectively About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
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