IAG

IAG is the largest general insurance group in Australia and New Zealand owning some of the region's must trusted brands and we are committed to providing a supportive, diverse and inclusive work culture for our employees.

IAG East Melbourne VIC 3002, Australia
22/03/2019
Full Time
#CLOSER #BRAVER #FASTER   The Role As a Specialist, Service Delivery & Improvement, you will ensure operational excellence of Technology Services through the coordination and drive of continuous service improvement across Group Tech and its internal and external suppliers. You will be working closely with one other Service Delivery & Improvement Specialist. The role will report to Manager, Service Transition and Performance Management. This role would be based in our Burwood office. For your role to make a difference, you will be customer focussed, results driven and able to work collaboratively with our people, customers and partners. You will cultivate innovation within your team and partners and will demonstrate a commitment to life-long learning.  You will also have the opportunity to develop your capabilities and skills as a technology services business analyst specialist so that they can be utilised more broadly within Group Technology and IAG. #IAGGroupTech #ServiceManagement #ServiceDelivery     Key Responsibilities: Service Delivery support to key engagements such as RACV, NRMA Motoring and Services, IMA and associated partnerships Support Group Technology Operational Forum routines on a daily, weekly and monthly basis through insights from operational data to help inform and influence service performance and improvement outcomes Establish and maintain close operational relationships with our business and partners to understand and identify opportunities to improve service outcomes Responsible for supporting relationships between EGMs, EMs and their business counterparts Influence and coordinate Relationship Management Action Plans and their deliverables across Group Technology and other supporting divisions. This includes the responsibility of related executive reporting on progress tracking, outcome delivery and escalation to the community of Business Relationship leads (EGMs). Manage and coordinate task forces with high potential impact on the business   Skills & Experience Excellent communication skills – ability to communicate well across a variety of business units Demonstrated and applied knowledge of enterprise IT Service Management processes Strong analytical skills - data analysis and critical thinking Ability to drive continuous improvement through empowerment and management by data Can negotiate skilfully in tough situations with both internal and external suppliers Tertiary qualification/s in Business Administration, Computer Science, Information Systems or related fields or equivalent industry experience Professional IT Service Management qualifications   About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. We own some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI.   Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation (3% kiwisaver), 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
IAG 520 Oxford St, Sydney NSW 2022, Australia
22/03/2019
Full Time
  Be part of our customer focussed Legal and Board Services team Sydney or Melbourne Competitive salary and 13% superannuation   The Role The purpose of the role and your unique contribution is to deliver high quality legal services, establish deep and effective relationships with IAG legal customers and contribute to a high performing, customer-focussed IAG legal team. Key Responsibilities Providing high quality, strategic and commercially focused legal and governance advice to your business partners, including effectively managing external counsel. Establishing effective relationships with business partners and peers to understand their business drivers and strategic priorities. Monitoring legislative/regulatory changes and provision of advice to IAG to proactively identify issues which may impact strategy, operational issues or business processes. Project manage all legal aspects of new projects and initiatives as required. Contribute to building and sustaining a highly effective, collaborative LBS team (through, amongst other things, meaningful coaching, feedback and development opportunities).   Skills & Experience P roven legal experience in a fast-paced work environment Legal experience required in the following functional areas; insurance law including knowledge of general insurance and reinsurance products, claims and coverage issues, licensing requirements, FSR and Chapter 7, dealing with regulators such as ASIC and APRA, general commercial contracts, partnering, outsourcing, procurement  and advisory Well-developed legal skills (eg written communications, advisory, contract drafting, relationship building) Excellent stakeholder and project management skills with the ability to proactively provide strategic and customer centric solutions. Ability to triage multiple priorities and work both autonomously and within a team in a dynamic environment Advanced understanding of general insurance and/or the broader financial services industry desirable  Bachelor of Law or equivalent Qualified as a legal practitioner or admitted to appropriate Australian professional body (ie: Law Society of New South Wales, Law Institute of Victoria) About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand, with a growing presence in Asia. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position. Closing date for applications - Friday 5th April 2019
IAG North Sydney NSW 2060, Australia
21/03/2019
Full Time
#Closer #Braver #Stronger The Role We currently have an opportunity for a Claims Consultant to join the Strata Unit Underwriting business located in our North Sydney offices. Strata Unit Underwriters (SUU) is a subsidiary of CGU Insurance Limited and a leading provider of quality insurance products associated with strata title and similar type schemes within the Australian insurance market. We are skilled and experienced strata insurance professionals as specialists in our field, and our objective is to excel in all aspects of strata. In this role you will manage a portfolio of claims, liaising with key stakeholders and processing claims in accordance to SUU polices and time frames. This position will provide systems and policy training, as well as mentoring and ongoing development. Key Responsibilities Proactive end-to-end management of strata claims with a focus on meeting customer expectations and service level agreements Liaise with all relevant parties to provide regular updates on the progress of claims Respond to customer inquiries over the phone and via email Conduct evaluations and investigatory tasks by gathering and documenting relevant information Assist team members and identify opportunities for process improvement to support team achievements and goals Skills & Experience Previous claims handling experience (essential) Property claims handling experience (desirable) Strong attention to detail, excellent customer service skills and a passion for helping people Computer skills and ability to navigate multiple computer systems Attentive and confident when liaising with customers and service providers About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me - we value difference, not sameness #Together - harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes - it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand, with a growing presence in Asia. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
IAG 520 Oxford St, Sydney NSW 2022, Australia
20/03/2019
Full Time
#CLOSER #BRAVER #FASTER The Role This role will gather data about the needs and sentiments of employees and partners through multiple data sources in order to draw meaningful and actionable insights to understand and design better workplace experiences. This role is part of a team with a mandate to help employees and partners understand how to best use workplace technologies to achieve business outcomes. It includes ensuring employees and partners have a strong awareness and understanding of workplace technologies, and how it can support them to be more effective in their role. You will work alongside change management and business engagement specialists to provide connectedness, innovation and agility to our people and deliver world class workplace experiences that our people are proud of. For your role to make a difference, you will immerse yourself in a workplace technology domain and use your data, analytics and communication skills to distil insights into a non-technical and easily consumable way, to increase the likelihood of action and value realisation. You will work to creating a digital workplace design attuned to the needs of our business, people and partners through a clear data-driven strategic vision for the optimal employee experience. Key Responsibilities: Workplace Analytics Develop and execute a Digital Workplace Analytics strategy: Collaborate with the Architecture and Enterprise Analytics teams to identify existing infrastructure and applications Provide recommendations on infrastructure and applications required to support the team's analytics initiatives Identify and catalogue relevant data sources, leveraging analytics platforms/tools such as PowerBI, Tableau, etc, and existing organisational wide feedback mechanisms (surveys) Design multi-faceted measurement systems to capture data and surface insights on workplace technology needs and experience satisfaction levels Define metrics and build dashboards that highlight the overall business performance of the Employee Experience team and focus the leadership team on the conversations and activities that provide the highest value Produce data and insights to support the business cases for future investment Explore opportunities to use artificial intelligence (AI) and machine learning in workplace technology analytics to provide richer insights Experience Design Contribute to the definition of the organisation-wide Employee Experience vision Develop and run dedicated initiatives to: Understand the profile of our employee / partners (i.e. personas, user journey maps) Gather business pain points, needs and sentiment to better understand employee and partner technology experience Understand current usage and adoption of workplace technology devices and applications Ensure our communication channels are up-to-date and fit for purpose Prove the linkage between employee technology capability and experience to business strategy execution including: Employee productivity/engagement Innovation Talent attraction/retention Customer Experience Skills & Experience Advanced knowledge of analytics concepts and practices Advanced knowledge of data analytics technologies and architectures Experience in drawing meaningful insights from various data sources Strong interpersonal, verbal and written communication skills – ability to translate a variety of data from complex sources into digestible insight summaries Experience in analysing large volumes of structure and unstructured data Previous exposure to workplace technology domain including Microsoft and Cisco workplace technology ecosystems (preferred, not mandatory) Effective influence, negotiation and stakeholder engagement skills Experience design (Persona, User Journey mapping) is preferred About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. We own some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
IAG level 4/8 Australia Ave, Sydney Olympic Park NSW 2127, Australia
20/03/2019
Full Time
#CLOSER #FASTER #BRAVER The Role We have an exciting new role, for an expert in change and communications management. You will have proven experience managing change and communications for major programs implementing business change across a broad range of stakeholders. You will be involved in creating strategic change and communication strategies and executing the plan to support a business transformation (products, processes, services and functions), enabled by technology which will deliver seamless and memorable customer experiences. Key Responsibilities Develop and implement an integrated change and communications strategy to promote our key strategic program across the whole of the organisation. Create and publish tailored communication materials utilising digital and face to face channels to inform and drive collaboration across the business and its employees Lead and execute change communication plans Proactively identify risks to programs, utilising appropriate channels for escalation and develop mitigation plans. Skills & Experience 5-8 years as a change and/or communications specialist in a ASX listed organisation  Proven experience in dealing with, influencing and producing positioning material for senior executives. Experience working on major programme delivery, leading change and communications functions Ability to roll out extensive business change programs and deliver objectives within budget to agreed timeframes. Ideally worked within financial services /insurance industries Outstanding written and verbal communication skills, with the ability to distil complex information into succinct messages and positioning materials. About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. We own some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.  
IAG Melbourne VIC, Australia
20/03/2019
Full Time
#CLOSER #BRAVER #FASTER The Role This role will gather data about the needs and sentiments of employees and partners through multiple data sources in order to draw meaningful and actionable insights to understand and design better workplace experiences. This role is part of a team with a mandate to help employees and partners understand how to best use workplace technologies to achieve business outcomes. It includes ensuring employees and partners have a strong awareness and understanding of workplace technologies, and how it can support them to be more effective in their role. You will work alongside change management and business engagement specialists to provide connectedness, innovation and agility to our people and deliver world class workplace experiences that our people are proud of. For your role to make a difference, you will immerse yourself in a workplace technology domain and use your data, analytics and communication skills to distil insights into a non-technical and easily consumable way, to increase the likelihood of action and value realisation. You will work to creating a digital workplace design attuned to the needs of our business, people and partners through a clear data-driven strategic vision for the optimal employee experience. Key Responsibilities: Workplace Analytics Develop and execute a Digital Workplace Analytics strategy: Collaborate with the Architecture and Enterprise Analytics teams to identify existing infrastructure and applications Provide recommendations on infrastructure and applications required to support the team's analytics initiatives Identify and catalogue relevant data sources, leveraging analytics platforms/tools such as PowerBI, Tableau, etc, and existing organisational wide feedback mechanisms (surveys) Design multi-faceted measurement systems to capture data and surface insights on workplace technology needs and experience satisfaction levels Define metrics and build dashboards that highlight the overall business performance of the Employee Experience team and focus the leadership team on the conversations and activities that provide the highest value Produce data and insights to support the business cases for future investment Explore opportunities to use artificial intelligence (AI) and machine learning in workplace technology analytics to provide richer insights Experience Design Contribute to the definition of the organisation-wide Employee Experience vision Develop and run dedicated initiatives to: Understand the profile of our employee / partners (i.e. personas, user journey maps) Gather business pain points, needs and sentiment to better understand employee and partner technology experience Understand current usage and adoption of workplace technology devices and applications Ensure our communication channels are up-to-date and fit for purpose Prove the linkage between employee technology capability and experience to business strategy execution including: Employee productivity/engagement Innovation Talent attraction/retention Customer Experience Skills & Experience Advanced knowledge of analytics concepts and practices Advanced knowledge of data analytics technologies and architectures Experience in drawing meaningful insights from various data sources Strong interpersonal, verbal and written communication skills – ability to translate a variety of data from complex sources into digestible insight summaries Experience in analysing large volumes of structure and unstructured data Previous exposure to workplace technology domain including Microsoft and Cisco workplace technology ecosystems (preferred, not mandatory) Effective influence, negotiation and stakeholder engagement skills Experience design (Persona, User Journey mapping) is preferred About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. We own some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
IAG Level 2/1 Oxford St, Surry Hills NSW 2010, Australia
19/03/2019
Full Time
#CLOSER #BRAVER #FASTER The Role The purpose and unique contribution of your role is to lead strategy and roadmap development for Compute and Storage services across AU and NZ that support the enterprise objectives of IAG.  For your role to make a difference you will have strong knowledge and skill in the Compute and Storage domains, be a clear communicator, good problem solver and creative thinker.  You will also have the opportunity to further develop your capabilities and skills so that they can be utilised more broadly within Group Technology and IAG.   Key Responsibilities Develop and maintain strategy and roadmaps for both Compute and Storage services across AU and NZ to deliver on Group Technology and IAG Group business strategy Collaborate closely with the business to define and drive the IAGs cloud adoption activities, that will pragmatically deliver the strategy and enable IAG to realise the benefits from its execution Oversee the creation of reusable compute and storage architecture patterns and services, for both cloud based and on-premise services, as a basis for project solutioning and execution Oversee the creation of hosting architecture for projects and other initiatives that realise the strategy and resolve identified gaps and deficiencies in a timely manner Skills & Experience Anticipates the organisation's future position on compute, storage and cloud technology-related trends Outlines organizational implications associated with major IT trends Directs the discussion of issues and considerations for adopting an open architecture Assesses and communicates the business costs, benefits, risks and issues for alternative solutions Demonstrable experience with domain architecture, and roadmap development and solution architecture for cross-functional and diverse environments Experience facilitating workshops and building consensus around a shared vision About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand, with a growing presence in Asia. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.          
IAG 520 Oxford St, Sydney NSW 2022, Australia
19/03/2019
Full Time
#Closer #Braver #Faster The Role Starting in February, we have permanent fulltime positions available for Claims Consultants to join our collaborative and engaging Satellite Team. From our Pyrmont office, you will process claims within expected delivery timeframes and provide excellent customer service, whether it be online or over the phone. We are committed to providing intuitive, fast and effective ways of making our customers claims journey one that is seamless and stress free. Key Responsibilities Manage motor, home or landlord claims Deliver exceptional customer service Confidently manage customer complaints  Liaise with all key stakeholders Identify opportunities for improvement in processes  Proactive management and responsibility for your claims portfolio Ensuring that customer service is at the heart of what you do Skills and Experience Strong customer service experience A positive attitude and open mind to change and collaboration within the team Demonstrated ability to show empathy towards customers The ability to problem solve effectively and independently  The ability to work within a fast-paced high volume environment Strong interpersonal skills About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
IAG 520 Oxford St, Sydney NSW 2022, Australia
16/03/2019
Full Time
#CLOSER #FASTER #BRAVER  Amazing Growth and Development Opportunity  Sydney CBD 13% Superannuation, 50% Insurance Discounts The Role This is an amazing opportunity for Pricing Analyst who has a passion for Actuary and Pricing. You will be joining our 3yr old insurance business IAL, who are focused on delivering its products in a low-cost and innovative way. You will be part of a small internal team that works with a range of external business partners, and as such provides a unique perspective on how an insurance business operates from end-to-end. Key Responsibilities Your role will include but not be limited to: Working with the Pricing Manager to develop Pricing recommendations. Assist in various Projects where a Pricing view would complement the activities being undertaken. Liaise with Internal & External stakeholders to develop the IAL brand. Efficient extraction & subsequent analysis of internal data for both ad-hoc analysis & reporting purposes. Skills & Experience Desired - Prior practical experience in the analysis of complex data. Essential – good communication skills, being able to explain complex. Analysis/concepts to non-technical stakeholders. Essential – VBA & SQL skills. Desired –Other programming skills (Python, R, Tableau). Ideally a minimum of 3-5 years experiene in a similar role.  General Insurance experience is essential  Relevant Qualifications in Actuarial Sciences / Statistics or similar. About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. We own some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.        
IAG 520 Oxford St, Sydney NSW 2022, Australia
15/03/2019
Fixed Term Contract
#Closer #Braver #Faster The Role We currently have an opportunity for a Claims Consultant to join IAG within their commercial claims team. The role is working for CGU Insurance in our stylish Sydney CBD offices; managing a portfolio of commercial claims and liaising with key stakeholders. CGU forms part of Insurance Australia Group (IAG) and it is a leading provider of quality insurance products associated with business, industrial or rural lines as well as similar type schemes within the Australian insurance market. Key Responsibilities Proactive end-to-end management of commercial claims within designated authority limits Focus on meeting customer expectations and service level agreements via phone and email Liaise with all relevant parties to provide regular updates on the progress of claims Conduct evaluations and investigations by gathering and documenting relevant information Assist team members and identify opportunities for improvement to support team achievements Skills & Experience Previous claims handling experience is desirable Customer service backgrounds within insurance will also be considered Strong attention to detail, excellent customer service skills and a passion for helping people Computer competency and ability to navigate multiple computer systems Attentive and confident communication with customers and stakeholders About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me - we value difference, not sameness #Together - harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes - it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand, with a growing presence in Asia. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance. Let's Talk Start your career journey and join an inclusive culture that celebrates YOU! We offer 13% superannuation, flexible work and leave options. To find out more, click Apply. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
IAG 520 Oxford St, Sydney NSW 2022, Australia
15/03/2019
Full Time
#Closer #Braver #Faster The Role We are looking for a motor vehicle enthusiast to join our Motor Assessing team based in Milperra, NSW. The purpose of your position will be to provide efficient and service focused support to customers and the IAG motor assessing team. Ideally you are well organised, self-motivated and have a background in motor vehicle trades, or a strong understanding of motor vehicles. Starting as soon as possible, you will work standard business hours - Monday to Friday, 8am - 5.30pm. Key Responsibilities Manage enquiries from internal and external customers (phone, email and face to face) Management of administration tasks related to processing, towing and locating Ensure accurate booking processes for assessment bookings and logistics coordination for towed vehicles Photography of vehicles (25 – 35 photos daily), processing of photos to relevant claims Maintenance and cleaning, removal of hazards, implementing OH&S procedures Skills & Experience Experience working with motor vehicles and demonstrated understanding of their operations/working Strong written and verbal communication skills and attention to detail while performing several tasks simultaneously Ability to work autonomously and take action to support the team Must have a valid Australian Driver's License About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance. Let's Talk Start your career journey and join an inclusive culture that celebrates YOU! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
IAG level 4/8 Australia Ave, Sydney Olympic Park NSW 2127, Australia
15/03/2019
Full Time
#CLOSER #BRAVER #FASTER The Role At IAG, our purpose is to make your world a safer place. We are customer led and data driven and believe we have important responsibilities to enable the communities and people we service to be safer, stronger and more confident.  In order to deliver on this purpose, we expect our people to demonstrate the IAG Spirit , take reasonable care for their Health & Safety and to celebrate and respect diversity in all its forms.  The purpose of the role is to have delivery capability in Customer Labs, CL Data Strategy & Delivery Optimisation team to stay focused and organised as we deliver solutions towards the CL Data strategic initiatives on which IAG's future decisions will be built.  The Delivery Principal will use lean and agile principles and leverage diversity in thought leadership to scope out and size the problem and solutions and determine the course of action to follow.   This role would also support and enable CL Data to contribute to the Customer LAB ways of working.   Key Responsibilities Lead and manage timely delivery of strategic and prioritised initiatives for CL Data Build the Huddle Lead capacity for CL Data working across all IAG divisions Communicating the goals, expected outcomes, approach and risks across Customer Labs and stakeholder networks Coordinate with other leads in Data Strategy & Delivery Optimisation team to maintain status of initiative using agreed reporting tools and systems and alleviate challenges and issues Supports team members to identify best methods to contribute / collaborate within and across organisational boundaries Contribute to Customer Labs Ways of Workings and its continuous improvement Delegated authority -  Dollar value for approval or role level People authority – No Direct Reports V A RI Assign authority – The right to assign tasks and manage the workload of the team  Skills & Experience High result oriented and outcome focussed attitude Advanced strategy and planning skills Powerful communication skills including the ability to translate deep technical concepts into simple and easily understood business terms Strong analytical and problem-solving skills An accomplished thought leader in driving strategy Exceptional negotiation skills and managerial courage Strong customer focus and collaborative mindset Able to lead and coordinate meetings and present to/ engage with senior leadership Advanced stakeholder management and relationship building skills Advanced ability in building and inspiring high performing teams Bachelor's Degree in Business Analysis, Analytics/Data Science, Management Information Systems or related field Industry and/or field experience About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand, with a growing presence in Asia. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.          
IAG 520 Oxford St, Sydney NSW 2022, Australia
15/03/2019
Full Time
#CLOSER #BRAVER #FASTER Permanent Full-Time opportunity Sydney The Role The purpose of the role and your unique contribution is to maximise the business and customer value generated from the work of the digital development teams, with a specialist focus on Property and Motor Claims management. You will be the conduit between technology and the business and represent the voice of the customer. You will have the vision to look beyond the here and now, and ensure that our development teams are working on the right things at the right time. Key Responsibilities: Review analytics, customer feedback, industry trends, emerging technology and business led improvement ideas to provide input into the generation and prioritisation of digital initiatives. Co-ordinate and support the generation of proposals to secure endorsement. Demonstrate a clear vision for the direction of your assigned digital product/initiative and mobilise/motivate colleagues to help achieve it. Work with stakeholders to define and agree the benefits expected from assigned initiatives Be the voice of the customer, ensuring that all decision tie back to their current and future needs Approve and assist in UX/UI decisions with a focus on business value  Measure and report on delivered initiatives against agreed benefits to internal stakeholders and third-party affiliates Work with stakeholder to take corrective action for initiatives that are not meeting agreed benefit goals Work with others to develop their capability through coaching, mentoring and upskilling sessions Skills & Experience: Extensive experience in the insurance industry with a current working knowledge of claims  AND experience as an Agile Product Owner with a digital focus around desktop and mobile focussed app development A technical background as a Developer/Technical Business Analyst will give you a strong grounding to be successful in this position Experience in applying agile methodology to digital development Experience in applying lean principles to initiative identification, development and delivery Exposure to systems such as Adobe Analytics, New Relic and Splunk would be highly advantageous A passion and strong interest in the digital industry, and active engagement in new developments and technology advances Strong analytical thinking ability, in order to break down problems and valuate business opportunities High level of communication skills (written and verbally) in order to confidently communicate and present business opportunities to gain stakeholder buy-in Be empathetic and curious in nature, with the ability to walk in the shoes of the our customers to understand their pain points and build solutions that will be fit for purpose Proven ability to influence and collaborate across organisational boundaries and with multi-brand stakeholders including third party affiliates. Be result orientated whilst striking a balance between being customer and commercially driven About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand, with a growing presence in Asia. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.  
IAG Melbourne VIC, Australia
15/03/2019
Full Time
The Role Due to changes across our business we're currently recruiting for a number of Liability Claim Consultants to manage personal injury and property damage claims made against our insureds by Third-Party Claimants. This includes managing claims from lodgement through to completion, ensuring an optimum and efficient service to customers, maximising opportunities to ensure claims are managed to meet our customer and financial demands within expected delivery timeframes. Key Responsibilities Deliver exceptional service to customers Process claims in an efficient manner, adhering to financial/reserving principles Build and maintain strong internal and external relationships Support the achievement of IAG's objective of being a leader in the intermediated insurance industry Skills & Experience Suitable skills might include: Experience in Personal Injury and/or Property claims Lawyers seeking in-house insurance claims experience Experience in Legal & Regulatory Environment Knowledge and extensive experience of Liability Claims Negotiation and Settlement of both litigated and non-litigated claims Policy Coverage evaluation/determination Ability to manage Service Providers Strong processing ability Genuine belief in a strong team culture and ability to work with a team of likeminded professionals About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
IAG Melbourne VIC, Australia
15/03/2019
Full Time
#Closer #Braver #Faster The Role CGU has an exciting opportunity for a Claims Consultant to join our Victorian Workers Compensation ACM team based in Melbourne. The Claims Consultant position would suit someone who thrives in a Workers' Compensation environment and enjoys working with people. The primary purpose of the Claims Consultant role is to assist in the management of Workers Compensation claims with the aim to help injured worker's recovery and return to work as quickly and safely as possible. Key Responsibilities Collaborate with the injured worker, their employer and health professionals Implement and ongoing review of claim management strategies Provide exceptional customer service to employers and build relationships with all stakeholders Attend and participate in Claims Reviews or other employer engagement as appropriate to the portfolio Review claims and to ensure entitlements are appropriate in accordance with relevant legislation & guidelines Manage other core claims management functions such as weekly compensation and medical expense benefit Skills & Experience Previous experience in managing Tail Workers Compensation Claims (essential). Well-developed interpersonal skills and clear and professional communicator Ability to build rapport and establish relationships Resilient, displays empathy and able to communicate with all walks of life Displays a drive for results and is outcome focused Ability to prioritise and manage time effectively About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance.
IAG Melbourne VIC, Australia
14/03/2019
Full Time
#Closer #Braver #Faster The Role CGU has an exciting opportunity for a customer focused individual to join our Victorian Workers Compensation team managing a Medical Management portfolio based in Melbourne CBD. The Case Manager position would suit someone who thrives in a customer focused environment and enjoys working with people. The primary purpose of the Case Manager role is to assist in the management of Workers Compensation claims with the aim to help injured worker's recovery and return to work as quickly and safely as possible. Key Responsibilities Delivering exceptional service to support the recovery of injured workers Provide exceptional customer service to employers and build relationships with all stakeholders Attend and participate in Claims Reviews or other employer engagement as appropriate to the portfolio Review claims and to ensure entitlements are appropriate in accordance with relevant legislation & guidelines Manage other core claims management functions such as weekly compensation and medical expense benefit Skills & Experience Proven customer service experience in a customer centred role (essential) Passion to learn and develop. Well-developed interpersonal skills and clear and professional communicator Resilient, displays empathy and able to communicate with all walks of life Displays a drive for results and is outcome focused Ability to prioritise and manage time effectively About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
IAG level 4/8 Australia Ave, Sydney Olympic Park NSW 2127, Australia
14/03/2019
Full Time
#CLOSER #BRAVER #FASTER   The Role An exciting opportunity has emerged in Group Actuarial for a Principal Analyst/Senior Analyst to join the Insurance Liabilities & Reinsurance Valuation Team. The role involves direct advisory of key personnel across Group functions as well as support and production of high quality reports for the Board and Audit Committee.  The position provides opportunity to develop specialised knowledge in reinsurance valuations and Group wide considerations (e.g. Group diversification). Participation in special projects at Group level can also be expected (e.g. Mergers & Acquisition, Divestments, Group Reinsurance). Autonomy is given to develop solutions and advice while having access to support from Senior Managers and the Chief Actuary. The successful candidate will also be expected to contribute to the technical development of other members of the team and foster knowledge sharing to enable best practice within IAG's actuarial community as well as the wider Group. Key Responsibilities Perform and review insurance valuation for IAG's reinsurance internal and external contracts Analyse and explain trends in claim experience for external reinsurers Assist in timely production of high quality actuarial reports for the Board including ILVR, FCR, Board Quarterly Monitoring Report Review and understand insurance liabilities valuation models used by various portfolio actuaries across the Group Contribute to the successful delivery of non-valuation specific initiatives within Group Identify opportunities for streamlining processes where possible Conduct industry studies/investigations on macro trends to assist portfolio actuaries in model assumptions (e.g. superimposed inflation, claim handling expenses) Mentoring and coaching of analysts across the Group Actuarial team   Skills & Experience Experience with traditional reserving and pricing techniques for general insurance classes Experience in statistical modelling and programming highly valued Strong analytical skill together with understanding of technical accounting and reinsurance contracts Strong communication skills, including presenting to non-technical audiences Experience operating within a team to deliver common goals Ideally progressing in the professional actuarial exams Tertiary education in Actuarial or other relevant technical field (e.g. Statistics, Finance, Mathematics, Computer Science, Economics)   Actuarial Benefits at IAG Future growth opportunities - Pricing, Claims, Risk and Product Management Flexible work – work from home / compressed work hours / secondments 13% Superannuation Supported Actuarial study leave About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand, with a growing presence in Asia. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.            
IAG level 4/8 Australia Ave, Sydney Olympic Park NSW 2127, Australia
14/03/2019
Full Time
#CLOSER #BRAVER #FASTER The Role The purpose of the role and your unique contribution is the provision of forward planning and co-ordination of project roadmap and associated impacts / dependencies at an enterprise, division and project level. Working in the PMO team, this role is accountable for maintaining the tools and cadence that enables control and monitoring of CFO Projects. Key Responsibilities Support the PMO Manager in preparing governance reporting and co-ordination of governance forums. Ensure project status, actions and decisions, financial expenditure and benefits, risks and issues are reported concisely and accurately in SteerCo, GLT and IAG Board reports. Support the project teams by providing Project Management Office services and expertise so that the optimised business case is delivered for IAG on time, to quality expectations, and within budget to realise targeted benefits. Implement governance standards across projects, including tracking, monitoring and updating the status of programme deliverables. Ensure Line 1 risk management (risk identification, management and reporting) is embedded within the project and appropriate escalation of risk and issues to management or the appropriate governance forums occurs within a timely manner. Maintain the project reporting & information tools (e.g. Jira and Confluence), ensuring that documents are stored correctly, with version control. Implement project standards across all projects. Take ownership for project cadence – team meetings, leads meetings.   Skills & Experience Knowledge of project management tools and techniques. Understanding of computer skills. Strong verbal and written communications skills with the ability to present information at all levels. Good prioritisation skills, to balance key priorities. Strong analysis and critical thinking skills. Experience with program co-ordination/administration. Able to interpret information and data in a practical format and articulate to enable colleagues to understand. Tertiary qualification Relevant industry or specialism qualifications eg: ANZIIF, Lean 6 Sigma   About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand, with a growing presence in Asia. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.          
IAG Melbourne VIC, Australia
13/03/2019
Full Time
Closer #Braver #Faster The Role We have an exiting opportunity to join a supportive, high peforming team team which manages professional risk indemnity claims from lodgement to finalisation.  Among the many functions required in this role is to deliver best-practice customer experiences and claim outcomes.  Key responsibiltiies Assessing policy response, the insured's liability and the likely cost of the claim Highly accurate claim-reserving on a most-probable-outcome basis Customer-service focus Dispute resolution skill Support the achievement of CGU's objective of being a leader in the intermediated insurance industry by demonstrating behaviours which enable effective teamwork and proactive, efficient Claims management Ensure claims are escalated to the appropriate team member for approval if they are above the set delegation. Experience & Skills:         Experience in management of professional indemnity claims to optimal outcomes. Ability to build and maintain service quality and customer service excellence to achieve desired service metrics. Ability to effectively build and manage relationships with all key internal and external stakeholders. Professional risks insurance claims' experience (required) Relevant legal or equivalent tertiary degree (preferred) About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. We own some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.
IAG Melbourne VIC, Australia
13/03/2019
Full Time
Closer #Braver #Faster The Role We have an exiting opportunity to join a supportive, high peforming team team which manages professional risk indemnity claims from lodgement to finalisation.  Among the many functions required in this role is to deliver best-practice customer experiences and claim outcomes.  Key responsibiltiies Assessing policy response, the insured's liability and the likely cost of the claim Highly accurate claim-reserving on a most-probable-outcome basis Customer-service focus Dispute resolution skill Support the achievement of CGU's objective of being a leader in the intermediated insurance industry by demonstrating behaviours which enable effective teamwork and proactive, efficient Claims management Ensure claims are escalated to the appropriate team member for approval if they are above the set delegation. Experience & Skills:         Experience in management of professional indemnity claims to optimal outcomes. Ability to build and maintain service quality and customer service excellence to achieve desired service metrics. Ability to effectively build and manage relationships with all key internal and external stakeholders. Professional risks insurance claims' experience (required) Relevant legal or equivalent tertiary degree (preferred) About Us At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: #Proud to be me – we value difference, not sameness #Together – harnessing our collective wisdom enables us to be our best for our customers & each other #No boxes – it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do IAG is the largest general insurance group in Australia and New Zealand. We own some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. Let's Talk Start your career journey with us and click ‘Apply'! In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. We encourage Aboriginal and Torres Strait Islanders to apply for this position.