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needatutor Australia
15/10/2018
Casual
Are you a mum with a background in professional education or recruitment? We are looking for tutors to work online via live learning sessions for our charities and foundations supporting people in Indigenous or remote communities. We are seeking people to hold weekly 1 hour sessions with specific students to help them in areas such as Literacy, Numeracy, Subjects, CV construction and Interviewing Skills. Sessions are casual and the time / days negotiable but you must commit to weekly sessions with the same student(s) If you are committed to helping others and would like to be part of this worthwhile project it is expected to kick off first quarter of 2019. You will be paid a negotiated rate upon confirmation for each session held. Indigenous and ESL applicants are encouraged to apply.
Broadspectrum Sydney NSW, Australia
12/10/2018
Full time - Flexible
Broadspectrum is an operations, maintenance and construction services organisation, operating globally in the resources, energy, industrial, infrastructure, rail, property and defence sectors. This is a diverse and growing business offering the training, opportunities and support you need to begin and build a successful career.     RESPONSIBILITIES The Document/Quality Controller is responsible for the delivery of the quality plan and document management systems. They are accountable for maintaining good working relationships with the client’s document control and quality personnel. The role requires exceptional attention to detail and an ability to manage competing priorities and deadlines.   Document Control  • Document control – including; document formatting, numbering, issuing, distribution and maintenance of Quality System Documentation, library maintenance and archiving of Quality Records. • Ensuring that all project personnel undertake document and correspondence management using only the appropriate systems and complete all required metadata • Use of electronic Document Management Systems such as Teambinder, Projectwise SharePoint, etc • Interface with design team and client’s document control personnel • Responsible for the issuing, control and distribution of all project information received from the client, design consultants and suppliers  • Assist implementation and ongoing development of SharePoint through life of project • Be the Site Administrator for SharePoint   Quality Control • Implements the Project Quality Plan (PQP) and quality management tools • Implements and maintains quality systems to meet requirements of ISO 9001 and BRS group quality requirements. • Conducts internal quality audits in accordance with audit schedule ensuring project systems meet requirements of relevant standard and identify opportunities for improvement • Follows up on audit outcomes, non-conformance, include driving to close out solutions including verify improvements are implemented. • Communicates with all relevant parties QA and QC expectations through inductions, workshops or other communication methods • Fosters and promotes an attitude of continuous improvement by encouraging the use of continuous improvement concepts across the work force;   POSITION REQUIREMENTS • 3-5 years + work experience in a Document/QualityControl role in a construction or industrial environment  • High level of computer skills including MS Word, Excel, Outlook, PowerPoint • IT skills in communications technology • Good knowledge of electronic document management and online project collaboration systems such as sharepoint, teambinder and projectwise. • Excellent written and verbal communication skills • Ability and confidence to engage and influence the contract team to ensure adherence and compliance with document control and management requirements • Ability to self-manage, manage others and effectively prioritise workload • Security awareness and distribution of electronic information • Understanding of ISO 9001 We acknowledge the importance of our people’s diverse experiences, talents and cultures that they bring to work with them each day. Embracing Diversity and Creating Inclusion is a key component of our Talent Management Strategy. The creation of a Diverse and Inclusive workforce is central to our ability to unlock potential and enhance our success, creating a high-performance business.   Position Reference Number: 101615            
Apple Sydney NSW, Australia
12/10/2018
Part time
Job Summary After customers purchase our products, you’re the one who helps them get more out of their new Apple technology. Your day in the Apple Store is filled with a range of focused support and service tasks. Whether you’re helping customers get started with the Mac or finding answers to their questions about other Apple devices, you’re ready to share knowledge and provide exceptional assistance. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Key Qualifications Ability to assess customers’ support needs when they arrive, then provide solutions or refer them to other team members Flexibility to regularly rotate through different technical specialities and skill sets Ability to thrive on change as products evolve Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Apple. When a customer needs assistance, you quickly assess their situation. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. At other times, you refer customers to Support team members who get them up and running again. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. The entire store team benefits from your commitment to providing the best care for customers. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Additional Requirements •You have excellent time management skills and can make decisions quickly. •You maintain composure and customer focus while troubleshooting and solving issues. •You reassure customers when delivering product diagnoses and potential solutions.
Apple Perth WA, Australia
12/10/2018
Part time
Job Summary After customers purchase our products, you’re the one who helps them get more out of their new Apple technology. Your day in the Apple Store is filled with a range of focused support and service tasks. Whether you’re helping customers get started with the Mac or finding answers to their questions about other Apple devices, you’re ready to share knowledge and provide exceptional assistance. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Key Qualifications Ability to assess customers’ support needs when they arrive, then provide solutions or refer them to other team members Flexibility to regularly rotate through different technical specialities and skill sets Ability to thrive on change as products evolve Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Apple. When a customer needs assistance, you quickly assess their situation. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. At other times, you refer customers to Support team members who get them up and running again. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. The entire store team benefits from your commitment to providing the best care for customers. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Additional Requirements •You have excellent time management skills and can make decisions quickly. •You maintain composure and customer focus while troubleshooting and solving issues. •You reassure customers when delivering product diagnoses and potential solutions.
Apple Melbourne VIC, Australia
12/10/2018
Part time
Job Summary As a Specialist, you help create the energy and excitement around Apple products, providing the right solutions and getting products into customers’ hands. You understand that the Apple Store is dedicated to delivering a customer experience that’s unlike any other. It starts with you discovering customers’ needs. And with the support of your store team members, you match those needs with the right products. Every day is an opportunity for you to turn another Apple Store visitor into a loyal Apple customer. Key Qualifications Ability to deliver great customer experiences in a very active environment and to be invigorated by constant personal interaction. Strong interest in technology, particularly Apple products, and agility at learning new products and features. Strong communication skills that let you converse as freely and comfortably with small groups as with individual customers. Description As a Specialist, you’re highly skilled at uncovering customers’ needs, then following through with enlightening solutions. Not only are you the first person customers meet when they enter the store, you’re also the person who guides them — advising, selling and even setting up their new products. You perform other roles within the store too, whether it’s maintaining visual merchandising or assisting team members. Always curious, you stay on top of news about products and initiatives, ready to apply your learning in customer interactions. Your success is measured by team and individual productivity as well as overall store performance. You’re proud to represent Apple, and you get great satisfaction from helping customers develop lifelong relationships with Apple. Additional Requirements •You’re passionate about Apple and eager to share that passion with others. •You’re willing to learn and embrace Apple’s unique style of service. •You have strong people skills — you’re approachable, a good listener and empathetic. •You’ll need to be flexible with your schedule. Your work hours will be based on business needs.
Apple Brisbane QLD, Australia
12/10/2018
Part time
Job Summary After customers purchase our products, you’re the one who helps them get more out of their new Apple technology. Your day in the Apple Store is filled with a range of focused support and service tasks. Whether you’re helping customers get started with the Mac or finding answers to their questions about other Apple devices, you’re ready to share knowledge and provide exceptional assistance. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Key Qualifications Ability to assess customers’ support needs when they arrive, then provide solutions or refer them to other team members Flexibility to regularly rotate through different technical specialities and skill sets Ability to thrive on change as products evolve Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Apple. When a customer needs assistance, you quickly assess their situation. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. At other times, you refer customers to Support team members who get them up and running again. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. The entire store team benefits from your commitment to providing the best care for customers. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Additional Requirements •You have excellent time management skills and can make decisions quickly. •You maintain composure and customer focus while troubleshooting and solving issues. •You reassure customers when delivering product diagnoses and potential solutions.
Apple Sydney NSW, Australia
12/10/2018
Part time
Job Summary At the Apple Store, you maintain customers’ trust in Apple as the skilled expert, troubleshooting and repairing products. You use problem-solving and people skills to assure Genius Bar customers of swift resolutions to their technical problems. You also educate your team members about products, while independently keeping your own technical know-how up to date. With your customer service brilliance and empathetic nature, you provide Genius advice and support every day. Key Qualifications Strong people skills and a knack for problem solving. Ability to maintain composure and customer focus while troubleshooting and solving technical issues. Ability to adhere to a schedule of customer appointments. Description As a Genius, you provide insightful advice and friendly, hands-on technical support to Apple customers in need. You quickly diagnose product issues on the spot, explaining situations with patience and empathy. After determining whether repairs can be done or a replacement is needed, you offer solutions to quickly get users up and running again. Even if you’re juggling more than one customer, you stay conscious of their time demands as well as your own. You fulfil Apple’s service commitment with style, speed and skill. And you earn the trust of customers and co-workers alike as you offer guidance, knowledge, and even tips and training. Additional Requirements •You have an aptitude for acquiring skills in technical repairs and an eagerness to learn. •You have excellent time management skills and can make decisions quickly. •You’ll need to be flexible with your schedule. Your work hours will be based on business needs.
Apple Melbourne VIC, Australia
12/10/2018
Part time
Job Summary At the Apple Store, you maintain customers’ trust in Apple as the skilled expert, troubleshooting and repairing products. You use problem-solving and people skills to assure Genius Bar customers of swift resolutions to their technical problems. You also educate your team members about products, while independently keeping your own technical know-how up to date. With your customer service brilliance and empathetic nature, you provide Genius advice and support every day. Key Qualifications Strong people skills and a knack for problem solving. Ability to maintain composure and customer focus while troubleshooting and solving technical issues. Ability to adhere to a schedule of customer appointments. Description As a Genius, you provide insightful advice and friendly, hands-on technical support to Apple customers in need. You quickly diagnose product issues on the spot, explaining situations with patience and empathy. After determining whether repairs can be done or a replacement is needed, you offer solutions to quickly get users up and running again. Even if you’re juggling more than one customer, you stay conscious of their time demands as well as your own. You fulfil Apple’s service commitment with style, speed and skill. And you earn the trust of customers and co-workers alike as you offer guidance, knowledge, and even tips and training. Additional Requirements •You have an aptitude for acquiring skills in technical repairs and an eagerness to learn. •You have excellent time management skills and can make decisions quickly. •You’ll need to be flexible with your schedule. Your work hours will be based on business needs.
Apple Perth WA, Australia
12/10/2018
Part time
Job Summary At the Apple Store, you maintain customers’ trust in Apple as the skilled expert, troubleshooting and repairing products. You use problem-solving and people skills to assure Genius Bar customers of swift resolutions to their technical problems. You also educate your team members about products, while independently keeping your own technical know-how up to date. With your customer service brilliance and empathetic nature, you provide Genius advice and support every day. Key Qualifications Strong people skills and a knack for problem solving. Ability to maintain composure and customer focus while troubleshooting and solving technical issues. Ability to adhere to a schedule of customer appointments. Description As a Genius, you provide insightful advice and friendly, hands-on technical support to Apple customers in need. You quickly diagnose product issues on the spot, explaining situations with patience and empathy. After determining whether repairs can be done or a replacement is needed, you offer solutions to quickly get users up and running again. Even if you’re juggling more than one customer, you stay conscious of their time demands as well as your own. You fulfil Apple’s service commitment with style, speed and skill. And you earn the trust of customers and co-workers alike as you offer guidance, knowledge, and even tips and training. Additional Requirements •You have an aptitude for acquiring skills in technical repairs and an eagerness to learn. •You have excellent time management skills and can make decisions quickly. •You’ll need to be flexible with your schedule. Your work hours will be based on business needs.
Apple Perth WA, Australia
12/10/2018
Part time
Job Summary As a Specialist, you help create the energy and excitement around Apple products, providing the right solutions and getting products into customers’ hands. You understand that the Apple Store is dedicated to delivering a customer experience that’s unlike any other. It starts with you discovering customers’ needs. And with the support of your store team members, you match those needs with the right products. Every day is an opportunity for you to turn another Apple Store visitor into a loyal Apple customer. Key Qualifications Ability to deliver great customer experiences in a very active environment and to be invigorated by constant personal interaction. Strong interest in technology, particularly Apple products, and agility at learning new products and features. Strong communication skills that let you converse as freely and comfortably with small groups as with individual customers. Description As a Specialist, you’re highly skilled at uncovering customers’ needs, then following through with enlightening solutions. Not only are you the first person customers meet when they enter the store, you’re also the person who guides them — advising, selling and even setting up their new products. You perform other roles within the store too, whether it’s maintaining visual merchandising or assisting team members. Always curious, you stay on top of news about products and initiatives, ready to apply your learning in customer interactions. Your success is measured by team and individual productivity as well as overall store performance. You’re proud to represent Apple, and you get great satisfaction from helping customers develop lifelong relationships with Apple. Additional Requirements •You’re passionate about Apple and eager to share that passion with others. •You’re willing to learn and embrace Apple’s unique style of service. •You have strong people skills — you’re approachable, a good listener and empathetic. •You’ll need to be flexible with your schedule. Your work hours will be based on business needs.
Apple Brisbane QLD, Australia
12/10/2018
Part time
Job Summary At the Apple Store, you maintain customers’ trust in Apple as the skilled expert, troubleshooting and repairing products. You use problem-solving and people skills to assure Genius Bar customers of swift resolutions to their technical problems. You also educate your team members about products, while independently keeping your own technical know-how up to date. With your customer service brilliance and empathetic nature, you provide Genius advice and support every day. Key Qualifications Strong people skills and a knack for problem solving. Ability to maintain composure and customer focus while troubleshooting and solving technical issues. Ability to adhere to a schedule of customer appointments. Description As a Genius, you provide insightful advice and friendly, hands-on technical support to Apple customers in need. You quickly diagnose product issues on the spot, explaining situations with patience and empathy. After determining whether repairs can be done or a replacement is needed, you offer solutions to quickly get users up and running again. Even if you’re juggling more than one customer, you stay conscious of their time demands as well as your own. You fulfil Apple’s service commitment with style, speed and skill. And you earn the trust of customers and co-workers alike as you offer guidance, knowledge, and even tips and training. Additional Requirements •You have an aptitude for acquiring skills in technical repairs and an eagerness to learn. •You have excellent time management skills and can make decisions quickly. •You’ll need to be flexible with your schedule. Your work hours will be based on business needs.
Apple Brisbane QLD, Australia
12/10/2018
Part time
Job Summary As a Specialist, you help create the energy and excitement around Apple products, providing the right solutions and getting products into customers’ hands. You understand that the Apple Store is dedicated to delivering a customer experience that’s unlike any other. It starts with you discovering customers’ needs. And with the support of your store team members, you match those needs with the right products. Every day is an opportunity for you to turn another Apple Store visitor into a loyal Apple customer. Key Qualifications Ability to deliver great customer experiences in a very active environment and to be invigorated by constant personal interaction. Strong interest in technology, particularly Apple products, and agility at learning new products and features. Strong communication skills that let you converse as freely and comfortably with small groups as with individual customers. Description As a Specialist, you’re highly skilled at uncovering customers’ needs, then following through with enlightening solutions. Not only are you the first person customers meet when they enter the store, you’re also the person who guides them — advising, selling and even setting up their new products. You perform other roles within the store too, whether it’s maintaining visual merchandising or assisting team members. Always curious, you stay on top of news about products and initiatives, ready to apply your learning in customer interactions. Your success is measured by team and individual productivity as well as overall store performance. You’re proud to represent Apple, and you get great satisfaction from helping customers develop lifelong relationships with Apple. Additional Requirements •You’re passionate about Apple and eager to share that passion with others. •You’re willing to learn and embrace Apple’s unique style of service. •You have strong people skills — you’re approachable, a good listener and empathetic. •You’ll need to be flexible with your schedule. Your work hours will be based on business needs.
Apple Melbourne VIC, Australia
12/10/2018
Part time
Job Summary After customers purchase our products, you’re the one who helps them get more out of their new Apple technology. Your day in the Apple Store is filled with a range of focused support and service tasks. Whether you’re helping customers get started with the Mac or finding answers to their questions about other Apple devices, you’re ready to share knowledge and provide exceptional assistance. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Key Qualifications Ability to assess customers’ support needs when they arrive, then provide solutions or refer them to other team members Flexibility to regularly rotate through different technical specialities and skill sets Ability to thrive on change as products evolve Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Apple. When a customer needs assistance, you quickly assess their situation. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. At other times, you refer customers to Support team members who get them up and running again. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. The entire store team benefits from your commitment to providing the best care for customers. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Additional Requirements •You have excellent time management skills and can make decisions quickly. •You maintain composure and customer focus while troubleshooting and solving issues. •You reassure customers when delivering product diagnoses and potential solutions.
IAG East Melbourne VIC 3002, Australia
12/10/2018
Part time
Closer #Braver #Faster The Role We have part time permanent positions available for Claims Consultants to join our Claims team at Mulgrave, Melbourne. This role also expects candidates to work from home after 3 months of successful training.  The purpose of the role and your unique contribution is to be responsible for providing world class customer claims experiences. Ensuring we are empathetic in the time of need and provide absolute clarity and direction on how we manage the claim. You will also be responsible for driving productivity, cost and quality outcomes aligned to our short tail claims strategy. Start date: 22nd of October 2018. Training: For 3 weeks, training will be full time, Monday to Friday and between the hours of 8am to 4pm. Roster: We have two shift patterns available and require candidates to be available either Monday to Friday 3pm to 10pm OR Tuesday to Saturday 3pm to 10pm. Contracted hours: 25 hours per week, 5 hours working per day.   Key Accountabilities Deliver performance against business Key Performance Indicators * Taking ownership on every call and being accountable for outcomes * Drive cost through promoting our partner repairer network * Address and resolve customer complaints associated with the claims function, within agreed timeframes * Accurately record and manage customer claims to mitigate risk of leakage (compliance) * Provide an effortless claims experience for our customers measured through CAS results and verbatim feedback and Quality Listening * Demonstrate Closer, Braver, Faster and live by the values of our Spirit   Skills and Experience * Strong customer service experience * A positive attitude and open mind to change and collaboration within the team * Demonstrated ability to show empathy towards customers * The ability to problem solve effectively and independently  * The ability to work within a fast paced customer contact environment * Strong interpersonal skills  * Confident computer skills and ideally proficient in MS Office   About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: * #Proud to be me – we value difference, not sameness * #Together – harnessing our collective wisdom enables us to be our best for our customers & each other * #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance.    Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
IAG Northern Territory, Australia
12/10/2018
Full time
#Closer #Braver #Faster The Role CGU has an exciting opportunity for a Claims Consultant / Case Manager to join our NT Workers Compensation claims team managing a Long Tail Management (LTM) portfolio based in Darwin. The Claims Consultant position would suit someone who thrives in a case management environment and enjoys working with people. The primary purpose of the Claims Consultant role is to assist in the management of Workers Compensation claims with the aim to help injured worker's recovery and return to work as quickly and safely as possible. Key Responsibilities * Collaborate with the injured worker, their employer and health professionals to achieve a safe & sustainable return to work * Implement and ongoing review of claim management strategies * Provide exceptional customer service to employers and build relationships with all stakeholders * Attend and participate in Claims Reviews or other employer engagement as appropriate to the portfolio * Review claims and to ensure entitlements are appropriate in accordance with relevant legislation & guidelines * Manage other core claims management functions such as weekly compensation and medical expense benefit Skills & Experience * Similar experience in Claims / Case Management preferred (Allied Health, Super, other insurance lines) * NT Return to Work Act experience is highly desired but not essential for this role  * Well-developed interpersonal skills and clear and professional communicator * Ability to build rapport and establish relationships * Resilient, displays empathy and able to communicate with all walks of life * Displays a drive for results and is outcome focused * Ability to prioritise and manage time effectively About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness#Together – harnessing our collective wisdom enables us to be our best for our customers & each other#No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we doIAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
IAG New South Wales, Australia
12/10/2018
Full time
#CLOSER #BRAVER #FASTER * This role offers Flexibility and Autonomy * Be based in Sydney Metro or North West Rural NSW    * Join a Friendly and Supportive Team The Role As a Technical Assessor, you will use your trade expertise to assess domestic property claims, prepare detailed assessment reports, write and validate scopes of works, maintain cost control, ensure work is completed to the highest standards and support our Claims team.  The environment is fast paced requiring you to be organized with superior time management skills to ensure you can complete a challenging workload within tight deadlines.  The Technical Assessor role is pivotal to delivering an industry leading claims experience for our customers. Key Responsibilities * Deliver exceptional customer service by setting clear expectations around timelines, next steps, accountabilities and actioning what we commit to doing. * Effectively manage your time to ensure your availability to assess, investigate, quantify the repair required and provide a detailed report, scope of works and a repair/replace/settlement recommendation to the claims Case Manager within 72 hours of attendance.  * Drive for cost effective solutions with our Partner Network to meet the agreed target for average claims cost (TBA)  * Contribute to our Customer Advocacy and Partner NPS score by delivering on effective and efficient performance routines * Drive effective and efficient assessment processes by identifying areas for continuous Improvement  * Work collaboratively with the Claims Case Manager, Supply Chain and our Partner network to optimise outcomes and to address and resolve complex issues and to ensure the resolution of any complaints within agreed timeframes   Keys skills and experience required * Trade Qualification * Driver's license * Experience in writing and preparing medium to large loss Scope of Works and repair schedule management/supervision * Experience in preparation of detailed Assessment Reports * Background in domestic dwelling construction & repair About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. We own some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
IAG level 4/8 Australia Ave, Sydney Olympic Park NSW 2127, Australia
12/10/2018
Full time
#CLOSER #BRAVER #FASTER The Role You will provide support within the Group Actuarial team in promoting the understanding of uncertainty associated with the Group's material risks to Executive and Senior Business leaders across Australia, NZ and IAG's Asian Joint Ventures.  The role supports the office of the Chief Actuary in modelling and advising on the valuation of insurance liabilities and risk-based capital.  The role offers a unique opportunity to manage the Internal Capital Model (ICM), which supports the Group's economic capital decision-making. The role requires, and will develop, an understanding of complex data, dynamic financial analysis (DFA), and the financial mechanisms of a general insurer. The ICM offers a big picture view across pricing, reserving, investment and economic data, natural catastrophes, and reinsurance. The team primarily uses SQL (data storage and manipulation), Igloo (DFA simulation software) and Excel (project analysis). We are looking for someone who is interested in financial modelling, programming and automation. Qualifications & Experience * Tertiary qualifications in an appropriate Technical discipline e.g. Actuarial, Statistics, Mathematics, Data Science, Finance, Engineering * Practical experience with analytical software such as SAS, Excel, SQL, R or Python * A good communicator and team player  About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand, with a growing presence in Asia. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance. Benefits * Support offered for Actuarial studies * 13% Super * 50% insurance discounts * Flexible work and leave options * Recognition and reward program Start your career journey with us and click ‘Apply'! We encourage Aboriginal and Torres Strait Islanders to apply for this position.
IAG Perth WA, Australia
12/10/2018
Full time
#Closer #Braver #Faster The Role This 12 month contract will see you take ownership of a portfolio of clients and manage their claims from notification through to finalisation, building long term customer relations internally and externally to all key stakeholders and intermediaries.  Key Responsibilities * Manage claims to achieve early resolution and financial savings within company procedures and protocols including all litigated claims within designated authority levels, whilst maintaining adequate reserves to meet claims costs. * Provide a high level of client service and assists customers in developing their knowledge of workers' compensation claims management through direct advice. * Under guidance, prepare and conduct dispute hearings at WorkCover WA's Conciliation and Arbitration Service following the internal IDRP procedures. Attend formal and informal conferences, including District Court conferences to discuss settlement of claims within delegated authority levels. * Manage claims to ensure compliance with all legislative, WorkCover and internal requirements. * Ensure that claims are managed within financial authorities and in the best interest of IAG and the policyholder  * Operate various systems, equipment and technologies data entry of claim information Skills & Experience * Experience in customer service and stakeholder management * Experience within Workers Compensation * Excellent written and verbal communication skills * Strong problem solving and negotiating skills * Aptitude to establish and maintain positive working relationships in collaborative team environment About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk Start your career journey and join an inclusive culture that celebrates YOU! We offer 13% superannuation, flexible work and leave options. To find out more, click Apply. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
IAG 20/37-39 Albert Rd, Melbourne VIC 3004, Australia
12/10/2018
#CLOSER #BRAVER #FASTER The Role This 9 month contract position (commencing mid December) is to provide a strong connection between the business and the property function to ensure the property portfolio is effectively managed in response to the strategies of the business. You will ensure the embedment and maintain of the integrity of the agreed National Workplace Guidelines across the National Portfolio. Key Responsibilities * Key contact point for the relevant businesses for all property related queries * Understanding of the portfolio metrics and targets in order to drive appropriate behaviours in the business * Optimise the portfolio performance against external benchmarking * Understand the National Workplace Guidelines and ensure adherence to the guidelines in all new fit-outs and operational workplaces * Assess the divisional business strategies and devise Property Strategies that are well aligned * Work with IAG's Lease consultant to understand critical lease dates and advise on strategy implications Skills & Experience * Significant work experience in corporate real estate * Well developed interpersonal skills and ability to manage relationships with key stakeholders, including managing expectations * Sound experience in project management and ability to manage projects to budget * Well developed time management skills and ability to meet deadlines and coordinate others to meet milestones * People management skills and ability to coach and develop (preferred) * Undergraduate qualification in Property or related field, or demonstrated equivalent experience About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.  
IAG Perth WA, Australia
12/10/2018
#Closer #Braver #Faster The Role This role will see you provide an exceptional standard of service and support to Area Managers, Account Managers & Authorised Representatives, to maximise sales performance and help achieve their sales and service objectives. This position can be based either in Melbourne or Brisbane based on candidate preference. Please note this is a 12 month fixed term contract role, a perfect opportunity to gain exposure to a dynamic sales environment with IAG. Key Responsibilities * Respond to queries from WFI customers, relating to client accounts, amendments, adjustments and modifications to insurances policies * Maintain control of outstanding debtors to ensure debts are managed in line with KPIs * Complete required policy lifecycle actions such as quotations, new business uploads, renewals, endorsements, referrals & retention calls Skills and Experience * Outstanding communication and interpersonal skills (both written and verbal) * Excellent time management skills * Ability to work as a team player * Excellent telephone etiquette skills * Can do attitude and self-motivated individual About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness#Together – harnessing our collective wisdom enables us to be our best for our customers & each other#No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk Start your career journey and join an inclusive culture that celebrates YOU! We offer 13% superannuation, flexible work and leave options. To find out more, click Apply. We encourage Aboriginal and Torres Strait Islanders to apply for this position.