AustralianSuper is Australia’s largest superannuation fund and is for all Australians and businesses. We put members first in everything we do with the goal of helping to create the best possible retirement outcome. Here’s where you come in To support the growth of AustralianSuper we are seeking a Manager – Performance Reporting who will be responsible for managing a small team responsible for the delivery of official investment performance & attribution reports for investment strategies, asset classes and investment options offered by AustralianSuper. In this role you will: Require a deep understanding of measuring performance complex investment strategies and working closely with Front Office teams to ensure the strategy is measured consistently with how it is implemented. The Manager will work closely with the Data, Platforms and Portfolio Oversight teams as well as Front Office Investment team members to identify any gaps in data, structure or systems that require enhancements to effectively measure new strategies, portfolios and securities. You will continue to improve existing business as usual practices, continue to provide senior support for other team members, enhance existing models and deal with ad hoc challenges as they arise. You’ll Need The successful candidate will have deep understanding of financial markets and valuation of various instruments, you will also possess the following: Solid understanding of relevant performance standards and attribution methodologies, in a multi-currency environment; Design, build, preparation and delivery of performance and attribution reporting; Experience in “whole-of-fund” level (multi-asset) attribution analytics Experience with performance and attribution systems that support leading practices Proven ability to build strong and sustainable working relationships. What’s next We believe embracing diversity in thought and perspective helps introduce new and better ways of doing business, delivering better outcomes for our members. Aboriginal and Torres Strait Islander people are encouraged to apply. If you would like the opportunity to work in a challenging, growing and rapidly evolving environment to deliver outstanding results that benefit members, please apply now! Please note, this role is deemed to be an Access Person role. Disclosure and Personal Trading requirements apply to the successful candidate Agencies please note: this vacancy is being managed directly by AustralianSuper’s Recruitment team. We will contact our preferred agency partners should we require additional support. Thank you.
20/09/2019
AustralianSuper is Australia’s largest superannuation fund and is for all Australians and businesses. We put members first in everything we do with the goal of helping to create the best possible retirement outcome. Here’s where you come in To support the growth of AustralianSuper we are seeking a Manager – Performance Reporting who will be responsible for managing a small team responsible for the delivery of official investment performance & attribution reports for investment strategies, asset classes and investment options offered by AustralianSuper. In this role you will: Require a deep understanding of measuring performance complex investment strategies and working closely with Front Office teams to ensure the strategy is measured consistently with how it is implemented. The Manager will work closely with the Data, Platforms and Portfolio Oversight teams as well as Front Office Investment team members to identify any gaps in data, structure or systems that require enhancements to effectively measure new strategies, portfolios and securities. You will continue to improve existing business as usual practices, continue to provide senior support for other team members, enhance existing models and deal with ad hoc challenges as they arise. You’ll Need The successful candidate will have deep understanding of financial markets and valuation of various instruments, you will also possess the following: Solid understanding of relevant performance standards and attribution methodologies, in a multi-currency environment; Design, build, preparation and delivery of performance and attribution reporting; Experience in “whole-of-fund” level (multi-asset) attribution analytics Experience with performance and attribution systems that support leading practices Proven ability to build strong and sustainable working relationships. What’s next We believe embracing diversity in thought and perspective helps introduce new and better ways of doing business, delivering better outcomes for our members. Aboriginal and Torres Strait Islander people are encouraged to apply. If you would like the opportunity to work in a challenging, growing and rapidly evolving environment to deliver outstanding results that benefit members, please apply now! Please note, this role is deemed to be an Access Person role. Disclosure and Personal Trading requirements apply to the successful candidate Agencies please note: this vacancy is being managed directly by AustralianSuper’s Recruitment team. We will contact our preferred agency partners should we require additional support. Thank you.
Senior Service Designer 12 month FTC, ideally Melbourne based #Closer #Braver #Faster The Role: As a senior service designer within our design practice you are responsible for running programs of work delivering customer centred products and services. The service design stream will see you managing programs of work that develop quality service experiences with clear business outcomes, delivering IAG customer centred products and services. You use human centred and evidence-based design methodologies and tools to create and anticipate deliver customer and business value through human experiences. You will direct teams on multiple projects using human-centred and participatory design methods to facilitate service improvement and new service design efforts. You are responsible for connecting the dots between customer needs, technology, business and design. Key Responsibilities: The position will lead streams of work across the design practice both bringing to life innovative products and services and supporting the ongoing evolution of our existing ones. You will be working with a team of designers in collaboration with business, channel and product experts to bring to life new products and services that deliver beautiful customer experiences and business outcomes. 1) Design Practice Continuously build your craft and skills in Service Design through formal learning, and practice and networking. Continue to build practical craft and skills in service design and build the team through execution in practice, internal and external networks. Lead a team of expert designers in the delivery of beautiful customer experiences. Have skilled knowledge in at least 8 of the areas below, with the ability to apply and understand the others to high quality. User research techniques: Plan and conduct research activities with confidence engaging with customers and business using ethnographic and participatory methods, mediating between customer and business needs. Customer focussed validation: Plan and run sessions that validate customer needs. Behavioural design: Use discovery, user goal mapping, motivational analysis, behavioural change models and behavioural economics to map pathways to transformational customer experiences. Communication: Be a storyteller, translating and communicating results in way that articulates the value, relevance and impact of new ideas. Systems thinking: Use techniques such as service blueprinting, root cause analysis, and lean approaches to ensure service design deliverables connect end user experience and business operations. Data analysis: Ability to reference and apply data from key artefacts including journey maps, root cause analysis, segmentation to define problems. Synthesis : Use a range of problem-solving techniques, including process improvement, innovation, and key research techniques to deliver actionable service proposals. Prototyping: Ability to apply a range of prototyping techniques that make intangible future service experiences tangible. Continually extend your knowledge of methodology and the best application to use for each problem - (Wayfinding, bodystorming, modelling, and use of tools including Sketch, Balsamiq, Axure, Adobe Creative Suite.) Workshop facilitation: Facilitate and support workshops enabling diverse groups of stakeholders to share the valuable information from which original concepts can be developed. User testing: Plan and conduct user interviews, synthesise and gather data and avoid key biases. Use customer insights to drive and guide the development of new offerings, anticipate customer needs to build original hypotheses that offer to exceed customer expectations. Simplify complex ideas into easily understood concepts using frameworks and other design artefacts. Move beyond traditional ways of doing things, continually finding new ways to solve problems by combining and recombining knowledge, approaches and skills. Understand emerging service design techniques and when to use them. Demonstrate visionary thinking and the ability to articulately paint credible pictures and visions of future experiences. Encourage peers and stakeholders to explore alternative views building excitement in others to explore creative options, including encouraging constructive dissent. Find and champion the best creative ideas and actively move them into implementation. Try multiple, varied approaches to innovative ideas. Ensure proposed solutions will benefit customer and business, balancing innovation and pragmatism. 2) Coaching & Mentoring Coach team and community to enhance proficiency in design and business practices and approaches. Champion and coach high quality design practice and theory to evolve design maturity. Apply knowledge of personalities and team dynamics to solve problems and drive results. Give credit and guidance regularly, even if the messages are difficult. Recognise significant results in a way that motivates teams to high achievement. Facilitate a culture of continuous improvement. Promote high visibility of shared contributions to goals. Monitor relevant innovations in service design, presenting internally and externally to build shared knowledge. Mentor others to investigate factors that will both help and hinder progress Maintain Service Design Practice body of knowledge, including updating and applying key tools. 3) Efficiency & Delivery Apply critical work standards and expectations for project teams and hold team members accountable, escalating systemic problems affecting team performance. Continually assesses the market potential of an innovative idea or solution Work with ambiguity, staying focussed on plans while improvising as required to deliver a result. Regularly sees the possibility in unknown situations converting them to tangible results. Develop clear work plans based on realistic estimations to ensure timelines are met and outcomes achieved. Develop robust experiments that can be validated through a range of metrics. Work cross-functionally to execute design that meets business and customer requirements. Make significant progress and remains calm and composed, even when things are uncertain. Present with confidence in a range of internal and external situations, including client presentations and conferences. Confidently elaborate and defend ideas, documenting results with stories that inspire. Manage the build, application and maintenance of key tools and frameworks (journey maps, blueprints customer segments, pattern libraries etc). 4) Strategy & Business Acumen Continually seek ways to understand the operation of the business and how design services strategy. Formulate clear program strategy mapping aggressive steps that will clearly accelerate the delivery of customer goals. Validate the alignment of programs of work to organisational vision and strategy Recognise and lead the need to pivot and reframe a problem to maintain progress. Collaborate with an extended professional network of contacts to help identify, plan for and accomplish objectives. Articulate credible pictures and visions of possibilities to assist stakeholders in understanding how design work that will create sustainable business and customer value. Proactively communicate with stakeholders delivering salient points that deliver the most impact to demonstrate progress to key milestones. Model collaboration across the organization. Skills & Experience: Identify, frame and challenge problems Collaborate with the business, experts and customers to identify evidence-based opportunities that improve customer experience and deliver business value Design fit-for-purpose solutions that meet customer desirability and align to business viability and feasibility Support the delivery of road maps that enable the business to successfully execute on design opportunities Create frameworks that enable the business to make strategic decisions Champion HCD within the business Create and manage tools and templates for the service design team Design practice gained through a mix of environments including agency, preferably some experience within a large corporate design team. e.g. Insurance, Financial Service, Customer Service – no need to state actual years Qualifications: Undergraduate degree or advanced diploma in a design related discipline. Involvement in design networks to support your own practice. Experience in leading successful outcome driven project teams. Strong history of delivery with tangible project outcomes and portfolio. About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it’s not about labels, boxes or categories. It’s about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let’s Talk Start your career journey and join an inclusive culture that celebrates YOU! We offer 13% superannuation, flexible work and leave options. To find out more, click Apply. We encourage Aboriginal and Torres Strait Islanders to apply for this position. Please note, applications will close Wednesday 2nd October. #LI-AU
18/09/2019
Senior Service Designer 12 month FTC, ideally Melbourne based #Closer #Braver #Faster The Role: As a senior service designer within our design practice you are responsible for running programs of work delivering customer centred products and services. The service design stream will see you managing programs of work that develop quality service experiences with clear business outcomes, delivering IAG customer centred products and services. You use human centred and evidence-based design methodologies and tools to create and anticipate deliver customer and business value through human experiences. You will direct teams on multiple projects using human-centred and participatory design methods to facilitate service improvement and new service design efforts. You are responsible for connecting the dots between customer needs, technology, business and design. Key Responsibilities: The position will lead streams of work across the design practice both bringing to life innovative products and services and supporting the ongoing evolution of our existing ones. You will be working with a team of designers in collaboration with business, channel and product experts to bring to life new products and services that deliver beautiful customer experiences and business outcomes. 1) Design Practice Continuously build your craft and skills in Service Design through formal learning, and practice and networking. Continue to build practical craft and skills in service design and build the team through execution in practice, internal and external networks. Lead a team of expert designers in the delivery of beautiful customer experiences. Have skilled knowledge in at least 8 of the areas below, with the ability to apply and understand the others to high quality. User research techniques: Plan and conduct research activities with confidence engaging with customers and business using ethnographic and participatory methods, mediating between customer and business needs. Customer focussed validation: Plan and run sessions that validate customer needs. Behavioural design: Use discovery, user goal mapping, motivational analysis, behavioural change models and behavioural economics to map pathways to transformational customer experiences. Communication: Be a storyteller, translating and communicating results in way that articulates the value, relevance and impact of new ideas. Systems thinking: Use techniques such as service blueprinting, root cause analysis, and lean approaches to ensure service design deliverables connect end user experience and business operations. Data analysis: Ability to reference and apply data from key artefacts including journey maps, root cause analysis, segmentation to define problems. Synthesis : Use a range of problem-solving techniques, including process improvement, innovation, and key research techniques to deliver actionable service proposals. Prototyping: Ability to apply a range of prototyping techniques that make intangible future service experiences tangible. Continually extend your knowledge of methodology and the best application to use for each problem - (Wayfinding, bodystorming, modelling, and use of tools including Sketch, Balsamiq, Axure, Adobe Creative Suite.) Workshop facilitation: Facilitate and support workshops enabling diverse groups of stakeholders to share the valuable information from which original concepts can be developed. User testing: Plan and conduct user interviews, synthesise and gather data and avoid key biases. Use customer insights to drive and guide the development of new offerings, anticipate customer needs to build original hypotheses that offer to exceed customer expectations. Simplify complex ideas into easily understood concepts using frameworks and other design artefacts. Move beyond traditional ways of doing things, continually finding new ways to solve problems by combining and recombining knowledge, approaches and skills. Understand emerging service design techniques and when to use them. Demonstrate visionary thinking and the ability to articulately paint credible pictures and visions of future experiences. Encourage peers and stakeholders to explore alternative views building excitement in others to explore creative options, including encouraging constructive dissent. Find and champion the best creative ideas and actively move them into implementation. Try multiple, varied approaches to innovative ideas. Ensure proposed solutions will benefit customer and business, balancing innovation and pragmatism. 2) Coaching & Mentoring Coach team and community to enhance proficiency in design and business practices and approaches. Champion and coach high quality design practice and theory to evolve design maturity. Apply knowledge of personalities and team dynamics to solve problems and drive results. Give credit and guidance regularly, even if the messages are difficult. Recognise significant results in a way that motivates teams to high achievement. Facilitate a culture of continuous improvement. Promote high visibility of shared contributions to goals. Monitor relevant innovations in service design, presenting internally and externally to build shared knowledge. Mentor others to investigate factors that will both help and hinder progress Maintain Service Design Practice body of knowledge, including updating and applying key tools. 3) Efficiency & Delivery Apply critical work standards and expectations for project teams and hold team members accountable, escalating systemic problems affecting team performance. Continually assesses the market potential of an innovative idea or solution Work with ambiguity, staying focussed on plans while improvising as required to deliver a result. Regularly sees the possibility in unknown situations converting them to tangible results. Develop clear work plans based on realistic estimations to ensure timelines are met and outcomes achieved. Develop robust experiments that can be validated through a range of metrics. Work cross-functionally to execute design that meets business and customer requirements. Make significant progress and remains calm and composed, even when things are uncertain. Present with confidence in a range of internal and external situations, including client presentations and conferences. Confidently elaborate and defend ideas, documenting results with stories that inspire. Manage the build, application and maintenance of key tools and frameworks (journey maps, blueprints customer segments, pattern libraries etc). 4) Strategy & Business Acumen Continually seek ways to understand the operation of the business and how design services strategy. Formulate clear program strategy mapping aggressive steps that will clearly accelerate the delivery of customer goals. Validate the alignment of programs of work to organisational vision and strategy Recognise and lead the need to pivot and reframe a problem to maintain progress. Collaborate with an extended professional network of contacts to help identify, plan for and accomplish objectives. Articulate credible pictures and visions of possibilities to assist stakeholders in understanding how design work that will create sustainable business and customer value. Proactively communicate with stakeholders delivering salient points that deliver the most impact to demonstrate progress to key milestones. Model collaboration across the organization. Skills & Experience: Identify, frame and challenge problems Collaborate with the business, experts and customers to identify evidence-based opportunities that improve customer experience and deliver business value Design fit-for-purpose solutions that meet customer desirability and align to business viability and feasibility Support the delivery of road maps that enable the business to successfully execute on design opportunities Create frameworks that enable the business to make strategic decisions Champion HCD within the business Create and manage tools and templates for the service design team Design practice gained through a mix of environments including agency, preferably some experience within a large corporate design team. e.g. Insurance, Financial Service, Customer Service – no need to state actual years Qualifications: Undergraduate degree or advanced diploma in a design related discipline. Involvement in design networks to support your own practice. Experience in leading successful outcome driven project teams. Strong history of delivery with tangible project outcomes and portfolio. About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it’s not about labels, boxes or categories. It’s about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let’s Talk Start your career journey and join an inclusive culture that celebrates YOU! We offer 13% superannuation, flexible work and leave options. To find out more, click Apply. We encourage Aboriginal and Torres Strait Islanders to apply for this position. Please note, applications will close Wednesday 2nd October. #LI-AU
#CLOSER #BRAVER #FASTER The Role The purpose of the role and your unique contribution is to use your blend of business, data & technical skills to analyse performance and consolidate insights across the Customer Relations value chain to support business decision making to reduce customer irritants and drive customer advocacy. As a subject matter expert, you will lead a team to identify trends; sub optimal service delivery and commercial performance; perform deep dive analysis to deliver critical insights; and importantly to make recommendations for improvement based on the same. The role has responsibility for working closely with specific business functions to close gaps & improve performance. Key Responsibilities Act as the point of contact for Customer Relations and ensure the delivery of all Data, Analytics, Reporting and Insights requirements. Measure and evaluate core operational data and service performance to identify process improvement opportunities to drive innovation and support the CR and IAG business to make decisions that will reduce customer irritants and drive customer advocacy. Perform and facilitate ad-hoc analysis & deep dives to generate business cases that will support decisions that will reduce customer irritants and drive customer advocacy across IAG. Co-ordinate responses for holistic views of IAG Complaints and Dispute data regulatory, operational performance and other requests requiring information. Work with key stakeholders across IAG and/or third parties to prioritise reporting and insights requests and to design, deliver & uplift CR Insights and Reporting Build and maintain a mutually supportive, consistent and transparent relationship with the supported business function and relevant stakeholders and peers across IAG to drive a collaborative working environment Working with teams and other members of IAG to develop and deliver the CR Insights & Harmonised Reporting Strategy Skills & Experience 7-10 years’ experience with analytical role using data to provide recommendations to business Sound understanding of data governance frameworks and protocols to support the delivery of analytics and insights Experience leading a high performing team and deliver capability uplift within a changing environment Able to build and maintain collaborative working relationships with both internal and external stakeholders Effective participation in leadership team environment Sound negotiation and influencing skills Excellent PC skills, including reporting & analysis tools such as SQL, Tableau, Cognos, SAS, MS Excel Tertiary qualification/s in business, finance, management or related fields About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. We own some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
18/09/2019
#CLOSER #BRAVER #FASTER The Role The purpose of the role and your unique contribution is to use your blend of business, data & technical skills to analyse performance and consolidate insights across the Customer Relations value chain to support business decision making to reduce customer irritants and drive customer advocacy. As a subject matter expert, you will lead a team to identify trends; sub optimal service delivery and commercial performance; perform deep dive analysis to deliver critical insights; and importantly to make recommendations for improvement based on the same. The role has responsibility for working closely with specific business functions to close gaps & improve performance. Key Responsibilities Act as the point of contact for Customer Relations and ensure the delivery of all Data, Analytics, Reporting and Insights requirements. Measure and evaluate core operational data and service performance to identify process improvement opportunities to drive innovation and support the CR and IAG business to make decisions that will reduce customer irritants and drive customer advocacy. Perform and facilitate ad-hoc analysis & deep dives to generate business cases that will support decisions that will reduce customer irritants and drive customer advocacy across IAG. Co-ordinate responses for holistic views of IAG Complaints and Dispute data regulatory, operational performance and other requests requiring information. Work with key stakeholders across IAG and/or third parties to prioritise reporting and insights requests and to design, deliver & uplift CR Insights and Reporting Build and maintain a mutually supportive, consistent and transparent relationship with the supported business function and relevant stakeholders and peers across IAG to drive a collaborative working environment Working with teams and other members of IAG to develop and deliver the CR Insights & Harmonised Reporting Strategy Skills & Experience 7-10 years’ experience with analytical role using data to provide recommendations to business Sound understanding of data governance frameworks and protocols to support the delivery of analytics and insights Experience leading a high performing team and deliver capability uplift within a changing environment Able to build and maintain collaborative working relationships with both internal and external stakeholders Effective participation in leadership team environment Sound negotiation and influencing skills Excellent PC skills, including reporting & analysis tools such as SQL, Tableau, Cognos, SAS, MS Excel Tertiary qualification/s in business, finance, management or related fields About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. We own some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
#Closer #Braver #Faster Permenant Role Open to candidates from Melbourne or Sydney The Role The purpose and unique contribution of the Manager Platform Services role is to be a key contributor to the planning and execution of the technology strategy for some of IAG’s most business-critical and strategic platforms. You will provide exceptional leadership to an agile platform delivery and operations team, whilst ensuring the stable operation of the platform is maintained as you transform the platform in line with our strategic priorities. You will lead the technology change within your platform and collaborate with other platforms and stakeholders to deliver great business outcomes. This role sits within the Claims Platform and will be responsible for modernising our support model as well as designing and building the core roles and processes to build our “Guidewire Practice”. You will be a key player as we shape ourselves and the organisation to operate a true Strategic Platform. You would have up to 200 people working on this platform (Trans-Tasman) at any given point in time. You will be responsible to develop and -ensure technical, design and QA standards are in place and adhered to whilst delivering operational and performance excellence and anoptimised run cost for the platform. To be successful in this role you will be an experienced leader with strong technical skills and knowledge, customer focussed, results driven and able to work collaboratively with our people, customers and partners. You will cultivate innovation within your team and partners and will demonstrate and encourage life-long learning. Key Responsibilities Support the development and execution of the platform application strategy ensuring alignment to the enterprise strategy and Technical roadmaps Proactively manage demand and capacity across platform to deliver on prioritised and approved demand, whilst reducing key person dependencies Govern and ensure high availability and reliability of the platform as per the agreed service levels Manage an ethical business with adherence to IAG’s governance and risk policies Build strategic relationships across IAG and partners to ensure high quality outcomes in platform delivery and support Skills & Experience Prior experience running enterprise-wide platform services teams (preferably Insurance Claims or Policy related) People management including talent development Experience working with Partners and Suppliers Leadership experience in application development and operations Experience leading agile delivery teams Workforce planning, budgeting and forecasting Technology strategy development and execution About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it’s not about labels, boxes or categories. It’s about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let’s Talk Start your career journey with us and click ‘Apply’! Applications Closing on 2nd of October 2019 In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position. #LI-AU
18/09/2019
#Closer #Braver #Faster Permenant Role Open to candidates from Melbourne or Sydney The Role The purpose and unique contribution of the Manager Platform Services role is to be a key contributor to the planning and execution of the technology strategy for some of IAG’s most business-critical and strategic platforms. You will provide exceptional leadership to an agile platform delivery and operations team, whilst ensuring the stable operation of the platform is maintained as you transform the platform in line with our strategic priorities. You will lead the technology change within your platform and collaborate with other platforms and stakeholders to deliver great business outcomes. This role sits within the Claims Platform and will be responsible for modernising our support model as well as designing and building the core roles and processes to build our “Guidewire Practice”. You will be a key player as we shape ourselves and the organisation to operate a true Strategic Platform. You would have up to 200 people working on this platform (Trans-Tasman) at any given point in time. You will be responsible to develop and -ensure technical, design and QA standards are in place and adhered to whilst delivering operational and performance excellence and anoptimised run cost for the platform. To be successful in this role you will be an experienced leader with strong technical skills and knowledge, customer focussed, results driven and able to work collaboratively with our people, customers and partners. You will cultivate innovation within your team and partners and will demonstrate and encourage life-long learning. Key Responsibilities Support the development and execution of the platform application strategy ensuring alignment to the enterprise strategy and Technical roadmaps Proactively manage demand and capacity across platform to deliver on prioritised and approved demand, whilst reducing key person dependencies Govern and ensure high availability and reliability of the platform as per the agreed service levels Manage an ethical business with adherence to IAG’s governance and risk policies Build strategic relationships across IAG and partners to ensure high quality outcomes in platform delivery and support Skills & Experience Prior experience running enterprise-wide platform services teams (preferably Insurance Claims or Policy related) People management including talent development Experience working with Partners and Suppliers Leadership experience in application development and operations Experience leading agile delivery teams Workforce planning, budgeting and forecasting Technology strategy development and execution About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it’s not about labels, boxes or categories. It’s about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let’s Talk Start your career journey with us and click ‘Apply’! Applications Closing on 2nd of October 2019 In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position. #LI-AU
#CLOSER #BRAVER #FASTER Permanent Role Open to Sydney or Melbourne CL Digital, API Enablement The Role This is a newly created role in Customer Labs Digital, API Enablement Team. The primary focus of this role would be to build on the first iteration of the IAG API strategy. As a Developer you will work with business and technical leaders to establish new capability with our teams, create autonomy in our platforms with an API first approach to integration and become an evangelist for progressive thinking on API’s as a product both internally and externally. Key Responsibilities: Build out and continually enhance the API strategy, evolving the internal architectural considerations and incorporating business priorities. Partner with platforms, providing capability uplift and engineering support to assist platforms with their roadmaps to realise the concept of ‘smart endpoints’ with ‘dumb pipes’. Support the Integration Ops team, in conjunction with platforms, in simplifying the legacy integration infrastructure Be an evangelist for APIs both internally and externally to raise the awareness of the value IAG APIs. Develop and maintain the Customer Identity and Access Management system for our consumer brands. Skills & Experience Strong Application/Software Development Background Relevant IT industry experience in within a complex technology operating environment. Strong communication skills, including the ability to translate deep technical concepts into simple and easily understood business terms Must be independent and self-directed but able to work and lead a team of both technical individuals Knowledge across architecture disciplines, application development methodologies, tools and modern DevOps ways of working Demonstrated hands-on practical implementation experience with modern integration practices and patterns such as SOA, EAI/MOM, ESB, micro services, REST Deep understanding of building out modern architectures using approaches that favour choreography over orchestration using REST application architectures Understanding of IaaS, SaaS, PaaS Knowledge of Identity & Access Management Exposure to AWS would be beneficial A bout Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it’s not about labels, boxes or categories. It’s about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. We own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let’s Talk Start your career journey with us and click ‘Apply’! Applications Closing on 2nd of October 2019 In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position. #LI-AU
18/09/2019
#CLOSER #BRAVER #FASTER Permanent Role Open to Sydney or Melbourne CL Digital, API Enablement The Role This is a newly created role in Customer Labs Digital, API Enablement Team. The primary focus of this role would be to build on the first iteration of the IAG API strategy. As a Developer you will work with business and technical leaders to establish new capability with our teams, create autonomy in our platforms with an API first approach to integration and become an evangelist for progressive thinking on API’s as a product both internally and externally. Key Responsibilities: Build out and continually enhance the API strategy, evolving the internal architectural considerations and incorporating business priorities. Partner with platforms, providing capability uplift and engineering support to assist platforms with their roadmaps to realise the concept of ‘smart endpoints’ with ‘dumb pipes’. Support the Integration Ops team, in conjunction with platforms, in simplifying the legacy integration infrastructure Be an evangelist for APIs both internally and externally to raise the awareness of the value IAG APIs. Develop and maintain the Customer Identity and Access Management system for our consumer brands. Skills & Experience Strong Application/Software Development Background Relevant IT industry experience in within a complex technology operating environment. Strong communication skills, including the ability to translate deep technical concepts into simple and easily understood business terms Must be independent and self-directed but able to work and lead a team of both technical individuals Knowledge across architecture disciplines, application development methodologies, tools and modern DevOps ways of working Demonstrated hands-on practical implementation experience with modern integration practices and patterns such as SOA, EAI/MOM, ESB, micro services, REST Deep understanding of building out modern architectures using approaches that favour choreography over orchestration using REST application architectures Understanding of IaaS, SaaS, PaaS Knowledge of Identity & Access Management Exposure to AWS would be beneficial A bout Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it’s not about labels, boxes or categories. It’s about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. We own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let’s Talk Start your career journey with us and click ‘Apply’! Applications Closing on 2nd of October 2019 In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position. #LI-AU
The Role The purpose of the role and your unique contribution is to enable the Concierge Team to deliver a great experience for customers lodging complaints and disputes. This will include reshaping the current functionality to meet emerging requirements regarding triaging and allocation of complaints and the development of a clear digital strategy to drive greater efficiency and effectiveness. Key Responsibilities: Partner with key stakeholders from across the IAG Group to ensure the Concierge team provides key services to Customers, Stakeholders and other members of Customer Relations, including the creation of new functionality to deliver recording and triaging of all complaints, file allocation, workflow management for all of Customer Relations & full call metric reporting. Accountable for developing and managing the resourcing and scheduling plan for all of Customer Relations to ensure the right amount of people are available when our customers need them. Develop the Customer Relations Customer Complaint Management Contact Roadmap by working collaboratively with broader IAG stakeholders. Identify continuous improvement opportunities, and influence and partner with relevant stakeholders to make changes and embed in the Concierge Team new ways of working, i.e. digitisation, text analytics, virtual hold options & designated quick contact lines to relevant areas such as operational partners & NRMA Motor Services. Influence and ensure long term strategic projects regarding customer contact about Complaints and Disputes are fit for purpose. Work collaboratively as a member of the Customer Relations leadership team to prioritise activity to achieve overall business performance. Build and maintain mutually supportive, consistent and transparent relationships within Customer Relations and with relevant stakeholders and peers across IAG to drive a collaborative working environment. Coach and develop people to assist them to capitalise on existing skill sets and develop additional skills. Skills & Experience 7+ years leadership experience in complex and large corporate environments, including but not limited to running large teams, business improvement, project delivery, leading sales/service/claims/support function teams. Advanced collaboration, relationship-building and effective influencing skills, inclusive of multiple stakeholders and functions across the business. Demonstrated ability to assess and link operational decisions to business plans and strategic goals. Demonstrated ability in the management of contact centre metrics/technology. Action orientated with demonstrated ability to achieve performance outcomes by delivering results to agreed timeframes and milestones in pressured and changing environments. Highly effective influencing and communication skills. Skilled in budget and benefit identification and ownership within a complex operating environment. Experience in identifying, managing and mitigating risks. Able to build and maintain collaborative working relationships with both internal and external stakeholders. Effective participation in leadership team environment Relevant tertiary qualification/s and/or relevant industry experience. Relevant industry or specialist qualifications e.g. ANZIIF, Lean 6 Sigma. About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it’s not about labels, boxes or categories. It’s about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. We own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let’s Talk Start your career journey with us and click ‘Apply’! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
18/09/2019
The Role The purpose of the role and your unique contribution is to enable the Concierge Team to deliver a great experience for customers lodging complaints and disputes. This will include reshaping the current functionality to meet emerging requirements regarding triaging and allocation of complaints and the development of a clear digital strategy to drive greater efficiency and effectiveness. Key Responsibilities: Partner with key stakeholders from across the IAG Group to ensure the Concierge team provides key services to Customers, Stakeholders and other members of Customer Relations, including the creation of new functionality to deliver recording and triaging of all complaints, file allocation, workflow management for all of Customer Relations & full call metric reporting. Accountable for developing and managing the resourcing and scheduling plan for all of Customer Relations to ensure the right amount of people are available when our customers need them. Develop the Customer Relations Customer Complaint Management Contact Roadmap by working collaboratively with broader IAG stakeholders. Identify continuous improvement opportunities, and influence and partner with relevant stakeholders to make changes and embed in the Concierge Team new ways of working, i.e. digitisation, text analytics, virtual hold options & designated quick contact lines to relevant areas such as operational partners & NRMA Motor Services. Influence and ensure long term strategic projects regarding customer contact about Complaints and Disputes are fit for purpose. Work collaboratively as a member of the Customer Relations leadership team to prioritise activity to achieve overall business performance. Build and maintain mutually supportive, consistent and transparent relationships within Customer Relations and with relevant stakeholders and peers across IAG to drive a collaborative working environment. Coach and develop people to assist them to capitalise on existing skill sets and develop additional skills. Skills & Experience 7+ years leadership experience in complex and large corporate environments, including but not limited to running large teams, business improvement, project delivery, leading sales/service/claims/support function teams. Advanced collaboration, relationship-building and effective influencing skills, inclusive of multiple stakeholders and functions across the business. Demonstrated ability to assess and link operational decisions to business plans and strategic goals. Demonstrated ability in the management of contact centre metrics/technology. Action orientated with demonstrated ability to achieve performance outcomes by delivering results to agreed timeframes and milestones in pressured and changing environments. Highly effective influencing and communication skills. Skilled in budget and benefit identification and ownership within a complex operating environment. Experience in identifying, managing and mitigating risks. Able to build and maintain collaborative working relationships with both internal and external stakeholders. Effective participation in leadership team environment Relevant tertiary qualification/s and/or relevant industry experience. Relevant industry or specialist qualifications e.g. ANZIIF, Lean 6 Sigma. About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it’s not about labels, boxes or categories. It’s about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. We own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let’s Talk Start your career journey with us and click ‘Apply’! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
AustralianSuper is for all Australians and businesses; we put members first in everything we do with the goal of helping to create the best possible retirement outcome. More than 2 million members trust us to invest more than $165 billion on their behalf.
We put members first in everything we do and are committed to the recruitment, development and support of a diverse workforce that share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes.
Here’s where you’ll come in
As a Senior Data Analyst at AustralianSuper you will support the growth and a primary focus of the role is being able to maintain and improve the management of data and exposure reports supporting key investment functions and some of your responsibilities will include:
Supporting the investment process by ensuring appropriate processes are in place to capture and maintain key investment data
Daily quality control and validation of time series data including security terms and conditions, reference and analytical data (including security setup and maintenance) within Blackrock’s Aladdin Portfolio Management System
Identify, investigate and resolve data exceptions and data quality issues on a timely basis
Act as a key point of escalation for complex data related issues
You’ll need
A broad understanding of the key data elements necessary to support all functional disciplines within our portfolio management system, Aladdin.
You must possess and demonstrate a working knowledge of fixed income, equity and derivative instruments with the skills and ability to work in a team oriented environment.
Prior experience using Aladdin is a prerequisite.
What’s next
If you would like the opportunity to work in a challenging, growing and rapidly evolving environment to deliver outstanding results that benefit members, please apply now!
At AustralianSuper we are committed to fostering an environment which is inclusive, embraces diversity in all its forms and is a place where you can be you. We believe embracing diversity in thought and perspective helps introduce new and better ways of doing business, delivering better outcomes for our members.
Aboriginal and Torres Strait Islander people are encouraged to apply.
Please note, this role is deemed to be an Access Person role. Disclosure and Personal Trading requirements apply to the successful candidate.
18/09/2019
Full Time - Flexible
AustralianSuper is for all Australians and businesses; we put members first in everything we do with the goal of helping to create the best possible retirement outcome. More than 2 million members trust us to invest more than $165 billion on their behalf.
We put members first in everything we do and are committed to the recruitment, development and support of a diverse workforce that share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes.
Here’s where you’ll come in
As a Senior Data Analyst at AustralianSuper you will support the growth and a primary focus of the role is being able to maintain and improve the management of data and exposure reports supporting key investment functions and some of your responsibilities will include:
Supporting the investment process by ensuring appropriate processes are in place to capture and maintain key investment data
Daily quality control and validation of time series data including security terms and conditions, reference and analytical data (including security setup and maintenance) within Blackrock’s Aladdin Portfolio Management System
Identify, investigate and resolve data exceptions and data quality issues on a timely basis
Act as a key point of escalation for complex data related issues
You’ll need
A broad understanding of the key data elements necessary to support all functional disciplines within our portfolio management system, Aladdin.
You must possess and demonstrate a working knowledge of fixed income, equity and derivative instruments with the skills and ability to work in a team oriented environment.
Prior experience using Aladdin is a prerequisite.
What’s next
If you would like the opportunity to work in a challenging, growing and rapidly evolving environment to deliver outstanding results that benefit members, please apply now!
At AustralianSuper we are committed to fostering an environment which is inclusive, embraces diversity in all its forms and is a place where you can be you. We believe embracing diversity in thought and perspective helps introduce new and better ways of doing business, delivering better outcomes for our members.
Aboriginal and Torres Strait Islander people are encouraged to apply.
Please note, this role is deemed to be an Access Person role. Disclosure and Personal Trading requirements apply to the successful candidate.
AustralianSuper is Australia’s largest super fund and is for all Australians and businesses. We put members first in everything we do with the goal of helping to create the best possible retirement outcome.
Here’s where you come in…
Reporting to the Platforms Capability Manager, the focus of the role involves working closely with the sponsors, business initiative owners, internal subject matter experts and other stakeholders to elicit relevant information in order to define and document business requirements, perform analysis support duties and provide advice and assist in the delivery of projects and initiatives undertaken by Customer Platforms Delivery Managers.
You’ll need…
Experience as a business analyst working on successful delivery of significant projects / initiatives
Understanding of how to interpret business needs and translate these into operational requirements
Excellent problem solving, analytical and research skills, with a strong attention to detail
High levels of initiative with the ability to deal with multiple projects simultaneously with conflicting priorities
Demonstrated ability to write clearly and succinctly and present complex analysis in accessible formats; experience with digital / agile delivery cadence, processes and methods including user stories etc
Excellent verbal skills and the ability to interact professionally and influence a diverse group, executives, managers and subject matter experts
Experience in digital space with a good understanding of Web Content Management, Online Analytics, Digital Microservices / APi’s
What’s next…
We believe embracing diversity in thought and perspective helps introduce new and better ways of doing business, delivering better outcomes for our members. Aboriginal and Torres Strait Islander people are encouraged to apply.
If you would like the opportunity to work in a challenging, growing and rapidly evolving environment to deliver outstanding results that benefit members, please apply now!
Agencies please note: this vacancy is being managed directly by AustralianSuper’s Recruitment team. We will contact our preferred agency partners should we require additional support. Thank you.
18/09/2019
Full Time - Flexible
AustralianSuper is Australia’s largest super fund and is for all Australians and businesses. We put members first in everything we do with the goal of helping to create the best possible retirement outcome.
Here’s where you come in…
Reporting to the Platforms Capability Manager, the focus of the role involves working closely with the sponsors, business initiative owners, internal subject matter experts and other stakeholders to elicit relevant information in order to define and document business requirements, perform analysis support duties and provide advice and assist in the delivery of projects and initiatives undertaken by Customer Platforms Delivery Managers.
You’ll need…
Experience as a business analyst working on successful delivery of significant projects / initiatives
Understanding of how to interpret business needs and translate these into operational requirements
Excellent problem solving, analytical and research skills, with a strong attention to detail
High levels of initiative with the ability to deal with multiple projects simultaneously with conflicting priorities
Demonstrated ability to write clearly and succinctly and present complex analysis in accessible formats; experience with digital / agile delivery cadence, processes and methods including user stories etc
Excellent verbal skills and the ability to interact professionally and influence a diverse group, executives, managers and subject matter experts
Experience in digital space with a good understanding of Web Content Management, Online Analytics, Digital Microservices / APi’s
What’s next…
We believe embracing diversity in thought and perspective helps introduce new and better ways of doing business, delivering better outcomes for our members. Aboriginal and Torres Strait Islander people are encouraged to apply.
If you would like the opportunity to work in a challenging, growing and rapidly evolving environment to deliver outstanding results that benefit members, please apply now!
Agencies please note: this vacancy is being managed directly by AustralianSuper’s Recruitment team. We will contact our preferred agency partners should we require additional support. Thank you.
AustralianSuper is for all Australians and businesses; we put members first in everything we do with the goal of helping to create the best possible retirement outcome. More than 2 million members trust us to invest more than $165 billion on their behalf.
Here’s where you come in
As a Finance Commercial Manager at AustralianSuper you will play a critical role, where your responsibilities will include:
End to end commercial and financial accounting support to the Transformation Program and the individual initiatives within the Program
Development of commercial models based on cost drivers cause and effect across the breadth of business operations
To provide benefits modelling of initiatives to aid prioritization, and benefit realisation tracking and allocation
Establishment and delivery of ongoing reporting and metrics
Represent financial analysis at governance forums – management and executive levels
You’ll need
The successful candidate will be able to navigate complex organisational landscapes and have the ability to financially model complex business scenarios.
Someone that comes with management/financial accounting experience in medium-large corporate or profession and has worked in an environment that required them to be flexible and responsive, and work to tight deadlines.
Experience within a project environment with an understanding of project management principles.
10+ years relevant professional experience and CA or CPA qualified.
You will have a keen willingness to learn and contribute to team initiatives and activities, including being a strategic, lateral thinker and have excellent inter-personal and influencing skills.
What’s next
If you would like the opportunity to work in a challenging, growing and rapidly evolving environment to deliver outstanding results that benefit members, please apply now! Aboriginal and Torres Strait Islander people are encouraged to apply.
Agencies please note: this vacancy is being managed directly by AustralianSuper’s Recruitment team. We will contact our preferred agency partners should we require additional support. Thank you.
18/09/2019
Full Time - Flexible
AustralianSuper is for all Australians and businesses; we put members first in everything we do with the goal of helping to create the best possible retirement outcome. More than 2 million members trust us to invest more than $165 billion on their behalf.
Here’s where you come in
As a Finance Commercial Manager at AustralianSuper you will play a critical role, where your responsibilities will include:
End to end commercial and financial accounting support to the Transformation Program and the individual initiatives within the Program
Development of commercial models based on cost drivers cause and effect across the breadth of business operations
To provide benefits modelling of initiatives to aid prioritization, and benefit realisation tracking and allocation
Establishment and delivery of ongoing reporting and metrics
Represent financial analysis at governance forums – management and executive levels
You’ll need
The successful candidate will be able to navigate complex organisational landscapes and have the ability to financially model complex business scenarios.
Someone that comes with management/financial accounting experience in medium-large corporate or profession and has worked in an environment that required them to be flexible and responsive, and work to tight deadlines.
Experience within a project environment with an understanding of project management principles.
10+ years relevant professional experience and CA or CPA qualified.
You will have a keen willingness to learn and contribute to team initiatives and activities, including being a strategic, lateral thinker and have excellent inter-personal and influencing skills.
What’s next
If you would like the opportunity to work in a challenging, growing and rapidly evolving environment to deliver outstanding results that benefit members, please apply now! Aboriginal and Torres Strait Islander people are encouraged to apply.
Agencies please note: this vacancy is being managed directly by AustralianSuper’s Recruitment team. We will contact our preferred agency partners should we require additional support. Thank you.
AustralianSuper is Australia’s largest super fund and is for all Australians and businesses. We put members first in everything we do with the goal of helping to create the best possible retirement outcome.
Here’s where you come in…
As a CRM Product Owner, you are responsible for driving the CRM platform delivery, gathering and prioritising platform requirements / features, interacting with business teams / customers to understand their needs, analysing market trends and business opportunities and creating a compelling platform roadmap.
You will work closely with architecture, User Experience, delivery partners, project management and other teams to execute on the roadmap, maintaining a focus on ensuring delivery of an integrated business process, technical and data solution leveraging the Fund MS Dynamics platform.
You’ll need…
At least 5 years’ experience in the delivery and support of CRM platforms and a minimum of 1 complete life cycle implementation using an agile delivery framework
Demonstrated successful leadership of agile iterative teams in the delivery of products / product features to market for B2C (and B2B desirable)
Combination of technical aptitude / judgement, commercial acumen and product management skills
Ability to solve problems with consideration to business impact.
Well-developed communication, presentation and influencing skills.
Experience in building and maintaining relationships across the business to drive product development and growth.
High level understanding of data, SQL, Batch interface and RDBMS concepts.
Hands on experience with design and development of CRM Workflows, data mapping, business process design, including understanding of upstream and downstream processes and dependencies for an enterprise-scale CRM solution
What’s next…
We believe embracing diversity in thought and perspective helps introduce new and better ways of doing business, delivering better outcomes for our members. Aboriginal and Torres Strait Islander people are encouraged to apply.
If you would like the opportunity to work in a challenging, growing and rapidly evolving environment to deliver outstanding results that benefit members, please apply now!
Agencies please note: this vacancy is being managed directly by AustralianSuper’s Recruitment team. We will contact our preferred agency partners should we require additional support. Thank you.
18/09/2019
Full Time - Flexible
AustralianSuper is Australia’s largest super fund and is for all Australians and businesses. We put members first in everything we do with the goal of helping to create the best possible retirement outcome.
Here’s where you come in…
As a CRM Product Owner, you are responsible for driving the CRM platform delivery, gathering and prioritising platform requirements / features, interacting with business teams / customers to understand their needs, analysing market trends and business opportunities and creating a compelling platform roadmap.
You will work closely with architecture, User Experience, delivery partners, project management and other teams to execute on the roadmap, maintaining a focus on ensuring delivery of an integrated business process, technical and data solution leveraging the Fund MS Dynamics platform.
You’ll need…
At least 5 years’ experience in the delivery and support of CRM platforms and a minimum of 1 complete life cycle implementation using an agile delivery framework
Demonstrated successful leadership of agile iterative teams in the delivery of products / product features to market for B2C (and B2B desirable)
Combination of technical aptitude / judgement, commercial acumen and product management skills
Ability to solve problems with consideration to business impact.
Well-developed communication, presentation and influencing skills.
Experience in building and maintaining relationships across the business to drive product development and growth.
High level understanding of data, SQL, Batch interface and RDBMS concepts.
Hands on experience with design and development of CRM Workflows, data mapping, business process design, including understanding of upstream and downstream processes and dependencies for an enterprise-scale CRM solution
What’s next…
We believe embracing diversity in thought and perspective helps introduce new and better ways of doing business, delivering better outcomes for our members. Aboriginal and Torres Strait Islander people are encouraged to apply.
If you would like the opportunity to work in a challenging, growing and rapidly evolving environment to deliver outstanding results that benefit members, please apply now!
Agencies please note: this vacancy is being managed directly by AustralianSuper’s Recruitment team. We will contact our preferred agency partners should we require additional support. Thank you.
AustralianSuper is Australia’s largest super fund and is for all Australians and businesses. We put members first in everything we do with the goal of helping to create the best possible retirement outcome.
Here’s where you come in…
Reporting to the Senior Manager Acquisition Strategy & Business Operations, this position represents an outstanding opportunity to deliver a consistent member experience across all platforms through multi-channel communications.
In this role, you will be a strategic business partner and primary point of contact for all marketing acquisition and retention initiatives for the existing channels, B2B and B2C.
You will have ownership of the acquisition marketing strategy and end-to-end delivery of the Go To Market (GTM) plan for existing channels and ensure that the acquisition marketing strategy and GTM plan is driven through consistent targeting and messaging to deliver a differentiated value proposition to prospects.
You’ll need…
Demonstrated experience in managing channel partner relationships and maintaining successful relationships.
Demonstrated experience in developing and delivering go to market strategies end-to-end.
Demonstrated knowledge and understanding of marketing processes and practices including segmentation, marketing and sales planning, campaign management and optimisation.
Significant experience in coordinating multiple projects simultaneously.
Strategic, creative thinking, planning and analytical skills.
Strong people and relationship management skills.
Well developed written and oral communication/ interpersonal skills with the ability to present ideas, perspectives and issues to senior management.
Well developed engagement skills that reflect a professional, collegiate and engaging approach.
Exceptional collaboration and communication skills.
What’s next…
We believe embracing diversity in thought and perspective helps introduce new and better ways of doing business, delivering better outcomes for our members. Aboriginal and Torres Strait Islander people are encouraged to apply.
If you would like the opportunity to work in a challenging, growing and rapidly evolving environment to deliver outstanding results that benefit members, please apply now!
Agencies please note: this vacancy is being managed directly by AustralianSuper’s Recruitment team. We will contact our preferred agency partners should we require additional support. Thank you.
18/09/2019
Full Time - Flexible
AustralianSuper is Australia’s largest super fund and is for all Australians and businesses. We put members first in everything we do with the goal of helping to create the best possible retirement outcome.
Here’s where you come in…
Reporting to the Senior Manager Acquisition Strategy & Business Operations, this position represents an outstanding opportunity to deliver a consistent member experience across all platforms through multi-channel communications.
In this role, you will be a strategic business partner and primary point of contact for all marketing acquisition and retention initiatives for the existing channels, B2B and B2C.
You will have ownership of the acquisition marketing strategy and end-to-end delivery of the Go To Market (GTM) plan for existing channels and ensure that the acquisition marketing strategy and GTM plan is driven through consistent targeting and messaging to deliver a differentiated value proposition to prospects.
You’ll need…
Demonstrated experience in managing channel partner relationships and maintaining successful relationships.
Demonstrated experience in developing and delivering go to market strategies end-to-end.
Demonstrated knowledge and understanding of marketing processes and practices including segmentation, marketing and sales planning, campaign management and optimisation.
Significant experience in coordinating multiple projects simultaneously.
Strategic, creative thinking, planning and analytical skills.
Strong people and relationship management skills.
Well developed written and oral communication/ interpersonal skills with the ability to present ideas, perspectives and issues to senior management.
Well developed engagement skills that reflect a professional, collegiate and engaging approach.
Exceptional collaboration and communication skills.
What’s next…
We believe embracing diversity in thought and perspective helps introduce new and better ways of doing business, delivering better outcomes for our members. Aboriginal and Torres Strait Islander people are encouraged to apply.
If you would like the opportunity to work in a challenging, growing and rapidly evolving environment to deliver outstanding results that benefit members, please apply now!
Agencies please note: this vacancy is being managed directly by AustralianSuper’s Recruitment team. We will contact our preferred agency partners should we require additional support. Thank you.
AustralianSuper is Australia’s largest super fund and is for all Australians and businesses. We put members first in everything we do with the goal of helping to create the best possible retirement outcome.
Here’s where you come in…
To support the growth of AustralianSuper we are seeking a Quality Officer who will be responsible for the efficient, objective and fair resolution of a broad range of complaints and investigations. You’ll be responsible for dealing with complaints in accordance with the Fund’s procedures, products and services and meeting legislative requirements.
A true subject matter expert to the business, you’ll be accountable for the quality, appropriateness and timeliness of all submissions and dispute related correspondence to members and the External Dispute Resolution (EDR) scheme – the Australian Financial Complaints Authority (AFCA). This analytical role will also focus your attention on the root cause of complaints and identifying emerging issues and continuous improvement opportunities to prevent future complaints.
You’ll need…
To be able to correspond and communicate with members who have lodged complaints
Have the skills to be able to act with sensitivity as well as be objective and impartial
Excellent written and oral communication skills
Excellent organisational skills with the ability to prioritise and manage the range of tasks required of this position
Ability to work autonomously as well as part of a team in order to meet deadlines
Ability to research matters of a technical nature and communicate findings in plain language
Identify emerging issues from complaints
Represent AustralianSuper in EDR telephone conciliation conferences
Other tasks as required by management.
What’s next…
We believe embracing diversity in thought and perspective helps introduce new and better ways of doing business, delivering better outcomes for our members. Aboriginal and Torres Strait Islander people are encouraged to apply.
If you would like the opportunity to work in a challenging, growing and rapidly evolving environment to deliver outstanding results that benefit members, please apply now!
Agencies please note: this vacancy is being managed directly by AustralianSuper’s Recruitment team. We will contact our preferred agency partners should we require additional support. Thank you.
18/09/2019
Full Time - Flexible
AustralianSuper is Australia’s largest super fund and is for all Australians and businesses. We put members first in everything we do with the goal of helping to create the best possible retirement outcome.
Here’s where you come in…
To support the growth of AustralianSuper we are seeking a Quality Officer who will be responsible for the efficient, objective and fair resolution of a broad range of complaints and investigations. You’ll be responsible for dealing with complaints in accordance with the Fund’s procedures, products and services and meeting legislative requirements.
A true subject matter expert to the business, you’ll be accountable for the quality, appropriateness and timeliness of all submissions and dispute related correspondence to members and the External Dispute Resolution (EDR) scheme – the Australian Financial Complaints Authority (AFCA). This analytical role will also focus your attention on the root cause of complaints and identifying emerging issues and continuous improvement opportunities to prevent future complaints.
You’ll need…
To be able to correspond and communicate with members who have lodged complaints
Have the skills to be able to act with sensitivity as well as be objective and impartial
Excellent written and oral communication skills
Excellent organisational skills with the ability to prioritise and manage the range of tasks required of this position
Ability to work autonomously as well as part of a team in order to meet deadlines
Ability to research matters of a technical nature and communicate findings in plain language
Identify emerging issues from complaints
Represent AustralianSuper in EDR telephone conciliation conferences
Other tasks as required by management.
What’s next…
We believe embracing diversity in thought and perspective helps introduce new and better ways of doing business, delivering better outcomes for our members. Aboriginal and Torres Strait Islander people are encouraged to apply.
If you would like the opportunity to work in a challenging, growing and rapidly evolving environment to deliver outstanding results that benefit members, please apply now!
Agencies please note: this vacancy is being managed directly by AustralianSuper’s Recruitment team. We will contact our preferred agency partners should we require additional support. Thank you.
Broadspectrum is a diverse and growing business with a long and successful partnership with the Australian Defence Force. Now we are seeking an experienced analyst with strong commercial acumen and a sound knowledge of contract or facilities management.
This brand-new opportunity will have you located at our thriving head office on St Kilda Road, and will be supporting one of the company’s largest contracts. Working with our Defence Base Services , you will be interacting with both internal and external stakeholders as well as dealing with the financial aspects of arrangements with suppliers and subcontractors.
This permanent role will see the successful candidate enjoy an innovative and collaborative culture, whilst interacting with Broadspectrum management to improve the support of business functions.
Reporting directly to the commercial leads, your duties will include:
Developing and improving commercial and financial benchmarking data.
Estimating and scoping support for Defence Base Services’ contract changes and business cases
Provide training to Contract staff in the commercial Asset Management, Optimization and Operational Services
The preparation and processing of additional works such as survey, quote and proposals
Supporting the financial and commercial aspects of arrangements with suppliers and subcontractors
Fostering strong collegiate relationships with estimating and commercial peers in other portfolios.
Furthermore, you will be able to demonstrate a previous track record of building and maintaining relationships, ideally in a facilities services environment.
In return, you will have the ability to work on a major defence contract in a company where the opportunities are abundant.
Other skills that will be advantageous are:
Experience in facilities management or contracting environments
Understanding of contracts and statement of works
Advanced spreadsheeting and Excel skills
Analytical capability and high attention to detail
Excellent oral and written communication skills.
To apply, you will need to be eligible for a basic defence security clearance and therefore must be an Australian Citizen .
TO APPLY:
Please visit the Careers section of our website or Click “ APPLY ” to forward your CV and copies of any relevant qualifications. To be considered for this role you will be required to undertake an Australia Federal Police Check and a Pre-Employment Medical Assessment.
We acknowledge the importance of our people’s diverse experiences, talents and cultures that they bring to work with them each day. Embracing Diversity and Creating Inclusion is a key component of our Talent Management Strategy. The creation of a Diverse and Inclusive workforce is central to our ability to unlock potential and enhance our success, creating a high-performance business. For more information about us, visit www.broadspectrum.com
18/09/2019
Full Time - Flexible
Broadspectrum is a diverse and growing business with a long and successful partnership with the Australian Defence Force. Now we are seeking an experienced analyst with strong commercial acumen and a sound knowledge of contract or facilities management.
This brand-new opportunity will have you located at our thriving head office on St Kilda Road, and will be supporting one of the company’s largest contracts. Working with our Defence Base Services , you will be interacting with both internal and external stakeholders as well as dealing with the financial aspects of arrangements with suppliers and subcontractors.
This permanent role will see the successful candidate enjoy an innovative and collaborative culture, whilst interacting with Broadspectrum management to improve the support of business functions.
Reporting directly to the commercial leads, your duties will include:
Developing and improving commercial and financial benchmarking data.
Estimating and scoping support for Defence Base Services’ contract changes and business cases
Provide training to Contract staff in the commercial Asset Management, Optimization and Operational Services
The preparation and processing of additional works such as survey, quote and proposals
Supporting the financial and commercial aspects of arrangements with suppliers and subcontractors
Fostering strong collegiate relationships with estimating and commercial peers in other portfolios.
Furthermore, you will be able to demonstrate a previous track record of building and maintaining relationships, ideally in a facilities services environment.
In return, you will have the ability to work on a major defence contract in a company where the opportunities are abundant.
Other skills that will be advantageous are:
Experience in facilities management or contracting environments
Understanding of contracts and statement of works
Advanced spreadsheeting and Excel skills
Analytical capability and high attention to detail
Excellent oral and written communication skills.
To apply, you will need to be eligible for a basic defence security clearance and therefore must be an Australian Citizen .
TO APPLY:
Please visit the Careers section of our website or Click “ APPLY ” to forward your CV and copies of any relevant qualifications. To be considered for this role you will be required to undertake an Australia Federal Police Check and a Pre-Employment Medical Assessment.
We acknowledge the importance of our people’s diverse experiences, talents and cultures that they bring to work with them each day. Embracing Diversity and Creating Inclusion is a key component of our Talent Management Strategy. The creation of a Diverse and Inclusive workforce is central to our ability to unlock potential and enhance our success, creating a high-performance business. For more information about us, visit www.broadspectrum.com
Accounts Receivable and Payable Officer - Position Description
Reports to: Finance Manager, Senior Accountant and Executive Team
Hours: Part Time – (4 days per week- 30.5 hours)
Location: 135 Cromwell Street, Collingwood, Victoria 3066
Start date: Immediate
As the Accounts Receivable and Payable Officer , you will be primarily responsible for:
supporting the finance team in the day-to-day functional accounting activities;
supporting various business units with understanding and complying with required finance processes and budgets;
entering key information efficiently, correctly and quickly in the Purebaby accounting and/or ERP system;
ownership of the efficient administration of the accounts receivable and accounts payable function across all channels and business units – including payroll;
continually reviewing and improving administrative process for with your finance team colleagues and documenting and implementing any process improvements;
proactively contacting and managing all creditors and debtors within the company payment terms;
adhering to Purebaby’s values and culture.
CONTEXT
As the Accounts Receivable and Payable Officer you will be a key contact point for Purebaby’s internal business units and Purebaby’s debtors and creditors.
You will be the gate-keeper for money leaving the business and the master of money being paid back to the business on time and in full across all sales channels.
You will also support the finance team in the day-to-day functional accounting activities. And should possess a sound knowledge of accounting and proven experience and ability to work with ERP system is form a significant part of the role.
This role will sit closely to and report into the Finance Manager and Senior Accountant.
Qualifications/Skills/Experience/Attributes
Bachelor of Commerce / Accounting (mandatory).
2 to 3 years working in a finance function within Retail/Wholesale industry.
Knowledge of general accounting principles.
Working experience in Retail Environment and using Apparel 21 (ERP System) are highly regarded
Good knowledge of Microsoft Excel.
Unrestricted work permit in Australia
High attention to detail and process.
Strong interpersonal, verbal, and written communication skills.
Be enthusiastic & highly motivated
Be keen to learn and develop your skills
Accounts Payable
Accurate and timely processing of supplier invoices and claims (Rebate, Credit note, etc.)
Company Credit Card maintenance, processing all transactions.
Accurate and timely processing of supplier invoices and claims (Rebate, Credit note, etc.)
Company Credit Card maintenance, processing all transactions.
Staff expense reimbursement.
Payroll for Head Office and Retail.
Complete maintenance of Petty Cash.
Prepare and execute accurate pay runs.
Reconcile Supplier’s Statement.
Reconcile General ledger and Sub ledger.
Weekly distribution of Aged payable reports.
Review and process outstanding invoices in GRNI.
Weekly AP bank reconciliation.
Weekly Credit card reconciliation.
Petty Cash account reconciliation.
Creation of new vendor in the AP21.
Month End Reconciliation and Journal Entry.
Prepare Month End Accrual list.
Ability to liaise with Supplier’s and maintain good relationship.
Accounts Receivable
Accurate and timely processing of customer payments and claims.
Complete ownership of Aged Debtors, very thorough follow up for outstanding payments.
Liaise with Sales Dept for approval/disapproval of deliveries.
Send out and follow up on Proforma invoices and overdue payments.
Process credits and maintain the Return authority register.
Accurate and timely processing of customer payments and claims.
Complete ownership of Aged Debtors, very thorough follow up for outstanding payments.
Liaise with Sales Dept for approval/disapproval of deliveries.
Send out and follow up on Proforma invoices and overdue payments.
Process credits and maintain the Return authority register.
Correct application of Sales rebates.
Weekly Retail stores Merchant reconciliation with CBA bank accounts.
Weekly Paypal account reconciliation.
Weekly Afterpay account reconciliation.
Distribution of Debtors statement and prepare reconciliation.
Weekly distribution of aged debtors’ reports.
Month End reconciliation.
General Accounting Admin
From time to time general accounting administration as directed by the Finance Manager and/or Senior Accountant.
18/09/2019
Part Time
Accounts Receivable and Payable Officer - Position Description
Reports to: Finance Manager, Senior Accountant and Executive Team
Hours: Part Time – (4 days per week- 30.5 hours)
Location: 135 Cromwell Street, Collingwood, Victoria 3066
Start date: Immediate
As the Accounts Receivable and Payable Officer , you will be primarily responsible for:
supporting the finance team in the day-to-day functional accounting activities;
supporting various business units with understanding and complying with required finance processes and budgets;
entering key information efficiently, correctly and quickly in the Purebaby accounting and/or ERP system;
ownership of the efficient administration of the accounts receivable and accounts payable function across all channels and business units – including payroll;
continually reviewing and improving administrative process for with your finance team colleagues and documenting and implementing any process improvements;
proactively contacting and managing all creditors and debtors within the company payment terms;
adhering to Purebaby’s values and culture.
CONTEXT
As the Accounts Receivable and Payable Officer you will be a key contact point for Purebaby’s internal business units and Purebaby’s debtors and creditors.
You will be the gate-keeper for money leaving the business and the master of money being paid back to the business on time and in full across all sales channels.
You will also support the finance team in the day-to-day functional accounting activities. And should possess a sound knowledge of accounting and proven experience and ability to work with ERP system is form a significant part of the role.
This role will sit closely to and report into the Finance Manager and Senior Accountant.
Qualifications/Skills/Experience/Attributes
Bachelor of Commerce / Accounting (mandatory).
2 to 3 years working in a finance function within Retail/Wholesale industry.
Knowledge of general accounting principles.
Working experience in Retail Environment and using Apparel 21 (ERP System) are highly regarded
Good knowledge of Microsoft Excel.
Unrestricted work permit in Australia
High attention to detail and process.
Strong interpersonal, verbal, and written communication skills.
Be enthusiastic & highly motivated
Be keen to learn and develop your skills
Accounts Payable
Accurate and timely processing of supplier invoices and claims (Rebate, Credit note, etc.)
Company Credit Card maintenance, processing all transactions.
Accurate and timely processing of supplier invoices and claims (Rebate, Credit note, etc.)
Company Credit Card maintenance, processing all transactions.
Staff expense reimbursement.
Payroll for Head Office and Retail.
Complete maintenance of Petty Cash.
Prepare and execute accurate pay runs.
Reconcile Supplier’s Statement.
Reconcile General ledger and Sub ledger.
Weekly distribution of Aged payable reports.
Review and process outstanding invoices in GRNI.
Weekly AP bank reconciliation.
Weekly Credit card reconciliation.
Petty Cash account reconciliation.
Creation of new vendor in the AP21.
Month End Reconciliation and Journal Entry.
Prepare Month End Accrual list.
Ability to liaise with Supplier’s and maintain good relationship.
Accounts Receivable
Accurate and timely processing of customer payments and claims.
Complete ownership of Aged Debtors, very thorough follow up for outstanding payments.
Liaise with Sales Dept for approval/disapproval of deliveries.
Send out and follow up on Proforma invoices and overdue payments.
Process credits and maintain the Return authority register.
Accurate and timely processing of customer payments and claims.
Complete ownership of Aged Debtors, very thorough follow up for outstanding payments.
Liaise with Sales Dept for approval/disapproval of deliveries.
Send out and follow up on Proforma invoices and overdue payments.
Process credits and maintain the Return authority register.
Correct application of Sales rebates.
Weekly Retail stores Merchant reconciliation with CBA bank accounts.
Weekly Paypal account reconciliation.
Weekly Afterpay account reconciliation.
Distribution of Debtors statement and prepare reconciliation.
Weekly distribution of aged debtors’ reports.
Month End reconciliation.
General Accounting Admin
From time to time general accounting administration as directed by the Finance Manager and/or Senior Accountant.
About the Position
This role leads our team of talent acquisition consultants, in executing a recruitment campaign that attracts and compels high potential candidates to join Teach For Australia’s Leadership Development Program.
About the Team
As Teach For Australia seeks to grow to scale the Recruitment Team is responsible for finding Australia’s future leaders. By helping our country understand that educational inequity represents the biggest issue facing our society, we aim to attract the most diverse group of tomorrow’s leaders to the program and build the reputation of the most aspirational employer in Australia.
About You
This role is for you if you’re excited to lead a team responsible for attracting and compelling talent with great leadership potential. Alongside your relevant work experience, you’ll love nothing more than coaching and developing team members to ensure that the attraction campaign is executed to a high level. We’re looking for:
A bachelor’s degree in a relevant discipline
At least 5 years of relevant professional work experience (e.g. talent attraction, recruitment, sales, account management or fundraising)
At least 2 years’ experience in leading and managing a team
Ability to think strategically, and with strong operational instincts that ensure strong execution
Strong communication and interpersonal skills (including strong presentation skills)
Proven skill in coaching and developing direct reports
18/09/2019
Full Time - Flexible
About the Position
This role leads our team of talent acquisition consultants, in executing a recruitment campaign that attracts and compels high potential candidates to join Teach For Australia’s Leadership Development Program.
About the Team
As Teach For Australia seeks to grow to scale the Recruitment Team is responsible for finding Australia’s future leaders. By helping our country understand that educational inequity represents the biggest issue facing our society, we aim to attract the most diverse group of tomorrow’s leaders to the program and build the reputation of the most aspirational employer in Australia.
About You
This role is for you if you’re excited to lead a team responsible for attracting and compelling talent with great leadership potential. Alongside your relevant work experience, you’ll love nothing more than coaching and developing team members to ensure that the attraction campaign is executed to a high level. We’re looking for:
A bachelor’s degree in a relevant discipline
At least 5 years of relevant professional work experience (e.g. talent attraction, recruitment, sales, account management or fundraising)
At least 2 years’ experience in leading and managing a team
Ability to think strategically, and with strong operational instincts that ensure strong execution
Strong communication and interpersonal skills (including strong presentation skills)
Proven skill in coaching and developing direct reports
#CLOSER #BRAVER #FASTER The Role We have an exciting opportunity for a Team Leader, Claims, Workers’ Compensation to join our team at IAG and work in our fabulous offices in Melbourne CBD. Lead a team of claims professional within the CGU’s Workers Compensation division in order to deliver customer service excellence and maximise business performance, whilst adhering to regulator performance agreements. Key Responsibilities: • Lead Team Leaders to optimize performance, deliver customer service excellence and decrease liability in line with relevant Workers Compensation legislation/ guidelines / processes. • Establish and maintain strong working relationships with all key stakeholders, both internally and externally, to ensure alignment with the delivery against the divisional and overall IAG / CGU Strategy. • Work with teams to clearly define strategies which result in sustained Return to Work or decision making. • Achieve business performance targets through the setting of team and individual performance targets. • Establish, communicate and embed ways of work which support delivery to the business strategy to instil a service centric culture. • Design internal process which ensure delivery toward the organization’s compliance and assurance requirements. • Workforce Planning & Recruitment function Skills & Experience • Demonstrated effective people management or supervisory experience, including the capability to develop and support individual team members. • Operational and workflow management • Demonstrated understanding of the Victorian Workers Compensation & Rehabilitation Act (2013). • Excellent communication & interpersonal skills – demonstrated stakeholder engagement • Ability to apply critical thinking and problem solving to various situations. • Time management skills • Knowledge and experience using a range of systems and computer applications, particularly Excel and Microsoft Desirable Experience • Experience working in a Workers Compensation scheme • Experience in OHS, Occupation Rehabilitation or RTW coordinator roles • Tertiary qualification in relevant discipline including, Personal Injury Management or Allied Health. About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it’s not about labels, boxes or categories. It’s about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. We own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let’s Talk Start your career journey with us and click ‘Apply’! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position. #LI-AU
17/09/2019
#CLOSER #BRAVER #FASTER The Role We have an exciting opportunity for a Team Leader, Claims, Workers’ Compensation to join our team at IAG and work in our fabulous offices in Melbourne CBD. Lead a team of claims professional within the CGU’s Workers Compensation division in order to deliver customer service excellence and maximise business performance, whilst adhering to regulator performance agreements. Key Responsibilities: • Lead Team Leaders to optimize performance, deliver customer service excellence and decrease liability in line with relevant Workers Compensation legislation/ guidelines / processes. • Establish and maintain strong working relationships with all key stakeholders, both internally and externally, to ensure alignment with the delivery against the divisional and overall IAG / CGU Strategy. • Work with teams to clearly define strategies which result in sustained Return to Work or decision making. • Achieve business performance targets through the setting of team and individual performance targets. • Establish, communicate and embed ways of work which support delivery to the business strategy to instil a service centric culture. • Design internal process which ensure delivery toward the organization’s compliance and assurance requirements. • Workforce Planning & Recruitment function Skills & Experience • Demonstrated effective people management or supervisory experience, including the capability to develop and support individual team members. • Operational and workflow management • Demonstrated understanding of the Victorian Workers Compensation & Rehabilitation Act (2013). • Excellent communication & interpersonal skills – demonstrated stakeholder engagement • Ability to apply critical thinking and problem solving to various situations. • Time management skills • Knowledge and experience using a range of systems and computer applications, particularly Excel and Microsoft Desirable Experience • Experience working in a Workers Compensation scheme • Experience in OHS, Occupation Rehabilitation or RTW coordinator roles • Tertiary qualification in relevant discipline including, Personal Injury Management or Allied Health. About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it’s not about labels, boxes or categories. It’s about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. We own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let’s Talk Start your career journey with us and click ‘Apply’! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position. #LI-AU
Bowls Australia (BA) is the national sporting organisation responsible for the leadership, development and management of Bowls in Australia. We are a not-for-profit organisation governed by a voluntary board that provides the strategic direction for the sport and the strategies that are implemented by the staff at the national office. BA's members are the nine state and territory bowls associations. There are over 1,850 clubs and over 670,000 participants nationwide. BA is affiliated with World Bowls and the Australian Commonwealth Games Association where it is a core sport in the Commonwealth Games held every four years.
As a member of the Programs and Participation Team this position will roll out programs, initiatives and resources to increase participation in the sport of bowls across Australia. The position manages a small team, focused on supporting participation programs and staff. The role is based in the Bowls Australia head office in Thornbury, Melbourne.
The key functions of the role are:
To develop and roll out programs, initiatives and resources to increase participation in the sport of bowls and improve Club operations.
To assist in leading, managing and driving the Participation and Programs teams.
To strengthen relationships with key stakeholders to ensure the success of Participation programs.
To develop and drive strategies to maximise participation in Schools and Social Programs.
Reporting and compliance for various participation roles and programs.
To be considered for this role you must meet the following criteria:
Experience delivering participation initiatives/programs is essential.
Proven ability to project manage multiple projects.
People Management experience.
Proven ability to deliver constructive feedback.
Advanced interpersonal skills.
Outstanding presentation skills.
Ability to deal calmly and consistently with demanding responsibilities and conflicting priorities from a range of customers and staff utilising standard negotiation and conflict resolution techniques.
An ability to fit in with and form effective working relationships with a varied range of groups and people.
Current drivers licence.
Desirable attributes include:
Tertiary qualifications in Sport Management and / or experience in the sports industry.
The salary for this position is approximately $75,000 per annum plus 9.5% superannuation. This role is advertised as a full time/part time position, as we are open to candidates who would be interested in a full time, part-time or job share arrangement. Please indicate your interest in a flexible working arrangement in your Cover Letter.
To apply for the role please ensure you address the role criteria in your Cover Letter.
Closing date for applications is 4th October 2019.
17/09/2019
Full or Part Time
Bowls Australia (BA) is the national sporting organisation responsible for the leadership, development and management of Bowls in Australia. We are a not-for-profit organisation governed by a voluntary board that provides the strategic direction for the sport and the strategies that are implemented by the staff at the national office. BA's members are the nine state and territory bowls associations. There are over 1,850 clubs and over 670,000 participants nationwide. BA is affiliated with World Bowls and the Australian Commonwealth Games Association where it is a core sport in the Commonwealth Games held every four years.
As a member of the Programs and Participation Team this position will roll out programs, initiatives and resources to increase participation in the sport of bowls across Australia. The position manages a small team, focused on supporting participation programs and staff. The role is based in the Bowls Australia head office in Thornbury, Melbourne.
The key functions of the role are:
To develop and roll out programs, initiatives and resources to increase participation in the sport of bowls and improve Club operations.
To assist in leading, managing and driving the Participation and Programs teams.
To strengthen relationships with key stakeholders to ensure the success of Participation programs.
To develop and drive strategies to maximise participation in Schools and Social Programs.
Reporting and compliance for various participation roles and programs.
To be considered for this role you must meet the following criteria:
Experience delivering participation initiatives/programs is essential.
Proven ability to project manage multiple projects.
People Management experience.
Proven ability to deliver constructive feedback.
Advanced interpersonal skills.
Outstanding presentation skills.
Ability to deal calmly and consistently with demanding responsibilities and conflicting priorities from a range of customers and staff utilising standard negotiation and conflict resolution techniques.
An ability to fit in with and form effective working relationships with a varied range of groups and people.
Current drivers licence.
Desirable attributes include:
Tertiary qualifications in Sport Management and / or experience in the sports industry.
The salary for this position is approximately $75,000 per annum plus 9.5% superannuation. This role is advertised as a full time/part time position, as we are open to candidates who would be interested in a full time, part-time or job share arrangement. Please indicate your interest in a flexible working arrangement in your Cover Letter.
To apply for the role please ensure you address the role criteria in your Cover Letter.
Closing date for applications is 4th October 2019.
AustralianSuper is for all Australians and businesses; we put members first in everything we do with the goal of helping to create the best possible retirement outcome. More than 2 million members trust us to invest more than $165 billion on their behalf. To support the growth of the Fund, we are seeking IT Services Manager who will be responsible for core service management processes as well as leading activities that drive improvements to quality and efficiency within the IT Service's team delivery. Reporting to the Head of Service and Operations, this role will take a holistic and coordinated approach to service improvement as a result of bringing the core Service Management processes under the same team leadership. The role is accountable for the operation and improvement of the following core Service Management processes: Service Request and Incident Management Problem Management Asset and Configuration Management Change Management Continual Service Improvement Environment Continuity Management In order to succeed, we are looking for someone with: Demonstrated practical experience in leading the planning, developing, documenting, implementing, managing and improving I.T's Service Delivery and Service Improvement practice Experience in establishing and managing the ITIL framework across the broad range of Service Management processes in a support organisation Capability to develop close relationships internally to understand needs of the business and externally when negotiating and monitoring service delivery expectations Proven people leader with the ability to coach and mentor others We believe embracing diversity in thought and perspective helps introduce new and better ways of doing business, delivering better outcomes for our members. Aboriginal and Torres Strait Islander people are encouraged to apply. If you would like the opportunity to work in a challenging, growing and rapidly evolving environment to deliver outstanding results that benefit members, please apply now! Agencies please note: this vacancy is being managed directly by AustralianSuper's Recruitment team. We will contact our preferred agency partners should we require additional support. Thank you.
16/09/2019
AustralianSuper is for all Australians and businesses; we put members first in everything we do with the goal of helping to create the best possible retirement outcome. More than 2 million members trust us to invest more than $165 billion on their behalf. To support the growth of the Fund, we are seeking IT Services Manager who will be responsible for core service management processes as well as leading activities that drive improvements to quality and efficiency within the IT Service's team delivery. Reporting to the Head of Service and Operations, this role will take a holistic and coordinated approach to service improvement as a result of bringing the core Service Management processes under the same team leadership. The role is accountable for the operation and improvement of the following core Service Management processes: Service Request and Incident Management Problem Management Asset and Configuration Management Change Management Continual Service Improvement Environment Continuity Management In order to succeed, we are looking for someone with: Demonstrated practical experience in leading the planning, developing, documenting, implementing, managing and improving I.T's Service Delivery and Service Improvement practice Experience in establishing and managing the ITIL framework across the broad range of Service Management processes in a support organisation Capability to develop close relationships internally to understand needs of the business and externally when negotiating and monitoring service delivery expectations Proven people leader with the ability to coach and mentor others We believe embracing diversity in thought and perspective helps introduce new and better ways of doing business, delivering better outcomes for our members. Aboriginal and Torres Strait Islander people are encouraged to apply. If you would like the opportunity to work in a challenging, growing and rapidly evolving environment to deliver outstanding results that benefit members, please apply now! Agencies please note: this vacancy is being managed directly by AustralianSuper's Recruitment team. We will contact our preferred agency partners should we require additional support. Thank you.
#CLOSER # BRAVER #FASTER The Role We currently have an exciting opportunity for an insurance professional to join our Melbourne CGU team located in CBD on a 12-month assignment as an Assistant Underwriter. In this role you will focus on producing great customer service and quality underwriting outcomes for our business partners, determining the acceptability, conditions and pricing of Professional Risks products and agreeing on underwriting solutions aligned with our Underwriting guidelines. To succeed in this role, along with your experience and strong attention to detail, you will also have an excellent phone manner, strong communication and relationship building skills. This position would suit someone who is interested in pursuing a career in Underwriting. Key Responsibilities Assist in general administration duties across the team. Underwriting Professional Risk insurance, adhering to portfolio guidelines and Personal Underwriting authority Delivering exceptional sales and service to our partners within an efficient timescale, working closely with the team to ensure all priorities and deadlines are met Servicing and managing portfolios transacted through our online platform Develop strong relationships with internal and external stakeholders Have excellent written and verbal communication skills, ensuring work practises are in line with agreed guidelines and protocols Proactively encourage our client to utilise our online platforms while coaching them on some of its complexities. Referring more complex risks to Lead Underwriters or higher underwriting licence holders Skills and Experience You will preferably have experience within the insurance industry. Relevant industry qualifications e.g. ANZIIF, ANZIIF Cert IV plus field experience (desirable) Experience working with stakeholders and have excellent written and verbal communication skills Adaptability and trouble shooting skills An ambition to learn and develop Strong MS Excel capabilities About us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me - we value difference, not sameness #Together - harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes - it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand, with a growing presence in Asia. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk Start your career journey and join an inclusive culture that celebrates YOU! We offer 13% superannuation, flexible work and leave options. To find out more, click Apply. We encourage Aboriginal and Torres Strait Islanders to apply for this position
13/09/2019
#CLOSER # BRAVER #FASTER The Role We currently have an exciting opportunity for an insurance professional to join our Melbourne CGU team located in CBD on a 12-month assignment as an Assistant Underwriter. In this role you will focus on producing great customer service and quality underwriting outcomes for our business partners, determining the acceptability, conditions and pricing of Professional Risks products and agreeing on underwriting solutions aligned with our Underwriting guidelines. To succeed in this role, along with your experience and strong attention to detail, you will also have an excellent phone manner, strong communication and relationship building skills. This position would suit someone who is interested in pursuing a career in Underwriting. Key Responsibilities Assist in general administration duties across the team. Underwriting Professional Risk insurance, adhering to portfolio guidelines and Personal Underwriting authority Delivering exceptional sales and service to our partners within an efficient timescale, working closely with the team to ensure all priorities and deadlines are met Servicing and managing portfolios transacted through our online platform Develop strong relationships with internal and external stakeholders Have excellent written and verbal communication skills, ensuring work practises are in line with agreed guidelines and protocols Proactively encourage our client to utilise our online platforms while coaching them on some of its complexities. Referring more complex risks to Lead Underwriters or higher underwriting licence holders Skills and Experience You will preferably have experience within the insurance industry. Relevant industry qualifications e.g. ANZIIF, ANZIIF Cert IV plus field experience (desirable) Experience working with stakeholders and have excellent written and verbal communication skills Adaptability and trouble shooting skills An ambition to learn and develop Strong MS Excel capabilities About us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me - we value difference, not sameness #Together - harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes - it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand, with a growing presence in Asia. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk Start your career journey and join an inclusive culture that celebrates YOU! We offer 13% superannuation, flexible work and leave options. To find out more, click Apply. We encourage Aboriginal and Torres Strait Islanders to apply for this position
AustralianSuper is for all Australians and businesses; we put members first in everything we do with the goal of helping to create the best possible retirement outcome. More than 2.2 million members trust us to invest more than $155 billion on their behalf.
We are committed to the recruitment, development and support of a diverse workforce into an environment which is inclusive, embraces diversity in all its forms and is a place where you can be you. All roles can flex at AustralianSuper and we're happy to discuss what this can look like for you.
Here's where you come in…
To support the growth of AustralianSuper we are seeking a Communications Consultant on a 12 Month Max Term basis who will be responsible for developing and maintaining a range of engaging communications that service members and support project delivery. Reporting to the Communications Lead, this position represents an outstanding opportunity to deliver a consistent member experience across all platforms through multi-channel communications. In this role you will be an integral part of an amazing team that creates and delivers a range of communication initiatives for our members. This includes the development of print and digital assets supporting projects, product initiatives, annual statements, member letters and delivery of Product Disclosure Statements.
Your success in this role will shine through when you deliver simple and engaging communications through the use of our existing frameworks for brand voice, visual identity, customer experience and behaviour change.
You'll need…
Well-developed written and oral communication and interpersonal skills with the ability to present ideas, perspectives and issues.
Ability to organise and prioritise own workload to deliver programs on-time, and to budget, to drive simple and engaging communications.
Strong ability to convert technical concepts into plain language
High attention to detail.
Experience managing and developing a wide variety of end-to-end communications, including the copywriting, stakeholder approval, design management, production and distribution of communications across multiple channels.
Experience in Superannuation is highly advantageous
What’s next…
We believe embracing diversity in thought and perspective helps introduce new and better ways of doing business, delivering better outcomes for our members. Aboriginal and Torres Strait Islander people are encouraged to apply.
If you would like the opportunity to work in a challenging, growing and rapidly evolving environment to deliver outstanding results that benefit members, please apply now!
Agencies please note: this vacancy is being managed directly by AustralianSuper’s Recruitment team. We will contact our preferred agency partners should we require additional support. Thank you.
13/09/2019
Full Time - Flexible
AustralianSuper is for all Australians and businesses; we put members first in everything we do with the goal of helping to create the best possible retirement outcome. More than 2.2 million members trust us to invest more than $155 billion on their behalf.
We are committed to the recruitment, development and support of a diverse workforce into an environment which is inclusive, embraces diversity in all its forms and is a place where you can be you. All roles can flex at AustralianSuper and we're happy to discuss what this can look like for you.
Here's where you come in…
To support the growth of AustralianSuper we are seeking a Communications Consultant on a 12 Month Max Term basis who will be responsible for developing and maintaining a range of engaging communications that service members and support project delivery. Reporting to the Communications Lead, this position represents an outstanding opportunity to deliver a consistent member experience across all platforms through multi-channel communications. In this role you will be an integral part of an amazing team that creates and delivers a range of communication initiatives for our members. This includes the development of print and digital assets supporting projects, product initiatives, annual statements, member letters and delivery of Product Disclosure Statements.
Your success in this role will shine through when you deliver simple and engaging communications through the use of our existing frameworks for brand voice, visual identity, customer experience and behaviour change.
You'll need…
Well-developed written and oral communication and interpersonal skills with the ability to present ideas, perspectives and issues.
Ability to organise and prioritise own workload to deliver programs on-time, and to budget, to drive simple and engaging communications.
Strong ability to convert technical concepts into plain language
High attention to detail.
Experience managing and developing a wide variety of end-to-end communications, including the copywriting, stakeholder approval, design management, production and distribution of communications across multiple channels.
Experience in Superannuation is highly advantageous
What’s next…
We believe embracing diversity in thought and perspective helps introduce new and better ways of doing business, delivering better outcomes for our members. Aboriginal and Torres Strait Islander people are encouraged to apply.
If you would like the opportunity to work in a challenging, growing and rapidly evolving environment to deliver outstanding results that benefit members, please apply now!
Agencies please note: this vacancy is being managed directly by AustralianSuper’s Recruitment team. We will contact our preferred agency partners should we require additional support. Thank you.
