IAG

IAG is the largest general insurance group in Australia and New Zealand owning some of the region's must trusted brands and we are committed to providing a supportive, diverse and inclusive work culture for our employees.

IAG Melbourne VIC, Australia
18/01/2019
Full Time
The Role CGU has an exciting opportunity for a Claims Consultant / Case Manager to join our Victorian Workers Compensation claims team managing a Long Tail Management (LTM) portfolio based in Melbourne. The Claims Consultant position would suit someone who thrives in a case management environment and enjoys working with people. The primary purpose of the Claims Consultant role is to assist in the management of Workers Compensation claims with the aim to help injured worker's recovery and return to work as quickly and safely as possible. Key Responsibilities Collaborate with the injured worker, their employer and health professionals to achieve a safe & sustainable return to work Implement and ongoing review of claim management strategies Provide exceptional customer service to employers and build relationships with all stakeholders Attend and participate in Claims Reviews or other employer engagement as appropriate to the portfolio Review claims and to ensure entitlements are appropriate in accordance with relevant legislation & guidelines Manage other core claims management functions such as weekly compensation and medical expense benefit Skills & Experience Similar experience in Claims / Case Management preferred (Allied Health, Super, other insurance lines) Well-developed interpersonal skills and clear and professional communicator Ability to build rapport and establish relationships Resilient, displays empathy and able to communicate with all walks of life Displays a drive for results and is outcome focused Ability to prioritise and manage time effectively About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
IAG 20 Wedge St, Port Hedland WA 6721, Australia
18/01/2019
Full Time
#CLOSER #FASTER #BRAVER CBD Sydney or CBD Melbourne based Flexible work arrangments 13% Superannuation + 50% Insurance Discounts The Role The Consumer Pricing Specialist role will play an integral part in the success of the Consumer Pricing team. The role will be responsible for identifying opportunities to drive profitable growth within our NRMA/RACV/SGIO/SGIC and CGU Partner Brands, using a unique pricing and analysis skillset overlayed with commercial judgement. This will involve balancing volume and price to achieve an ‘optimised' pricing outcome. In this role, you will be working closely with the Customer Segment Executive Managers to develop the appropriate book price positions. All while demonstrating Closer, Braver, Faster and lived by the values of our spirit. Key Responsibilities Manage the approach to recognise, anticipate and resolve pricing issues and strategies in Motor, Home and Niche products of our consumer segments. Utilise the technical pricing models to drive pricing outcomes, overlaying elasticity models and competitor price movements to achieve margin and growth targets. Monitor portfolio  performance, identify emerging trends and drivers and provide tactical pricing recommendations to deliver profitable growth in target segments. Contribute valuable insights into the strategic portfolio planning (SPM) discussions and actively support the execution of pricing strategies. Maintain and update key internal and external pricing data sources to ensure confidence in data integrity for the Commercial portfolios. Skills & Experience Relevant undergraduate degree or post-graduate qualification in Actuarial, Economics, Mathematics, Statistics or a related field. 5+ years technical pricing and general insurance knowledge are required. Experience in pricing optimization through machine learning will be an added advantage. Knowledge of key programs and analysis tools such as SAS, SQL,R, Python, Tableau and Cognos is requiredAbility to manage complexity and have the flexibility of approach, being able to stay focused when directions change. Strong problem solving and analysis skills with a focus on quality. Build and maintain collaborative working relationships and effective participation.Fellowship / Membership of the Institute of Actuaries. (Desired) About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. We own some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
IAG Brisbane QLD, Australia
18/01/2019
Full Time
#CLOSER #BRAVER #FASTER The Role We currently have an opportunity for a Technical Claims Specialist to join Strata Unit Underwriters. Strata Unit Underwriters (SUU) is a subsidiary of CGU Insurance Limited and a leading provider of quality insurance products associated with strata title and similar type schemes within the Australian insurance market. We are skilled and experienced strata insurance professionals as specialists in our field, and our objective is to excel in all aspects of strata. SUU has a friendly, supportive and collaborative work environment, where talent is actively recognised and developed. The Technical Claims Specialist is responsible for the successful support and co-ordination of the Technical activities, to ensure business service objectives are achieved. You will develop and implement a continuous improvement framework and provide specialist expertise, advice and process improvement capability to the Claims Team. Your role will see you provide day to day development, leadership and technical expertise to a team of claims staff engaged in processing customers' claims to ensure customer needs are met in accordance with Claims guidelines. Key Responsibilities Full end to end management of large loss claims >$250,000 Provide mentoring to Claims Services Team managing their claims <$250,000 Identify and recommend continuous improvement initiatives designed to uplift SUU's technical claims capability nationally and focuses on capability and competency with ongoing training Provide specialist advice on complex claims, solutions and coaching on best practice process design and improvement. Identify technical development needs and develop processes for actively sharing technical knowledge and expertise to drive capability uplift within the broader Claims team. Conduct claim audits and provide compliance results for the team, both financial and non-financial Take steps to reduce costs where possible through analysis of audit results Ensure that staff are following legislative requirements and adhering to IAG policies and processes Resolve complex issues with customers and/or other external stakeholders Build and maintain relationships with a portfolio of SUU specific supply panel and manage supplier escalation and alignment with the SUU Business. Conduct training sessions with Claim Services Team to maintain core capabilities Skills & Experience Experience in the insurance industry, in intermediated general insurance (over 5 years) Strategic orientation, business acumen and strong business development skills Large Loss Claims experience (desirable) Analytical, problem solving and project management skills Demonstrated strength in building strong relationships Procurement category and demand management experience (preferred) Compliance experience (preferred) About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
IAG North Sydney NSW 2060, Australia
18/01/2019
Full Time
Claims Consultant – Strata #Closer #Braver #Faster The Role We currently have an opportunity for a Claims Consultant to join the Strata Unit Underwriting business located in our North Sydney offices. Strata Unit Underwriters (SUU) is a subsidiary of CGU Insurance Limited and a leading provider of quality insurance products associated with strata title and similar type schemes within the Australian insurance market. We are skilled and experienced strata insurance professionals as specialists in our field, and our objective is to excel in all aspects of strata. You will manage a portfolio of claims, liaising with key stakeholders and processing claims in accordance to SUU polices and time frames. This position will provide systems and policy training, as well as mentoring and ongoing development. Key Responsibilities Proactive end-to-end management of strata claims within designated authority limits with a focus on meeting customer expectations and service level agreements Liaise with all relevant parties to provide regular updates on the progress of claims Respond to customer inquiries over the phone and via email Conduct evaluations and basic investigatory tasks by gathering and documenting relevant information Assist team members and identify opportunities for process improvement to support team achievements and goals   Skills & Experience Previous claims handling experience (essential) Property claims handling experience (desirable) Strong attention to detail and excellent customer service skills and a passion for helping people Computer skills and ability to navigate multiple computer systems Attentive and confident when liaising with customers and service providers   About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to:   #Proud to be me - we value difference, not sameness #Together - harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes - it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do   IAG is the largest general insurance group in Australia and New Zealand, with a growing presence in Asia. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance.   Let's Talk   Start your career journey with us and click ‘Apply'!   In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts.   We encourage Aboriginal and Torres Strait Islanders to apply for this position.
IAG Victoria, Australia
18/01/2019
Full Time
Permanent opportunity Geelong Based Opportunity 13% superannuation 12 Months Fixed-Term Contract The Role As a Technical Advisor you will provide team members with guidance, support and coaching in relation to technical and legal aspects of the claims management process. This includes review of claims, endorsement of decisions, and attending case conferences with claims staff and employers as required. Key Responsibilities Support the Team Leader to influence and achieve maximum performance results in the areas of service delivery, return to work, and claim liability management across a claims team Ensure compliance requirements are achieved and maintained to support WorkSafe claims management and legislative expectations Coordinate the delivery and completion of exception reporting which ensures claims teams consistently adhere to legislated requirements and guidelines Attend and coordinate case conferences which supports Claims Consultants strategizing claims efficiently and effectively enabling entitlements to be appropriately assessed in accordance with legislative requirements Provide day to day supervision and development of the aligned claims team in conjunction with the Team Leader. Skills & Experience Min 3 years in a similar role Legal background highly desirable Reviewing legislation notices experience Good people experience and technically savvy Understanding of workers compensation About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. We own some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.    
IAG Melbourne VIC, Australia
18/01/2019
Full Time
#Closer #Braver #Faster The Role CGU has an exciting opportunity for a Claims Consultant / Case Manager to join our Victorian Workers Compensation Claims team managing a Multidisciplinary Management (MDM) Short-Tail portfolio based in Melbourne. The Claims Consultant position would suit someone who thrives in a Workers' Compensation environment and enjoys working with people. The primary purpose of the Claims Consultant role is to assist in the management of Workers Compensation claims with the aim to help injured worker's recovery and return to work as quickly and safely as possible. Key Responsibilities Collaborate with the injured worker, their employer and health professionals to achieve a safe & sustainable return to work Implement and ongoing review of claim management strategies Provide exceptional customer service to employers and build relationships with all stakeholders Attend and participate in Claims Reviews or other employer engagement as appropriate to the portfolio Review claims and to ensure entitlements are appropriate in accordance with relevant legislation & guidelines Manage other core claims management functions such as weekly compensation and medical expense benefit Skills & Experience Previous experience in managing personal injury claims, particularly in a Workers Compensation (essential) Experience implementing a multidisciplinary approach, coordinating methods to manage the rehabilitation of injured workers. Well-developed interpersonal skills and clear and professional communicator Ability to build rapport and establish relationships Resilient, displays empathy and able to communicate with all walks of life Displays a drive for results and is outcome focused Ability to prioritise and manage time effectively About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
IAG 520 Oxford St, Sydney NSW 2022, Australia
18/01/2019
Full Time (Secondment) Sydney Customer Development, Competitive Intelligence The Role We have an exciting opportunity for an Analyst who will support the Competitive Intelligence Team, which will include optimisation and performance improvement opportunities for our Australia Division.  Your work will be underpinned by providing robust data, analytics and internal and external insights. This role will involve working with competitor and external datasets as well as presenting your findings to multiple internal stakeholders across the Australian Division. Key Responsibilities Working closely with the Competitive Intelligence Team to support robust competitive intelligence insights. Provide analytical support to ensure understanding of customer, competitor and market metrics and promote use of these metrics to understand performance. Support the continuous improvement of competitive intelligence reporting, analysis and insights of key metrics. Support in delivery of high quality consistent BAU and ad hoc reporting. Analyse and monitor a library of competitor data and market insights that can be drawn on as necessary. Create dashboards and manage external data. Produce robust management presentations, creative data visualisations and intuitive graphics to present complex analytics (e.g. using Tableau). Skills & Experience Business Acumen with 3+ years of Business Analyst experience. Data driven environment with proven experience applying statistical and modelling techniques Advanced in MS Excel, Word, PowerPoint skill and intermediate skills in Macros/VBA codes Ability of working with disparate systems to design and build reports and dashboards/visualisations using Tableau/PowerBI. Tertiary Qualification in a quantitative discipline - mathematics, statistics, operation research, information technology, engineering etc. Let's Talk Click ‘Apply' and start your career conversation with Talent Acquisition!  Make sure to discuss all internal applications with your current manager before applying. Please note, your eligibility for release on secondment opportunities is dependent approval from your current manager. Should your application proceed to reference check stage, your current manager will be contacted.
IAG level 4/8 Australia Ave, Sydney Olympic Park NSW 2127, Australia
18/01/2019
Full Time
#CLOSER #BRAVER #FASTER The Role We currently have an opportunity for a Technical Claims Specialist to join Strata Unit Underwriters. Strata Unit Underwriters (SUU) is a subsidiary of CGU Insurance Limited and a leading provider of quality insurance products associated with strata title and similar type schemes within the Australian insurance market. We are skilled and experienced strata insurance professionals as specialists in our field, and our objective is to excel in all aspects of strata. SUU has a friendly, supportive and collaborative work environment, where talent is actively recognised and developed. The Technical Claims Specialist is responsible for the successful support and co-ordination of the Technical activities, to ensure business service objectives are achieved. You will develop and implement a continuous improvement framework and provide specialist expertise, advice and process improvement capability to the Claims Team. Your role will see you provide day to day development, leadership and technical expertise to a team of claims staff engaged in processing customers' claims to ensure customer needs are met in accordance with Claims guidelines. Key Responsibilities Full end to end management of large loss claims >$250,000 Provide mentoring to Claims Services Team managing their claims <$250,000 Identify and recommend continuous improvement initiatives designed to uplift SUU's technical claims capability nationally and focuses on capability and competency with ongoing training Provide specialist advice on complex claims, solutions and coaching on best practice process design and improvement. Identify technical development needs and develop processes for actively sharing technical knowledge and expertise to drive capability uplift within the broader Claims team. Conduct claim audits and provide compliance results for the team, both financial and non-financial Take steps to reduce costs where possible through analysis of audit results Ensure that staff are following legislative requirements and adhering to IAG policies and processes Resolve complex issues with customers and/or other external stakeholders Build and maintain relationships with a portfolio of SUU specific supply panel and manage supplier escalation and alignment with the SUU Business. Conduct training sessions with Claim Services Team to maintain core capabilities Skills & Experience Experience in the insurance industry, in intermediated general insurance (over 5 years) Strategic orientation, business acumen and strong business development skills Large Loss Claims experience (desirable) Analytical, problem solving and project management skills Demonstrated strength in building strong relationships Procurement category and demand management experience (preferred) Compliance experience (preferred) About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
IAG 20 Wedge St, Port Hedland WA 6721, Australia
18/01/2019
Full Time
#CLOSER #BRAVER #FASTER Sydney CBD/Melbourne CBD Location 13% Superannuation/Flexible work arrangment Supportive, Collabrative Team Culture The Role With your valuable experience within the Insurance industry and your drive for building strong stakeholder relationships, will ensure that you thrive in this role. Your unique contribution will be to assist our Commercial and Consumer products, within our IAG Brands in identifying the underlying risk drivers of performance affecting the current and future profitability of our portfolios.  Key Responsibilities: Design and maintenance of pricing algorithms, feeding directly from pricing models Generate business pricing and portfolio insights fror portfolio data and implement improvements from the insights Work collaboratively with stakeholders to integrate pricing models and implement improvements Help to bring close stakeholders along the build journey to best in class pricing Oversight of junior pricing analysts, responsible for their management on projects and sharing technical knowledge   Skills & Experience Relevant undergraduate degree or post-graduate qualification in Actuarial, Economics, Mathematics, Statistics or a related field (preferred) Strong technical/analytical skills Advanced knowledge of Microsoft applications including Excel Experience with SAS, SQL, Python or equivalent (essential) Familiarity with pricing techniques and models such as GLM, GBM 5+ years of general insurance pricing experience About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand, with a growing presence in Asia. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.  
IAG Level 2/1 Oxford St, Surry Hills NSW 2010, Australia
18/01/2019
Full Time
#CLOSER #BRAVER #FASTER The Role The purpose of the role and your unique contribution is to lead and support the establishment and management of a system of work that ensures Technology Risk is proactively and effectively managed as the IAG technical landscape is transformed– to create a technical foundation for a future, customer and ecosystem enabled business operating model. For your role to make a difference, you will be an experienced risk professional with exceptional organisational and lateral thinking skills. You will enjoy working in ambiguous and fast paced environments applying your skills with a diverse range of stakeholders across the IAG Group. You will also have the opportunity to develop your capabilities and skills so that they can be utilised more broadly within Group Technology and IAG. Key Responsibilities Lead, mentor and coach a team of Risk Assurance Specialists in delivering outstanding 1st line support across Group Technology Contribute to the design and execution of the Group Technology assurance strategy Role model and promote a pro-active risk management culture in technology Work collaboratively with the Group Technology Risk team to ensure Group Technology adheres to Group Risk & Compliance policy and frameworks Ensure that Group Technology meets requirements of regulator / audit / governance committee deliverables, contributing to and working with owners to meet quality / timeliness requirements Ensure smooth operations for the Group Technology Risk, Controls and Assurance function, ensuring the team is operating in a synchronous manner in line with defined strategy and plans Enhance Group Technology risk reporting and Board / Audit Committee updates in line with overall Commercial and Performance Management performance reporting Coordination and oversight of compliance related Internal and External Audit engagements within Group Technology Work collaboratively with projects, initiatives and remediation activity acting as a risk SME providing advice, guidance and deliverables as required Skills & Experience Minimum of 10 years' experience in operational risk management within an Insurance or Financial Services Industry Demonstrated competencies with Operational Risk activities within the Three Lines of Defence model Experience working with common technology industry standards such as NIST or Cobit 5 Leadership skills and experience leading / building high performing teams Strong relationship building and influencing skills Extremely comfortable in working with business and technical people, from senior management to line staff About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand, with a growing presence in Asia. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.          
IAG Perth WA, Australia
18/01/2019
Full Time
Business Claims Consultant #Closer #Braver #Faster The Role As a part of our team you will provide a professional and efficient service to our active commercial property claims. In our fast paced and high energy call centre you will manage assigned claims to ensure they are fully actioned and finalised within designated time frames. We have an engaging and positive work culture that is inclusive and also fun! Key Responsibilities Manage assigned claims end to end in accordance with short tail claims triaging principles to meet customer expectations and service level targets Liaising with all relevant parties to provide regular updates on the progress of claims Support the short tail claims process by performing coverage evaluations, basic inventory tasks and by gathering and documenting relevant information within the claims centre system as required Provide assistance to team members and identify opportunities for process improvement to support the achievement of the team and organisational goals and objectives Ideally you possess confident and effective communication skills which include strong negotiation skills Skills & Experience Experience in insurance claims handling systems, processes and procedures Demonstrated ability to provide excellent customer service face to face and over the phone Strong interpersonal skills The ability to work collaboratively within a team environment You will need to have sound computer literacy which includes Microsoft Excel Knowledge of the Intermediated General Insurance Industry About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance. Let's Talk Start your career journey and join an inclusive culture that celebrates YOU! We offer 13% superannuation, flexible work and leave options. To find out more, click Apply. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
IAG Melbourne VIC, Australia
17/01/2019
Full Time
#CLOSER #BRAVER #FASTER The Role This role will require you to guide and provide strategic support to ensure workers are meeting treatment goals, driving sustainable treatment costs for the Workers Compensation Business. In addition, you will be responsible for supporting a team of claims professionals within the CGU Workers Compensation business (VIC) to deliver on service excellence, return to work, treatment and maximise key performance metrics. Key Responsibilities Driving sustainable return to work and treatment programs / costs within the workers compensation business by coaching & mentoring claims staff through strategic intervention points Actively participating in the development and implementation of continuous improvement projects Subject Matter Expert projects & initiatives – specifically relating to Mental Health, RTW and Treatment Develop, Coach and Mentor claims staff, in particular the Injury Management Advisors Provider / Stakeholder Relationship Management (Occupational Rehabilitation Providers - ORP) Analysis of ORP data monthly and monitor performance and costs RTW Panel reviews and provide additional support to Vic claims teams for RTW activities Attendance at milestone reviews Monitoring and analysing RTW and treatment performance and supporting teams to improve Skills & Experience An Insurance qualification, e.g. ANZIF cert IV or in the process of working towards, and/or tertiary degree or an equivalent level of industry experience (essential) Allied Health Qualification Allied Health background with clinical experience Coaching and mentoring experience Demonstrated experience communicating effectively with a range of stakeholders and operating as part of a team (essential) Demonstrated experience in relationship management of intermediary networks and direct customer (preferred) Victorian Workers Compensation claims, premium and account management experience About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
IAG 20 Wedge St, Port Hedland WA 6721, Australia
17/01/2019
Full Time
#CLOSER #BRAVER #FASTER   The Role The Service Design team is responsible for the design of our service model, ensuring service requirements are documented, the service ownership is understood and services mapped correctly, enhancing the service catalogue, managing service requests and knowledge management, and ensuring CMDB quality and integrity. The purpose and unique contribution of your role is to ensure Operational excellence by supporting the Service Model, initially developing and enhancing the service catalogue, service request and knowledge management capabilities. Working in this cross-Tasman team you will be working within a team of 6x Specialists and Analysts. This role will further enhance and govern the service integration and management ecosystem as required to ensure ongoing operational excellence in IAG. If successful in this role you will be accountable for managing and governing the IT Knowledge Management System (KMS) and the Service Catalogue capability on the SIAM Platform. For your role to make a difference, you will be customer focused, results driven and able to work collaboratively with our people, customers and partners. You will cultivate innovation within your team and partners and will demonstrate and encourage life-long learning. #IAGGroupTech #ServiceIntegration #ServiceDesign #ITIL #ServiceNow   Key Responsibilities: Own the relationship with stakeholders and suppliers to identify, model and document business, process and data requirements for SIAM ecosystem components. Support service design, ownership, mapping in ServiceNow. Ensure data quality and integrity in the CMDB. Support SIAM team in uplifting the IT Knowledge Management & Service Catalogue capabilities Work with the Service Desk and Technology Service Owners to identify opportunities to automate standard requests via the Service Catalogue capability on the SIAM Platform Govern and enhance the Technology KMS, Service Catalogue and Request Management Work with the business to identify opportunities to allow them to self-serve their IT incidents and requests Support cost transparency of services to improve efficiency and utilisation of CTO services    Skills & Experience Must have an IT Service Management background, ideally with 3-5 years' experience. Demonstrated and applied ServiceNow Experience. Must have great attention to detail Demonstrated and applied knowledge of enterprise IT Service Management and Service Integration and Management ecosystem Strong written communication skills - is able to write clearly and succinctly in a variety of communication settings and styles Ability to create service descriptions to support end to end service design and process enhancement Demonstrated and applied knowledge of Service Catalogue development, knowledge management design and governance, service request process and service management automation   About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. We own some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI.   Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation (3% kiwisaver), 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
IAG level 4/8 Australia Ave, Sydney Olympic Park NSW 2127, Australia
17/01/2019
#CLOSER #BRAVER #FASTER The Role Stepping into our exciting, hardworking and award-winning world of Cyber Security you will manage multiple small to medium sized Cyber Security projects as part of our security uplift program. As our Project Manager you will support the initiation, scoping, development and delivery of all the projects within the information security compliance program, to ensure IAG compliance across the Group with the APRA information security standard. The location for this role will be based at 201 Sussex St, Sydney. This is a 6 month contract (daily rate). Key Responsibilities: Project management of multiple Cyber Security initiatives that form part of our overall program of work Planning and delivery of projects within budget, time, scope and constraints to agreed deadlines, pro-actively managing risks and issues Project reporting and budget control to ensure the delivery remains on track and within budget.  Resource estimation and forecasting Extensive use of Jira and PowerPoint for reporting, Excel for budget management of initiatives, and Jira and MS Project for scheduling Stakeholder management, advance business engagement and regular communication of Cyber Shield program to key technology and business stakeholders Skills & Experience Proven experience of end to end project management of multiple Cyber Security and Risk simultaneous projects, delivering capability enhancement, foundation uplift and improvements across within the Insurance or Financial services industry Strong experience as a Project Manager, leading multiple teams and vendors across various disciplines, managing multiple projects in a complex, matrix environment Experience in delivering in an organisation operating in Agile, adopting the required project methodology that the project demands.  Use of Jira or more structured methods for tracking Management of project budgets up to $3 million. Excellent financial control of budgets and resource and time estimation skills for their projects. Strong stakeholder management skills.  Must be able to negotiate with the vendor and have good vendor relationship management skills A can-do attitude and a good team player, but able to work independently and effectively on their own, without much direction. Appropriate Cyber Security and IT relevant industry experience  About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. We own some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk Start your career journey with us and click ‘Apply'! We encourage Aboriginal and Torres Strait Islanders to apply for this position.
IAG level 4/8 Australia Ave, Sydney Olympic Park NSW 2127, Australia
17/01/2019
Full Time
#CLOSER #BRAVER #FASTER The Role The purpose of the role and your unique contribution is to support the delivery of the Group Technology Strategy outcomes through ensuring continual alignment of domain technology strategies (CDO, Data, CTO, CSG) to the Group Technology Strategy and ensure continued delivery to IAG's Business Strategy outcomes. You will work with domain technology strategy owners to define and refresh an IT roadmap and commercial case that delivers the Group Technology Strategy and supports alignment to business strategy outcomes. You will ensure Group Technology Strategy outcomes are achieved by reporting and monitoring the progress of IT roadmap execution and escalate where appropriate. You will also support the communication of the Group Technology Strategy and roadmap whenever a refresh occurs. You will also support IT strategy governance by facilitating E2E architecture governance and reporting.    Key Responsibilities   Custodianship of the Group Technology Strategy and roadmap. Ensure domain technology strategies continue to align to Group Technology Strategy and delivers on business strategy outcomes by periodically refreshing the Group Technology Strategy and roadmap Develop commercial case for IT roadmap and support GLT / board endorsement Support the evangelisation of the Group Technology Strategy and communicate changes Consulting services to support strategy and architecture development Track and report on initiative deviations from the Group Technology Strategy and provide recommendations to minimise deviations from the target state Report and monitor on the progress of Group Technology Strategy roadmap and escalate as required Report and monitor on the financial impact of investments in legacy vs target state and drive towards investment in target state Facilitate the process of architectural governance by co-ordinating between the Group Tech Demand Management, Initiatives and Architecture teams (Enterprise, Platform, Infrastructure and Security ArchitectsProvide GLT and board level reporting on the progress of execution towards the Group Technology Strategy Support IT strategy governance by facilitating E2E architecture governance and reporting. Lead and coach a team of specialist to achieve outcomes Ensure domain technology strategies continue to align to Group Technology Strategy and delivers on business strategy outcomes by periodically refreshing the Group Technology Strategy and roadmap Skills & Experience 8+ years relevant IT advisory industry experience in developing IT strategies and roadmaps that deliver transformational change 5+ years management / technology consulting experience in a tier 1 or 2 consulting company at manager level and above Financial Services experience in particular insurance preferred Strong knowledge of technology trends across IT and digital and how they can be applied to Insurance companies to address real world problems and opportunities Deep experience with program management and technology delivery Ability to communicate corporate strategy to customers and prospects Strong business communication skills (written and verbal), including ability to effectively present issues, ideas, and solutions, in logical and articulate manner Demonstrated hands-on practical implementation experience with modern programming languages, data management and architectural patterns Demonstrated experience defining and driving complex organisational change   About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand, with a growing presence in Asia. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.          
IAG level 4/8 Australia Ave, Sydney Olympic Park NSW 2127, Australia
17/01/2019
Full Time
#CLOSER #BRAVER #FASTER The Role As IAG focuses on creating an organisation that is customer lead and data driven, this role is instrumental in ensuring the successful delivery of initiatives.  You will contribute vision and strategy for Strategy & Delivery Optimisation activities and will be a champion for global Data practices across the enterprise. The velocity of change in the world is increasing every day and the digital economy is driving the need for IAG's products and services to evolve rapidly to keep pace. The role will be a key leadership role providing vision for the various lines of business and providing consultation and support. You will be an advocate for delivering the strategy for the data asset on which IAG's future decisions will be built. Your focus will be to ensure that Data teams deliver in a lean agile way, whilst ensuring strong relationships with our Data partners and across the Customer Labs group, and stakeholders. You will mentor, educate and support other Data functional areas to create repeatable, robust, scalable, extensible and maintainable solutions using modern development practices. You will look for opportunity to improve business value and remove duplication. Key Responsibilities Align technology and business stakeholders to understand potential future business and operating models, whilst delivering in a lean agile way Actively listen and communicate business and customer drivers to inform the long-term data strategy Actively collaborate with our Customer Labs partners Communicate insights, concepts and rationales to internal and external audience Converge innovative ideas to a set of roadmaps for each business unit Act as an advisor to the business units to define and deliver our data services Identify insights from internal research and market analysis Identify key mega-trends affecting the insurance industry and other industries and more broadly across the APAC region. Take people along the journey and orchestrate team success  Skills & Experience High result oriented and outcome focussed attitude Advanced strategy and planning skills Powerful communication skills including the ability to translate deep technical concepts into simple and easily understood business terms Strong analytical and problem-solving skills An accomplished thought leader in driving strategy Exceptional negotiation skills and managerial courage Strong customer focus and collaborative mindset Able to lead and coordinate meetings and present to/ engage with senior leadership Advanced stakeholder management and relationship building skills Advanced ability in building and inspiring high performing teams  About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand, with a growing presence in Asia. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.          
IAG 20 Wedge St, Port Hedland WA 6721, Australia
17/01/2019
Full Time
#CLOSER #BRAVER #FASTER   The Role The Service Design team is responsible for the design of our service model, ensuring service requirements are documented, the service ownership is understood and services mapped correctly, enhancing the service catalogue, managing service requests and knowledge management, and ensuring CMDB quality and integrity. As a Specialist Service Design, you will implement and communicate service strategy and design for the Service Integration Management team. This will include participation in the development and enhancement of the service integration roadmap. Further you will develop and enhance the configuration management and service catalogue capabilities. This role coordinates the multi-vendor service performance framework and assures cost effective service experiences to agreed standards. You will support Service Owners in the end-to-end management and delivery of their services. For your role to make a difference, you will be you will be customer focussed, results driven and able to work collaboratively with our people, customers and partners. You will cultivate innovation within your team and partners and will demonstrate and encourage life-long learning.  You will also have the opportunity to develop your capabilities and skills as a technology services infrastructure specialist so that they can be utilised more broadly within Group Technology and IAG.  #IAGGroupTech #ServiceIntegration #ServiceDesign #ITIL #ServiceNow   Key Responsibilities Implement and communicate Group Technology Service Integration and Management strategy and roadmap  Define and enhance the IAG Business and Technical services in line with the Configuration data model  Develop and enhance Configuration Management design/process and quality Develop and enhance the Technology Service Catalogue (Request Management)  Define and govern the service levels for IAG Business and Technical services  Develop and drive cost transparency of services to improve efficiency and utilisation of CTO services  Communicate Service Integration process strategy and manage quality of policy and processes across the Technology environment Develop and manage the multi-vendor control framework to develop and deliver seamless service management across technology and vendor   Skills & Experience 5 years' experience in IT Service Management Technical knowledge and experience in ServiceNow Experience in Configuration Management and developing Technology Service Catalogues Strong stakeholder management skills – ability to liaise with senior management and Service Owners Proven experience delivering business outcome Tertiary qualification/s IT or related fields    About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. We own some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI.   Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation (3% kiwisaver), 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
IAG Melbourne VIC, Australia
17/01/2019
Fixed Term Contract
#Closer #Braver #Faster The Role We are seeking an experienced recovery professional to join the IAG team in the role of Sustainability Specialist. This role will see you supporting a team of claims professional across a matrix structure within the CGU's Workers Compensation division (Melbourne & Geelong) of IAG.  This role will assist claims teams to deliver on service, strategic claims management and deliver on key business performance targets (specific to return to work and reducing scheme liabilities).  It will also involve you meeting face to face with stakeholders (including injured workers) and assisting in deploying and monitoring pilots around injured worker recovery. Key Responsibilities Working across a matrix structure to support the Manager, Claims Delivery, Manager, Sustainability & Manager Claims Work towards meeting performance targets across Vic Workers Compensation Supporting claims teams in achieving a consistent application of strategy and claims management on claims Be an expert in the claims area to support the claims teams on targets, reporting and performance Identify performance opportunities and implement strategies to improve performance across the business Completing holistic reviews of claims and working towards a strategy to achieve the best outcome for an injured worker Assist with the development of strategies, initiatives and pilots Coaching and mentoring claims staff Skills & Experience Insurance industry experience in Workers Compensation Experience communicating effectively with a range of stakeholders Relationship management skills Minimum-2 years' Victorian Workers Compensation claims experience Strong technical expertise About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance. Let's Talk Start your career journey and join an inclusive culture that celebrates YOU! We offer 13% superannuation, flexible work and leave options. To find out more, click Apply. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
IAG 520 Oxford St, Sydney NSW 2022, Australia
17/01/2019
Full Time
#CLOSER #BRAVER #FASTER The Role At IAG, our purpose is to make your world a safer place. We are customer led and data driven and believe we have important responsibilities to enable the communities and people we service to be safer, stronger and more confident.  In order to deliver on this purpose, we expect our people to demonstrate the IAG Spirit, take reasonable care for their Health & Safety and to celebrate and respect diversity in all its forms. The purpose of the role and your unique contribution is to provide technical leadership and establish technical competency in the data transformation team to support delivery of data objects. This role will also provide support to the Transformation Delivery Manager, Business Engagement team and Data Engineering team as required. Key Responsibilities: Lead your team both technically and as a strong people manager motivating and keeping your team performing optimally. Take a leading role in technical discussions for projects and be accountable for their successful implementation of various projects Communicate regularly with all team members, project managers, huddle leads to ensure that performance of all technical resources is optimal Identify key technical areas, expertise to be developed in the data transformation team to ensure high quality technical delivery on the data platforms Provide input to the data governance, continuous improvement teams and participate in various cross team ceremonies Weekly project status reports to the leadership team wherever applicable Skills & Experience Must have a proven track record of leading a project delivery of complex Information Management, Data Integration and Business Intelligence Programs Industry and/or field experience/insurance project delivery experience  Advanced ability in building and inspiring high performing agile teams and previous experience of leading teams of 5+ people ETL or SQL development lead experience - 5 years+ Ability to build and maintain relationships with Senior Executives and to think strategically and understand the bigger-picture Bachelor's Degree in Business Analysis, Analytics/Data Science, Management Information Systems or related field Industry and/or field experience About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. We own some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
IAG level 4/8 Australia Ave, Sydney Olympic Park NSW 2127, Australia
16/01/2019
Full Time
#CLOSER #BRAVER #FASTER The Role This is a leadership role within Customer Labs Digital team. The purpose of the role and your unique contribution is to lead the IAG's Product Engineering team to enable IAG's Digital strategy in support of the broader Technology and Customer Labs Strategies. The Product Engineering team will enable our vision “provide amazing experiences for our customers that are more secure, robust and scalable than ever before, and deliver them with lightning speed.” This role requires a dynamic, forward thinking leader who can truly drive technology change by leveraging knowledge and experience and through effective engagement. You will mentor a high performing team and be a key collaborator across Digital, Data, Technology and Security groups at IAG. #IAGCustomerLabs #ProductEngineering #HumanCenteredThinking #Agile #Lean   Key Responsibilities: Understand industry trends, threats and opportunities and clearly identify how IAG can accelerate and scale Digital is crucial to your success Use your extensive network of contacts and new and innovative approaches to identify potential talented people for our team Create the right environment that yields a high performing culture and a diverse work environment that encourages people to join and inspires people to stay Attract, nurture and develop talent so that people are sustainably learning, teaching and delivering at their best Cultivate the skills and core values necessary to develop true leadership. Utilise a common set of principle-based tools and methods used by all of IAG to discover, define, prioritise, experiment and deliver colleague, customer and partner products and services Continuously improve IAG's Continuous Delivery approach across Engineering teams Establish and manage an AU & NZ division, product and delivery backlog Business development & strategic partnering Be a champion for Product and service-based development Define and continuously improve a product engineering strategy Vendor and supplier commercial management Budgeting, forecasting and commercial management including people and on-costs, software and services Skills & Experience Over 10 years relevant IT industry experience in within a complex technology operating environment Background in hands on development experience over 5 years Demonstrated experience leading large teams of both technical and non-technical technology professionals Knowledge across engineering disciplines, application development methodologies, tools, cloud and modern DevOps Strong communication skills, including the ability to translate deep technical concepts into simple and easily understood business terms Ability to communicate corporate strategy to customers and prospects Ability to work independently and self-directed approach to work Deep understanding of IaaS, SaaS, PaaS and software defined networking Demonstrated experience defining and driving complex platform simplification Proven experience managing project plans and budgets Bachelor's Degree or Equivalent in Computer Science or related fields About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. We own some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.