IAG

IAG is the largest general insurance group in Australia and New Zealand owning some of the region's must trusted brands and we are committed to providing a supportive, diverse and inclusive work culture for our employees.

IAG Singapore, SG
23/05/2019
Full Time
  #CLOSER #BRAVER #FASTER   Data Engineer IAG Firemark Ventures Role based in Singapore About The Role The Data Engineer role ensures that data pipelines are scalable, repeatable and secure. It helps facilitate getting data from a variety of different sources, getting it in the right formats, adhering to data quality standards, and assuring that downstream users can get data quickly. Additional responsibilities include developing prototypes and proof of concepts for the selected solutions, and implementing complex data projects with a focus on collecting, parsing, managing, analysing and visualising large sets of data using multiple platforms. Data Engineers should also have the capability to architect highly scalable distributed systems, using open source tools. The Data Engineer role is a technical job that requires substantial expertise in a broad range of software development and programming skills. These professionals have knowledge of data analysis, end user requirements analysis, and business requirements analysis to develop a clear understanding of the business needs and to incorporate these needs into technical solutions. They have a solid understanding of physical database design principles, and the software development life cycle.  Preferred Skills and Expertise Experience in building and maintaining data pipelines on Hadoop, AWS, Google Cloud, or Azure. Experience with Spark, Kafka, Hadoop, Hive to process both batch and streaming data. Experience with schedulers or distributed processing tools such as Airflow, Nifi or Oozie. Proficiency in Python or Scala.  Being a polyglot is a big plus. Experience with Docker containers and container management services such as Kubernetes or Docker Swarm. Proficient understanding of code versioning tools such as git. Experience with AWS components are a huge plus. Experience in Agile methodology and TDD. Good understanding of data-structures and algorithms. Excellent written and verbal communication skills. Experience with NoSQL and RDBMS databases. At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance.
IAG 520 Oxford St, Sydney NSW 2022, Australia
23/05/2019
Fixed Term Contract
#CLOSER #BRAVER #FASTER • Based in Sydney CBD • Full time 6-month contract • Flexible working environment The Role The purpose of this 6 month contract role is to use your blend of communication, data & technical skills to alleviate technical debt (Access & Excel), build robust solutions (Tableau & SQL), identify insights and model business scenarios to support business decision making. Key Responsibilities: Undertake ad hoc analysis and modelling to support a major business initiative Provide reports and insights that enable a clear, fact-based view of ‘performance' to inform motor claims decision-making. Analyse data in the context of the business environment to provide insight into and / or recommendations for key stakeholders Assist in automating and streamline reporting / analytical processes Skills & Experience Ability to interpret numerical data and clearly communicate the interpretation Highly experienced in SQL, Excel Tableau and Access (in priority order) Able to build and maintain collaborative working relationships with internal stakeholders and team members Can work independently but thrives in an empowered team environment Qualification/s in Statistics, Mathematics, Finance, Computing or related fields well regarded Experience in insurance well regarded About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. We own some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
IAG Adelaide SA, Australia
23/05/2019
Fixed Term Contract
#Closer #Braver #Faster The Role As a Customer Consultant, you will provide an exceptional customer experience and maximise sales and retention opportunities by identifying customer needs. In addition, you will live our purpose by providing certainty to every customer by being there for them when they need us. Start date: 01.07.2019 Rotational roster: 7:30am – 7:30pm, Monday to Friday. 9 month Fixed term Contract Training: 9 weeks from the start date from 9.00am - 5.00pm, Monday to Friday. We do require your commitment to the full-time training. Key Responsibilities Provide quality customer service Update customer policies as per their requests  Cross sell and up sell to our customers to better meet their insurance needs Ensure availability to manage telephone and other customer enquiries at scheduled times Support achievements of the team and IAG's objectives by demonstrating IAG's core behaviours Skills & Experience Demonstrated passion for customer service Ability to work collaboratively within a team environment Solid organisational and time management skills Demonstrated ability to think outside of the box Ability to cross sell and up sell Results driven Flexibility and Resilience About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk Start your career journey and join an inclusive culture that celebrates YOU! We offer 13% superannuation, flexible work and leave options. To find out more, click Apply. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
IAG 520 Oxford St, Sydney NSW 2022, Australia
23/05/2019
Full Time
#CLOSER #BRAVER #FASTER The Role The purpose of the role and your unique contribution is to support the Australia Division review business processes, identify emerging risks and adapt to a changing external risk and compliance environment focusing on areas of high complexity requiring focus and immersive investigation. These reviews will be undertaken in a consistent and methodical way to identify emerging risks, issues and provide recommendations to improve risk management with a focus on thematic reviews across business divisions and deep dives in areas of emerging risks and complexity. Key Responsibilities Lead by the Targeted Review Manager, this role will deliver immersive targeted reviews of prioritised business areas or processes to identify risks and issues and recommend remediation activity. Operate independently to ensure reviews are undertaken to best practice principles, are independent and provide deep and actionable insight Ensure review outcomes are evidence based, concise, and actioned where necessary. Provides coaching to grow the technical skills and capability of other members of the operational risk function in regards to best practice reviews Demonstrate Closer, Braver, Faster and live by the values of our spirit Ensure a workplace of safety and wellbeing for our people  Skills & Experience Minimum 5 years' experience working in a corporate culture, audit, risk management and/or project capacity within a large corporation. Intimate understanding of risk management frameworks and business processes Intimate knowledge of the Australian general insurance industry. Strong program/project governance and program management skills. Embeds risk maturity in the business and a pro-active risk management culture Provides coaching to grow the technical skills and capability of other members of the operational risk function Demonstrate Closer, Braver, Faster and live by the values of our spirit Ensure a workplace of safety and wellbeing for our people   About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand, with a growing presence in Asia. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.          
IAG 20 Wedge St, Port Hedland WA 6721, Australia
23/05/2019
Full Time
#CLOSER #FASTER #BRAVER The Role As part of the operational risk team this role is responsible for driving efficient and effective management of operational risk in the Australian Division as evidenced through the introduction, maintenance and completion of activities aligned to the IAG (Australian Division) Risk Management Framework. The Consultant, Operational Risk provides risk identification management, review, mitigation and reporting alongside business owners aligned to associated activities contained within the IAG Risk Management Strategy, Risk Management Framework and/or Risk Appetite Statement for which Customer promise are involved. This role is a visible advocate for driving risk maturity uplift and improvement in operational risk culture within the STC and LTC divisions. A critical success factor for the role is the ability to engage broadly and communicate effectively within IAG to influence a practical understanding of Operational, Compliance and Strategic level risks. Your role will include, but not be limited to: Key Responsibilities Supports the development and implementation of the Risk management strategy, Risk frameworks and methodology for Australia to increase operational risk maturity across business units. Delivers risk-based reviews of businesses process to determine whether they are being executed and managed effectively, supporting a continuous improvement approach. Identifies whether the design and execution of controls are adequate and effective in mitigating risks, including establishing a robust control environment, including control and process testing. Provide assurance to the interactions we have with our customers to ensure they are receiving service aligned to the correct processes and policy information through associated risk activity. Maintains effective systems and processes for receiving & implementing new regulatory obligations. Embeds risk maturity in the business and a pro-active risk management culture.   Skills & Experience Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organisational problems and create alternative solutions that resolve the problems in the best interest of the business Knowledge of issues, opportunities, and challenges for conducting business in the international marketplace; ability to apply this knowledge appropriately to diverse situations. Knowledge of the insurance industry's trends, directions, major issues, and regulatory considerations; ability to apply insurance knowledge and experience into various business environments. Knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations. About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. We own some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.      
IAG 520 Oxford St, Sydney NSW 2022, Australia
23/05/2019
Full Time
#Closer #Braver #Faster The Role Starting as soon as possible we have the opportunity for an Assistant Underwriter to join IAL. As a part of our team you will provide a professional and efficient service by taking on all aspects of client underwriting. This role would suit someone who is looking to take the next step in their insurance career, either from an insurance broking or claims background, or maybe a current assistant underwriter looking for a new challenge in an exciting start up business. IAL started business as a division of the Berkshire Hathaway group of Insurance companies and provides personal lines insurance products to the Australian market via brokers. The business transferred to IAG as part of the strategic relationship between IAG and Berkshire Hathaway in June 2015. It is a standalone business unit within the IAG. It has a large degree of autonomy and fosters an entrepreneurial and empowering culture. Key Responsibilities Accurate and timely management of new business, cancellations, endorsements, and policy account reconciliation tasks Provide outstanding customer service while ensuring service level agreements are met for phone, email and web-based enquiries Underwrite insurance risks in area of responsibility, adhering to underwriting guidelines and standards whilst applying underwriting strategy with respect to target markets Collaborate and engage with the team to develop and assist in other projects and with other business areas Develop a broader knowledge of Personal Lines Insurance and the business to understand current and future direction including a whole of company view Skills & Experience 1-3 years' experience in an underwriting assistant/ broker or claims role A positive attitude and proactive work manner  Demonstrated ability to show professionalism towards customers, brokers and the team Strong interpersonal and organisation skills with keen attention to detail The ability to problem solve effectively and independently You will need to have sound computer literacy which includes the ability to pick up new information quickly and manage multiple programs at once About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. We own some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
IAG Singapore, SG
23/05/2019
Full Time
#CLOSER #BRAVER #FASTER Data Scientist IAG Firemark Ventures Role based in Singapore The Role For this role you will need to love solving problems and have a passion for experimentation and telling the truth through data . The key challenge will be taking IAG on a journey from subjectivity to objectivity provided by information.  You will be the key architect in creating an organisation that embraces data driven decision making.   Key Responsibilities Experience in manipulating, processing and extracting value from large disconnected datasets, building predictive and machine learning model, visualization of insights, and model development lifecycle Programming skills in languages like SQL, Python and relevant packages (like numpy and pandas) Experience in processing Gigabytes of structured and unstructured data in a distributed computing environment using PySpark or Scala Experience with AWS or GCP distributed data tooling or machine learning stacks Advanced in statistical analysis, quantitative analytics, forecasting/predictive analytics, multivariate testing, and optimisation algorithms. Advanced knowledge of analytics concepts and practices, whether it is traditional statistics, machine learning or NLP and image recognition using deep learning on Tensorflow Proven ability to coach, mentor and develop junior colleagues to ensure their ongoing technical and leadership development Advanced communication in order to discuss complex information, analysis and findings to technical, and non-technical audiences Collaborate closely with Analytics, Engineering, and Products teams by demonstrating cross-functional resource interaction to deliver ML models Guiding project members in their work, particularly where new techniques are being adopted Peer reviewing work to ensure it is of suitable quality, working with colleagues to ensure continuous improvement Skills & Experience Experience with traditional actuarial pricing methods for general insurance classes, including reserving techniques. Insurance industry domain expertise and familiarity with relevant legislation and the regulatory environment. Advanced understanding of geospatial data related technologies. Experience scoping/running analytics projects Experience in AWS serverless architecture, microservices architecture, container deployment Experience in building analytics applications for deployment in real or near real time About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
IAG Melbourne VIC, Australia
22/05/2019
Full Time - Flexible
#Closer #Braver #Faster The Role Due to changes across our business we're currently recruiting for a number of Liability Claim Consultants to manage personal injury and property damage claims made against our insureds by Third-Party Claimants. This includes managing claims from lodgement through to completion, ensuring an optimum and efficient service to customers, maximising opportunities to ensure claims are managed to meet our customer and financial demands within expected delivery timeframes. Key Responsibilities Deliver exceptional service to customers Process claims in an efficient manner, adhering to financial/reserving principles Build and maintain strong internal and external relationships Support the achievement of IAG's objective of being a leader in the intermediated insurance industry Skills & Experience Experience in Personal Injury and/or Property claims Lawyers seeking in-house insurance claims experience Experience in Legal & Regulatory Environment Knowledge and extensive experience of Liability Claims Negotiation and Settlement of both litigated and non-litigated claims Policy Coverage evaluation/determination Ability to manage Service Providers Strong processing ability Genuine belief in a strong team culture and ability to work with a team of likeminded professionals About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI.  Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
IAG level 4/8 Australia Ave, Sydney Olympic Park NSW 2127, Australia
21/05/2019
Full Time
#CLOSER #BRAVER #FASTER   The Role This is a newly created role within our internal Cyber Security Consulting team for an experienced Cyber Security professional. Cyber Security Consulting practice exists to provide our people with thought leadership, guidance, due diligence and strategic advice on cyber security matters. As a Consultant you will be responsible for leading security assessments, assisting Line 1 with cyber risk analysis, identifying opportunities for improvement, risk reporting and promoting cyber security advisory across IAG.   Key Responsibilities: Lead the assessment of security posture for identified opportunities, initiatives and partners Lead Cyber risk related activities for mergers and acquisitions (M&As) Support Line 1 with Cyber risk analysis and high-level recommendations Lead and facilitate cross-functional teams to accomplish a balance between business and security strategy goals Identify and proactively engage internal and external stakeholders Promote cyber security advisory and consulting services internally Lead Value@Risk analysis and reporting Lead periodic reviews of Security Capability using the NIST Cybersecurity Framework Participate in IAG business strategy planning activities and contribute thought leadership and advice on cyber threats, regulatory obligations and mitigation approaches Collaborate with Security Enterprise Architecture & Governance teams to feedback potential strategic, governance and enterprise architecture improvements and changes Monitor the market for future trends and opportunities Develop thought leadership initiatives including research, papers, conference speaking, public articles (etc) Contribute to the overall messaging and positioning of security in IAG Work with Corporate Security Group teams to identify opportunities to provide thought leadership and optimal consulting advice Assist in preparing reports for the CISO to present to the Board and the CRO regularly on consulting and advisory activities and outcomes   Skills & Experience 4+ years of security consulting, complimented by at least another 4 years in Information Technology Proven experience engaging with a range of stakeholders, from SMEs through to Executive Level Extensive security, information technology and risk assessment experience covering a broad range of concepts including enterprise security architecture, networking, threat management, IT infrastructure, policies and standards, vulnerabilities, human threats A strong understanding of NIST and practical experience developing assessments against the framework Ability to understand the broader business context and provide strategic advice for achieving a balance of business and security objectives Experience with partner assessments including contractual reviews. Demonstrated vendor management, cross-cultural listening skills with strong influencing and negotiation experience Excellent time management Driven to succeed and highly proactive Excellent research and writing skills A broad network both within the enterprise and externally A passion for security and how it can positively impact business   About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. We own some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI.   Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
IAG 520 Oxford St, Sydney NSW 2022, Australia
21/05/2019
Full Time
The Role In this newly created position, you will report directly into the Manager, Australian Business Roundtable for Disaster Resilience & Safer Communities (ABR) to support the smooth running of the ABR Secretariat. You will play a critical role in planning, coordinating and executing ABR Secretariat activities and initiatives to deliver clear societal, commercial and reputational benefits for ABR members and IAG. Key Responsibilities: Provide timely and high quality administrative and logistics support for ABR governance bodies, including the CEO Committee, Liaison Group and Project Teams, to enable agile strategy execution, strong member participation and engagement, and prioritised initiative delivery Contribute to the execution of key programs including CEO agreed projects, management of annual research initiatives and facilitation of communications and advocacy opportunities Provide day-to-day support with running of the ABR Secretariat, including membership, operations, governance, stakeholder relations, communications and reporting matters Prompt and professional liaison with internal and external stakeholders on the delivery of ABR Secretariat activities Assist with day-to-day management of the ABR budget   Skills & Experience Work experience in corporate responsibility, sustainability and/or shared valued Qualifications in science/sustainability, communications, government affairs, community development or related fields Effective communications skills (verbal and written) Ability to confidently engage with senior stakeholders from multiple jurisdictions Highly developed administration skills Previous project and/or event management experience Strong collaboration skills Ability to work in an agile working environment   About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.  
IAG 520 Oxford St, Sydney NSW 2022, Australia
21/05/2019
Full Time
The Role This is a newly created position to oversee management of the Secretariat of the Australian Business Roundtable for Disaster Resilience & Safer Communities (ABR). You will enable agile development and execution of the ABR annual plans to make Australian communities safer by improving disaster resilience and climate change preparedness. This includes delivering clear societal, commercial and reputational benefits for ABR members and IAG by informing, advocating and collaborating with governments, businesses and communities. Key Responsibilities: Work closely with IAG management and the ABR Liaison Group to support the development of 1-3 year ABR strategy. Lead coordination, support and reporting of ABR governance bodies, including the CEO Committee, Liaison Group and Project Teams. Manage the ABR Secretariat to ensure smooth functioning and effectiveness, including agile strategy execution, strong member participation and engagement, and prioritised initiative delivery. Develop and coordinate annual plans and budgets to deliver the ABR strategy. Lead the execution of key ABR programs including delivery of CEO agreed projects, management of annual research initiatives and facilitation of communications and advocacy opportunities (including through events, media, targeted meetings, correspondence, submissions and participation in prioritised government and industry initiatives that drive forward Australia's disaster resilience and climate change preparedness). Lead and coach a high performing agile team.   Skills & Experience Experience managing collective impact/multi-stakeholder partnerships Strong stakeholder engagement and influencing skills Proven experience working with Government Relations teams and partnering with government, industry and community to support collective outcomes Ability to work with communications teams, developing and executing communications plans Qualifications in science/sustainability, communications, government affairs, community development or related fields Managing a CEO-level collaboration, including a Secretariat function (desirable) Background in and knowledge of disaster risk reduction and climate change preparedness (desirable) Leading research programs (desirable)           About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.  
IAG Singapore, SG
21/05/2019
Full Time
#CLOSER #BRAVER #FASTER Full Stack Software Developer IAG Firemark Ventures Role based in Singapore Our mission is to use new data and technology to create a safer future for customers and communities across APAC. We build next generation products, services and business models incubated in-house or with our partners. As part of the Firemark team ( www.firemarklabs.com.au ), you will play a critical role you will play a critical part in product innovation, working on all levels of the technology stack. From developing web interfaces to visualize data through to writing public REST APIs, as a technically minded intrapreneur you will be expected to lead and support the experimentation, creation and scaling of new products and business models that will shape the future of insurance and adjacent markets. We deliver rapid yet reliable solutions, embracing DevOps ways of working. Key Responsibilities: Software engineering in an agile team Develop web applications using modern frameworks Automate infrastructure pipelines Develop micro service APIs end to end Automate testing and continuous integration Work collaboratively as part of blended, multi-disciplinary teams bringing customer insight, design, data, analytics and digital together to develop new customer value propositions and solutions. Work as part of a collaborative squad to support epic and user story creation, product roadmap and sprint planning  Work with other internal teams and external partners, including start-ups, to coordinate the movement of software releases between environments Work in partnership to deliver project objectives through structured planning and leverage appropriate delivery methods (agile, iterative, etc.) Improve quality and increase software delivery velocity, collaborate with various stakeholders, guilds and teams to learn and implement best practices. Continuously monitor team throughput and/or velocity to achieve iteration goals and commitments; lead the team to deliver high-quality software. Uses technical and functional knowledge to remove roadblocks within the team and identify any technical risks that might have an impact on the delivery (risks with architecture, design, patterns, performance, security, etc.) Skills & Experience 3+ years software engineering experience Strong technical experience combined with strong knowledge of emerging technology trends and best practices in software engineering Experience in one or more of our programming languages (JavaScript, React/Redux, Node, HTML5, CSS3, SASS, Python) Experience with one or more of our core systems (Cassandra, Kafka, Spark) Experience with databases, cloud technologies and projects (AWS, GoogleCloud) Excellent communication skills Desirable: Knowledge of insurance underwriting rules and retail processes Experience with DevOps Ability to work independently and within small, fast paced sprint teams Ability to work in a collaborative, open innovation environment Experience with rapid prototyping, open source technologies Experience working on the full lifecycle of software development About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance. Let's Talk Start your career journey with us and click ‘Apply'! Singaporean citizens and PR holders are encouraged to apply. In addition to a diverse and inclusive culture, some of our benefits include flexible work options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. 
IAG East Melbourne VIC 3002, Australia
21/05/2019
Fixed Term Contract
#Closer #Braver #Faster The Role This is a 6-month, fixed term full time position for a Settlements Consultants to work in our Mulgrave office, South East Melbourne. You will work to minimise the costs of motor claims through the efficient and timely settlement of demands from third parties and identify recovery opportunities, whilst ensuring that legislative requirements and policy directives are adhered to. Key Responsibilities Negotiate settlements with parties and/or insurers directly Promote our repair network to other parties Analyse claims information, validate claims and identify priorities for settlements claims Calculate demurrage claims for other parties Manage and resolve issues with other parties or customers and if necessary follow dispute resolution process Skills & Experience Possess excellent negotiation skills Be results driven while maintaining integrity Have sound analytical and decision-making skills Work well in a collaborative team environment Be able to build solid business relationships About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
IAG level 4/8 Australia Ave, Sydney Olympic Park NSW 2127, Australia
21/05/2019
Full Time
#Closer #Braver #Faster The Role Starting as soon as possible we have the opportunity for Underwriters to join CGU as a part of our Liability Underwriting team. As a part of our team you will provide a professional and efficient service by taking on all aspects of client underwriting. This role would suit someone who is looking to develop their insurance career, ideally with an insurance background with experience in underwriting or liability. We are an ambitious team and work together to achieve successful market outcomes for the larger CGU business. CGU is a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance. We distribute our extensive range of market-leading products through more than 1,000 brokers, agents and selected financial institution and affinity partners. Key Responsibilities Accurate and timely management of new business, renewals and broker/relationship liaison Underwrite insurance in market area by researching and assessing new business to understand risk Collaborate and engage with the team to provide guidance as appropriate as well as take responsibility for personal development Support the management of the Liability portfolio across underwriting processing and credit management, new business negotiation and general renewal underwriting Skills & Experience 2-5 years' experience in underwriting Previous exposure to liability insurance in broking & general insurance operations will also be considered & highly desirable A positive attitude and proactive work manner Demonstrated ability to show professionalism towards customers, brokers and the team Strong interpersonal and organisation skills with keen attention to detail The ability to problem solve and assess effectively and independently You will need to have sound computer literacy which includes the ability to pick up new information quickly and manage multiple programs at once About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
IAG level 4/8 Australia Ave, Sydney Olympic Park NSW 2127, Australia
21/05/2019
Full Time
#Closer #Braver #Faster The Role We currently have multiple permanent opportunities for Claim Consultants to join our Home and Landlord claims team located in Paramatta. In this position you will be responsible for managing your own portfolio of claims from end-to-end ensuring timely and fair processing as per terms and conditions of the relevant policy and in accordance to CGU and WFI policies. Key Responsibilities Proactive management of the claim's lifecycle in an efficient, fair and timely manner Knowledge of relevant legislation, guidelines, regulations and internal policy and procedures  Coverage evaluations and research from gathering and documenting relevant information Updating customers of their claims process via multiple communication networks Maintain and support relationships with customers including, internal and external providers Skills & Experience  Previous claims handling, claims lodgement or claims administration experience is desirable but customer service backgrounds within insurance or financial services will also be considered Strong attention to detail and excellent customer service skills and a passion for helping people Computer skills and ability to navigate multiple computer systems Attentive and confident when liaising with customers and service providers Strong analytical, negotiation and problem-solving skills Excellent verbal and written communication; as well as exceptional customer service The capacity to efficiently manage your time and work under pressure to meet targets Previous experience managing a portfolio of Landlord or Property claims is highly advantageous About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me - we value difference, not sameness #Together - harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes - it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand, with a growing presence in Asia. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
IAG Melbourne VIC, Australia
21/05/2019
Fixed Term Contract
#Closer #Braver #Faster The Role The primary purpose of this role is to provide Queue Management support to resolver teams in Group Technology. You will be assisting the teams to maintain their queues, minimise SLA breaches and increase the number of tickets resolved. Key Responsibilities Monitor all resolver group queues daily via dashboards in Service Now to keep track of the number of tickets that have breached SLA Manage relationship with resolver teams Assist resolver groups to setup their queue reporting dashboards Provide required reporting for weekly, monthly and management reports Monitor aged tickets across all queues Provide quality assessments of tickets resolved to ensure standards are met Provide verbal quality assessments Monthly quality assessments of tickets logged by the Service Desk and provide feedback for improvement Assess trends in tickets logged and ensure knowledge articles, problem tickets or service catalogue items are logged   Skills & Experience Experience in Incident Management Basic knowledge of ITIL foundations and Service Management Data Analytics MS Standard Organisational Programs Experience with ServiceNow Quality standards and applications   About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.  
IAG 20 Wedge St, Port Hedland WA 6721, Australia
20/05/2019
Full Time
Permanent Opportunity Nationwide Location Risk and Compliance, AUD AUSTRALIAN OPERATIONS The Role We have a unique opportunity to make an impact in your everyday work life. With your passion and knowledge  of operational risk, you will lead and coach the team to achieve efficient and effective management of operational risk within IAG.   You will be a visible advocate for driving risk maturity uplift,  working with our business stakeholders to strengthen  IAG operational risk culture. As the Operational Risk Lead you will assign work and coach activity  with the Operational Risk Specialists in the team; leveraging your experience combined with strong stakeholder engagement and communication skills will ensure the team and business achieves critical success. Key Responsibilities Lead the ongoing uplift and implementation of  the Risk Management Strategy, Risk Frameworks and methodology at a business unit level to increase operational risk maturity Lead the controls assurance activity for risk profiles, compliance obligations and fraud control and identifies whether the design and execution of controls are adequate and effective in mitigating risks, including establishing a robust control environment through control and process testing Review, monitor, test, remediate and update each business unit assurance plan Lead the risk profiling refresh activity to support each business unit Ensure incident management reports are triaged, actioned and remediated Undertakes reliable and factual risk reporting through necessary systems and processes, including oversight of incidents Certifies compliance with our policies, procedures, contracts, applicable laws and regulations alongside the Compliance Leads Facilitates risk assessment & reporting for key business initiatives/projects  Ensures effective systems and process are in place for receiving and implementing new regulatory obligations across the business  Leads, assigns and oversees activity of Risk Specialists Provides coaching to increase the technical skills and capability of others within the function Skills & Experience Experience in General insurance or financial services industry, and exposure to risk management or compliance role – essential Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organisational problems and create alternative solutions that resolve the problems in the best interest of the business In-depth knowledge of issues, opportunities, and challenges for conducting business in the international marketplace; ability to apply this knowledge appropriately to diverse situations. Understands insurance industry's trends, directions, major issues, and regulatory considerations; ability to apply insurance knowledge and experience into various business environments. Required Tertiary qualification/s in Economics /Accounting / Finance / Law or related fields desired • Relevant industry or specialism qualifications e.g.: ANZIIF, AS/NZS ISO 31000:2009 (Risk management -principles and guidelines) About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. We own some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.            
IAG 20 Wedge St, Port Hedland WA 6721, Australia
20/05/2019
Full Time
Permanent Opportunity Nationwide Location Risk and Compliance, AUD AUSTRALIAN OPERATIONS The Role We have a unique opportunity to make an impact in your everyday work life. With your passion and knowledge  of operational risk, you will lead and coach the team to achieve efficient and effective management of operational risk within IAG.   You will be a visible advocate for driving risk maturity uplift,  working with our business stakeholders to strengthen  IAG operational risk culture. As the Operational Risk Lead you will assign work and coach activity  with the Operational Risk Specialists in the team; leveraging your experience combined with strong stakeholder engagement and communication skills will ensure the team and business achieves critical success. Key Responsibilities Lead the ongoing uplift and implementation of  the Risk Management Strategy, Risk Frameworks and methodology at a business unit level to increase operational risk maturity Lead the controls assurance activity for risk profiles, compliance obligations and fraud control and identifies whether the design and execution of controls are adequate and effective in mitigating risks, including establishing a robust control environment through control and process testing Review, monitor, test, remediate and update each business unit assurance plan Lead the risk profiling refresh activity to support each business unit Ensure incident management reports are triaged, actioned and remediated Undertakes reliable and factual risk reporting through necessary systems and processes, including oversight of incidents Certifies compliance with our policies, procedures, contracts, applicable laws and regulations alongside the Compliance Leads Facilitates risk assessment & reporting for key business initiatives/projects  Ensures effective systems and process are in place for receiving and implementing new regulatory obligations across the business  Leads, assigns and oversees activity of Risk Specialists Provides coaching to increase the technical skills and capability of others within the function Skills & Experience Experience in General insurance or financial services industry, and exposure to risk management or compliance role – essential Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organisational problems and create alternative solutions that resolve the problems in the best interest of the business In-depth knowledge of issues, opportunities, and challenges for conducting business in the international marketplace; ability to apply this knowledge appropriately to diverse situations. Understands insurance industry's trends, directions, major issues, and regulatory considerations; ability to apply insurance knowledge and experience into various business environments. Required Tertiary qualification/s in Economics /Accounting / Finance / Law or related fields desired • Relevant industry or specialism qualifications e.g.: ANZIIF, AS/NZS ISO 31000:2009 (Risk management -principles and guidelines) About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. We own some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.            
IAG 20 Wedge St, Port Hedland WA 6721, Australia
20/05/2019
Full Time
Permanent Opportunity Nationwide Location Risk and Compliance, AUD AUSTRALIAN OPERATIONS The Role We have a unique opportunity to make an impact in your everyday work life. With your passion and knowledge  of operational risk, you will lead and coach the team to achieve efficient and effective management of operational risk within IAG.   You will be a visible advocate for driving risk maturity uplift,  working with our business stakeholders to strengthen  IAG operational risk culture. As the Operational Risk Lead you will assign work and coach activity  with the Operational Risk Specialists in the team; leveraging your experience combined with strong stakeholder engagement and communication skills will ensure the team and business achieves critical success. Key Responsibilities Lead the ongoing uplift and implementation of  the Risk Management Strategy, Risk Frameworks and methodology at a business unit level to increase operational risk maturity Lead the controls assurance activity for risk profiles, compliance obligations and fraud control and identifies whether the design and execution of controls are adequate and effective in mitigating risks, including establishing a robust control environment through control and process testing Review, monitor, test, remediate and update each business unit assurance plan Lead the risk profiling refresh activity to support each business unit Ensure incident management reports are triaged, actioned and remediated Undertakes reliable and factual risk reporting through necessary systems and processes, including oversight of incidents Certifies compliance with our policies, procedures, contracts, applicable laws and regulations alongside the Compliance Leads Facilitates risk assessment & reporting for key business initiatives/projects  Ensures effective systems and process are in place for receiving and implementing new regulatory obligations across the business  Leads, assigns and oversees activity of Risk Specialists Provides coaching to increase the technical skills and capability of others within the function Skills & Experience Experience in General insurance or financial services industry, and exposure to risk management or compliance role – essential Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organisational problems and create alternative solutions that resolve the problems in the best interest of the business In-depth knowledge of issues, opportunities, and challenges for conducting business in the international marketplace; ability to apply this knowledge appropriately to diverse situations. Understands insurance industry's trends, directions, major issues, and regulatory considerations; ability to apply insurance knowledge and experience into various business environments. Required Tertiary qualification/s in Economics /Accounting / Finance / Law or related fields desired • Relevant industry or specialism qualifications e.g.: ANZIIF, AS/NZS ISO 31000:2009 (Risk management -principles and guidelines) About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. We own some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.            
IAG level 4/8 Australia Ave, Sydney Olympic Park NSW 2127, Australia
20/05/2019
Full Time
#Closer #Braver #Faster The Role The purpose of the Finance Manager (Satellite) is to manage and maintain the financial performance and reporting requirements for the Satellite portfolio for internal and external stakeholders. Key Responsibilities Manage the Satellite P&L reporting & performance analysis Own the internal & external reporting requirements of the Satellite portfolio. This will also include reporting requirements for Executive level reporting (i.e. commentary for Investor report, MOM/MPR inputs, management reporting etc.) Manage the budget and forecast overview of the P&L in relation to Satellite, understanding and interpreting all assumptions from key Australia Finance counterparts to obtain P&L sign-off from Customer Development EM's in line with portfolio strategies Manage key deliverables relating to financial performance of Satellite, in relation to Premium and Claims Manage a small team that is responsible for the provision of variance analysis and advanced commentary on results in relation to the portfolio Understand the Customer proposition and portfolio strategy and manage the provision of relevant financial analysis as to the performance  Manage the provision of support and input into the FIT program relevant to the Portfolio Develop and maintain key relationships with Customer Development counterparts Lead a team of motivated, innovative, professional and customer orientated Finance staff by adopting Leading@IAG principles and the IAG Spirit   Skills & Experience Experience of leading a team and effectively influencing and developing staff at all levels Financial Services expertise required, preferably within Insurance Extensive experience in finance and accounting including financial management/reporting, technical accounting knowledge, and business commerciality Clear understanding of business and financial impacts of operational decisions Extensive knowledge of finance reporting systems and frameworks  Attention to detail and ability to multitask, adhere to deadlines and perform under pressure Extensive experience operating and delivering results in a matrix environment and leveraging relationships to influence and drive outcomes Tertiary qualifications, e.g Postgraduate degree in Accounting, Finance CA/CPA/CIMA qualified or relevant experience Relevant professional membership and certifications About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.