IAG Brisbane QLD, Australia
#Closer #Braver #Faster The Role Permanent full-time position for a Face to Face Services consultant to work in our Toowoomba office. You will manage inbound and outbound calls from our new and existing customers by providing exceptional customer service and support with policy changes. In this role you will strive to provide optimal customer service and tailored solutions for our Clients. If you are looking for a strong team environment, an opportunity for progression and development in a front-line sales and service focussed role, then this is the role for you! Key Responsibilities Manage a high volume of enquiries from customers An ability to upsell IAG products and services to customers Meeting and exceeding targets and KPI’s A strong ability to problem solve, show resilience and work well in a high-pressure environment Sound understanding of the suite of products and services to confidently sell these to customers Skills & Experience Strong customer focus and ability to connect with customers Excellent telephone etiquette skills Outstanding communication and interpersonal skills (both written and verbal) Ability to make decisions and work within business rules and processes Excellent time management skills Ability to work as a team player Let's Talk Start your career journey and join an inclusive culture that celebrates YOU! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.