IAG Sydney NSW, Australia
#Closer #Braver #Faster Dispute Resolution Consultant - 12 month fixed-term contract Sydney based Application close date 25 October The Role The Consultant, Dispute Resolution is responsible for the timely and quality management of disputes, contributing to trends and insights, and making recommendations that drive the continuous improvement of claims service and outcomes. The role reinforces IAG’s reputation as a model litigant and enables a ‘one CTP’ approach to dispute management. As part of Claims Operations, the role drives improved staff, customer, financial and risk outcomes that contribute to the overall success of CTP Claims. Key Responsibilities Own the end to end management of formal CTP dispute processes including internal reviews, regulatory complaints, and liability and threshold matters such as WPI, treatment and care, earning capacity, minor injury, etc Optimise customer and compliance outcomes through timely and high-quality management of complaints and training/coaching of staff Provide insights and recommendations to improve claims practices and outcomes and lead projects as required Contribute to contentious claims forums as needed Support the management of media enquiries as needed Contribute to the design and delivery of staff training to improve claims practice and customer experience Provide ad-hoc advice and support to staff, customers and regulators Reinforce IAG’s reputation as an industry leader and model litigant Skills & Experience Tertiary qualification/s in allied health fields Experience in dispute resolution would be ideal, but training can be provided Experience successfully interacting with and influencing senior stakeholders Demonstrated strengths in written and verbal communications Ability to balance the drive for improvement with Customer, Regulator, and Community expectations About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it’s not about labels, boxes or categories. It’s about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let’s Talk Start your career journey and join an inclusive culture that celebrates YOU! We offer 13% superannuation, flexible work and leave options. To find out more, click Apply. We encourage Aboriginal and Torres Strait Islanders to apply for this position.