Search Jobs

Connect with family friendly employers and flexible roles

Latest Jobs

IAG Brisbane QLD, Australia
21/08/2019
#Closer #Braver #Faster   The Role Permanent full-time position for a Face to Face Services consultant to work in our Toowoomba office. You will manage inbound and outbound calls from our new and existing customers by providing exceptional customer service and support with policy changes. In this role you will strive to provide optimal customer service and tailored solutions for our Clients. If you are looking for a strong team environment, an opportunity for progression and development in a front-line sales and service focussed role, then this is the role for you!   Key Responsibilities Manage a high volume of enquiries from customers An ability to upsell IAG products and services to customers Meeting and exceeding targets and KPI’s A strong ability to problem solve, show resilience and work well in a high-pressure environment Sound understanding of the suite of products and services to confidently sell these to customers    Skills & Experience Strong customer focus and ability to connect with customers Excellent telephone etiquette skills Outstanding communication and interpersonal skills (both written and verbal) Ability to make decisions and work within business rules and processes Excellent time management skills Ability to work as a team player   Let's Talk  Start your career journey and join an inclusive culture that celebrates YOU! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.  
IAG Brisbane QLD, Australia
21/08/2019
#Closer #Braver #Faster   The Role 12 month fixed-term contract position availible for a Face to Face Services consultant to work in our Toowoomba office. You will manage inbound and outbound calls from our new and existing customers by providing exceptional customer service and support with policy changes. In this role you will strive to provide optimal customer service and tailored solutions for our Clients. If you are looking for a strong team environment, an opportunity for progression and development in a front-line sales and service focussed role, then this is the role for you!   Key Responsibilities Manage a high volume of enquiries from customers An ability to upsell IAG products and services to customers Meeting and exceeding targets and KPI’s A strong ability to problem solve, show resilience and work well in a high-pressure environment Sound understanding of the suite of products and services to confidently sell these to customers    Skills & Experience Strong customer focus and ability to connect with customers Excellent telephone etiquette skills Outstanding communication and interpersonal skills (both written and verbal) Ability to make decisions and work within business rules and processes Excellent time management skills Ability to work as a team player   Let's Talk  Start your career journey and join an inclusive culture that celebrates YOU! We offer 13% superannuation, flexible work and leave options. To find out more, click Apply.   We encourage Aboriginal and Torres Strait Islanders to apply for this position
IAG
21/08/2019
National opportunity Full time Permanent position The role: You will be responsible for driving the overall P&L outcomes of the Professional Risks (PR) portfolios across our Australian Division.  Accountabilities include achieving targeted NPS, growth, profit, and retention targets. The role requires in-depth portfolio management to achieve the business plan including strategic pricing and underwriting strategy. We are able to offer you work diversity as the position may cut across professional financial lines and public and products liability insurance. Key Responsibilities:     Drive positive outcomes by defining the strategy to achieve required P&L targets for the portfolio, including growth and retention opportunities and channel profitability Achieve customer growth and retention, along with Customer & Broker NPS targets /actuals through ongoing monitoring and appropriate responses across the value chain Be a driving force in operational performance by undertaking product, pricing and underwriting through thorough design and implementation of innovative and sustainable strategies Adhere to our governance and risk policies, along with setting the authority criteria for professional risks underwriting licenses Work closely and effectively across Australia Division, being a role model and influencer adopted of our customer centric model   Experience& Skills To be successful in this position, you will possess the following: Substantial experience working in a professional risks underwriting or technical position and understands the current product landscape P&L ownership experience Strong product line and insurance pricing knowledge, with the ability to deliver product line processes and strategies Knowledge of tools and techniques of analyzing potential risks exposure and risk control methodology, with the ability to translate them into programs that control losses at corporate and local levels Be seen as an Innovator - Understand the value of innovation and have the ability to develop new ideas and initiatives that improve the performance of the organisation Consistently produce Results – Have the passion and resilience to get things done  Natural authentic negotiator, with ability to utilise assigned resources and leverage resources to achieve outcomes Strong Business acumen and Strategic thinking/ Visionary skills - Understanding of the value of articulating an intended business outcome and ability to communicate in a style that motivates others to superior performance and challenge the status quo   About Us  IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance.  The team We are a team that are made up of experience in Underwriting, Analytics and Actuarial, Product and Pricing, Portfolio Management and Strategy. Our key stakeholders include business distribution teams, claims, reserving, reinsurance and actuary specialists and external partners such as brokers. In return, we offer you the opportunity to grow your skillset, join a diverse and inclusive culture and work with a supportive manager and a values driven organisation that has delivered strong historical results. Some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts.  We encourage Aboriginal and Torres Strait Islanders to apply for this position. Applicaiton closing date : Wednesday 4th September 2019 #LI-AU
IAG Sydney NSW, Australia
21/08/2019
#CLOSER #BRAVER #FASTER The Role  The purpose of the role is to support the Group Operational Risk & Assurance team (Operational Risk, Fraud & Corruption, IT Risk, Assurance, Financial Crime and Operational Resilience) to provide independent 2nd Line specialist oversight, challenge and advice across the Group Operational Risk Framework, Fraud & Corruption Framework and Business Continuity Framework. Working collaboratively to enhance processes which foster a risk aware culture through the consistent interpretation and application of the Frameworks and associated policies.   Key Responsibilities Provide independent specialist second line oversight, challenge and advice to further mature and embed Group level Operational Risk frameworks Working collaboratively across the Group Operational Risk team to inform and recommend changes to Group Operational Risk Frameworks, Policies and Procedures. Design & implement the oversight approach for user developed applications to ensure appropriate control measures are in place Provide independent oversight regarding the strength of the relevant control environments and alignment with approved Risk Appetite, including the development and maintenance of a consist set of controls and KRI’s (& RAS metrics) across the Group Identify Group-wide themes, insights, emerging risks, incidents and issues to inform valuable discussions with Business Risk Advisors to ensure a coordinated and effective response Challenge the status quo by identifying, recommending and implementing changes to simplify and enhance business processes  Undertake continuous monitoring to identify gaps in the quality of risk data, (including Risk Profiles, Controls and Action tracking), making recommendations to ensure the consistency, validity and integrity of data can be relied upon for aggregation, monitoring, assessment and reporting across the Group Develop key documents and presentation packs for Group Operational Risk including: risk aggregation, scenario analysis, crisis simulations and other workshops, taking minutes of meetings when required   Skills & Experience Minimum of 3 years’ experience in Risk Management or a related Risk discipline in first and/or second line roles Experience in the implementation of Risk Frameworks in a Financial Services business (Insurance, Banking, Superannuation) Excellent communication skills (verbal and written) Proven relationship/stakeholder management skills  Demonstrated business acumen with the ability to translate risk theory into practical application which supports uplift in risk maturity Demonstrated ability to work collaboratively across broader groups to deliver desired outcomes Experience in project delivery, change programs or similar About Us  At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to:  #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it’s not about labels, boxes or categories. It’s about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand, with a growing presence in Asia. IAG owns some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance.    Let’s Talk  Start your career journey with us and click ‘Apply’! Applications Close 30th August In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts.  We encourage Aboriginal and Torres Strait Islanders to apply for this position.    

Jobseekers

Upload your resume so employers can connect with you directly
Upload Resume

Employers

Post your job and connect with 30,000+ mothers
Post A Job