IAG

IAG is the largest general insurance group in Australia and New Zealand owning some of the region's must trusted brands and we are committed to providing a supportive, diverse and inclusive work culture for our employees.

IAG Melbourne VIC, Australia
18/11/2018
#CLOSER #BRAVER #FASTER The Role Stepping into our exciting, hardworking and award-winning world of Cyber Security you will manage multiple small to medium sized Cyber Security projects as part of our security uplift program. The location for this role will be based at 181 William St, Melbourne. This is a 6 month contract (daily rate). Key Responsibilities: Project management of multiple Cyber Security initiatives that form part of our overall program of work Planning and delivery of projects within budget, time, scope and constraints to agreed deadlines, pro-actively managing risks and issues Project reporting and budget control to ensure the delivery remains on track and within budget.  Resource estimation and forecasting Extensive use of Jira and PowerPoint for reporting, Excel for budget management of initiatives, and Jira and MS Project for scheduling Stakeholder management, advance business engagement and regular communication of Cyber Shield program to key technology and business stakeholders Skills & Experience Proven experience of end to end project management of multiple Cyber Security and Risk simultaneous projects, delivering capability enhancement, foundation uplift and improvements across within the Insurance or Financial services industry Extensive experience as a Project Manager with more recent experience as a Senior Project Manager, leading multiple teams and vendors across various disciplines, managing multiple projects in a complex, matrix environment Experience in delivering in an organisation operating in Agile, adopting the required project methodology that the project demands.  Use of Jira or more structured methods for tracking Management of project budgets up to $5 million and over. Excellent financial control of budgets and resource and time estimation skills for their projects. Strong stakeholder management skills.  Must be able to negotiate with the vendor and have good vendor relationship management skills A can-do attitude and a good team player, but able to work independently and effectively on their own, without much direction. Appropriate Cyber Security and IT relevant industry experience About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. We own some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk Start your career journey with us and click ‘Apply'! We encourage Aboriginal and Torres Strait Islanders to apply for this position.  
IAG Level 2/1 Oxford St, Surry Hills NSW 2010, Australia
16/11/2018
The Role As our Manager - IT Asset Management you will provide a unique contribution as you will manage a system of work in which drives sustainable value across IAG's Technology Assets. You will have the opportunity to develop your capabilities and skills so that they can be utilised more broadly within our Group Technology function and IAG. The location for this role will be based at 201 Sussex St, Sydney and is a 6-month contract (daily rate). Key Responsibilities: Develop and implement an IT Asset Management strategy Lead the management of asset inventory, compliance, life cycle planning through policies, process and technology Plan and report on software and hardware asset inventories and audits Manage and develop mitigation plans for risks / gaps in software and hardware estate Oversee the Technology Asset budget(s) with support from commercial stakeholders Skills & Experience Significant proven experience with IT Asset Management Proven interpersonal and communication skills, networking and stakeholder management skills Proven negotiation and influencing skills Proven reporting and research skills Strong experience with complex contractual agreements regarding IT property asset environment A strong working knowledge of best practice IT Vendor Management frameworks Review key processes to achieve continuous improvement and the innovation of products and services Strong Project / Program Management skills About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. We own some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk Start your career journey with us and click ‘Apply'! We encourage Aboriginal and Torres Strait Islanders to apply for this position.  
IAG Sydney NSW, Australia
16/11/2018
Full Time - Flexible
#Closer #Braver #Faster The Role We currently have multiple opportunities for full-time Sales and Service Consultants to join our NRMA team. This is an exciting opportunity to join a flexible staffing team that will see you be the first point of contact for our customers. In this position you will be responsible for handling incoming calls and enquiries from new and existing customers to assist them in choosing the right coverage and other general enquiries that they may have. To be successful in this position you will be a customer focused individual with excellent communication skills, strong ability to build rapport and identify sales opportunities that are in line with customer's needs. These positions will be commencing on 14th January 2019 working 37.5 hours per week with available shifts operating across Monday to Friday on a rotating roster between 8am and 8pm. 3 weeks of fulltime paid training will be provided based in our Parramatta office. You will continue your learning in our office for 6 months, with the opportunity to transition to a flexible working arrangement of working from home.  Here are just a few things our employees love about flexible working options: “Flexible working hours means I can pick up more hours when we are busy” “Working from the office and retail sites gives me a mix of helping my customers over the phone and face to face”. “Working from home has bonded the team by sharing information and tips though instant messaging online” “I have set up my home office just how I want it” “You have lots of support” Key Responsibilities Support customers by helping them understand insurance and assisting them in choosing the right level of cover for the things they value most.  Through quality conversations with new and existing customers, providing them with the peace of mind that comes from an organisation who will be there to HELP in times of need. Attend and partake in the office based training and team meetings on a regular basis.  Work flexibly to meet the needs of the business based on customer demand Strive to achieve business based targets and outcomes which include sales and retention of business Skills & Experience Independent problem solving skills A strong customer focus and ability to connect with customers A proactive approach and resilience to overcome customer objections Experience working in a Sales environment and achieving Sales Targets Ability to work in a team environment both virtually and in office Flexible, Self-sufficient and happy to work in various channels Live within 1 hours distance from our Parramatta office (required) To work from home, you will need to have a home phone line, high speed internet connection and a private home office set up. About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me - we value difference, not sameness #Together - harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes - it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand, with a growing presence in Asia. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, WFI and Swann Insurance. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
IAG level 4/8 Australia Ave, Sydney Olympic Park NSW 2127, Australia
16/11/2018
Full Time - Flexible
The Role As our Manager – Technology (ICT) Procurement you will manage a system of work in which drives sustainable value across Technology 3rd party spend. You will also have the opportunity to develop your capabilities and skills so that they can be utilised more broadly within Group Technology and IAG. The location for this role will be based at 201 Sussex St, Sydney and is a 6-month contract (daily rate). Key Responsibilities: Ensure Technology Procurement has a clearly defined strategy and plan to execute Coach and develop Technology Procurement team members Oversee a portfolio of Technology Procurement category strategies and events to maximise savings, minimise risk and maximise the quality of service delivered from suppliers Set Technology Procurement guidelines and processes, to ensure effective Procurement operations Ensure procurement activities support a proactive risk culture and comply with governance requirements Skills & Experience Significant proven experience in Technology (IT) Procurement / Category Management Proven interpersonal and communication skills, networking and stakeholder management skills Proven negotiation and influencing skills Proven reporting and research skills Strong experience with complex contractual agreements regarding IT property asset environment A strong working knowledge of best practice IT Vendor Management frameworks Review key processes to achieve continuous improvement and the innovation of products and services Strong Project / Program Management skills In depth knowledge of IT contracting - software licensing, hardware & IT services procurement Proven track record of commercial acumen and cost management analysis and negotiation Thorough understanding of costing and vendors commercial practices and accountabilities Ability to communicate effectively with vendors, internal customers, management and peers Negotiate with suppliers to incorporate IAG standard terms & conditions in all Master Supply Agreements (MSA), Statements of Work (SoW) and other agreements. Recommend commercial negotiation strategy and, as required, negotiate commercial terms with selected suppliers to achieve the optimal outcome for IAG About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. We own some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk Start your career journey with us and click ‘Apply'! We encourage Aboriginal and Torres Strait Islanders to apply for this position.  
IAG New South Wales, Australia
16/11/2018
Full Time - Flexible
#CLOSER #BRAVER #FASTER The Role Provide technical risk assessment support and expertise for current and emerging automotive technologies. Key Responsibilities Contribute to the research of new emerging technologies like highly automated, autonomous and connected vehicles, intelligent transport systems, IoT, as well as the accompanying cyber security risks - Includes the independent execution of predefined sub projects contributing to a bigger research initiative, as well as the development of insurance risk assessment procedures on a sub system level Perform research into vehicle design related features of new vehicles for the purpose of insurance rating - Includes but is not limited to performing assessments of vehicle damageability, security, theft, visibility and head restraints. Tasks involved include sourcing vehicles, measurement of paint, R&R and D&A times, compiling of data and uploading results to website Assist in special projects on an as-required basis. Workshop and associated equipment maintenance Visitor and Meeting Support - Preparing site for visits of internal and external customers, showcase technical demonstrations, engage with internal and external customers of various kind. (assessors, board members, media)  Skills & Experience Trade experience for at least 1-year post apprenticeship in an automotive repair workshop Handling proficiency in MS Windows, MS Office and web-based applications Hands on experience in automotive electronics Problem Solving | WH&S (Employee Health & Safety) | Skills Acquisition |Security Risk Management | Process Optimisation | Systems Integration | Analytical Thinking |Validation / Critical Thinking | System Analysis and Design |Emerging Technologies |System Analysis and Design | Computer Aided Technologies (CAx) and Rapid Prototyping Technologies   About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand, with a growing presence in Asia. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance.   Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.          
IAG Darling Park, Sussex Street, Sydney NSW, Australia
16/11/2018
Full Time - Flexible
#CLOSER #BRAVER #FASTER   Permanent opportunity commencing November Sydney based position – Join us at our new Darling Park premises Excellent opportunity for an experienced procurement or risk practitioner The Role At IAG we've been transforming the way in which our procurement team is supporting the business in making great buying decisions.  We have invested in industry leading technology to provide our team and business stakeholders innovative platforms and systems that allow us to partner with the business more effectively. This innovation provides transparency and clean data for the procurement team to become a key stakeholder when the business is making commercial decisions.  We are also building a talented team with people who can support the business in developing capability in the management of our suppliers.   Working within the procurement team your focus will be on building supplier management capability across procurement and the broader organisation; specifically, the management of supplier risk, performance and the governance structures to do this.   This includes ensuring the function supports the IAG strategy of driving operational simplification and scalability, customer satisfaction and organisational agility. Whilst previous procurement or supplier risk management experience would be highly advantageous it's not a prerequisite.  What you will be though is an individual with strong business acumen, excellent stakeholder engagement skills who can work with a variety of people and be able to deliver against agreed outcomes.  Key Responsibilities Embed the supplier management framework across our business and work with stakeholders to support implementation of the designed processes Support the implementation of the IAG supplier management framework across our suppliers Engage with major stakeholders to understand requirements, drive compliance, and build mutually valuable relationships Ensure procurement activities support a proactive risk culture and comply with governance requirements Skills & Experience Experience in Supplier or Partner management, Category Management, Contract Management, Risk Management and or Strategic Sourcing (Preferred) Experience leading programmes where change management has been a critical component for success (Preferred) Effective planning, coordinating and managing timeframes to achieve deliverables and business outcomes (Mandatory) Tertiary education is highly desirable (Preferred) Experience in a centralised commercial environment providing services to a broad customer base. (Mandatory) Experience in delivering quality outputs (Mandatory) Let's Talk Click ‘Apply' and start your career conversation with Talent Acquisition!  Make sure to discuss all internal applications with your current manager before applying. Please note, your eligibility for release on secondment opportunities is dependent approval from your current manager. Should your application proceed to reference check stage, your current manager will be contacted.
IAG Sydney NSW, Australia
16/11/2018
Work from Home
#Closer #Braver #Faster The Role We currently have multiple opportunities for full-time Sales and Service Consultants to join our NRMA team. This is an exciting opportunity to join a flexible staffing team that will see you be the first point of contact for our customers. In this position you will be responsible for handling incoming calls and enquiries from new and existing customers to assist them in choosing the right coverage and other general enquiries that they may have. To be successful in this position you will be a customer focused individual with excellent communication skills, strong ability to build rapport and identify sales opportunities that are in line with customer's needs. These positions will be commencing on 7th January 2019 working 37.5 hours per week with available shifts operating across Monday to Friday on a rotating roster between 8am and 8pm. 3 weeks of fulltime paid training will be provided based in our Hurstville. You will continue your learning in our office for 6 months, with the opportunity to transition to a flexible working arrangement of working from home.  Here are just a few things our employees love about flexible working options: “Flexible working hours means I can pick up more hours when we are busy” “Working from the office and retail sites gives me a mix of helping my customers over the phone and face to face”. “Working from home has bonded the team by sharing information and tips though instant messaging online” “I have set up my home office just how I want it” “You have lots of support” Key Responsibilities Support customers by helping them understand insurance and assisting them in choosing the right level of cover for the things they value most.  Through quality conversations with new and existing customers, providing them with the peace of mind that comes from an organisation who will be there to HELP in times of need. Attend and partake in the office based training and team meetings on a regular basis.  Work flexibly to meet the needs of the business based on customer demand Strive to achieve business based targets and outcomes which include sales and retention of business Skills & Experience Independent problem solving skills A strong customer focus and ability to connect with customers A proactive approach and resilience to overcome customer objections Experience working in a Sales environment and achieving Sales Targets Ability to work in a team environment both virtually and in office Flexible, Self-sufficient and happy to work in various channels Live within 1 hours distance from our Hurstville office (required) To work from home, you will need to have a home phone line, high speed internet connection and a private home office set up. About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me - we value difference, not sameness #Together - harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes - it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand, with a growing presence in Asia. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, WFI and Swann Insurance. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
IAG Brisbane QLD, Australia
16/11/2018
Work from Home
#CLOSER #BRAVER #FASTER   The Role We currently have multiple full-time opportunities available for Sales and Service Consultants to join our NRMA team located in Brisbane South Bank commencing Monday 14th January 2019.     In this role you will be responsible for handling incoming calls from new and existing customers to assist them in choosing the right coverage and other general enquiries they may have. Key success factors include being a customer focused individual with excellent communication skills, strong ability to build rapport and identify sales opportunities that are in line with customer's needs.   Key Responsibilities Support customers by helping them understand insurance and assisting them in choosing the right level of cover for the things they value most.  Through quality conversations with new and existing customers, providing them with the peace of mind that comes from an organisation who will be there to HELP in times of need. Strive to achieve business based targets and outcomes which include sales and retention of business.  Attend and partake in the office-based training and team meetings on a regular basis.   Skills & Experience Independent problem-solving skills A strong customer focus and ability to connect with customers A proactive approach and resilience to overcome customer objections Experience working in a sales environment and working towards targets Flexible, Self-sufficient and happy to work in various channels       To be successful you will be able to commit to working full-time hours on a rotating roster between 8am and 8pm from either Monday to Friday or Tuesday to Saturday and live within 1 hours travel time from the office. In return you will be provide with 3 weeks of fulltime paid training followed by a transition to work from home after the 6-month probation period dependent on capability demonstrated and acceptable Home Office requirements being met.    Here are just a few things our employees love about Working for NRMA and Working from Home:  “I love working for a company that truly cares about its employees” “The support I received from Day One right through until today has been exceptional” “I have felt appreciated and treated as an individual right throughout my time here” “The flexible options available in working from home or the Office” “The staff benefits are amazing!! Modern Office in a great location, flexible work program and half priced Insurance, who doesn't love that”   About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to:   #Proud to be me - we value difference, not sameness #Together - harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes - it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do   IAG is the largest general insurance group in Australia and New Zealand, with a growing presence in Asia. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, WFI and Swann Insurance.     Let's Talk Start your career journey with us and click ‘Apply'!   In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts.   We encourage Aboriginal and Torres Strait Islanders to apply for this position.  
IAG level 4/8 Australia Ave, Sydney Olympic Park NSW 2127, Australia
16/11/2018
Fixed Term Contract
The Role We have 6 month Max Term / Secondment opportunity for an Assistant Underwriter to join IAL as a part of our Customer Development team. In this role, you will provide a professional and efficient service by taking on all aspects of client underwriting. IAL started business as a division of the Berkshire Hathaway group of Insurance companies, and provides personal lines insurance products to the Australian market via brokers. The business transferred to IAG as part of the strategic relationship between IAG and Berkshire Hathaway in June 2015. Key Responsibilities Provide outstanding customer service while ensuring service level agreements are met for phone, email and web based enquiries Manage new business, cancellations, endorsements, and policy account reconciliation tasks Underwrite insurance risks in area of responsibility, adhering to underwriting guidelines Collaborate and engage with the team to develop and assist in projects Develop knowledge of Personal Lines Insurance and to understand current and future direction Skills & Experience A positive attitude and proactive work manner Demonstrated ability to show professionalism towards customers, brokers and the team Strong interpersonal and organisation skills with keen attention to detail The ability to problem solve effectively and independently Sound computer literacy, ability to pick up new information quickly and manage multiple programs at once 1 to 2 years' experience minimum in underwriting and understanding of insurance and risk About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.  
IAG Melbourne VIC, Australia
15/11/2018
Fixed Term Contract
#CLOSER #BRAVER #FASTER The Role This 12-month contract role is to provide team members with guidance, support and coaching in relation to technical and legal aspects of the claims management process. This includes review of claims, endorsement of decisions, and attending case conferences with claims staff and employers as required. This is based in our Melbourne office in CBD. Key Responsibilities * Support the Team Leader to influence and achieve maximum performance results in the areas of service delivery, return to work, and claim liability management across a claims team. * Ensure compliance requirements are achieved and maintained to support WorkSafe claims management and legislative expectations. * Coordinate the delivery and completion of exception reporting which ensures claims teams consistently adhere to legislated requirements and guidelines. * Attend and coordinate case conferences which supports Claims Consultants strategizing claims efficiently and effectively enabling entitlements to be appropriately assessed in accordance with legislative requirements. * Provide day to day supervision and development of the aligned claims team in conjunction with the Team Leader. Skills & Experience * Min 3 years in a similar role * Legal background highly desirable * Reviewing legislation notices experience * Good people experience and technically savvy * Understanding of workers compensation About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. We own some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.  
IAG 20 Wedge St, Port Hedland WA 6721, Australia
14/11/2018
Full Time - Flexible
#CLOSER #BRAVER #FASTER The Role We have an exciting new opportunity for a Customer Relations Specialist to join our property dispute team based in either Melbourne, Sydney or Brisbane offices.  You will effectively manage disputes that arise from unresolved complaints from our customers and/or partners. Using your high level of technical capability in the areas of dispute resolution, insurance law, complaint handling regulations and best industry practice, combined with your excellent empathy, communication and listening skills, you will deliver a world-class customer and partner alternative dispute resolution experience, demonstrated through the conversion of complainants to advocates. Key Responsibilities:   You will role model IAG's values and spirit, and collaboratively work with all members of the CR team to build a healthy, constructive and inspiring team culture. You will review, manage and resolve disputes ranging from simple to complex from start to finish in accordance with our regulatory requirements to ensure that customer advocacy, compliance and financial targets are met.  You will utilise your strong technical skills to evaluate disputes, determine whether to maintain or overturn previous decisions, and prepare related documentation, such as final decision letters, claims settlement terms and/or FOS submissions. Identifying customer irritations and/or process deficiencies and recording and escalating these as appropriate. You will utilise strong empathy, written and verbal communication and listening skills to deliver a world-class customer experience. You will have the customer front of mind in each case, proactively identifying customer irritants and/or process deficiencies, and recording and escalating these as appropriate.  You will have strong stakeholder engagement skills, building meaningful relationships with customers, internal and external stakeholders, including FOS, to support the achievement of CR goals. Skills & Experience   Previous exposure to Complaints and Dispute Resolution    Knowledge of insurance and claims or sales processes Technical knowledge/understanding of Property claims would be highly regarded. Resilient, displays empathy and able to communicate with all walks of life  Effective and efficient decision making and time management skills with the ability to work unsupervised and under pressure Strong stakeholder engagement skills, ability to build meaningful relationships with internal and external stakeholders, including AFCA Ability to build meaningful and strong peer relationships to work as “One CR” * Strong analytical skills, ability to read and interpret technical reports  Well-developed interpersonal skills and clear and professional verbal and written communicator Conciliation & negotiation skills Flexibility and a positive attitude About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand, with a growing presence in Asia. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.      
IAG Melbourne VIC, Australia
14/11/2018
Full Time - Flexible
#CLOSER #BRAVER #FASTER The Role Supports IAG's purpose of “Making your world a safer place”, aligns to IAG's shared value proposition and Business underwriting's customer value proposition by maintaining best practice risk management services and innovation to IAG underwriting teams, IAG preferred partners and customers. Workforce planning and administration of risk-engineers, risk consultant's, Motor Risk Managers and Risk Partner team members against workloads to ensure the efficient and cost-effective use of resources. Key Responsibilities   Undertaking the scheduling, tracking and billing of Risk Partners and its stakeholder activity together with the planning and coordination of team members travel in an efficient and cost-effective manner.  Managing the Work state management system to ensure tasks, targets and information are kept up to date for engineer/consultant reference, stakeholders and reporting.  Coordinating and chairing workforce management meetings, collating and presenting relevant data. Ensuring the risk-engineering team deliver reports and other account documents within agreed timeframes in accordance with service level agreements. Making independent and effective decisions to allocate work to the wider team on a national basis according to skill level, location and current capacity. Assisting the Ops Manager, Delivery in capacity reviews and reporting to management on current resourcing levels. Maintaining high level communication channels with stakeholders  Manage allocation of work with our current contractors Assisting the Ops Team with formatting of engineering reports and other ad hoc administrative duties as required. Adopt and adhere to all technical, service and governance frameworks, including maintenance of the Work State System Skills & Experience   Minimum of 3-5 years' practical experience in administration Strong organisational skills * Strong analytical and problem-solving skills * Strong written and verbal communication skills  About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand, with a growing presence in Asia. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.            
IAG Melbourne VIC, Australia
14/11/2018
Full Time - Flexible
#Closer #Braver #Faster The Role Due to recent growth across our business we're currently recruiting for a number of Claims Consultants to manage personal injury and property damage claims made against our insureds by Third-Party Claimants. This includes managing claims from lodgement through to completion, ensuring an optimum and efficient service to customers, maximising opportunities to ensure claims are managed to meet our customer and financial demands within expected delivery timeframes. Key Responsibilities   Deliver exceptional service to customers Process claims in an efficient manner, adhering to financial/reserving principles Build and maintain strong internal and external relationships Support the achievement of IAG's objective of being a leader in the intermediated insurance industry Skills & Experience This role would suit:  Those with experience in Personal Injury and/or Property claims Junior lawyers seeking in-house insurance claims experience Knowledge and extensive experience of Liability Claims Negotiation and Settlement of both litigated and non-litigated claims * Coverage Evaluation Service Request Management Process Process Management  Experience in Legal & Regulatory Environment (desirable) About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
IAG 520 Oxford St, Sydney NSW 2022, Australia
14/11/2018
Fixed Term Contract
#CLOSER #BRAVER #FASTER The Role In this 12-month contract role your purpose and unique contribution is to develop a content strategy aligned to the employee communications strategy and write engaging editorial content across multiple channels including our intranet, mobile apps, newsletters, and nominated social channels.  This role will be responsible for leveraging content across our internal and external channels and will be based in our new head office in Sydney CBD. Key Responsibilities:   Develop and implement a content plan for internal communication that can be leveraged on external channels Write clear, creative and engaging stories suitable for different channels and platforms through story-telling and applying commercial context  Development, maintenance and delivery of training, tools and guidelines to the wider Internal Communications team and relevant stakeholders to ensure our communications are consistent and maintain a high standard, including an internal communication style guide  Develop content recommendations through data insights to improve user experience through the channels Coordinate external content opportunities with the broader corporate affairs team Leverage external content for internal channels as relevant  Partnering with the Specialist, Social Community and Platforms to manage the intranet community of practice – ensuring business unit content publishers are upskilled to drive a consistent content experience across our channels Skills & Experience   8-10 years relevant industry experience preferred Degree Qualifications in Communications or a related field (essential) Strong written and verbal communication skills Strong stakeholder management experience About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. We own some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.  
IAG 20/37-39 Albert Rd, Melbourne VIC 3004, Australia
13/11/2018
Fixed Term Contract
#CLOSER #BRAVER #FASTER The Role This role will provide support to the Digital and Marketing Team in the delivery of the overarching brand and marketing strategy and go to market position of Coles Insurance and the Value Model. To achieve this, the role will focus on execution of the multi-channel marketing and communication strategies and provide support to the team to deliver on the product roadmap, refining product positioning, and executing campaigns to deliver to the value proposition. Key Responsibilities:   Support the marketing team in the delivery of creative and media campaigns to achieve strategic and business objectives, including collaborating with our partner on briefs and plans, to ensure on-brand, on-brief, on-time, on-budget. Support in the delivery of innovative and non-traditional media and creative channels to provide disruption and increased effectiveness of marketing investment. Work with our partners on the execution of multi-channel marketing plans including pay-per-lead (affiliate), SEO, social media, paid search, email, paid display and traditional ATL media etc. Key focus on setting up digital eDM campaigns in our CRM system – currently Pega. Experience with other CRMs such as Salesforce would be highly desired. Ensure that marketing campaigns and collateral are signed off and compliant. Develop internal comms for frontline staff to communicate new campaigns. You will work closely with other members of the marketing and digital team on marketing aspects of new development of new products and platforms, website, customer comms and collateral. Work closely with internal and external partners to support the ongoing development and launch of customer led initiatives. Build relationships with peers and engage marketing stakeholders in campaign planning as appropriate. Work with new partnerships as we leverage external partners to deliver to our business objectives i.e. we'll look to ‘partner rather than build'. Focus on cost efficiencies, with the objective of being – low cost, innovative and technology drive Skills & Experience Solid experience in digital marketing and engagement Understanding of digital product delivery platforms, especially CRMs such as Pega and Salesforce 3+ years experience in competitive, consumer-driven industries (financial services, telecommunications, utilities, retail) Strong communication and interpersonal skills About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. We own some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
IAG level 4/8 Australia Ave, Sydney Olympic Park NSW 2127, Australia
13/11/2018
Full Time - Flexible
#CLOSER #BRAVER #FASTER   Permanent opportunity  Sydney based position – Join us at our new Darling Park premises * Excellent opportunity for an experienced procurement practitioner or for your first move out of Big 4 Advisory or other consulting roles The Role At IAG we've been transforming the way in which our procurement team is supporting the business in making great buying decisions.  We have invested in industry leading technology to provide our team and business stakeholders innovative platforms and systems that allow us to partner with the business more effectively. This innovation provides transparency and clean data for the procurement team to become a key stakeholder when the business is making commercial decisions.  We are also building a talented team with people who can support the business in developing and executing sourcing and category strategies that drive sustainable value.   Working within the procurement team your focus will be on optimising a category or categories of spend.  This could range from areas such as fraud, marketing or corporate services.  You will be responsible for sourcing and market engagement activities within a category, as well as ensuring suppliers are managed appropriately and driving innovation.  This includes ensuring the function supports the IAG strategy of driving operational simplification and scalability, customer satisfaction and organisational agility. Whilst previous category management our strategic sourcing experience would be highly advantageous it's not a prerequisite.  What you will be though is an individual with strong business acumen, excellent stakeholder engagement skills who can work with a variety of people and be able to deliver against agreed outcomes. Key Responsibilities: Develop category management strategies for the relevant categories Conceptualise and lead integration of technology to manage categories and provide relevant senior stakeholders reporting on performance indicators  Manage supplier performance to agreed outcomes  Map and identify opportunities to improve demand management  Resolve supplier disputes that have been escalated by the business unit or are of a systematic or strategic nature Design and implement sourcing strategies that look to meet all agreed business needs including SLAs   Skills & Experience   Strategic Sourcing and Category Management experience (Preferred) * High attention to detail and comfort with numbers (Mandatory)  Tertiary education is highly desirable (Preferred)  Experience in a centralised commercial environment providing services to a broad customer base. (Mandatory)  Experienced in achieving and being accountable for tangible commercial results (Mandatory)  Experience in delivering quality outputs (Mandatory)   About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. We own some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
IAG level 4/8 Australia Ave, Sydney Olympic Park NSW 2127, Australia
13/11/2018
Full Time - Flexible
#CLOSER #BRAVER #FASTER   Permanent opportunity Sydney based position – Join us at our new Darling Park premises  Excellent opportunity for an experienced procurement practitioner or for your first move out of Big 4 Advisory or other consulting roles At IAG we've been transforming the way in which our procurement team is supporting the business in making great buying decisions.  We have invested in industry leading technology to provide our team and business stakeholders innovative platforms and systems that allow us to partner with the business more effectively. This innovation provides transparency and clean data for the procurement team to become a key stakeholder when the business is making commercial decisions.  We are also building a talented team with people who can support the business in developing and executing sourcing and category strategies that drive sustainable value.  Working within the procurement team, your focus will be on optimising our travel category of spend including; air, hotel and land.  You will be responsible for sourcing and market engagement activities within the category, as well as ensuring suppliers are managed appropriately and driving innovation.  This includes ensuring the function supports the IAG strategy of driving operational simplification and scalability, customer satisfaction and organisational agility. Whilst previous travel category management experience would be advantageous it's not a prerequisite.  What you will be though is an individual with strong business acumen, excellent stakeholder engagement skills who can work with a variety of people and be able to deliver against agreed outcomes.   It's an exciting time to come join a high performing and collaborative team with an increasingly good reputation in the industry. Key Responsibilities   Develop category management strategies for the relevant categories  Conceptualise and lead integration of technology to manage categories and provide relevant senior stakeholders reporting on performance indicators Manage supplier performance to agreed outcomes Map and identify opportunities to improve demand management Resolve supplier disputes that have been escalated by the business unit or are of a systematic or strategic nature Drive supplier innovation  Skills & Experience  Strategic Sourcing and Category Management experience (Preferred)  Travel category management experience (Preferred)  High attention to detail and comfort with numbers (Mandatory)  Tertiary education is highly desirable (Preferred) Experience in a centralised commercial environment providing services to a broad customer base. (Mandatory) Experienced in achieving and being accountable for tangible commercial results (Mandatory) Experience in delivering quality outputs (Mandatory)   About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. We own some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
IAG level 4/8 Australia Ave, Sydney Olympic Park NSW 2127, Australia
13/11/2018
Full Time - Flexible
#CLOSER #FASTER #BRAVER   Sydney – Head Office    Work for Australia's Largest General Insurer  Flexible work arrangements/ 13% superannuation     The Role This is a great opportunity to make a genuine impact within the safety and wellbeing journey of IAG. You will bring you winning attitude and your natural ability to influence and consult with our stakeholders on all levels as a trusted advisor. You will be given the opportunity to implement new structures within our management systems, whilst ensuring and promoting our purpose of living and leading a culture of safety worldwide. Key Responsibilities   Provide specialist health, safety and wellbeing advice, recommend strategies and solutions in line with People and Cultures tiered service delivery model – seamlessly managing escalations across tiers. Identify risk management opportunities and partner with business areas to develop and implement sustainable solutions.  Develop engaging and informative communications plans and messages to promote safety culture.  Contribute to the development and drive the delivery of the strategic Safety and Wellbeing plans at leadership and operational levels throughout IAG.  Using a consultative and coaching approaches, brief and mentor internal stakeholders to gain business commitment for implementation of safety and wellness initiatives. Develop and implement programs to build manager and employee capability in safety and wellbeing to develop a strong safety culture. Skills & Experience   3 – 5 years' workplace health and safety experience within a corporate environment (essential)  Work with wellbeing initiatives, specifically around providing mentally safe workplaces and other psychology-based programmes. Demonstrated experience in the development, implementation and evaluation of innovative and contemporary safety initiatives. Experience of implementing and working with management systems which drive key business actions and behaviours.  Demonstrated ability to liaise, advise and negotiate effectively with key stakeholders including management, staff and external agencies on safety issues. Strong verbal and written communication skills (essential), with experiencing producing engaging materials to highlight risk management activities and initiatives (desirable)  Demonstrated experience in implementing effective change management projects.  Experience conducting audits/assessments, support and coaching business leaders to develop and implement risk management plans. * Ability and willingness to travel for work purposes Recognised qualification in Work Helath & Safety (Certificate IV or equivalent minumum) Tertiary Qualifications in workplace safety or related discipline ICAM Incident investigation methodology training (desirable) About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. We own some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.            
IAG level 4/8 Australia Ave, Sydney Olympic Park NSW 2127, Australia
13/11/2018
Fixed Term Contract
#Closer #Braver #Faster The Role Starting at the beginning of December, 2018 we have an available position for a Team Assistant to join our IAG Research Centre based in Silverwater, NSW.  The purpose of your position will be to provide efficient and effective administrative support to the research team, host visitors and guests. Ideally you are well organised, self-motivated and enjoy the responsibility of working autonomously while ensuring the team is fully supported. In this role you will occasionally meet high profile guests who visit the centre from around the world, thus a personable and friendly attitude is essential in this role.  You will work 2 days per week (Mon – Thurs) and share this role with the current administrator; the successful candidate will determine their working days in conjunction with their administrative counterpart. Key Responsibilities   Effective and proactive diary management including updating and prompting the research team regarding daily commitments and providing any necessary insights about visitors and guest to the centre  Receive and assess direct communication on behalf of the Manager(s) including telephone calls, message taking, and e-mail correspondence  Plan events and meetings including invitee management, catering and room booking/organisation  Process invoices and expenses and assist with compliance on IAG practices and policies Effectively demonstrating the IAG Spirit of ‘Closer, Braver, Faster' in all your interactions with the team and visitors Skills & Experience   At least 12 months experience in a similar role that required you to be organised and professional Strong written and verbal communication skills and attention to detail while performing several tasks simultaneously Ability to work autonomously and take action to support the team Strong computer literacy is essential, confident with Microsoft Word, PowerPoint, Excel, Outlook About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk Start your career journey and join an inclusive culture that celebrates YOU! We offer 13% superannuation, flexible work and leave options. To find out more, click Apply. We encourage Aboriginal and Torres Strait Islanders to apply for this position.    
IAG Melbourne VIC, Australia
13/11/2018
Full Time - Flexible
#Closer #Braver #Faster The Role CGU has an exciting opportunity for a Claims Consultant / Case Manager to join our Victorian Workers Compensation claims team managing a Long Tail Management (LTM) portfolio based in Geelong. The Claims Consultant position would suit someone who thrives in a case management environment and enjoys working with people. The primary purpose of the Claims Consultant role is to assist in the management of Workers Compensation claims with the aim to help injured worker's recovery and return to work as quickly and safely as possible. Key Responsibilities   Collaborate with the injured worker, their employer and health professionals to achieve a safe & sustainable return to work Implement and ongoing review of claim management strategies Provide exceptional customer service to employers and build relationships with all stakeholders  Attend and participate in Claims Reviews or other employer engagement as appropriate to the portfolio Review claims and to ensure entitlements are appropriate in accordance with relevant legislation & guidelines  Manage other core claims management functions such as weekly compensation and medical expense benefit Skills & Experience   Similar experience in Claims / Case Management preferred Well-developed interpersonal skills and clear and professional communicator Ability to build rapport and establish relationships Resilient, displays empathy and able to communicate with all walks of life  Displays a drive for results and is outcome focused Ability to prioritise and manage time effectively About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness  #Together – harnessing our collective wisdom enables us to be our best for our customers & each other  #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.