IAG Melbourne VIC, Australia
14/12/2018Fixed Term Contract
#Closer #Braver #Faster The Role IAG has an exciting opportunity for a customer focused individual to join our Claims team based in Melbourne CBD. The Claims Consultant position would suit someone who thrives in a customer focused environment and enjoys working with people. Key Responsibilities Lodging, evaluating and arranging claims repairs and settlement for our customers in a timely and efficient manner Provide exceptional customer service to employers and build relationships with all stakeholders Answering and actioning queries in line with business KPI's and to service standards Providing updates and seeking additional information from our customers, business partners and third party stakeholders to bring resolution to claims Determining and negotiating liability with third parties and their representatives, seeking payment where necessary Organising payment and settlement of claims in line with business process and relevant legislations Skills & Experience Proven customer service experience dealing with direct or indirect customers Passion to learn and develop. Well-developed interpersonal skills and clear and professional communicator Resilient, displays empathy and able to communicate with all walks of life Displays a drive for results and is outcome focused Ability to prioritise and manage time effectively About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me - we value difference, not sameness #Together - harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes - it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.