IAG level 4/8 Australia Ave, Sydney Olympic Park NSW 2127, Australia
25/03/2019Fixed Term Contract
#CLOSER #BRAVER #FASTER The Role The purpose of the role and your unique value add is to support the maturity uplift of Incident Management across IAG. A critical success factor for the role is a deep understanding of incident management and the ability to communicate effectively with a broad range of stakeholders to provide training and support for Incident Management. In addition, improve the data quality of the incident management database. Key Responsibilities Triage support for incident management, supporting business users with identifying and recording incidents Providing training and awareness of incident and the Incident Management process Address queries related to Incident Management process Ensure that activities on the Incident Management process are being performed at a high level of quality and that it meets its associated standards Escalating incidents/service requests if required Supporting the business in investigation and diagnosis, if required Keeping users informed of any changes to system Performing a data cleanse of the incident management database to ensure data is error free and complete Skills & Experience Experience in General insurance or financial services industry, and exposure to risk management or Incident Management role Ability to use, understand and interpret the best practice, policies and procedures to ensure adherence Competence, knowledge and information necessary to complete their role Strong communication and stakeholder management skills Graduate degree Certification in process design or communication About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand, with a growing presence in Asia. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.